DQS CERTIFICATION (M) SDN. BHD.

DQS CERTIFICATION (M) SDN. BHD. 2016 Knowledge Management Programs www.dqs.com.my

DQS CERTIFICATION (M) SDN. BHD. Index: 1. Index i 2. History About DQS Group. ii 3. Training Subjects: a) ISO 9001:2015 Quality Management System (QMS) Standard Awareness, 1 Risk Based Thinking & Internal Audit Training. b) ISO 9001:2015 Quality Management System (QMS) Internal Audit Training. 2 c) ISO 14001:2015 Environmental Management System (EMS) Standard Awareness, 3 Risk Based Thinking & Internal Audit Training. d) ISO 14001:2015 Environmental Management System (EMS) Internal Audit 4 Training. e) BS OHSAS 18001:2007 Basic Understanding, Documentation and Implementation. 5 f) Effective QHSE Integrated Management System Internal Audit Training. 6 g) EN 9100 Standard Awareness with Internal Audit Process Training. 7 h) ISO/TS 16949:2009 Standard Awareness with The Automotive Process Approach 8 Internal Audit Training & Rules 4th Edition Update. i) Effective Root Cause Analysis. 9 j) Understanding The Failure Mode & Effect Analysis (FMEA). 10 k) Understanding Statistical Process Control (SPC). 11 4. DQS Rules, Terms and Conditions. 12 Page Appendix: 1. 2016 Overall Public Training Schedule. 2. 2016 Calendar 3. Registration Form. i

DQS CERTIFICATION (M) SDN. BHD. History - About DQS Group DQS Group is one of the leading Certification Bodies for management systems worldwide. Under the strategic leadership of DQS Holding based in Frankfurt, Germany, all companies of DQS Group strive for one common goal: To Improve Our Customer s Management System by Offering Value-adding Assessment Services. The group has built a global presence, with currently > 82 offices in > 60 countries, with > 2,300 auditors. For almost three decades, DQS has been working with the most reputation companies in the world such as Coca-cola, Siemens, Robert Bosch, Philips, Continental, Henkel, Allianz, 3M and etc. That s why we have the know-how to create added value. We bring DQS brand that you can trust. Value added is our focus when building partnership with customers, this is what DQS always emphasizes. Being present in this industry for more than 25 years and still counting, DQS knows best what you looking for in terms of management system certification. Thus, with our wealth of experience across most major industries, we offer not only certification and training activities, but assessment is what we think brings true value to your esteem organization. As a one stop assessment body, we offer ISO 9001:2015, ISO 14001:2015, BS OHSAS 18001:2007, ISO/TS 16949:2009, EN 9100, 9110, and 9120 Aerospace Series, ISO 13485:2003, ISO 27001:2013, Medical Devices Directive CE Mark, ISO22000, HACCP, 5S and other management standards. Besides that, we also offer second party and other customized assessment services such as GC- Mark. Of course, training that relevant to above quality management system is part of our professional. DQS is accredited for all major industry sectors including the service sector. We have qualified auditors located throughout the world, enabling us to supply our customers with local auditors, who are experienced in your industry. That s come to the slogan You are looking for a partner who understands your business; We are looking for customers who are ready for success! After all, the DQS Way of assessment and training is what brings true value to your management system, and we believe this is how a certification partner and training provider should be. Give us a call at +603-33423259 / +6012-4482216 to find out how DQS Way can benefit your organization. ii

15 th ~ 17 th Jun 2016 11 th ~ 13 th Oct 2016 14 th ~ 16 th Mar 2016 26 th ~ 28 th Jul 2016 23 rd ~ 25 th Nov 2016 ISO 9001:2015 QUALITY MANAGEMENT SYSTEM (QMS) STANDARD AWARENESS, RISK BASED THINKING & INTERNAL AUDIT TRAINING. (3 DAYS COURSE) To ensure the participant understands the right concept of ISO 9001:2015 requirement including risk based thinking as promoted in the standard and to be able to apply to his/her day to day job in order maintain effective output of each process. Expose participants to the application of ISO 19011 international standard in conducting management systems audit. Those who are tasked with the development, implementation and maintenance of quality management system, as well as those looking for a framework for QMS improvement and any other interested parties, from managerial to grass root level who needs to be equipped with a thorough understanding on the ISO 9001:2015 Quality Management System Standard. 18 th ~ 20 th Apr 2016 10 th ~ 12 th Aug 2016 14 th ~ 16 th Dec 2016 Single : RM 2,300.00/pax Multiple: RM 2,200.00/pax Group : RM 2,050.00/pax be awarded to the participants whom 1

17 th Jun 2016 13 th Oct 2016 16 th Mar 2016 28 th Jul 2016 25 th Nov 2016 ISO 9001:2015 QUALITY MANAGEMENT SYSTEM (QMS) INTERNAL AUDIT TRAINING. (1 DAY COURSE) To ensure the effective implementation, maintenance and continual improvement of the ISO 9001:2015 Management Systems, the organization must be capable to assign competent resource to conduct effective internal audits. This course is designed to expose participants to the application of ISO 19011 international standard in conducting effective management systems audit based on the ISO 9001:2015 Standard. All personnel, from managerial to grass root level who are interested to enhance their auditing skill or selected internal auditors for the company s ISO 9001:2015 Quality Management System. 20 th Apr 2016 12 th Aug 2016 16 th Dec 2016 Single : RM 850.00/pax Multiple: RM 800.00/pax Group : RM 700.00/pax be awarded to the participants whom 2

02 nd ~ 04 th Feb 2016 18 th ~ 20 th Jul 2016 04 th ~ 06 th Oct 2016 19 th ~ 21 st Apr 2016 26 th ~ 28 th Jul 2016 02 nd ~ 04 th Nov 2016 ISO 14001:2015 ENVIRONMENTAL MANAGEMENT SYSTEM (EMS) STANDARD AWARENESS, RISK BASED THINKING & INTERNAL AUDIT TRAINING. (3 DAYS COURSE) To ensure the understanding of local activities which gives global impact on environmental pollution and introduces the basic principles of Environmental management (including risk based thinking) and the way in which environmental performance can be controlled and continuously improved within the framework of the ISO 14001:2015. Expose participants to the application of ISO 19011 international standard in conducting effective environmental management systems audit based on the ISO 14001:2015 Standard. All personnel, from managerial to grass root level who needs to be equipped with a thorough understanding on the Environmental Management System based on the ISO 14001:2015 Standard. 07 th ~ 09 th Mar 2016 03 rd ~ 05 th May 2016 08 th ~ 10 th Aug 2016 05 th ~ 07 th Dec 2016 Single : RM 2,300.00/pax Multiple: RM 2,200.00/pax Group : RM 2,050.00/pax be awarded to the participant whom 3

04 th Feb 2016 20 th Jul 2016 06 th Oct 2016 21 st Apr 2016 28 th Jul 2016 04 th Nov 2016 ISO 14001:2015 ENVIRONMENTAL MANAGEMENT SYSTEM (EMS) INTERNAL AUDIT TRAINING. (1 DAY COURSE) To ensure the effective implementation, maintenance and continual improvement of ISO 14001:2015 Management Systems, the company must carry out effective internal audits. This course is designed to expose participants to the application of ISO 19011 international standard in conducting effective environmental management systems audits based on the ISO 14001:2015 Standard. All personnel, from managerial to grass root level who are interested in enhance their auditing skill or selected internal auditors for the company s Environmental Management System based on the ISO 14001:2015 Standard. 09 th Mar 2016 05 th May 2016 10 th Aug 2016 07 th Dec 2016 Single : RM 850.00/pax Multiple: RM 800.00/pax Group : RM 700.00/pax be awarded to the participant whom 4

05 th ~ 6 th Apr 2016 19 th ~ 20 th Jul 2016 02 nd ~ 03 rd Aug 2016 BS OHSAS 18001:2007 BASIC UNDERSTANDING, DOCUMENTATION AND IMPLEMENTATION. (2 DAYS COURSE) To provide participants with the knowledge and understanding on the occupational health and safety risk in our day to day job and to align strategy to manage its OHS performance as a business commitment to the employees and stakeholders. Deploying the basic principles of occupational health and safety management and the way in which OHS performance can be measured and continuously improved within the framework of the OHSAS 18001. 07 th ~ 08 th Jun 2016 Single : RM 1,500.00/pax Multiple: RM 1,400.00/pax Group : RM 1,250.00/pax Suitable for those who are tasked with the development, implementation and maintenance of an occupational health and safety (OH&S) management system as well as those looking for a framework for OH&S improvement. This may include Directors/ Managers, Safety & Health Officer, Engineers, Works/Maintenance Managers, Human Resources/ Personal Affairs Officers and any other interested parties. be awarded to the participant whom attends the trainining in full. 5

09 th ~ 11 th Mar 2016 01 st ~ 03 rd Nov 2016 06 th ~ 08 th Apr 2016 05 th ~ 07 th Dec 2016 23 rd ~ 25 th Aug 2016 EFFECTIVE QHSE INTEGRATED MANAGEMENT SYSTEM INTERNAL AUDIT TRAINING. (3 DAYS COURSE) To ensure the effective implementation, maintenance and continual improvement of ISO 9001, ISO 14001 & OHSAS 18001 Management Systems, the company must carry out effective internal audits. This course is designed to expose participants to the application of ISO Single : RM 2,300.00/pax Multiple: RM 2,200.00/pax Group : RM 2,050.00/pax 19011 international standard in conducting management systems audit based on the ISO 9001, ISO 14001 and BS OHSAS 18001 Standard. Selected internal auditors for the company s Integrated Management Systems and any other interested parties. be awarded to the participants whom. 6

23 rd ~ 24 th May 2016 8 th ~ 9 th Aug 2016 05 th ~ 06 th Sep 2016 EN 9100 STANDARD AWARENESS WITH INTERNAL AUDIT PROCESS TRAINING (2 DAYS COURSE) To ensure the effective implementation, maintenance and continual improvement of EN 9100 Aerospace Quality Management System, the company must carry out effective internal audits as well. This course is designed to expose participants to understand the Single : RM 2,300.00/pax Multiple: RM 2,200.00/pax Group : RM 2,050.00/pax concept of EN 9100 Standard requirements and its internal audit process techniques. This course is highly recommended for Quality Managers and designate Internal Auditors of firms Manufacturing/supplying to the aerospace OEMs and any other interested parties. be awarded to the participant whom 7

09 th ~ 11 th Mar 2016 22 nd ~ 24 th Aug 2016 21 st ~ 23 rd Sep 2016 ISO/TS 16949:2009 STANDARD AWARENESS WITH THE AUTOMOTIVE PROCESS APPROACH INTERNAL AUDIT TRAINING & RULES 4TH EDITION UPDATE (3 DAYS COURSE) To provide participants with an understanding of the ISO/TS 16949:2009 standard requirements and the Rules 4 th Edition with the automotive process approach internal audit techniques to enable organizations that are currently certified to the ISO/TS 16949 Standard to make the necessary adjustment to their Quality Management System (QMS) and to allow organizations that intend to challenge for 3rd Party ISO/TS 16949 Certification to provide information for Top Management review on decision to pursue certification to the ISO/TS 16949:2009 Standard. Top Management and Quality Management Representatives of organization certified, in the process of getting certification or considering 3rd Party Certification to ISO/TS 16949 and any other interested parties. 30 th May ~ 01 st Jun 2016 Single : RM 2,300.00/pax Multiple: RM 2,200.00/pax Group : RM 2,050.00/pax be awarded to the participant whom 8

05 th May 2016 05 th Sep 2016 08 th Jun 2016 26 th Oct 2016 EFFECTIVE ROOT CAUSE ANALYSIS (1 DAY COURSE) The common approach when problems occur is to find the most obvious symptom and attack it as quickly as possible. Unfortunately this response often results in more problems and organizations spending valuable resources addressing recurring issues. Root Cause Analysis (RCA) is a process designed to facilitate the investigation of the fundamental or root causes for undesired outcomes. Root Cause Analysis seeks to identify the origin of a problem. It uses a specific set of steps, with associated tools, to find the primary cause of the problem, so that you can determine what happened, determine why it happened and figure out what to do to reduce the likelihood that it will happen again. This course is designed to provide the understanding on what is Root Cause Analysis. All personnel, from managerial to grass root level who need to be equipped with a thorough understanding on the problem solving process. 20 th Jul 2016 07 th Nov 2016 Single : RM 850.00/pax Multiple: RM 800.00/pax Group : RM 700.00/pax be awarded to the participant whom 9

23 rd May 2016 06 th Sep 2016 24 th Feb 2016 09 th Jun 2016 27 th Oct 2016 08 th Nov 2016 UNDERSTANDING THE FAILURE MODE & EFFECT ANALYSIS (FMEA) (1 DAY COURSE) Failure Mode and Effects Analysis (FMEA) is an approach to delineate all possible failures and their effects, and the objective is to determine the risks in order for the organization to manage these risks. The technique requires a sequential, disciplined approach to assess systems, products or processes in order to establish the modes of failure and the effects of failure on the system, product or process. Single : RM 850.00/pax Multiple: RM 800.00/pax Group : RM 700.00/pax This course is designed to expose participants to the background, concept and approach of FMEA according to the AIAG s FMEA manual. All levels of delegates from top management to operative practitioners who wish to be trained for effective implementation of FMEA throughout the organization for risk management. This training is also suitable for those who wish to acquire basic understanding in applying the FMEA approach in the operation. be awarded to the participant whom 10

18 th ~ 19 th Feb 2016 11 th ~ 12 th May 2016 04 th ~ 5 th Oct 2016 30 th ~ 31 st Mar 2016 24 th ~ 25 th Nov 2016 UNDERSTANDING STATISTICAL PROCESS CONTROL (SPC) (2 DAYS COURSE) Statistical Process Control (SPC) is a scientific, data-driven methodology for quality analysis and improvement. Data are obtained in real-time from product and/or process measurement, and with real-time SPC you can dramatically reduce variability and scrap, scientifically improve productivity, reduce costs, uncover hidden process personalities, instantly react to process changes, as well as make real-time decisions on the shop floor. This course is designed to assist the participants to understand the concept and role of SPC in Quality Management System, effective application of statistical control charts, and process capability studies according to the AIAG s SPC manual. All levels of delegates from top management to operative practitioners who wish to be trained for effective implementation of SPC throughout the organization. This training is also suitable for those who wish to acquire basic understanding in applying the statistical process control in the operation. 18 th ~ 19 th Jul 2016 01 st ~ 02 nd Dec 2016 Single : RM 1500.00/pax Multiple: RM 1400.00/pax Group : RM 1250.00/pax be awarded to participant whom 11

DQS CERTIFICATION (M) SDN. BHD. DQS Rules, Terms and Conditions Rules : 1. DQS public training is open to all interest parties in the market but subjected to acceptance by DQS. DQS reserves the right to reject any registration from all interested parties due to conflict of interest and any other reasons deemed fit by DQS. 2. DQS reserve the right to postpone the Public training course due to unavoidable circumstances (e.g. trainer illness). 3. DQS reserve the right to arrange trainer based on trainer availability. 4. Issuance of Certificates of Attendance of DQS is upon the full payment of amount due and the full participation of the trainings. DQS trainer reserves the right not to issue the Certificate of Attendance to the trainee and decision of the DQS trainer is final. 5. DQS Public Training Schedule is periodically updated and the link below will show the latest trainings. Please refer to the link below for the latest trainings and training dates. http://www.dqs.com.my/doc/dqs_public_training_2016.pdf Terms and Conditions: 1. Registration* of all DQS public training courses needs to be done Three (3) weeks or earlier before the scheduled training date. (Registration* means registration is accepted by DQS and payment is received by DQS). 2. Payment shall be settled according to our payment term of Fourteen (14) calendar days. 3. No refunds are allowed to those participant(s) that had registered and paid but are not able to attend the training. Replacement trainee(s) are allowed for the session that had been registered only and subjected to the official notification by the organization of the registered participant(s). 4. Public Training Discount Program is applicable to all DQS Malaysia customers with the following criteria. Please refer to our Country Business Development Team for details of trainings eligible for this discount program : Category A: One (1) certification standard with DQS 10% discount Category B: Two (2) certification standards with DQS 20% discount Category C: Three (3) and above certification standards with DQS 30% discount 5. All DQS certified customers that register for the training(s) with full payment before 10 th of June 2016 is entitled for an additional 10% discount. 6. For any dispute, DQS decision is final and no appeal will be entertained. 12

2016 Overall Public Training Schedule Training Subject Days Region Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ISO 9001:2015 QMS Standard Awareness, 3 Days 15~17 11~13 Risk Based Thinking & Internal Audit 3 Days 14~16 26~28 23~25 Training. 3 Days 18~20 10~12 14~16 ISO 9001:2015 QMS Internal Audit Training. ISO 14001:2015 EMS Standard Awareness, Risk Based Thinking & Internal Audit Training. ISO 14001:2015 EMS Internal Audit Training. BS OHSAS 18001:2007 Basic Understanding, Documentation and Implementation. Effective QHSE Integrated Management System Internal Audit Training. EN 9100 Standard Awareness With Internal Audit Process Training. ISO/TS 16949:2009 Standard Awareness With The Automotive Process Approach Internal Audit Training & Rules 4th Edition Update. Effective Root Cause Analysis. Understanding the Failure Mode & Effect Analysis (FMEA). Understanding Statistical Process Control (SPC). 1 Day 17 13 1 Day 16 28 25 1 Day 20 12 16 3 Days 2~4 18~20 4~6 3 Days 19~21 26~28 2~4 3 Days 7~9 3~5 8~10 5~7 1 Day 4 20 6 1 Day 21 28 4 1 Day 9 5 10 7 2 Days 5~6 19~20 2 Days 2~3 2 Days 7~8 3 Days 9~11 1~3 3 Days 6~8 5~7 3 Days 23~25 2 Days 23~24 2 Days 8~9 2 Days 5~6 3 Days 9~11 22~24 3 Days 21~23 3 Days 30 May ~ 1 Jun 1 Day 5 5 1 Day 8 26 1 Day 20 7 1 Day 23 6 1 Day 24 9 27 1 Day 8 2 Days 18~19 11~12 4~5 2 Days 30~31 24~25 2 Days 18~19 1~2

2016 Calendar January 2016 February 2016 March 2016 April 2016 53 1 2 5 1 2 3 4 5 6 9 1 2 3 4 5 13 1 2 1 3 4 5 6 7 8 9 6 7 8 9 10 11 12 13 10 6 7 8 9 10 11 12 14 3 4 5 6 7 8 9 2 10 11 12 13 14 15 16 7 14 15 16 17 18 19 20 11 13 14 15 16 17 18 19 15 10 11 12 13 14 15 16 3 17 18 19 20 21 22 23 8 21 22 23 24 25 26 27 12 20 21 22 23 24 25 26 16 17 18 19 20 21 22 23 4 24 25 26 27 28 29 30 9 28 29 13 27 28 29 30 31 17 24 25 26 27 28 29 30 5 31 May 2016 June 2016 July 2016 August 2016 18 1 2 3 4 5 6 7 22 1 2 3 4 26 1 2 31 1 2 3 4 5 6 19 8 9 10 11 12 13 14 23 5 6 7 8 9 10 11 27 3 4 5 6 7 8 9 32 7 8 9 10 11 12 13 20 15 16 17 18 19 20 21 24 12 13 14 15 16 17 18 28 10 11 12 13 14 15 16 33 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 25 19 20 21 22 23 24 25 29 17 18 19 20 21 22 23 34 21 22 23 24 25 26 27 22 29 30 31 26 26 27 28 29 30 30 24 25 26 27 28 29 30 35 28 29 30 31 31 31 September 2016 October 2016 November 2016 December 2016 35 1 2 3 39 1 44 1 2 3 4 5 48 1 2 3 36 4 5 6 7 8 9 10 40 2 3 4 5 6 7 8 45 6 7 8 9 10 11 12 49 4 5 6 7 8 9 10 37 11 12 13 14 15 16 17 41 9 10 11 12 13 14 15 46 13 14 15 16 17 18 19 50 11 12 13 14 15 16 17 38 18 19 20 21 22 23 24 42 16 17 18 19 20 21 22 47 20 21 22 23 24 25 26 51 18 19 20 21 22 23 24 39 25 26 27 28 29 30 43 23 24 25 26 27 28 29 48 27 28 29 30 52 25 26 27 28 29 30 31 44 30 31

DQS CERTIFICATION (M) SDN. BHD. REGISTRATION FORM Course Name : Course Location/Date : Company Details Company Name Address : Contact Person : : Telephone : Fax : Email : Details of participant(s) 1. Name : Position : Email : 2. Name : Position : Email : 3. Name : Position : Email : Yes, I am a vegetarian. I would like to request for all vegetarian meals during the course. Name : a) The fees include a set of delegate s manual, lunch and tea breaks. b) The fees do not include hotel accommodation (reservation can be arranged by us). c) Payment is required with registration and must be received to secure your seat. d) Confirmation will be sent via email. e) Organizer reserves the right to make any amendments without prior notice. f) Should you be unable to attend, no refund will be made but a substitute delegate is welcome. g) For any dispute, DQS decision is final and no appeal will be entertained. Payment Details (All payment made payable to DQS Certification (M) Sdn Bhd ). You may send to our office at: Suite 43-4, Setia Avenue, Jalan Setia Prima S U13/S, Setia Alam Seksyen U13, 40170 Shah Alam,. Cheque/Bank Draft (Delete where appropriate) Bank : Cheque/Bank Draft No.: Total Amount : Should you have any doubt, please contact Mr. SH Lim at 03 3342 3259 / 012-4482216 or email to sh.lim@dqs.com.my