Cascade Centers Employee Assistance Program Presented by: Julie Marshall, Ph.D., CEAP Cascade Centers, Inc. Nationwide, headquartered in Portland, Oregon Founded in 1975 Serving over 350 organizations Nationwide Over 210,000 total covered employees Holistic Approach to EAP 1
Employee Assistance Program A FREE and CONFIDENTIAL service for employees and their family members to get help for a wide range of personal problems. Who s Eligible? All Employees Family members/ dependents eligible for benefits Domestic Partners Dependents up to 26 years old Family members can contact EAP on their own Provide employee name, job title, and birth date Contacting the EAP 2
How it works Contact Cascade EAP A masters level counselor answers the phone Identify yourself as an employee of University of Oregon Get connected with the resources needed Get immediate assistance Schedule an appointment Benefit Connect Service Summary Counseling with an EAP Professional (Up to five (5) counseling sessions per incident, per year) Work / Family / Life (Childcare, Eldercare, Resource Retrieval, Homeownership) Life Coaching Crisis Counseling 24/7/365 Legal / Financial Consultations EAP Tools (Will Kit, Tax Assistance, Online Legal Tools) Cascade Personal Advantage website 3
Supervisor Support Cascade offers unlimited manager consultation from a specialized team of EAP professionals, experienced in management consultation and referral. After hours, follow the telephone prompts to be immediately connected. Just request to speak to a counselor for a management consultation. You can access someone from Cascade s management team 24 hours a day. Onsite Training Online Supervisor Support This image cannot currently be displayed. View the Supervisor Orientation Video Learn about Effective Communication, Leadership, Supervision, and more Learn about and access EAP resources Instant chat with an EAP counselor Complete online trainings Download promotional and support materials HR Webinar Series Employment Law Update Mindful Communication with Employees Celebrating Diversity Holistic Retirement Planning Whole Person Wellness Recognizing and Preventing Workplace Harassment 4
2016 Promotion Reduction in Force Support Consultation (Pre and Post layoff) Onsite Supervisor support/training Individual Career Planning Online Resources Onsite services The Line General information line for employees and family members Remain anonymous Ask questions about mental health Ask about the EAP process Get support with work or personal problems 5
E-Support and Live Video Support A scheduled live online virtual session with an EAP Consultant Benefits include: Professional and confidential Solution focused resolution to problems Review of progress through transcripts of sessions No need to leave home or office for an appointment Secure and Confidential Data is protected at the highest allowable level using secure 128 bit socket layer (SSL) encryption software to keep communication completely secure and HIPPA compliant. Work / Family / Life Program Childcare and Eldercare: Resources found based on family s specifications Resource Retrieval: Cascade will do the research and report the resources Legal Consultations/Mediation 30 minute office or telephone consultation at no cost with a network attorney/mediator. Multiple resources available online Free Simple Will Kit Free Webinars 6
Enhanced Financial Services Each covered member is eligible for 30 days of unlimited financial coaching at no cost 30 Days of One-on-One Financial Coaching: Get You Out of Debt Fast Provide a Credit Report Analysis Develop a Spending Plan Retirement Planning Home Buying/Refinancing Strategies Assist with Other Important Money Topics Tax Preparation Services No fee to have a consultation and ask tax-related questions (one consultation per employee/household) Staff available to prepare a personal income tax return at a discounted rate Home Ownership Program Cascade provides assistance and discounts for selling, buying, and refinancing a home. On average, this service has been able to save employees $2,000-$6,000 of their out-of-pocket expenses. 7
Life Coaching Up to (3) three telephonic sessions with a master s degree level coach Develop a course of action to achieve goals in areas such as: Life Transition Decision Making Assertiveness Work-Life Balance New Baby Interactive Website Cascade Personal Advantage (CPA) Self-Assessments Articles Videos Quizzes Courses Webinars Legal and Tax Forms Over 140 online calculators FAQs Mobile Application Contact Cascade Chat with an EAP Counselor View company specific EAP services Take and Store Assessments Access Articles Store ID Benefit Cards Access Cascade s Social Media View the Interactive Mobile site 8
Mobile Application Proactive Engagement Under two minutes to complete Customized suggestions Early identification of Problems Helps Increase Utilization Integrated EAP and Web Questions? Thank You for Attending! If you have any questions or would like additional information regarding services through your Employee Assistance Program please contact us at: Phone: Text: 503.980.1777 www.cascadecenters.com 9