Leading with Emotional Intelligence

Leading with Emotional Intelligence

Malcolm Higgs Victor Dulewicz Leading with Emotional Intelligence Effective Change Implementation in Today s Complex Context

Malcolm Higgs Southampton Business School Southampton United Kingdom Victor Dulewicz Henley Business School Greenlands, Oxfordshire United Kingdom ISBN 978-3-319-32636-8 ISBN 978-3-319-32637-5 (ebook) DOI 10.1007/978-3-319-32637-5 Library of Congress Control Number: 2016946666 The Editor(s) (if applicable) and the Author(s) 2016 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Th e use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Th e publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. Printed on acid-free paper Th is Palgrave Macmillan imprint is published by Springer Nature Th e registered company is Springer International Publishing AG Switzerland

Contents 1 Introduction 1 2 The Importance of Emotional Intelligence 13 3 Does Emotional Intelligence Make a Difference? 33 4 Measuring Emotional Intelligence 43 5 Can Emotional Intelligence be Developed? 51 6 Developments in Leadership Thinking 75 7 The Leadership Context 105 8 A Model of Emotionally Intelligent Leadership 129 9 Developing Emotionally Intelligent Leadership 149 v

vi Contents 10 Emotionally Intelligent Leadership Teams 173 11 Emotionally Intelligent Leadership and Organisations 195 12 Concluding Thoughts 223 Appendix A: Sample LDQ Report 237 Index 259

List of Figures Fig. 2.1 The rational and emotional aspects of corporate strategy 17 Fig. 2.2 Dynamics of emotional intelligence 21 Fig. 2.3 Comparison of emotional intelligence elements 30 Fig. 2.4 Balance in emotional intelligence 31 Fig. 5.1 Development framework 55 Fig. 5.2 Aspirational vs incremental 58 Fig. 5.3 Prioritising change 60 Fig. 6.1 The leadership requirement 90 Fig. 6.2 The dynamics of leadership 91 Fig. 6.3 An emerging model of effective leadership 94 Fig. 8.1 The LDQ emotionally intelligent leadership model 143 Fig. 9.1 Development framework for emotionally intelligent leadership 150 Fig. 9.2 Prioritisation framework 162 Fig. 10.1 Team EQ and team roles 182 Fig. 10.2 Team profile 187 Fig. 10.3 Case of team LDQ 190 Fig. 11.1 Balancing the emotional and rational aspects 199 Fig. 11.2 Goffee and Jones cultural model 203 Fig. 11.3 Organisational culture and emotional intelligence 205 Fig. 11.4 Culture and strategic variables 206 Fig. 11.5 Emotional intelligence: Personal/organisational fit 216 vii

List of Tables Table 3.1 Elements of EIQ covered by EI experts 36 Table 4.1 Initial self-assessment 47 Table 4.2 Assessment map 48 Table 5.1 EI elements: The Develop Exploit continuum 54 Table 5.2 Emotional intelligence inventory 56 Table 5.3 Development goals 59 Table 5.4 Action plan 63 Table 5.5 NLP concepts and emotional intelligence elements 71 Table 6.1 Differences between leadership and management 79 Table 6.2 Emotional intelligence and leadership 96 Table 6.3 Relationships between leadership models and emotional intelligence 98 Table 8.1 Relationships between leadership models and EQ dimensions 134 Table 8.2 Relationships between leadership models and IQ and MQ dimensions 136 Table 8.3 Definitions of the IQ and MQ dimensions of the LDQ 139 Table 8.4 Three leadership style profiles: Goal-oriented (G), Engaging (E) and Involving (I) 144 Table 9.1 LDQ style profiles 153 Table 9.2 Initial assessment of 15 dimensions of emotionally intelligent leadership 155 ix

x List of Tables Table 9.3 Reducing the impact of high levels of leadership elements 159 Table 9.4 Development levels 161 Table 9.5 Development planning framework 166 Table 9.6 Format for development plan 166 Table 10.1 Team role definitions and related personality descriptors 178 Table 10.2 Team roles and LDQ 186 Table 10.3 Team analysis 188 Table 10.4 Need for changes to the team LDQ profile 190 Table 11.1 Culture and components of emotional intelligence 207 Table 11.2 Organisations and emotional intelligence 212 Table 11.3 Checking organisational emotional intelligence 219