JANUA RY 2 01 4 CONTINUING EDUCATION PROGRAM
Table of contents Introduction...2 Building on your development...4 Who can benefit from the continuing education program?...4 General requirements...4 Recognized content...5 Activities covering compulsory subject matter...6 Other eligible content...6 Calculation of continuing education hours...7 Types of activities recognized...7 Pre-approved development activities...9 Continuing education cycle (reference period)...22 How to update your file...22 Exemptions...24 Verification of documents...25 Supporting documents...26 Procedure in the case of default...27 Information...28 1
Dear Member, You belong to a dynamic professional community that makes an important contribution to every organization where it is present. The skills and knowledge of all its members constitute key assets that must be maintained and strengthened throughout their careers. The Ordre s Continuing Education Program, which has been available since April 1, 2012, offers you the unique opportunity to sustain and build on your competencies in 60 hours. As is the case with more than 20 other professional orders in Quebec, it is only natural for your professional order to offer you the best tools available that will enable you to play an active role in the growth of your organization and its human resources. In light of this, we are extremely pleased to introduce our most recently updated program, which remains firmly focused on helping you continue your professional development. It is simple, comprehensive and constantly being adapted to reflect your day-to-day working reality. This program was specifically developed with you in mind by the Continuing Education Committee, which consists of professional members in business, consultants and instructors. Thanks to their valuable contribution, we can provide you with a highly credible and constantly evolving tool to meet the goals of our members and the profession. 2
By joining the Ordre des conseillers en ressources humaines agréés, you have chosen a professional title that is recognized and sought after by growing numbers of employers today. The credibility of the title depends on the skills and knowledge of the professionals who bear it, which is why our continuing education program is so important. You too can participate in promoting your professional title by developing your know-how and life skills. Opt for the best practices, discover new trends, expand your networks and consult your peers. Enjoy your development experience! Francine Sabourin, CHRP Director, Professional Development 3
Building on your development Continuing education is intended to provide professionals with the opportunity to maintain, improve and expand their skills. The working world is changing faster than ever, which means that professionals must constantly update the knowledge they acquired during their study programs in order to ensure exemplary practice throughout their careers. That is why more than 20 professional orders in Quebec have implemented continuing education programs, and are able to provide their members with development tools tailored to their needs. Who can benefit from the continuing education program? All members of the Ordre (CHRPs and CIRCs), with the exception of retired members, candidates and student affiliates. General requirements CHRPs and CIRCs are required to devote at least 60 hours to continuing education activities related to their professional practice during each three-year reference period. The first reference period runs from April 1, 2012 to March 31, 2015. Members admitted to the Ordre after August 1, 2012 must complete a number of hours calculated on the basis of the number of months from the date of their admission to the end of the reference period, at a rate of 1.66 hours per month. Training taken before admission to the Ordre is not eligible. Supplementary training hours (more than 60) completed during a given reference period cannot be carried over to the following period. However, no minimum number of hours has been established for each year within the three-year reference period. 4
CONTINUING EDUCATION PROGRAM The following types of activities are limited to a minimum or maximum number of eligible hours per reference period: Self-study activities: Maximum of 15 hours; Upgrading or acquiring computer and language skills: Maximum of 10 hours; Mentoring and coaching activities (for the person being coached): Maximum of 15 hours combined; Ethics: Minimum of 2 hours. Recognized content Training activities must be directly linked to one of the various areas of practice recognized by the profession. Please refer to the Guide des compétences des CHRA et CRIA (available in French only) for more information concerning the relevant skills/competencies and areas of practice: Core competencies: > Playing an advisory role; > Playing the role of business partner; > Playing the role of a professional. Specialized skills: > Staffing management; > Skills development management; > Total compensation management; > Organizational development management; > Occupational health and safety and wellness management; > Labour relations management; > Strategic management of HR and the organization. General skills (relationship building and personal). 5
Training activities covering the development of skills related to the members code of ethics and HR information systems management are also eligible. The Guide is available at the following address: portailrh.org/formationcontinue/guide It also includes a self-evaluation exercise to help you review your current skills and development needs. ACTIVITIES COVERING COMPULSORY SUBJECT MATTER CHRPs and CIRCs are required to spend at least two hours per reference period developing ethics-related skills. This time may be spent on self-study activities, such as reading, a training session or other activities. Reading will be counted among the hours of required self-study activities. Please note that the Ordre offers free online training on this subject at the following address (in French only): portailrh.org/deontologie This training is included in the training courses category. OTHER ELIGIBLE CONTENT The program also includes development activities related to other subjects, such as language and computer skills, if these skills are required in order for the member to practice the profession. A maximum of 10 hours of training on both these subjects combined may be recognized per reference period. Computer skills encompass learning or upgrading skills related to common applications, such as Microsoft Office Suite or other office automation software. Training related to specific human resources databases is directly related to the profession, and therefore, no maximum number of eligible hours has been established. 6
CONTINUING EDUCATION PROGRAM Calculation of continuing education hours With the exception of self-study activities, all recognized activities must last at least one hour. When calculating eligible continuing education hours, the entire duration of the activity must be taken into account, excluding non-educational periods such as meals and breaks. For example, if you participate in a performance management session from 9:00 a.m. to 5:00 p.m., including a one-hour lunch break and two 15-minute breaks, you should count 6.5 hours of continuing education (8 hours 1 hour 0.5 hours = 6.5 hours). If the training lasts 6 hours and 20 minutes, with no breaks, you should then round up or down to the nearest quarter of an hour, or in this case, 6 hours and 15 minutes or 6.25 hours of continuing education. Types of activities recognized CHRPs and CIRCs can choose from various types of activities: Training courses; Courses offered by an educational institution; Symposiums, seminars, conferences or congresses; Preparation and presentation of a training session or a lecture/paper; Authorship and publication of specialized articles or works; Participation in a discussion group or co-development group; Participation in a research project; Self-study activities; Mentoring activities; Coaching activities (for the person being coached only). 7
These activities must belong to one of the following categories: ORDRE ACTIVITIES These activities are organized by the Ordre and the hours are automatically added to the member s file. PRE-APPROVED ACTIVITIES Activities offered by other organizations (see next page). These activities must be added to your file, and you will be able to process them quickly using the pre-approval number on your certificate. OTHER ACTIVITIES Any other training within the types of activities recognized (see previous page) that is related to the Guide des compétences des CRHA et CRIA. With the exception of self-study activities, all activities must last at least one hour (see Calculation of continuing education hours). Activities held during meals (e.g.: breakfast and lunch conferences) are not eligible. For example, if you participate in a one-hour seminar from 8:30 to 9:30 a.m. that is preceded by breakfast from 8:00 to 8:30 a.m., this activity is eligible, because the two activities are separate and the seminar lasts at least one hour. 8
CONTINUING EDUCATION PROGRAM Please note that you may report an activity that you have already reported to another Ordre or professional association. However, you must ensure that the content relates to the Guide des compétences des CRHA et CRIA. For example, the Ordre recognizes labour relations management activities that are also recognized by the Barreau du Québec. PRE-APPROVED DEVELOPMENT ACTIVITIES In order to expand the range of options open to its members, the Ordre has established a procedure for pre-approving activities offered by outside organizations. Therefore, if the course outline or syllabus of a training activity has been approved by the Ordre, you may be certain that it is an eligible continuing education activity. Such activities include presentations made at symposiums, seminars, conferences, congresses and training sessions. Ordre-approved activities bear this seal. The Ordre s website lists all the activities that have been pre-approved or are offered by the Ordre along with the number of hours recognized for each. portailrh.org/formationcontinue However, activities that have not been pre-approved by the Ordre may still be eligible. Members must simply ensure that the activity complies with the eligibility criteria, and retain all relevant documents in case the Ordre wishes to verify its appropriateness. In order to be recognized as eligible, an activity must fit into one of the following categories. 9
1. Training courses This category includes all training courses lasting more than one hour. Regardless of whether a course is organized or recognized by the Ordre, it is considered to be eligible if it promotes the development of skills and competencies listed under the heading Recognized content. Training activities organized by a member s employer are also eligible (with the exception of on-the-job training). All training sessions are recognized as continuing education activities, whether they are held in a classroom, online (e.g.: MOOCs or massive open online courses) or in the form of a webinar or workshop. 2. Courses offered by educational institutions Successfully completed university-level courses taken at an educational institution are recognized as continuing education activities. In order to calculate the number of hours, you must indicate the total duration of the training, excluding the time spent on homework, preparation and breaks. Breaks are calculated based on 10 minutes per course hour. Examination hours are considered to be eligible hours. Therefore, a 3-credit course that lasts 15 weeks at a rate of 3 hours per week (i.e.: 2.5 hours after breaks) counts for 37.5 continuing education hours (15 x 2.5 h = 37.5 h). 3. Symposiums, seminars and conferences Symposiums, seminars and conferences are also recognized within the continuing education program. In order to calculate them correctly, you must add up the number of hours devoted to each symposium, seminar, conference or workshop, excluding meals, visits to the Exhibitors Hall and breaks. Only topics that are related 10
CONTINUING EDUCATION PROGRAM to human resources management and industrial relations may be considered. A number of activities of at least 30 minutes may be calculated together if they took place during the same event. For example, two 30-minute papers presented during the same congress can be counted as one hour of continuing education. 4. Preparation and presentation of a training session or a lecture/paper CHRPs and CIRCs who provide training on a topic related to human resources or industrial relations may have this training recognized as a continuing education activity. Training designed at the workplace for other employees or presented as part of a training program offered by a specialized organization is also eligible. In order for this training to be recognized, it must include a formal presentation and a detailed course outline. The preparation time and hours devoted to the actual training may be calculated as follows: 3 hours of preparation for 1 hour of presentation (excluding breaks and meals). Therefore, in the case of a training activity that lasts 6.5 hours, you may report a maximum of 19.5 hours of preparation. As a result, this activity represents a total of 26 hours of continuing education [(6.5 h x 3 h = 19.5 h) + 6.5 h = 26 h]. However, please note that the hours spent on a presentation and its preparation may only be counted once within a given reference period. Finally, if changes are made to the training activity (at least 50% of its content), these hours are also eligible, based on the same calculation method. It two instructors prepare and present one training session, each instructor may indicate the total number of preparation and presentation hours. 11
5. Authorship and publication of specialized articles and works The hours spent preparing and drafting an article related to human resources or industrial relations to be published in a recognized journal/magazine (or daily) may be included in the calculation of continuing education activities. For example, CHRPs and CIRCs who write a human resources column in a magazine like Les Affaires or author an article in a management journal like Effectif, Gestion or HR Magazine may enter these hours in their continuing education report. Authorship of a work specializing in the field is also eligible. To report the hours spent on writing, you must calculate 3 hours of writing for every 1,500 words. If the document contains fewer than 1,500 words, you may recognize 1.5 hours. Therefore, if you write a 2000-word article, 3 hours are eligible for this activity. If the article contains 3,100 words, you may count 6 hours. If two people work together on the same article, each may indicate the total number of hours of preparation and writing. 6. Participation in a discussion or co-development group Participation in a discussion or co-development group that involves peers specializing in one of the areas of practice set out in the Guide and that focuses on a topic that is directly related to those areas is recognized as a continuing education activity. All of the hours devoted to active discussion are eligible, excluding breaks, meals and networking time. The time spent preparing for a discussion may not be counted as continuing education hours. GROUPS OFFERED BY THE ORDRE Discussion and co-development groups offered and monitored by the Ordre constitute eligible activities. The information required, such as a plan indicating the topics addressed, participants 12
CONTINUING EDUCATION PROGRAM signatures, their job title and the time devoted to discussions, will be noted by group leaders and automatically entered in your file. However, you should verify the accuracy of the information entered. GROUPS OFFERED OUTSIDE THE ORDRE Any request for authorization of discussion or co-development groups offered outside of the Ordre must be submitted at least 5 weeks before the scheduled starting date. The following conditions must be met in order for a group to be recognized: > At least 80% of the participants in the discussion or co-development group must practice human resources or industrial relations; > The group must meet for at least 15 hours within a period of 12 consecutive months; > The members of the discussion group must come from at least five different organizations; A discussion group must consist of 10 to 25 registrants, and 50% of the participants must attend each meeting; A co-development group must consist of 6 to 8 registrants, and 80% of the participants must attend each meeting. CHRPs and CIRCs are required to enclose the following documents with their application: a plan of the scheduled meetings and the topics to be addressed, a biographical sketch of the facilitator, the job title and name of the employer for each group member, a meeting schedule and the duration of the discussions. A form is available at the following address to help you to complete your request: portailrh.org/formationcontinue/formulaires Once the Ordre has approved your request, you may enter the number of hours devoted to this activity. 13
Discussion groups are defined as learning communities that target a common goal by addressing themes related to the profession in depth. The material learned is based on the experience and knowledge of the group members, and is enhanced by the facilitator s contribution. Co-development groups are defined by a training approach that relies on participant contributions and the interaction of a small group to promote the attainment of a fundamental goal, such as improving professional practice by discussing day-today experiences within a structured framework in order to ensure effectiveness. Facilitators must have relevant experience in facilitating professional co-development groups. They must apply Payette and Champagnes six-step structured consultation process, in which each group member takes turns being the client and the consultant. Source: aqcp.org It is important to note that team meetings and networking activities are not recognized as continuing education activities, even if the team specializes in human resources or industrial relations. 7. Participation in a research project Hours devoted to research for a thesis or a dissertation required to complete a Master s degree or a Ph.D. may also be recognized as continuing education. The topic of the thesis or dissertation must be directly related to a field of the profession, and the research must be completed successfully. When reporting research hours, you should calculate 3 hours for every 1,500 words. Therefore, if your research contains 30,000 words, you may report 60 hours of participation in a research project (30,000/1500 x 3 h = 60 h). 14
CONTINUING EDUCATION PROGRAM 8. Self-study activities Although self-study activities are recognized as continuing education, they are limited to 15 of the 60 hours required during a given reference period. Reading human resources or industrial relations articles and publications is considered to be a self-study activity. When calculating these hours, you must note the references of the article or publication in question, along with the time required to read it in full (book or article title, name of the journal or magazine, number of pages, etc.). Interviews of experts conducted by the Ordre and accessible on its website and other credible webcasts related to human resources or industrial relations also count as self-study activities. You must enter the following information in your file: the speaker s name, the name of the site where you viewed the webcast and the Internet address, if possible. You must also certify that you have engaged in the said learning activities. 9. Mentoring activities The hours spent on mentoring meetings, either as a mentor or a mentee, are eligible as continuing education up to a maximum of 15 hours per reference period for mentoring and coaching activities combined. The mentor or mentee does not necessarily have to be a CHRP or a CIRC. In addition, there must not be a hierarchal relationship or any form of remuneration between the two parties. Therefore, if you reported 10 hours of mentoring, you may also report a maximum of 5 hours devoted to coaching. However, if you reported 15 hours of coaching, you may not report any mentoring hours, because the maximum has been attained. 15
All applications for mentoring activities must be submitted at least 5 weeks before the scheduled starting date, and must be approved by the Ordre in order to be recognized as continuing education. The form to be completed may be accessed at the following address: portailrh.org/formationcontinue/formulaires Members must maintain a detailed plan of the mentoring program, including its objectives, various follow-up initiatives (meeting schedule), evaluation of the results and biographical sketches of the mentor and mentee, in the event that the Ordre wishes to verify the mentoring activity. Mentorat Québec defines mentoring, mentors and mentees as follows: The mentoring process is an interpersonal relationship involving the exchange of ideas and a learning process in which experienced individuals invest their acquired knowledge in order to foster the development of another person who needs to acquire certain skills and attain certain professional objectives. Mentors are experienced individuals who have the confidence and acumen required to transmit their knowledge and expertise to those who are less experienced. They are motivated and prepared to offer their skills, know-how and vision of life to members of the younger generation in order to help them to achieve their personal and professional goals. Mentees are individuals who are seeking personal and professional fulfilment and who wish to use the knowledge, skills and values shared by someone more experienced in order to promote the attainment of their personal and professional objectives. Source: adapted from mentoratquebec.org 16
CONTINUING EDUCATION PROGRAM 10. Coaching activities Coaching meetings are only recognized as eligible activities for the person being coached. The maximum number of eligible hours for each reference period has been established at 15 hours for coaching and mentoring activities combined. For the purposes of the program, coaching is defined as follows: Coaching involves collaborating with clients in a thoughtprovoking and creative process designed to promote awareness and encourage development and change that will enable clients to find their own solutions and maximize their professional potential. Source: adapted from ICF Québec icfquebec.org The member must retain the coaching agreement between the coach and the person receiving the coaching, the objectives of the approach, the action plan and follow-up of meetings, in the event that the Ordre wishes to verify the coaching activity. It is not necessary for the Ordre to authorize a request for coaching. 17
Summary table of the various types of recognized activities Activities Training courses Specifications Classroom training, online training, webinars, etc. No minimum or maximum per reference period. Courses offered by an educational institution University level. Successfully completed course. Deduct 10 minutes per course hour for breaks. Do not count the time spent on homework or course preparation. Exam periods can be counted. No minimum or maximum per reference period. Symposiums, seminars and conferences Only conferences related to professional practice may be taken into account in your calculations, and not necessarily all of a symposium, seminar or conference program may be included. Deduct the time set aside for visits to the Exhibitors hall, meals and breaks. No minimum or maximum per reference period. 18
CONTINUING EDUCATION PROGRAM Activities Preparation and presentation of a training session or a lecture/paper Specifications Workplace training designed for other employees as part of a training program offered by a specialized organization. You must keep the formal presentation, along with a detailed course outline. Preparation and presentation time may only be counted once per reference period. Up to 3 hours of preparation for each hour of presentation. No minimum or maximum per reference period. Authorship and publication of specialized articles or works Article published in a relevant recognized review or journal (or daily) or in a published work. Up to 3 hours of preparation for every 1,500 words. Up to 1.5 hours eligible for a text of fewer than 1,500 words. 19
Activities Participation in a discussion or co-development group Specifications 80% of participants must practice human resources management or industrial relations. The group must meet for at least 15 hours within a reference period of 12 consecutive months. For a discussion group, members must come from at least 5 different organizations. Meeting preparation time, breaks and networking periods must not be included. Must consist of 10 to 25 registrants in the discussion group, and 50% of the participants must attend each meeting. Must consist of 6 to 8 registrants in the co-development group, and 80% of the participants must attend each meeting. For groups offered outside of the Ordre, requests must be authorized 5 weeks before the scheduled meeting date. Requests must include all of the required information. No minimum or maximum per reference period. Participation in a research project Only projects carried out as part of a thesis or dissertation for a Master s degree or Ph.D. are eligible. Research must be successfully completed. Up to 3 hours of preparation for every 1,500 words. 20
CONTINUING EDUCATION PROGRAM Activities Self-study activities Specifications Maximum of 15 hours per reference period. E.g.: reading articles, publications, viewing videos. No minimum number of hours. Mentoring activities Maximum of 15 hours per reference period for mentoring and coaching activities combined. Activity eligible for both mentor and mentee. No hierarchal relationship or remuneration between the two parties. The request must be authorized 5 weeks prior to the scheduled starting date, and must include all required information. Coaching activities Maximum of 15 hours per reference period for coaching and mentoring activities combined. Eligible only for the person being coached. Authorization by the Ordre is not required. Activities devoted to developing language and computer skills Maximum of 10 hours per reference period for both topics combined. E.g.: Work-related French, English or other language courses. E.g.: Courses related to Office Suite or equivalent software. 21
Continuing education cycle (reference period) The reference period began on April 1, 2012, and extends to March 31, 2015. The number of hours of training required is calculated on the basis of the number of months from the date of your admission to the Ordre to the end of the reference period (March 31, 2015), at a rate of 1.66 hours per month. For example, if you have been a member since March 2013, you are required to complete 41.5 hours of training before March 31, 2015 (25 months x 1.66 hours = 41.5 hours). Please note that the continuing education program only recognizes training activities engaged in as of your date of admission as a member of the Ordre. How to update your file CHRPs and CIRCs must update their training file before May 31 of each year. However, it is strongly recommended that you update your file whenever you engage in a training activity, in order to ensure you don t leave anything out. It is not necessary to send any papers or supporting documents to the Ordre. Members are only required to provide these documents if requested by the Ordre. Therefore, it is important that you keep all of the documents supporting the hours reported for 12 months after the end of the three-year reference period. Take the example of CHRPs or CIRCs whose reference period extends from April 1, 2012 to March 31, 2015. They must hand in their continuing education report before May 31 of each year, which ends on March 31. They must keep all of the documents supporting the hours reported until March 31, 2016, or one year after the end of the three-year reference period. 22
CONTINUING EDUCATION PROGRAM Your continuing education report is available online in your member file, and may be accessed at the following address: portailrh.org/dossier ORDRE ACTIVITIES Training activities offered by the Ordre will be added directly to your member file once you have completed each activity. PRE-APPROVED ACTIVITIES Pre-approved activities and the related information are already in the computer system. As indicated above, preapproved activities are those for which the Ordre recognizes the content as continuing education. The corresponding eligible hours have already been determined. Simply select the training engaged in from the drop down menu, and all of the information will be automatically entered in your file. OTHER ACTIVITIES These activities must be entered in your continuing education report. They include university courses, self-study activities, the preparation and publication of articles or specialized works, etc. 23
Exemptions Members may be granted exemptions under certain circumstances. They must indicate the reasons for their application for an exemption in their file as soon as possible, and keep all supporting documents, where applicable. Exemptions may be granted for a minimum of one month and a maximum of one year, and may be renewed. During the exemption period, each month is equivalent to 1.66 hours of exemption. For example, a member on maternity leave for eight months may be granted an exemption of 13.25 hours (8 x 1.66 h = 13.25 h). Exemptions may be granted in the following circumstances: a. Disability Members who are unable to work because of a personal or occupational illness or an accident may ask to be exempted from the continuing education obligations for the disability period. They must have a medical certificate indicating the total disability period, in the event that the Ordre wishes to verify the information. b. Maternity, paternity or parental leave Members on maternity, paternity or parental leave may also be exempted from the continuing education obligation for the duration of their leave. They must keep the related supporting documents, in the event that the Ordre wishes to verify the information. 24
CONTINUING EDUCATION PROGRAM c. Exceptional circumstances or fortuitous events In the case of exceptional circumstances or fortuitous events, the member must submit an exemption request as soon as possible, explaining the reasons for the request in detail. The request must be made directly in the member s file online. Sabbaticals or periods of unemployment are not considered to be exceptional circumstances or fortuitous. Verification of documents You must complete a continuing education program in order to retain your professional title. The documents supporting the training that you reported may be verified throughout the three-year reference period. Please remember that, even though the reference period lasts three years, you are required to submit your file before May 31 of each year. Therefore, the Ordre may verify the activities that you completed during one of the three years of the reference period. Please note that, if you fail to report an activity within the prescribed timeframe, namely before May 31 of each year, you may not count it at a later date. Verifications are conducted at random, and may also be conducted during professional inspection. 25
SUPPORTING DOCUMENTS A summary table of the documents to be retained for each type of activity is set out below in order to help you to prepare for a possible verification. These documents must be kept for one year after the three-year reference period (e.g.: until March 31, 2016 for the reference period ending March 31, 2015). Types of recognized activities Training courses Courses offered by an educational institution Symposiums, seminars or conferences Preparation and presentation of a training session or lecture/paper Preparation and publication of articles or specialized works Documents to be retained For approved activities - Certificate of participation For non-approved activities - Certificate of participation - Course outline (title, objectives, content overview, duration, biographical sketch of trainer/instructor) - Course outline (meeting schedule, educational institution, topics addressed, duration) - Transcript confirming successful completion For approved activities - Certificate of participation For non-approved activities - Certificate of participation - Summary of presentations - Duration of presentations - Biographical sketch(es) of speaker(s) - Training plan (title, objectives, content overview, duration) - Participant s kit (presentation of content) - References and a copy of the published article or an Internet link - References for published work 26
CONTINUING EDUCATION PROGRAM Types of recognized activities Participation in a discussion or co-development group Participation in a research project Self-study activities Mentoring activities Coaching activities Documents to be retained Groups offered outside of the Ordre: - Discussion plan (meeting dates, topics addressed, participants signatures and job titles, name of employer, duration) - Successfully completed research paper signed by the professor in charge - References for articles and publications read - Webcast references - Any other references related to the activity selected - Detailed plan of mentoring program [objectives, various follow-up activities (meeting plan), evaluation of results and biographical sketches of the mentor and mentee] - Coaching agreement, objectives, action plan and follow-up of meetings Procedure in the case of default In accordance with the mandatory continuing education program, CHRPs and CIRCs must complete 60 hours of continuing education training during a given period. If they should fail to do so, the penalties provided for in the Regulation will apply. You may review the Regulation at the following address (in French only): portailrh.org/formationcontinue 27
Information For additional information, please visit the FAQ section, at: portailrh.org/formationcontinue/faq_membres.aspx or contact us, at: Telephone: 514-879-1636, ext. 255 E-mail: formationcontinue@portailrh.org Ordre des conseillers en ressources humaines agréés 1200 McGill College Avenue, Suite 1400 Montreal QC H3B 4G7 Fax: 514-879-1722 Website: portailrh.org/formationcontinue CONTINUING EDUCATION 28