Engaging Employees Across Generations. Moderator: Yvonne Lynch, Group VP, Client Relations Bright Horizons Family Solutions

Transcription

1 Engaging Employees Across Generations Moderator: Yvonne Lynch, Group VP, Client Relations Bright Horizons Family Solutions

2 Agenda: Engaging Employees Across Generations Introductions Generational Profile of the Workplace Workforce Overview at: Yale University HP Inc. Benefits That Matter for Engagement Communication Strategies Discussion / Q&A

3 Introductions MODERATOR Yvonne Lynch Group Vice President, Client Relations Bright Horizons PANELIST Susan Abramson Manager, WorkLife and Child Care Yale PANELIST Gabriela Smith Program Manager, Global and US Benefits, HP Inc.

4 Workplace Demographics Take the poll in the App or text to 79905

5 35% Image: LinkedIn < 3% 29% 33% <1%

6 Important Benefits by Generation Important Benefit Characteristics, by Generation Baby Boomers Generation X Millennials Organizational careers defined by employers Loyal to a profession, not necessarily an employer Prefer organizations that are active in the community, and have purpose Early IT adaptors Digital immigrants Value workplace flexibility Communication by telephone Competitive associate work and status with self worth Prefer and text message Seek work life balance Communicate over text or social media Focused on self-improvement; determined to grow in their fields

7 Poll Results

8 About Yale Since its founding in 1701, Yale has been dedicated to expanding and sharing knowledge, inspiring innovation, and preserving cultural and scientific information for future generations. Yale s reach is both local and international. It partners with its hometown of New Haven, Connecticut to strengthen the city s community and economy. And it engages with people and institutions across the globe in the quest to promote cultural understanding, improve the human condition, delve more deeply into the secrets of the universe, and train the next generation of world leaders.

9 Yale: Mission Statement Mission Statement Yale is committed to improving the world today and for future generations through outstanding research and scholarship, education, preservation, and practice. Yale educates aspiring leaders worldwide who serve all sectors of society. We carry out this mission through the free exchange of ideas in an ethical, interdependent, and diverse community of faculty, staff, students, and alumni.

10 Yale: Focus on Diversity & Inclusion A diverse workforce and inclusive environment increases productivity, creates new ideas, performs on a higher level, and enhances Yale s ability to continue to excel in an increasingly complex, competitive and diverse world. The Office of Diversity &Inclusion proudly sponsors Yale s eight affinity groups, which aim to make Yale a more inclusive and rich environment for all employees. (WorkLife & Child Care is within ODI)

11 Workforce Overview: Yale Four job categories Faculty Managerial & Professional Clerical Clerical & Technical (Local 34) Service & Maintenance (Local 35)

12 Workforce Overview: Yale SNAPSHOT 13 Professional Schools (i.e. Medicine, Law, Music, Divinity) Institutes and Centers Diversity of Jobs: Football coach, glass blowers, Nobel Prize winners (Robert Shiller, Economics) 20 plus libraries Research Clinical Services

13 Workforce Overview: Yale ( *approximate) Job Categories* Generations/Gender* 1175 Generation Male Female Born before Born between Born between Faculty Managerial & Professional Staff Clerical & Technial Staff (Local 34) Service & Maintenance Staff (Local 35) Born between

14 About HP: Our Business

15 Culture Change at the New HP Where we were Where we re headed Large organization with extensive management layers, processes Nimble, fast-moving focus on reinventing Out: Bureaucracy, complexity In: Agility, speed to market, accelerated innovation 71K US employees (256K globally) 14K US employees (49K globally) Smaller footprint enabling focus on employee needs Changing preferences/values Proud tradition and culture (HP Way) HP Way reimagined = new opportunities Bring company culture to life Drive excitement, engagement, and appreciation Invest creatively in our employees

16 About HP: Our US Workforce HP s employee makeup transitioning with broader population shifts Today By 2020 Gen X Millennials Baby Boomers Baby Boomers Gen X Millennials Gen Z Traditionalists Traditionalists 14K employees (71K before separation) 46 average employee age Employee gender distribution: Male Female Traditionalists: < 1946 Baby Boomers: Generation X: Millennials: Gen Z: 1997 present Largest US locations

17 Benefits That Matter: Yale Signature Benefits Yale Homebuyers Program: up to $30,000 over ten years Sons & Daughters Scholarship: up $15,200/child/year for ANY 2-4 college, tuition reimbursement for employee (any 2-4 year degree) Wellness: Tobacco cessation, Daily Drop in mindfulness meditation, activity challenges, Weight Watchers financial incentive for participation, on-site gyms, classes Concierge Service (Faculty, managerial & professional staff)

18 Benefits that Matter: Yale Management & leadership training; mentoring; career development On-site child care, back-up childcare center & in-home, one-on-one advisement,l parent kits, 15 plus lactation rooms, monthly parent discussion group, resource & referral, Yale Babysitting Service Eldercare in-home assessment (3 hr./anywhere in U.S.), monthly caregiver discussion group, resource & referral, eldercare kit Concierge Services (faculty, managerial & professional staff)

19 Designing a Benefits Program for the New HP Influencers of HP s benefits strategy Business objectives and culture Health, retirement, and claims data Employee listening Market research and global trends

20 Benefits That Matter: HP Programs addressing a spectrum of needs across generations. Our benefits include attractive and flexible programs for different life stages: All generations Traditionalists Baby Boomers Gen-X Millennials Get off to a healthy start Medical, dental, vision Flexible Spending Accounts Global wellbeing program Activities and incentives Global Wellness Challenge Power of Prevention On-site Health/Fitness Centers Take time for you Vacation and holidays Sick time and Paid Time Off New Parent Leave Family/Personal Floating Holiday Other leave programs Vacation Buy Program Build your financial freedom 401(k) Plan Student loan repayments Stock Purchase Plan Retiree medical savings Life and AD&D Insurance Short- and Long-Term Disability Auto and home insurance Financial wellbeing tools Discount programs Credit Unions Inspire and give back Employee giving Global volunteerism Community Support Grants Grow your career Education/advancement opportunities Rewards and recognition Make life a little better Adoption assistance Back-up child/elder care Concierge and Convenience EAP, resiliency/stress management Flexible work arrangements Group Legal Services Travel assistance Veterans support

21 Benefits Communication: Yale Intranet Site Its Your Yale THRIVE Health & Wellness (employee wellness, Work-Life, financial wellness) Grow (Career Development) Contests (i.e. Armchair Scavenger Hunt, Where are we? Benefit Info Rotation Work-Life Monthly Update Workshop & webinars Work-Life Tip of the Month Benefits info rotation Annual Personalized Benefits overview mailed to home

22 Benefits Communication: Yale Affinity Group newsletters - (independent from Internal Communications)

23 Benefits Communications: HP Guiding Principles and Tactics What we do: Our guiding principles Drive excitement about the new HP Modernize and revitalize Make it relevant Make it easy Keep it bite-sized How we do it: Communicating across generations Broad-based communications User-friendly websites Multichannel campaigns Mobile-friendly technology and interactive platforms High-touch, personalized communication channels All generations Traditionalists Baby Boomers Gen-X Millennials

24 Transforming HP Employee Communication: Sample Tactics Well Beyond: HP s global wellbeing initiative 2017 US benefits annual enrollment campaign Well Beyond video

25 Discussion / Q&A

26 Take Away Thoughts By 2020 more than half the worldwide workforce will be Gen Y / Gen Z Benefits that support the whole person are key Financial wellness and overall Wellbeing of most importance Purpose over Paycheck One word: flexibility Provide recognition in many different ways Opportunities for education / advancement In the area of communication, younger workers have more in common with Traditionalists/Boomers than with Gen X/early Gen Y

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28 SHRM Credits Engaging Employees Across Generations Activity ID: 17-DY0F3 COMPETENCIES: Leadership & Navigation Business Acumen Communication

29 THANK YOU!