Rafal Brzoska Founder and CEO Integer.pl Group
InPost one stop shop for last mile deliveries convenience Rafal Brzoska CEO InPost Warsaw, 4.06.2018
InPost - competences and fields of action InPost is the world s largest network of automated parcel delivery lockers operating 24/7 globally at over 5 355 lockers in multiple countries Over 21 milion e-shoppers have used InPost lockers to conveniently pick up their online purchases since 2010. 3
Key strategic cornerstones of Integer s development 3
Integer.pl Capital Group CEP business inpoland Integer Group APMs Network Manufacturing & IT Courier & Parcels Development and operationsof APMs APMs production andservicing Logistics of courier, APM parcels and small items Parcel Lockers Next day delivery Click&Collect solution 23mparcels in 2016 33mparcels in 2017 50mparcels in 2018F Courier Parcels Next day delivery Door2Door 16mparcels in 2016 18m parcels in 2017 21mparcels in 2018F 3
InPost Central Sorting Hub InPost has one of the most advanced sorting facilities in Europe - located in Wola Bykowska nearpiotrków Trybunalski 78 loading gates Over 360 employees in 3shifts 2 automated line sorters (12k items per hour) 1 sort area for oversized items (0.3k items per hour) 4 manual sort areas (15.9k items per hour) 200 line haul 240 000 parcels a day (courier parcels and lockers parcels) 4
Parcel Locker (Automated Parcel Machine) 4
Dimensions of the compartments Parcel terminal is composed of compartments in 3 sizes: S, M and L. Size S (80 x 380 x 640) for books, CDs, perfumes, etc. 3 Locker Compartment Sizes Size M (190 x 380 x 640) for small electronic devices, toys, cosmetics,clothes Size L (380c x 380 w x 640) for small kitchen equipment - a microwave or a coffee machine 4
The Customer Experience 24/7 SAFE & SECURE CONVENIENT Customers can collect or return their parcels at a time that suits them, day or night Unique opening PINs Multiple CCTV cameras operating 24/7 No queuing Located en route in high footfall, well-lit areas with ample parking QUICK CHOICE AUTOMATION Save time by linking multiple trips into one Scan and collect in just 7 seconds Better suits the busy lifestyle of today s modern customer Full discretion Quick and simple parcel collection Consistent customer experience 4
Integrated offer of Parcel Lockers and Courier Service Parcel Lockers Courier Standard Local Courier Standard Local Courier Express Courier 10:00/12:00/17:00 Allegro MiniPaczka InPost Allegro Paczkomaty InPost Additional services: Return Shipment, Dynamic Package Forwarding, Delivery on Sunday, Insurance, Smart Courier 9
InPost operations inpoland Largest automated 24/7 parcel locker network in the world Over 3000 parcel lockers, next 1500 Lockers to be installed by end of 2018 14 580 m² of warehousing and office space in Poland 33 664 760 parcels delivered in 2017 4 5
InPost Parcel Lockers inpoland 3 000 Lockers across the country Next 1500 Lockers to be installed by end of 2018 Services available Parcel locker delivery Home delivery Returns COD 4 6
Parcel Lockers Locations in Poland Gas stations Convenience stores Public transportation hubs 4 7 Shopping malls
Upside for partner locations Do you visit the petrol station more often due to parcel pickup? Main reason for petrol station visit 57% 43% yes no 83% 17% fuel tank / shopping parcel pick up 4 8 43% of InPost parcel lockers clients visit petrol station more often for parcel collection 83% of respondents appeared at the petrol station because of parcel pickup Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
Frequency of visits of InPost Parcel Locker clients How often do you visit this petrol station? 11% 10% 20% 22% at least once a week every second week once a month less than once a month I've never been here before 37% 32% of respondents are regular clients of Statoil petrol station 4 9 Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
Average spending of InPost Parcel Locker clients How much do you spend on average on petrol? 12% 21% 9% 24% 12% 22% Below 50 PLN 50-100 PLN 100-180 PLN 180 250 PLN Above 250 PLN Respondent does not have a car 5 0 79% of survey respondents are both parcel lockers and petrol station clients Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
Extra activities done alongside parcel collection Apart from parcel collection do you also: 11% 10% 6% do extra shopping tank fuel tank fuel and do extra shopping none of the above 73% 5 1 27% of respondents spend money on fuel tank or extra shopping during parcel collection Source: InPost cold call survey conducted on 255 customers who visited APMs at Statoil stations in Poland.
Lockers Guarantee First Time Delivery Success 45% of consumers have abandoned a basket due to lack of convenient delivery options1 REDUCE BASKETABANDONMENT 90% of locker users found it easy & 84% would use a locker again2 100% first time delivery success, reduces queries & customer service contact REDUCE COSTS INCREASE CUSTOMER LOYALTY 58% of shoppers want locker collection available as a shipping option4 5 2 Source: 1 Delivering Consumer Choice: MetaPack: 2016 State of ecommerce Delivery. 2 IMRG UK Click & Collect Review, 2015. 3 JDA & Centrino Christmas Pulse Report 2017. 4Temando The State of Shipping in Commerce 2017.
ASOS UK Offer Convenient Returns Anytime 24/7 Seeking to expand returns options with greater flexibility Launched with InPost via ReBOUND Returns, the end to end managed returns solution Prominent online presence, social media 5 3
Decathlon Offer Collection Outside Opening Hours Looking to expand click and collect options Products available for collection from a locker outside normal click & collect and home delivery times Decathlon s first ever service based campaign Launched with InPost Joint campaign Homepage carousel 5 4 Dedicated email to database
In-store Click & Collect Challenge 43% of customers experienced an issue with a Click & Collect order 26% of customers experienced long waiting times due to lack of staff 16% said that retailers didn t have a dedicated Click & Collect area 5 5 Source: 1JDA & Centrino Christmas Pulse Report2017
InPost - our clients and businesspartners health & beauty Organizations Using InPost Include: fashion & apparel couriers IT & electronics mass retailing & marketplaces other Location Partnership Include: Polish StateRailways 5 6 Italian Rail
Disruptive InPost Parcel Lockers in Poland Polish E-commerce market is 5th largest in Europe with potential to reach EUR 9.3 billion in 2017 InPost Parcel Lockers successfully disrupted Polish E-commerce market in recent years 50% of Polish e-commerce customers point to InPost's Paczkomat as a form of delivery which incentivise online purchase (up from 41% in 2015). 1 Parcel Lockers are the 2nd most popular form of delivery for online shopping and an almost double lead over the third form of delivery - postal service. 1 In 2015 21% of people preferred postal deliveries, in 2017 this figure fell to 13% while Parcel Lockers popularity increased from 11% to 22%. 1 1)Findings of Gremius e-commerce in Poland report for 2015-2017 22
More opportunities for automated delivery solutions out of e-grocery growth E-Grocery market expansion is likely to reach $18 billion in U.S., 14 billion in UK and 10.6 billion in France by the end of 2016 and will almost double by 2020 all over EU. One-quarter of online respondents say they order grocery products online, and more than half (55%) are willing to do so in the future Growing willingness to use grocery pick up curbside outside to store. 52% in 2014 vs 55% in 2016. Development of InPost refrigerated locker 5 8 Source: 1 The_State_of_Online_Grocery_Retail_in_Europe_2015 by Syndy, www.syndy.com Source: 2 What s in-store for online grocery shopping by Nielsen, January 2017
More opportunities for automated delivery of services Development of InPost locker for laundry services Dirty laundry drop-off and clean laundry pick-up next day Possible integration with parcel locker module 5 9
Thanks for your Attention Rafal Brzoska InPost CEO rbrzoska@inpost.pl 6 0