C H A P T E R. Speaking to Persuade. Stephen E. Lucas Stephen E. Lucas. All rights reserved.
|
|
- Kevin Woods
- 6 years ago
- Views:
Transcription
1 C H A P T E R 15 Speaking to Persuade Stephen E. Lucas
2 Slide 2 Persuasion The process of creating, reinforcing, or changing people's beliefs or actions.
3 Slide 3 Ethics and Persuasion Make sure your goals are ethically sound Use ethical methods to communicate your ideas
4 Slide 4 Degrees of Persuasion Strongly Opposed Moderately Opposed Slightly Opposed Neutral Slightly in Favor Moderately in Favor Strongly in Favor Persuasion involves any movement by a listener from left to right
5 Slide 5 Mental Dialogue with the Audience The mental give and take between speaker and listener during a persuasive speech.
6 Slide 6 Target Audience The portion of the whole audience that the speaker most wants to persuade.
7 Slide 7 Types of Persuasive Speeches Speeches on questions of fact Speeches on questions of value Speeches on questions of policy
8 Slide 8 Question of Fact A question about the truth or falsity of an assertion.
9 Slide 9 Persuasive Speech on a Question of Fact Specific Purpose: To persuade my audience that an earthquake of 9.0 or above on the Richter scale will hit California in the next ten years. Main Points: I. California is long overdue for a major earthquake. II. Many geological signs indicate that a major earthquake may happen soon. III. Experts agree that a major earthquake could hit California any day.
10 Slide 10 Question of Value A question about the worth, rightness, morality, and so forth of an idea or action.
11 Slide 11 Persuasive Speech on a Question of Value Specific Purpose: To persuade my audience that capital punishment is morally and legally wrong. Main Points: I. Capital punishment violates the biblical commandment Thou shalt not kill. II. Capital punishment violates the constitutional ban on cruel and unusual punishment.
12 Slide 12 Question of Policy A question about whether a specific course of action should or should not be taken.
13 Slide 13 Persuasive Speech on a Question of Policy Specific Purpose: To persuade my audience that our state should require mandatory recertification of lawyers every ten years. Main Points: I. Many citizens are victimized every year by incompetent lawyers. II. A bill requiring lawyers to stand for recertification every ten years will do much to help solve the problem.
14 Slide 14 Fact, Value, or Policy? To persuade my audience that poaching is threatening the survival of animal species throughout the world. To persuade my audience that strong international action should be taken to solve the problem of poaching.
15 Slide 15 Fact, Value, or Policy? A federal law should be passed requiring that trunk release systems be standard on all new cars sold in the United States. If trunk release systems were standard equipment on all cars sold in the United States, we could save a number of children s lives each year.
16 Slide 16 Types of Speeches on Questions of Policy Speeches to gain passive agreement Speeches to gain immediate action
17 Slide 17 Speech to Gain Passive Agreement The speaker s goal is to convince the audience that a given policy is desirable without encouraging the audience to take action in support of the policy.
18 Slide 18 Specific Purposes for Speeches to Gain Passive Agreement To persuade my audience that there should be stricter safety standard on amusement-park rides. To persuade my audience that school districts should not allow soft-drink companies to stock their products in school vending machines.
19 Slide 19 Speech to Gain Immediate Action The speaker s goal is to convince the audience to take action in support of a given policy.
20 Slide 20 Specific Purposes for Speeches to Gain Immediate Action To persuade my audience to donate time to become literacy tutors. To persuade my audience to vote in the next presidential election.
21 Slide 21 Need Plan Basic Issues of Policy Speeches Practicality
22 Slide 22 Need Is there a serious problem or need that requires a change from current policy?
23 Slide 23 Plan If there is a problem with current policy, does the speaker have a plan to solve the problem?
24 Slide 24 Practicality Will the speaker s plan solve the problem? Will the speaker s plan create new and more serious problems?
25 Slide 25 Organizing Speeches on Questions of Policy Problem-solution order Problem-cause-solution order Comparative advantages order Monroe s motivated sequence
26 Slide 26 Problem-Solution Order Main point I: Main point II: Documents the existence of a problem. Presents a solution to the problem.
27 Slide 27 Problem-Solution Order Specific Purpose: To persuade my audience that the use of antibacterial chemicals in household products is creating health and environmental problems. Main Points: I. The use of antibacterial chemicals in household products is a serious problem. II. Solving these problems requires a combination of government and consumer action.
28 Slide 28 Problem-Cause-Solution Order Main point I: Main point II: Main point III: Documents the existence of a problem. Analyzes the causes of the problem. Presents a solution to the problem.
29 Slide 29 Problem-Cause-Solution Order Specific Purpose: To persuade my audience that the age for full motor-vehicle driving privileges should be raised to 18. Main Points: I. The number of accidents and death involving teenage drivers is a serious national problem. II. There are four main causes of the problem. III. We can help solve these problems by raising the age for full driving privileges.
30 Slide 30 Comparative Advantages Order Each main point explains why a speaker's solution to a problem is preferable to other potential solutions.
31 Slide 31 Comparative Advantages Order Specific Purpose: To persuade my audience that the U.S. space program should put greater priority on unstaffed scientific missions. Main Points: I. Unstaffed scientific missions are less costly than staffed space flights. II. Unstaffed scientific missions provide more practical benefits than staffed space flights.
32 Slide 32 Monroe s Motivated Sequence A five-step sequence designed especially for organizing persuasive speeches that seek immediate action.
33 Slide 33 Monroe s Motivated Sequence Attention: Need: Satisfaction: Gain the attention of the audience Show the need for change Provide a solution to the need
34 Slide 34 Monroe s Motivated Sequence Visualization: Intensify desire for the solution by visualizing its benefits Action: Urge the audience to take action in support of the solution
35 Slide 35
CHAPTER 14: PERSUASIVE SPEAKING
CHAPTER 14: PERSUASIVE SPEAKING Audience Attitude toward Your Persuasive Topic Attitude: A general or enduring positive or negative feeling about some person, object, or issue. Eg: I think physical fitness
More informationT e h P e P rsua u siv i e Speech
The Persuasive Speech What Is Persuasive Speech? Persuasion The process of influencing attitudes, beliefs, values, and behavior Persuasive speaking Speech that is intended to influence the beliefs, attitudes,
More informationServices Marketing Decision Case #8 Rickʼs Pizza Corporation
Services Marketing Decision Case #8 Rickʼs Pizza Corporation Course Instructor: " " Will Mlacak Course Code: " " MKTG211 Sections Number: " " 5 A Date: "" " " April 21, 2011 Name: Qaahir Stewart 810.173.906
More informationPerformance-Based Regulation: Enterprise Responsibility for Reducing Death, Injury, and Disease Caused by Consumer Products
Performance-Based Regulation: Enterprise Responsibility for Reducing Death, Injury, and Disease Caused by Consumer Products Stephen D. Sugarman University of California, Berkeley US Annual Death Data conservative
More informationPersuasive Topic 1. Persuasive Topic 2
Persuasive Topic 1 When the Credit Card Accountability, Responsibility, and Disclosure Act was put into practice in 2010, it limited the ability of anyone under age 21 to qualify for a credit card. Write
More informationMethods of Persuasion
Chapter 17 The Art of Public Speaking, Stephen Lucas Introduction to Speech McHenry County College Ron Compton CONGRATULATIONS! You Have a New Car... Wheels of Power Your Persuasive Super Hero Vehicle
More informationJOB DESCRIPTION DUTIES AND RESPONSIBILITIES: I. May be assigned to the Patrol Division and required to perform the following essential job functions:
JOB DESCRIPTION Department: Position: Wage status: Supervised by: Supervision Over: Position Objective: Public Safety Police Officer Hourly, full time Police Chief Supervision of Reserve Police Officers
More informationReading Essentials and Study Guide
Lesson 4 Differing Views About Federalism ESSENTIAL QUESTION How does federalism promote democracy and civic participation? Reading HELPDESK Academic Vocabulary policy a plan that includes general goals
More informationIJEMR January Vol 8 Issue 01 - Online - ISSN Print - ISSN
Abstract Strategies and Techniques of Persuasive Communication: An Effective Tool for Managerial Success *Ms.Madhulika Panda *Assistant Professor, Orissa University of Agriculture and Technology, Bhuvaneshwar
More informationMarketing/Advertising. Marketing Impacts Society
Marketing/Advertising Marketing Impacts Society The Impact of Marketing Marketing Affects Businesses Through use of market research and marketing information systems, businesses are able to determine customer
More informationDifficult Conversations. Robin Paggi, Training & Development Specialist MA, SPHR-CA, CPLP, CPC, SHRM-SCP
Difficult Conversations Robin Paggi, Training & Development Specialist MA, SPHR-CA, CPLP, CPC, SHRM-SCP Difficult Conversations Because of their position, supervisors are required to have difficult conversations
More informationA. OVERVIEW OF THE COMPETENCIES BY CLUSTER
A. OVERVIEW OF THE COMPETENCIES BY CLUSTER Marketing Representative Competency Model I. Communication and Influence II. Task Management III. Self Management 1. Interpersonal Awareness: The ability to notice,
More informationCampaign Skills Trainer s Guide. Module 6 Message Development Creating Powerful and Persuasive Messages
Campaign Skills Trainer s Guide Module 6 Message Development Creating Powerful and Persuasive Messages CAMPAIGN SKILLS TRAINER S GUIDE MODULE 6: MESSAGE DEVELOPMENT Creating Powerful and Persuasive Messages
More informationFundamentals of Project Management Bill Coda
Fundamentals of Project Management Bill Coda The P in PM is as much about People Management as it is about Project Management. Agenda Introduction and Overview Objectives Project Management Frameworks
More informationOutlining the Chapter
Outlining the Look over the chapter for an overview of the material. Pay attention to the main topics in the book. As you look over each section of the book, fill in the missing words in the outline below.
More informationReview of Jason Brennan s The Ethics of Voting
Review of Jason Brennan s The Ethics of Voting Ezequiel Spector Universidad Torcuato Di Tella 1. Introduction Jason Brennan s The Ethics of Voting 1 is definitively a significant contribution to one of
More informationتقویت صدای ایرانیان PLANNING FOR AN ADVOCACY CAMPAIGN
نبض ایران تقویت صدای ایرانیان www.nabz-iran.com PLANNING FOR AN ADVOCACY CAMPAIGN 2 Planning for an Advocacy Campaign There are many ways that a group of people can work together to address common concerns.
More informationArrangements for: Safe Road User Award. SCQF level 4. Award Code: G9AX 44. Version: 5 (June 2017)
Arrangements for: Safe Road User Award at SCQF level 4 Award Code: G9AX 44 Version: 5 (June 2017) History of changes It is anticipated that changes will take place during the life of the qualification,
More informationCLASS TITLE: COORDINATOR OF HUMAN RELATIONS
CHARACTERISTICS OF THE CLASS Code: 8535 Family: Health and Human Services Service: Public Safety Group: Fire Service Series: Fire Administration and Instruction Under direction, develops and implements
More informationEffective and Legal Ways to Avoid Political Unrest in the Workplace
Effective and Legal Ways to Avoid Political Unrest in the Workplace October 2018 Jaime Lizotte HR Solutions Manager Shanna Wall Compliance Attorney Before we get started Welcome Use the chat box on the
More informationCITY OF BOULDER POSITION DESCRIPTION DATE: 11/2010. DEPARTMENT/DIVISION: Boulder Public Library
POSITION TITLE: Director, Library Services CITY OF BOULDER POSITION DESCRIPTION DATE: 11/2010 EMPLOYEE GROUP: MGMT/Exempt DEPARTMENT/DIVISION: Boulder Public Library OVERALL JOB OBJECTIVE: Under the general
More informationCALLEGUAS MUNICIPAL WATER DISTRICT JOB DESCRIPTION
CALLEGUAS MUNICIPAL WATER DISTRICT JOB DESCRIPTION Job Title: MANAGER OF ENGINEERING Division: Engineering Reports to: General Manager FLSA Status: Exempt Position Type: Full Time Revision Date: October
More informationAudience: Six to eight New employees of YouthCARE, young staff members new to full time youth work.
YouthCARE Youth Workers and Audience: Six to eight New employees of YouthCARE, young staff members new to full time youth work. Goal: To prepare new youth workers to critically think about and demonstrate
More informationMinimum Wage Survey Responses Feb. 25, 2014
Minimum Wage Survey Responses Feb. 25, 2014 I don t believe that the minimum wage should be increased at this time. I feel that the Chamber should support the effort to increase the minimum wage. We employ
More informationCOMPLAINT NUMBER 18/074. DATE OF MEETING 24 April 2018 SUMMARY
COMPLAINT NUMBER 18/074 COMPLAINANT ADVERTISER ADVERTISEMENT R. Klyen Gun City Ltd Gun City, Newspaper DATE OF MEETING 24 April 2018 OUTCOME Not Upheld SUMMARY The Gun City newspaper advertisement was
More informationResults. Actions. Beliefs. Experiences
The Results Pyramid: Experiences + Beliefs + Actions + Results = Culture Results Actions Beliefs Experiences Leaders create experiences every day. Experiences foster beliefs. Beliefs, in turn, drive the
More informationCREATING MORE COLLABORATIVE COUNCILS
CREATING MORE COLLABORATIVE COUNCILS Who is your most important constituent? Put these TOOLS in your Toolbox: Vision and Strategic Thinking Act as a Body Group Decision Making Techniques Be an Effective
More informationPOSITION. Community Programs Manager SALARY GRADE CLASSIFICATION. Full-time, exempt, salaried DATE. October 8, 2018
POSITION SALARY GRADE CLASSIFICATION Community Programs Manager 207 Full-time, exempt, salaried DATE October 8, 2018 ABOUT THE DISTRICT Chino Basin Water Conservation District (District) and its associated
More informationPUBLIC SPEAKING STUDY NOTES CHAPTER ONE
PUBLIC SPEAKING STUDY NOTES CHAPTER ONE TOPIC 1: FOUNDATIONS OF PERSUASION CHAPTER ONE CONTENTS 0 Introduction 0 Objectives 0 Main Content 0 What is Persuasion in Public Speaking? 1 Relationship Based
More informationOAKLAND POLICE DEPARTMENT
OAKLAND POLICE DEPARTMENT STRATEGIC PLAN FRAMEWORK New OPD Motto: We will be there when you need us February 2010 2/17/2010 Office of the Chief of Police DRAFT February 18, 2010 1 1 Oakland Police Department
More informationThe survey highlights Popular Perceptions on how National Entities Respond to Environmental issues in Pakistan
POLLING ON ENVIRONMENT PERCEPTIONS AND VIEWS OF PAKISTANI PUBLIC The survey highlights Popular Perceptions on how National Entities Respond to Environmental issues in Pakistan Survey Methodology: The survey
More informationCHOSUN UNIVERSITY-SEOK-GANG,PARK CHAPTER 1 SECTION 1: WHAT IS STATISTICS?
CHAPTER 1 SECTION 1: WHAT IS STATISTICS? MULTIPLE CHOICE 1. You take a random sample of 100 students at your university and find that their average GPA is 3.1. If you use this information to help you estimate
More informationMeasuring Performance Systems and Structures to drive improvement
Measuring Performance Systems and Structures to drive improvement 2 Workshop Objectives Understand the principles of performance management Learn how to develop performance measures Understand the tools
More informationA PLEASE CONSIDER YOUR FEELINGS ABOUT "GLOBAL WARMING."
American Opinions of Global Warming 1. Have you ever heard of global warming? (Skip to question 37 on page 10) A PLEASE CONSIDER YOUR FEELINGS ABOUT "GLOBAL WARMING." 2. Do you have any negative feelings
More informationBuilding A Culture Of Safety
We re On The Road With You November 2015 Building A Culture Of Safety Developing a culture of safety is critical to the success of your organization. It does not happen overnight and takes sustained commitment
More informationUnderstanding Customer Experience Management. Five Essential Elements of a Comprehensive Approach
Understanding Customer Experience Management Five Essential Elements of a Comprehensive Approach Overview In this era of the referral economy, the customer experience has more influence than ever on the
More informationTeaching the Ethical Foundations of Economics
Teaching the Ethical Foundations of Economics Lesson 7: Should We Allow a Market For Transplant Organs? The students analyze four policies for dealing with the shortage of kidneys to transplant and debate
More informationMONROE COUNTY SCHOOLS POSITION DESCRIPTION Title: Employee Benefits & Risk Manager
GENERAL DESCRIPTION The essential function of the position within the organization is to provide technical management of the risk management and employee benefits programs for Monroe County Schools. The
More informationAdvertising and Society. Intro to Mass Media Advertising Notes Mr. Burklund
Advertising and Society Intro to Mass Media Advertising Notes Mr. Burklund Advertising s Societal Role Does advertising create a materialistic culture or does it simply reflect it? Critics believe that
More information21st Century Skills for Workplace Success
Employability Assessment Blueprint Test Code: 1437 / Version: 01 Copyright 2016. All Rights Reserved. General Assessment Information General Assessment Information Written Assessment Information Blueprint
More informationProfile - Professional Sales
Profile - Professional Sales Report Name Julie Sample Email/ID toni.employtest@gmail.com Date 3/3/2016 Test Version 1.0 eticket number Issued to Time 11:28:00 Time Taken 00:47:00 6355987158270311746 Proctored
More informationIs the Public Willing to Pay to Help Fix Climate Change?
Is the Public Willing to Pay to Help Fix Climate Change? Conducted by The Associated Press-NORC Center for Public Affairs Research With funding from The Energy Policy Institute at the University of Chicago
More informationLecture 17 - Externalities, the Coase Theorem and Market Remedies
Lecture 17 - Externalities, the Coase Theorem and Market Remedies 14.03 Spring 2003 1 Externalities: The Coase Theorem and Market Remedies 1.1 Introduction You have seen externalities in 14.01. An externality
More informationEthics and Professionalism. Chapter 3
Ethics and Professionalism Chapter 3 Ethics Defined: Ethics refers to the standard of conduct which indicates how one should behave based upon moral duties and virtues rising from principles of right and
More informationJOB DESCRIPTION. Communications Officer
JOB DESCRIPTION JOB TITLE DEPARTMENT / SERVICE Communications Officer Strategy & Business Support PURPOSE OF THE JOB The Strategy & Business Support Team provides a range of services to the Link group
More informationJOB DESCRIPTION MAINTENANCE)
JOB DESCRIPTION JOB TITLE: DEPARTMENT / SERVICE: ELECTRICIAN IN HOUSE MAINTENANCE TEAM (PLANNED MAINTENANCE) PURPOSE OF THE JOB: To provide a high quality and efficient service, carrying out all aspects
More informationWelcome to Today s Webinar!
Welcome to Today s Webinar! The Seven Deadly Sins of Proposal Writing with Dr. Tom Sant AUDIO INFORMATION: You may listen to today s webinar through your computer speakers; or: Call-in (US/Canada): 1-877-668-4490
More informationCenter for Effective Organizations
Center for Effective Organizations ARE EXECUTIVES PAID TOO MUCH? CEO PUBLICATION G 09-10 (564) E. LAWLER III Center for Effective Organizations Marshall School of Business University of Southern California
More informationThe Manager Foundation Job Competency Guide
What are Job Competencies? They are skills, attributes and behaviors that are required in order to be able to effectively do the job. Therefore they vary according to the job. WHY are Job Competencies
More informationBOSA COMPETENCY MATRIX Minnesota Administrative Licensure. K - 12 Principal
BOSA COMPETENCY MATRIX Minnesota Administrative Licensure K - 12 Principal WINONA STATE UNIVERSITY COLLEGE OF EDUCATION DEPARTMENT OF EDUCATIONAL LEADERSHIP Name: Place of Employment Mailing Address: Date
More information1. The Boundaries of Marketing Definition of Marketing Examples of Failure to understand True Marketing
Key Points CHAPTER TWO DEVELOPING A TARGET AUDIENCE CENTERED MINDSET 1. The purpose of the chapter is to develop the concept of a target audience centered mindset. In the past, managers have put the needs
More informationConnecticut Youth Services Association Recommended Best Practices & Code of Ethics For Youth Service Bureau Professionals and Volunteers
CONNECTICUT YOUTH SERVICES ASSOCIATION Connecticut Youth Services Association Recommended Best Practices & Code of Ethics For Youth Service Bureau Professionals and Volunteers Adopted: May 12, 2005 Table
More informationTARGET MARKET AND MARKET SEGMENTATION
TARGET MARKET AND MARKET SEGMENTATION ESSENTIAL QUESTIONS What group of people will most likely attend the Velcro Pygmies concert? How does an entertainment entity identify and communicate with its target
More information11/26/2009. Parliament: The legislative (law-making) part of the government, made up of: Monarch Senate House of Commons
The Parliament of Canada Federal (Ottawa) When Canada became a nation, the British North America (BNA) Act guaranteed that Canada would be under a parliamentary democracy. The ruling party in the House
More informationCTLCV Candidate Survey
CTLCV Candidate Survey Please complete this survey by July 30, 2016. First Name: * Gino Last Name: * Bottino Running For: * House Senate District Number: * 27 Party: * Democrat Republican Working Families
More informationDEPUTY SHERIFF RECRUIT
DEPUTY SHERIFF RECRUIT Grade: P05 Non-Exempt Starting Salary - $41,725 DESCRIPTION This is an ENTRY-LEVEL position with the new hire undergoing formalized training in law enforcement methods and procedures
More informationAssistant Chief Deputy Secretary of State, Lizette Mata
Assistant Chief Deputy Secretary of State, Lizette Mata Public-private effort led by the California Secretary of State s office in partnership with the California Lieutenant Governor s office, and three
More informationWashington Standards-Based Superintendent Framework
Washington Standards-Based Superintendent Framework Standard 1 Visionary Leadership: The superintendent is an educational leader who improves and achievement for each student by leading the development,
More informationHuman Capital TRAINING COURSES. Leading people. Leading organizations
Human Capital TRAINING COURSES CONTENTS Changing Behaviour People Skills 101 1 day 4 POPI Act (Protection of Personal Information Act) half day 5 The Power of Persuasion (Negotiation Skills) 1 day 6 E-Learning
More informationTABLE OF CONTENTS. Case Study 1. Question 1. Question 2. Question 3. Case Study 2. Question 1. Question 2. Question 3
TABLE OF CONTENTS Title Page Case Study 1 Question 1 Question 2 Question 3 1 2 3 Case Study 2 Question 1 Question 2 Question 3 Soft Copy (including reference articles) 4 5 7 8 Case Study 1 Question 1 How
More informationClick here to advance to the next slide.
Click here to advance to the next slide. Chapter 7 Business Management Section 7.1 Management Functions Read to Learn Describe the overall purpose of management. Discuss the four functions of management.
More informationGovernment Extra Study Practice
Government Extra Study Practice Name: Period: What is Government? Government 1. I can explain the purpose of government 2. I can identify each of the following for dictatorship, monarchy, constitutional
More informationGovernance Handbook. Board of Trustees
Governance Handbook The Board of Education is entrusted by the community to uphold the Constitutions of California and the United States, to protect the public interest in schools, and to ensure that a
More informationCapstone Design. Engineering Ethics II (2 of 17)
Capstone Design Engineering Ethics II Engineering Ethics II (1 of 17) Guidelines for Engineers Dissenting on Ethical Grounds (www.onlineethics.org) Introduction Guidelines (IEEE Ethics Committee 11/11/96)
More informationDo you Twust Me? -- Measuring the Impact of Social Media on Trust and Credibility IPRRC March 7, 2014
Do you Twust Me? -- Measuring the Impact of Social Media on Trust and Credibility IPRRC March 7, 2014 Katie Delahaye Paine CEO Paine Publishing www.painepublishing.com @queenofmetrics measurementqueen@gmail.com
More informationJOB DESCRIPTION. 3. Collect and process payments and assist in the arrears recovery processes.
JOB DESCRIPTION JOB TITLE: Commercial Services Administrator Help to Buy - Grade 2 DEPARTMENT / SERVICE: Commercial Services PURPOSE OF THE JOB The postholder will provide a courteous and efficient service
More information*The successful candidate will be hired at the minimum salary.
Current Job Opportunity Date: 7/13/2018 Closing Date: Open until filled Position Number: 22011441 Position Title: Court Interpreter Certified, Spanish/English Job Location: Florida 19 th Judicial Court
More informationMake Change Happen. The Business of Relationships
Make Change Happen and The Business of Relationships Dr. Jerry Jellison jellison@usc.edu www.jerryjellison.com All rights reserved 2012 The Process of Change Performance/Productivity Positive Neutral Negative
More informationThe Power of Project Leadership. Copyright 2005 by Point Inc. All rights reserved.
The Power of Copyright 2005 by Point Inc. All rights reserved. Agenda Definitions of Leading and Managing Leadership in Action within projects Essential Behaviors of Project Leaders Conclusion 2 Managing
More informationTransparency of Charge Components
EC091213 Transparency of charges Submission to the Electricity Commission from David Close Transparency of Charge Components 1.0 Introduction 1.1 I am pleased that the Commission has published a consultation
More informationPROVIDE LEADERSHIP ACROSS THE ORGANISATION CANDIDATE RESOURCE & ASSESSMENT BSBMGT605B
PROVIDE LEADERSHIP ACROSS THE ORGANISATION CANDIDATE RESOURCE & ASSESSMENT BSBMGT605B Precision Group (Australia) Pty Ltd 9 Koppen Tce, Cairns, QLD, 4870 Email: info@precisiongroup.com.au Website: www.precisiongroup.com.au
More informationTransportation safety solutions
Transportation safety solutions 2nd Quarter 2011 inside this issue Driver Pre-Employment Screening Program Making the best of a bad situation... Driver Pre-Employment Screening Program What you don t know
More informationOctober 28 November 1, 2017 IOWA ELECTION ISSUES SURVEY A-WT N=500 MARGIN OF SAMPLING ERROR ±4.4% (95% CONFIDENCE INTERVAL)
October 28 November 1, 2017 IOWA ELECTION ISSUES SURVEY 220-4909A-WT N=500 MARGIN OF SAMPLING ERROR ±4.4% (95% CONFIDENCE INTERVAL) Hello, my name is and I m calling from, a public opinion research firm.
More informationSAN RAMON VALLEY FIRE PROTECTION DISTRICT EXPECTATIONS OF CAPTAINS
SAN RAMON VALLEY FIRE PROTECTION DISTRICT EXPECTATIONS OF CAPTAINS JULY 2004 Captain Expectations The following information describes expectations of a Captain working in the San Ramon Valley Fire Protection
More informationMidpeninsula Regional Open Space District
Midpeninsula Regional Open Space District LAND AND FACILITIES SERVICES MANAGER DEFINITION Under administrative direction, plans, organizes, manages, and oversees all functions and activities of the Land
More informationBusiness Ethics, Moral and Environmental Issues
Business Ethics, Moral and Environmental Issues At the end of this lesson, students will be able to: Identify how ethics can affect a business Identify and clarify the role of a stakeholder and their importance
More informationBECOMING A BOARD MEMBER
BECOMING A BOARD MEMBER Or, How you can play an essential role in revitalizing our region by being a Leader of TRU... A guide for prospective Board Members of TRANSPORTATION RIDERS UNITED, Detroit s Transit
More informationHigh-Performance Ethics Book Discussion Questions
High-Performance Ethics Book Discussion Questions Ethics and High Performance: The Remarkable Connection 1. How would you define ethics? Is it a code of acceptable conduct? Or is it more than doing things
More informationEngaging Customer-Facing Bank Employees to Create a Service Culture
Engaging -Facing Bank Employees to Create a Service Culture By Rich Brose, Director, Research Consulting, Financial Services Research Group, Maritz Research Introduction Bank executives are striving to
More informationChapter 3 Structuring Decisions
Making Hard Decisions Chapter 3 Structuring Decisions Slide 1 of 49 Introduction Suppose elements of Decision Problem (DP) are available, i.e.: Objectives that apply to the decision context Immediate decision
More informationProfessional Workplace Dilemma. Mary Cordova. Gen/480. October 21, Dr. Allison Cressy Wilson
Professional Workplace Dilemma Mary Cordova Gen/480 October 21, 2013 Dr. Allison Cressy Wilson Professional Workplace Dilemma There are many ethical dilemmas affecting the professional workplace that can
More informationCTLCV Candidate Survey
CTLCV Candidate Survey Please complete this survey by July 30, 2016. First Name: * Bill Last Name: * Simanski Running For: * House Senate District Number: * 62 Party: * Democrat Republican Working Families
More informationFairtrade Labelling Organizations International Label Perceptions Survey Findings Report ITALY
Scaricato da Fairtrade Labelling Organizations International Label Perceptions Survey Findings Report ITALY 2009 www.largoconsumo.info 2 Summary and Implications Summary and Implications Room to build
More informationWorkshop #4: Workplace Job Skills (hard skills or job specific skills)
World Institute on Disability, WID E3, Employment Empowerment Workshop #4: Workplace Job Skills (hard skills or job specific skills) You need to discover, define and learn how to effectively communicate
More informationHow to Be a Great Call Center Representative
How to Be a Great Call Center Representative Robert W. Lucas How to Be a Great Call Center Representative Contents About This Course How to Take This Course Pre-Test Introduction xi xiii xv xxi 1 The
More informationBBB2154 Business Ethics Prepared by Dr Khairul Anuar. L3 Marketing and Advertising
BBB2154 Business Ethics Prepared by Dr Khairul Anuar L3 Marketing and Advertising 1 Competition Competition tends to produce efficiency in the market and benefits the general consumer by resulting in a
More informationEncouraging People to do Resilience
Encouraging People to do Resilience Akinori KOMATSUBARA Department of Industrial & Management Systems Engineering School of Creative Science and Engineering, Waseda University Okubo 3-4-1, Shinjuku, Tokyo
More informationUnderstanding Customer Experience Management
Understanding Customer Experience Management Five Essential Elements of a Comprehensive Approach Pg. 1 Overview In this era of the referral economy, the customer experience has more influence than ever
More informationCustomer Service Excellence Training from ProEdge Skills, Inc.
Importance of Service & Customer-Focused Attitude Sociologists claim that customer service is emotional labor. Being On all day is hard. Customers get upset, yet the customer service professional cannot.
More informationEnvironmental Education-- Promoting Sustainability. Laura Downey Dialog on Sustainability, Manhattan, KS
Environmental Education-- Promoting Sustainability Laura Downey (ldowney@kacee.org) Dialog on Sustainability, Manhattan, KS What Do You Know About the Environment? Please take a moment to take this short
More informationPersuasive Speech Topic Outline Volunteering
Topic Outline Volunteering Free PDF ebook Download: Topic Outline Volunteering Download or Read Online ebook persuasive speech topic outline volunteering in PDF Format From The Best User Guide Database
More informationLi e savings. Cash back: a basic how to guide to developing the business case for a health and safety initiative
Li e savings Cash back: a basic how to guide to developing the business case for a health and safety initiative Li e savings Building the business case We know that good health and safety management isn
More informationWe the People: The Citizen & The Constitution
UNIT 1 What Were the Founders Basic Ideas About Government? 1. John Locke was an English philosopher who thought about why it was necessary to have a government. What did Locke think would happen without
More informationMentoring Programmes
Mentoring Programmes 1. What is Mentoring? Mentoring is a development activity, which is firmly rooted in self management enabling the mentee to: Foster self reliance, self confidence and a belief in their
More informationFinancial There are no financial delegations for this role Staff There are no staffing delegations for this role. Not applicable for this role
POSITION DESCRIPTION Team Position Title Reports to Project Office Project / Change Manager Manager, Project Office Role Summary Purpose of the Position Your position works principally within the department
More informationCampaign Skills Handbook. Module 6 Message Development Creating Powerful and Persuasive Messages
Campaign Skills Handbook Module 6 Message Development Creating Powerful and Persuasive Messages Introduction As a candidate or political party competing in an election one of your challenges will be communicating
More informationCHAPTER. Being a Responsible Citizen
CHAPTER 31 Being a Responsible Citizen Chapter Objectives After studying this chapter, you will be able to recognize the importance of voting in elections. explain how laws are made. name the two categories
More informationAssessment of: Mr. Sample. 13/545 St Kilda Rd, Melbourne, Vic 3004 Tel: Fax:
Assessment of: Mr. Sample 13/545 St Kilda Rd, Melbourne, Vic 3004 Tel: 03 95105158 Fax: 03 95298850 www.caliper.com.au Page 1 SCHOOL OF INSPIRED LEADERSHIP Assessment of: Mr. Sample This report has been
More informationA Shift in Perspective: From Measures to Customers
A Shift in Perspective: From Measures to Customers Moderator: Allen Lee, Cadmus Speakers: Greg Ward, Consumers Power RoseMary Romano, AnotherOption Baltimore, Maryland March 31, 2014 Energy Efficiency
More information