Future Leaders Academy for Managers Programme 2013 Essential leadership development skills to make change happen Purpose Promising leaders do not get the support they need in the first years of their careers to truly develop to their full potential and become senior managers and directors. Developing leaders need to be exposed to work and situations that gives them experience that they can build upon. But they also need to know how to use their experiences and apply their knowledge and skills in the right way at the right time. This is where the new CIPFA Future Leaders Academy comes into its own. It is designed to help people structure their knowledge, to understand the management tools available to them and how they can be best applied. For many professionals, the years between qualifying and becoming a director may feature a lot of directly relevant finance training but at some point knowledge and skills necessary to get things done through others have to be developed. The Academy delivers a concentrated set of support to people in the early stages of their careers that will help them develop as practical young leaders and go on to become senior leaders. In doing so, they will not just benefit their own careers but also expand the pool from which public sector bodies, and those working with the public sector, can choose future senior managers. The Managers Programme, the entry point for the Future Leaders Academy, provides skills-based accredited training that is specifically designed for new professionals working in the public sector who have aspirations to senior management roles. It will provide best practice on a range of topics, coupled with how the knowledge gained can be applied to the participant s workplace.
Overall Academy Structure There are two separate programmes that comprise the Future Leaders Academy:- 1. The entry level is the Future Leaders Academy Managers Programme which is accredited to Certificate (Level Three) on the Qualifications and Credit Framework (QCF), and provides a foundation in management skills, majoring on the themes of service improvement, people and performance management and governance. 2. A more senior programme is expected to be launched in the autumn. It will help continue the development of managers as they progress their career into middle management and build on many of the outcomes from the Managers Programme and will be accredited to Diploma (Level 4) on the QCF. NB this programme solely deals with level one, above. Learning outcomes The programme Future Leaders Academy Managers Programme will: provide skills-based training, rooted in the public sector, that will provide on-going benefits for those wishing to enhance their career prospects encourage participants to analyse their organisations and how management could be improved offer insight into best practice in a range of areas such as performance management, communication, process improvement and project management better assist participants to fulfil their current roles - and prepare them for their future responsibilities.
Who will benefit Professionals working within the public sector ranging those who have recently qualified through to those with some experience of managing and are looking to move their career on. Location London Full programme on following pages
Course programme Communication Styles Good communication is a fundamental skill of a manager to get things done, build relationships, improve performance and build morale. Furthermore, poor communication is often at the root of many management challenges. This module helps participants understand their own communication preferences and style, how this impacts on others and how to flex these in with people who communicate differently. Through developing their understanding of the communication process, participants will be able to create powerful, compelling messages and therefore manage more effectively. You will be able to understand: how communication works and where the possible pitfalls are different styles of communication and when and where they are most effective how to change your style to make your communication more impactful and therefore manage more effectively. Managing performance - Getting the most out of your staff Two essential and interlinked parts of the role of the manager are motivating their staff to do their best and therefore improve performance, and identifying and dealing with performance issues as early as possible to minimise their impact. This may be caused by targets not being met, poor time management and/or conflict within the team. This module is designed to provide frameworks, tools and techniques to help maximise the likelihood of strong performance and deal with poor performance when it does arise. the key components of people management that build strong relationships and deliver results the skills and best practice of delegation, coaching, and monitoring performance
how to approach sub-standard performance. Projects Achieving Non-Routine Returns Projects are set up to achieve something new and to manage the uncertainty that always goes with doing novel things. This module explains the basics of projects and how you can make a difference to the success of projects you are involved in. the structure of typical projects how to successfully input into the management of a project. Designing and Improving Service Processes Work can be thought of as a series of steps that flow through traditional departmental boundaries, intertwining with the lives of customers and service users. These flows are called processes or systems and their management is a manager s main responsibility. This module gives you are firm grounding in the ideas of process and systems management so that you can provide input into improving process. You will be able to: understand how processes impact upon service delivery input into process performance. Governance in the Public Sector Robust corporate governance may well determine if an organisation is placed to successfully achieve its objectives. Resilient organisational structures, strong systems of internal controls and clear responsibility and accountability will all contribute towards achieving these goals. You will be able to: understand the principles of accountability in the public sector demonstrate the importance of proper stewardship and internal controls assurance public sector organisations. Managing Change
The public sector is constantly changing and adapting to new challenges. This module provides an overview of the key areas underpinning successful change in the public sector and equips participants with ideas and tools to implement change. the principles of change management and strategies that can apply to changes at work how you can help individuals and your organisation to navigate change Managing Performance through the Performance Review Process Performance and development reviews are a vital element within the cycle of performance management. When conducted effectively, they make an invaluable contribution to both the team s performance and the development of the individual. This module looks at the whole performance review process, from goal setting to review and development planning, and ensures participants are able to conduct motivating and productive performance review discussions and remain in control of the process throughout, whilst continuing to involve the employee at all times. the principles and good practice in undertaking the performance review process the performance and development review process to build morale and motivation. Understanding Customers and Service Users Public sector services fundamentally exist to serve customers. However, in many organisations the identity and requirements of customers and other stakeholders are unclear. This module introduces the essentials of customer and service user management. the importance of identifying your stakeholders requirements how to manage the needs of customers and users of the services that your organisation provides.
Presentation Skills The ability to present information effectively will have a significant impact on managerial effectiveness within an organisation and on relationships with external stakeholders. This module provides the opportunity for participants to develop their individual approach to presentations as well as helping them understand best practice in designing and delivering presentations to small and medium sized audiences. what makes a compelling presentation how to prepare effectively for a presentation how to deliver a presentation in a memorable and engaging way. We reserve the right to alter the timing or content of sessions where circumstances require