This assessment resource manual supports the units of competency MEM16006 Organise and communicate & MSAPMSUP102A Communicate in the workplace
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Overview This unit covers accessing, organising and communicating related to processes or tasks. It may include related to production, maintenance or associated processes. Information may be drawn from a variety of sources. This unit includes the ability to communicate using common workplace terminology. Elements To achieve competency in this unit you must demonstrate your ability to: 1. Access and/or records; 2. Organise and analyse ; and 3. Communicate organised using established workplace methods. Assessment In order to found competent in this unit you must competently complete all of the following Assessment tasks Method of Assessment Task 1 Task 2 Task 3 Task 4 Task 5 Short Answer Oral/Written Report Third Party/Supervisor Report Indirect Evidence Note: There may be more assessment methods listed here than what is necessary to determine Competence. It is the individual RTO s decision to determine the methods that best suit their delivery arrangements and list them in their Training & Assessment Strategy in addition to removing those methods that are not required from this document. Manufacturing Skills Australia Page 3
Assessment Mapping MEM16005 Element Performance Criteria 1 Access and/or records 1.1 1.2 Information requirements of tasks are determined and relevant is accessed from a range of sources. Workplace terminology is correctly recognised 2 Organise and analyse 2.1 2.2 Information is interpreted and organised in accordance with enterprise and work requirements. Information is analysed according to enterprise and work requirements. 3 Communicate organised using established workplace methods 3.1 Information is communicated using established workplace methods Required Skills and Knowledge Mapping Skills Accessing relevant from a range of sources Recording, where appropriate, the accessed Recognising and using workplace terms Reading, interpreting and following in workplace documentation Checking and clarifying Organising, categorising and sequencing Knowledge Types of Available sources of Information analysis techniques Methods of categorising and organising Methods of recording and communicating Manufacturing Skills Australia Page 4
Assessment Mapping MSAPMSUP102 Element Performance Criteria 1 2 3 4 Receive and relay messages Interpret message Respond to Complete workplace forms 1.1 Confirm understanding of the message is correct 1.2 Accurately record the message 1.3 Relay message accurately to appropriate person or section within designated timelines 2.1 Clarify message if necessary 2.2 Take appropriate action * * 3.1 Acknowledge and understand the request for 3.2 Access from appropriate sources 3.3 Relay to appropriate person or section * 4.1 Select appropriate form 4.2 Assemble required for form 4.3 Complete form as required 4.4 Submit form as required Required Skills and Knowledge Mapping Skills Types, purpose and importance of workplace documentation Workplace codes, including numbers, symbols, signs, colours and other codes Knowledge Listen attentively Formulate questions to clarify work requirements or instructions Establish effective workplace relationship with colleagues Adapt communication to a range of social, cultural and ethnic backgrounds * Manufacturing Skills Australia Page 5
Unit/s of Competency Candidate Name RTO Assessor Name Assessment Preparation Checklist As the candidate are you ready for assessment? Has the assessment process been explained to you and that to achieve a successful outcome for this unit of Competency you must be deemed Satisfactory in all assessment tasks? Do you understand The Recognition of Prior Learning (RPL) process? Do you understand which evidence is to be collected and how? Do you understand the your rights and the appeal system? Have you discussed any special needs that should be considered during the assessment process? Do you require an adjustment to the conduct of the assessment to respond to a specific or a special need. e.g. Cultural, Language, Disability, Literacy or Numeracy purposes. I agree to undertake this assessment in the knowledge that the gathered will only be used for the purpose of determining my skills as Satisfactory or Not Satisfactory for each assessment method. Additionally the gathered is for the determination of my Competency by the collection of all assessment evidence for this unit of competency and can only be accessed by my workplace supervisor, my RTO and nominated regulatory authorities. Candidate Signature Date Assessor Signature Date Manufacturing Skills Australia Page 6