Hope is Not A Strategy
|
|
- Kory Todd Howard
- 6 years ago
- Views:
Transcription
1 Hope is Not A Strategy Avoiding 5 Common Network Management Mistakes Matt Gowarty Product Marketing
2 In the News. February 18, 2010 TechCrunch crippled for 4 hours Cause: a unscheduled router change December 17, 2009 Blackberry loses ability to send Cause: a routine router maintenance caused unplanned result August 3, Paypal goes down payment services are lost for over 6 hours! Cause: a "back-end router" complicated by a change that took place August 9, Cisco s web site goes down Cause: A human error September 1, Gmail goes down worldwide Cause: A change by an admin intended to improve traffic flow
3 A Few of The Responses I hope it will be much longer than four years before we face a problem like this again. Matt Mullenweg, WordPress Founder on blog outage impacting TechCrunch Something went wrong.these things happen. Crystal Davis, Sprint on the Blackberry outage Is Hope a strategy? Can IT get away with these things happen?
4 Mistake 1 Manually Dealing with Network Manually Dealing with Network Change
5 Facts on the Network Infrastructure 60-70% of all network issues are tied to network change Over 70% of day is spent on unplanned work Up to 80% of all IT resources are consumed just to maintain the status quo Over 90% of organizations use significant manual processes for network infrastructure
6 The IT Capability Gap Importance of network/ risk of downtime Gro owth IT capability gap 0% IT resource/staff
7 The Growing Pain of Manual Processes The misnomer of A quick & easy manual change Easy change is 3-5 minutes per device Access device, log in, check current setting, change, save, verify, hope nothing breaks Doing the math 4 minutes per device X 2.3 changes per week X 275 devices = 2,530 minutes (over 42 hours) Doesn t include human error risk
8 Mistake 2 Don t Understand the Difference between Change Management and Managing Change
9 Change Management Process Request a change Make change/close ticket Review change Schedule ticket Receive approval
10 Change Management Process Successful? Request a change Review change Within policy? Approval Impact neighbors? Schedule ticket Good change? Change/ close ticket
11 Mistake 3 Believing Managing Performance and Managing Change Should Be Separate
12 Performance and Change Are Separate Performance Team Change Team Track up/down status Manage network devices Monitor response time Implement changes and configurations Measure usage and utilization Maintain consistency and standards Verify service level agreements Manage ticket system
13 Only Meet When Problems Occur Only get together when troubleshooting starts Who caused the problem What happened When did d the cause startt Where is the impact Why is it going on
14 Mistake 4 Inconsistent/Non-Standard Networks
15 Key Driver for Compliance Internal Internal best practices gold standard Designed by IT/networking staff Typically defined on paper and taught Generally accepted by IT ISO, ITIL and custom standards d External mandates - governance Required by government or sector Generally disliked by IT Extensive audit and reporting needs PCI, HIPAA, SOX and many more
16 Common Issue Today for Compliance Define Standards on Paper Wait Until A ditor Report Is Wait Until Auditor Report Is Needed
17 Five Critical Steps for Compliance Define Standards & Policies Implementation to Device Set Proactive Monitoring & Alerting Violation Remediation & Verification Reporting Up-to-the Minute & Scheduled
18 Mistake 5 Device Centric Views
19 Change on Network Neighbors Typically, changes are focused on individual devices Reviews should consider impact on neighboring devices or along the path Challenges occur with unintended consequences on device neighbors Limited view on impact of change increases risk along Limited view on impact of change increases risk along multiple devices
20 How to Avoid the 5 Common Mistakes
21 Understanding the Impact of Change Cause & Effect Help user identify hard to find issues See if a change had a positive or negative impact on health Verify if change impacts policy compliance View impact on device neighbors
22 Enforce Compliance and Standardization Build Consistency Over 140 pre-packaged rules Wizard encoding of complex rule logic Proactive alerts for policy violations Built-in remediation Live and historical Live and historical status, trends and reports
23 Improve Staff Efficiency and Productivity Empower Staff Automate data collection & analysis Reduce manual time and effort Become proactive Remediation options Multi-user roles Vi b d Views based on individual needs
24 Meeting New Technology Requirements Build Foundation Understand impact of virtualization, cloud computing, data center consolidation Visibility ibilit into dynamic world Build consistency/ standardization Scalability/ distributed ib t d networks
25 Don t Fall Into the Same Traps as Others Manage Change Take control of #1 cause of network outages Understand impact of change Use automation to achieve goals Control access Automate policy management
26 Hope is Not A Strategy Avoiding 5 Common Network Management Mistakes Matt Gowarty Product Marketing
CA Network Automation
PRODUCT SHEET: CA Network Automation agility made possible CA Network Automation Help reduce risk and improve IT efficiency by automating network configuration and change management. Overview Traditionally,
More informationAchieve Continuous Compliance via Business Service Management (BSM)
Achieve Continuous Compliance via Business Service (BSM) Brian Holmes, CISA Solutions Consultant BMC Software Agenda Introduction Compliance: The Business Driver Challenges of IT Compliance Business Service
More informationSimple, Scalable, Real-time Protection
Data Sheet Simple, Scalable, Real-time Protection Practical Content Security With Egnyte Protect, companies can quickly find and safeguard the content that matters most. It is simple to use, requires almost
More informationConfigurable Policy Enforcement. Automated Remedy Actions. Granular Reporting - Scheduled and On-Demand
LayerX Technologies, is a leading provider of advanced data analytics software for the IT industry. Our solutions are used across multiple IT domains to provide rich insight into application performance
More informationSESSION 408 Tuesday, November 3, 10:00am - 11:00am Track: Service Support and Operations
SESSION 408 Tuesday, November 3, 10:00am - 11:00am Track: Service Support and Operations Preventative Problem Management: What ITIL Didn't Teach You Gabriel Soreanu Solutions Architect, Cisco Systems gsoreanu@cisco.com
More informationIntegrated IT Management Solutions. Overview
Integrated IT Management Solutions Overview freedommanage IT, The Numara FootPrints family of IT Management products and solutions streamline, automate and improve IT operations. They have been designed
More informationhttps://www.e-janco.com
E-mail: support@e-janco.com https://www.e-janco.com Summary Table of Contents IT INFRASTRUCTURE, STRATEGY, AND CHARTER SUMMARY...1 Benefits of IT Infrastructure Management...1 Base Assumptions and Objectives...2
More informationSuccessful MSP Product Design
Successful MSP Product Design David Wilkeson, CEO dave@mspadvisor.com 330-286-9070 www.mspadvisor.com www.linkedin.com/in/davewilkeson/ About David Wilkeson CEO of MSP Advisor One-on-one consulting and
More informationUTILITIES PROVIDERS ACCESSING THE NEXT GENERATION 1 OF FIELD SERVICE TECHNOLOGIES
UTILITIES PROVIDERS ACCESSING THE NEXT GENERATION 1 OF FIELD SERVICE TECHNOLOGIES IMPROVING FIELD SERVICE EFFICIENCY WITH CLOUD-BASED SERVICE MANAGEMENT SYSTEMS. ... automatic notifications about the status
More informationS T O R A G E M A N A G E M E N T. Veritas CommandCentral and ITIL. Key Concepts and Guidelines in Considering a Storage Management Solution
WHITE PAPER: P customize S T O R A G E M A N A G E M E N T Confidence in a connected world. Veritas CommandCentral and ITIL Key Concepts and Guidelines in Considering a Storage Management Solution January
More informationDramatically Improve Service Availability Prioritize issues and prevent problems with consolidated event monitoring and service automation.
Dramatically Improve Service Availability Prioritize issues and prevent problems with consolidated event monitoring and service automation Start Imagine a highly available business services environment.
More informationA Guide to Building a Healthy Dental Practice. technology mistakes that can damage or destroy 7 your dental practice - and how to avoid them
A Guide to Building a Healthy Dental Practice technology mistakes that can damage or destroy 7 your dental practice - and how to avoid them Today s dental practices face a myriad of information technology
More informationCisco IT Methods How Cisco Simplifies Application Monitoring
Cisco IT Methods How Cisco Simplifies Application Monitoring Introduction Insights into individual online transactions and user experiences are critical to today s digital business activity. In the past,
More informationWhy You Should Take a Holistic Approach
Why You Should Take a Holistic Approach to ITIL and Service Support best practices WHITE PAPER Table of Contents Executive Summary...1 Moving to a Holistic Service Support Approach...2 Optimize and Integrate
More informationE-Guide. Sponsored By:
E-Guide Taking Network Configuration and Change Management to the Next Level Network managers are finally adjusting to the use of change management tools and processes to determine the potential environment
More informationIBM QRadar SIEM. Detect threats with IBM QRadar Security Information and Event Management (SIEM) Highlights
IBM Security Data Sheet IBM QRadar SIEM Detect threats with IBM QRadar Security Information and Event Management (SIEM) Highlights Use IBM QRadar Security Information and Event Management, powered by the
More informationPrivate Cloud. Service Description
Introduction... 2 Service Options (Scope)... 2 Service Operations... 2 Implementation Plan and Timeline... 2 Service Support... 3 Customer Operations... 3 Network Operations... 3 Availability... 4 Business
More informationImprove Operational Efficiency and Reduce Costs with Network Configuration Automation
Improve Operational Efficiency and Reduce Costs with Network Configuration Automation An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for BMC Software July 2008 IT Management Research,
More information2 ebook Increase Service Visibility
Increase Service Visibility Establish a single system of record for IT with better visibility into business-critical services and the systems that power them Start You get the call. A critical business
More informationTransform Your Service Desk
Transform Your Service Desk The Atlassian Approach to IT Service Management SCOTT DAVIS SOLUTIONS ENGINEER @JHABITEICI Challenges facing IT Teams What does this mean for your IT team? Agile DevOps Virtualization
More informationVeritas Backup Reporter Advanced Backup Reporting for the Enterprise
Veritas Backup Reporter Advanced Backup Reporting for the Enterprise Market Situation Backup administration and reporting continue to be top pain points Lack of visibility into Backup/Recovery operations
More informationARE YOU GOING DIGITAL WITHOUT A NET?
ARE YOU GOING DIGITAL WITHOUT A NET? Whether your business is embracing new digital technologies or moving to the cloud, your network needs to be up to the task. 2 ARE YOU GOING DIGITAL WITHOUT A NET?
More informationBMC FootPrints. Service Management Solution Overview.
BMC FootPrints Service Management Solution Overview www.rightstar.com BMC FootPrints Service Management Key Benefits Single pane of glass: Single, web-based entry point for all of your Service and Asset
More informationSafer Pipeline Operations: Smart Notifications for Faster Incident Response
Brief Safer Pipeline Operations: Smart Notifications for Faster Incident Response 3n Global, Inc., 2009. All rights reserved. www.3nonline.com Safer Pipeline Operations: Smart Notifications for Faster
More informationSir Winston Churchill once said,
Sir Winston Churchill once said, "If you have knowledge, let others light their candles with it." 1 Track for Enterprise Services: Managed Services Track The designated Managed Services Provider Maintenance
More informationViPR SRM Practical Problem Solving. Rich Colarusso
ViPR SRM Practical Problem Solving Rich Colarusso 1 Storage Resource Management Suite Renamed EMC ViPR SRM Highlights EMC s commitment to monitoring & reporting for software defined storage SRM ViPR simplifies
More informationNetwork Optimization Handbook. Your Guide to a Better Network
Network Optimization Handbook Your Guide to a Better Network Who is this book for? This e-book is for IT leaders who are ready to adopt a proactive approach to optimizing their networks and who want insights
More informationORACLE ADVANCED ACCESS CONTROLS CLOUD SERVICE
ORACLE ADVANCED ACCESS CONTROLS CLOUD SERVICE Advanced Access Controls (AAC) Cloud Service enables continuous monitoring of all access policies in Oracle ERP, potential violations, insider threats and
More informationHIPAA Transactions. General Applicability Best Practice Recommendations. Version 1.0
HIPAA Transactions General Applicability Best Practice Recommendations Version 1.0 Version Issue Date Explanation 04-11-15 Initial Release Admin Simplification: A program of the Washington Healthcare Forum
More informationMeeting the New Standard for AWS Managed Services
AWS Managed Services White Paper April 2017 www.sciencelogic.com info@sciencelogic.com Phone: +1.703.354.1010 Fax: +1.571.336.8000 Table of Contents Introduction...3 New Requirements in Version 3.1...3
More informationCasper Suite: an ROI overview
Casper Suite: an ROI overview Introduction In today s enterprise environment, it is more important than ever to manage IT resources with an eye towards quick deployment and operability. Many companies
More informationPRODUCT SYNOPSIS. This presentation will walk you through different features of Motadata with the help of screenshots. MOTADATA
1 PRODUCT SYNOPSIS This presentation will walk you through different features of Motadata with the help of screenshots. The Unified Analytics Platform For Today s Infrastructure 2 Motadata is the unified
More informationThe Business Case for Unified IT: Automated IT Service and Unified Endpoint Management Solution
The Business Case for Unified IT: Automated IT Service and Unified Endpoint Management Solution The Business Case for Unified IT: Automated IT Service and Unified Endpoint Management Solution An ROI White
More informationHYBRID FAX CRITICAL BUSINESS CONSIDERATIONS
HYBRID FAX CRITICAL BUSINESS CONSIDERATIONS As companies and users embrace cloud services, many are finding it profitable to utilize cloud hosting for non-critical IT services and data, while keeping business-critical
More informationEnsure your drivers are licensed to drive with SmartLicence
Ensure your drivers are licensed to drive with SmartLicence Contents Introducing SmartLicence ISO Accredited Getting started SmartAlerts Licence checking Why you need to manage employees driving licences
More informationArtificial Intelligence-Driven, Cloud-based Systems Management Platforms Fill an Important Market Need
Artificial Intelligence-Driven, Cloud-based Systems Management Platforms Fill an Important Market Need An IDC InfoBrief, Sponsored by Cisco July 2018 Executive Summary IT Operations Management (ITOM) tools
More informationConfiguresoft RSCA Program. Security and Compliance Assessment Provides Immediate Business Value. Abstract TECHNICAL BRIEF
Security, Compliance and Control for the Virtualized World TECHNICAL BRIEF Configuresoft RSCA Program Security and Compliance Assessment Provides Immediate Business Value Abstract According to analysts,
More informationSecurity Intelligence in Action:
Sponsored by LogRhythm Security Intelligence in Action: A Review of LogRhythm s SIEM 2.0 Big Data Security Analytics Platform December 2012 A SANS Whitepaper Written by: Dave Shackleford The LogRhythm
More informationIT Management Maturity. Phase 3: Moving from Proactive to Aligned
IT Management Maturity Phase 3: Moving from Proactive to Aligned IT Management Maturity Model for Mid-sized Enterprises: Proactive to Aligned To help IT leaders in mid-sized enterprises advance their IT
More informationAlgoSec Security Management Suite
KuppingerCole Report EXECUTIVE VIEW by Alexei Balaganski November 2017 is a highly automated and business-focused integrated solution for managing network security policies and business application connectivity
More informationOptanix Platform The Technical Value: How it Works POSITION PAPER
Optanix Platform The Technical Value: How it Works POSITION PAPER Table of Contents The Optanix Clean Signal... 3 Active IT Managed Services... 4 Data Acquisition and Monitoring... 6 The Ingestion Engine...
More informationTechnology Start-ups
Technology Start-ups Lecture 11 Validate Customer Lifecycle John Cavazos Dept of Computer & Information Sciences University of Delaware Make Feedback Easy Fastest way to learn is to talk to customers Preference:
More informationThe Worry-Free IT Investment
The Worry-Free IT Investment who we are At Cobb Technologies, we use experience to solve the everyday problems our clients face. In addition to over 25 years of hands-on industry knowledge, we remain on
More informationChoosing Your Lane: A Guide to the Three Types of Robotic Process Automation Technology
Choosing Your Lane: A Guide to the Three Types of Robotic Process Automation Technology By Pat Geary, Chief Marketing Officer, Blue Prism blueprism.com Blue Prism s Robotic Process Automation Technology
More informationFastpath. Innovation in User Experience for Automated Controls SOLUTIONPERSPECTIVE EXPERIENCE. November 2017
November 2017 Fastpath Innovation in User Experience for Automated Controls EXPERIENCE 2017 SOLUTIONPERSPECTIVE Governance, Risk Management & Compliance Insight 2017 GRC 20/20 Research, LLC. All Rights
More informationAutomate compliance reporting
Automate compliance reporting for all major audits, including SOX, HIPAA, PCI DSS, FISMA, GLBA, and ISO 27001 Automate compliance reporting for all major audits, including SOX, HIPAA, PCI DSS, FISMA, GLBA,
More informationITSM in Healthcare. Re-define Patient experience and deliver world-class health care.
ITSM in Healthcare Re-define Patient experience and deliver world-class health care www.freshservice.com Role of Technology in Healthcare The age of connected patients, digital network and data rich departments
More informationSYSTIMAX Solutions. imvision. Infrastructure Management. Made Easy.
SYSTIMAX Solutions imvision. Infrastructure Management. Made Easy. Every network must be managed. The question is HOW? The vision: Business success that starts with bettermanaged networks. Many organizations
More informationIT Service Management Metrics that Matter. Reason to Improve: Unintended Consequences of Low Performance
WHITE paper Four Key Benchmarks for Improving IT Performance page 2 page 3 page 4 page 5 page 6 page 6 Mean Time to Repair First Fix Rate Change Success Rate Server to System Administration Ratio Reason
More informationThe Time is Right for Optimum Reliability:
The Time is Right for Optimum Reliability: Capital-Intensive Industries and Asset Performance Management By Antonio Pietri, President and CEO, Aspen Technology, Inc. Executive Brief Asset Performance Management
More informationAutomate your Ticketing system
Automate your Ticketing system By integrating it with your screen-pop and adding ticket guidance Where can you squeeze call times? Automating your Ticketing System (or CRM etc) Provide guidance on efficient
More informationAWS MSP Partner Program Validation Checklist v3.2 Mapping
DATASHEET AWS MSP Partner Program Validation Checklist v3.2 Mapping OVERVIEW The AWS MSP Validation Checklist Mapping is designed to provide CloudCheckr partners with a practical means to validate the
More informationAutomating the Application Release Process: Build vs. Buy
WHITE PAPER SEPTEMBER 2014 Automating the Application Release Process: Build vs. Buy Application Delivery 2 WHITE PAPER: AUTOMATING THE APPLICATION RELEASE PROCESS: BUILD VS. BUY ca.com Table of Contents
More informationDetect. Resolve. Prevent. Assure.
Detect. Resolve. Prevent. Assure. The Emerging Mandate: Continuous Monitoring of Enterprise Business Controls to Achieve Risk Intelligence In every industry, companies of every size are witnessing unprecedented
More informationBuilding a CMDB You Can Trust in a Complex Environment
WHITE PAPER Building a CMDB You Can Trust in a Complex Environment Move beyond standard data consolidation to a more pro-active approach with the Nexthink-ServiceNow CMDB Connector EXECUTIVE SUMMARY Forward-thinking
More informationQuantifying the Value of Investing In VM Explorer
White Paper Business Continuity Quantifying the Value of Investing In VM Explorer Table of Contents Executive Summary... 1 Benefit Categories... 1 The Micro Focus Approach to VM Explorer: An Easy To Use
More informationTracer Ensemble. Enterprise-wide building management system
Tracer Ensemble Enterprise-wide building management system Better, easier enterprise-wide building management. Trane empowers you to achieve the business outcomes you want with the help of our new Trane
More informationMedical device company ensures product quality while saving hundreds of thousands of dollars
Medical device company ensures product quality while saving hundreds of thousands of dollars enables analysts enterprise-wide to easily access and analyze data while automating monitoring and alerting
More informationKaseya Traverse Predictive SLA Management and Monitoring
PRODUCT BRIEF Kaseya Traverse Predictive SLA Management and Monitoring Kaseya Traverse Traverse is a breakthrough cloud and service-level monitoring solution that provides real-time visibility into the
More informationDrive more value through data source and use case optimization
Drive more value through data source and use case optimization BEST PRACTICES FOR SHARING DATA ACROSS THE ENTEPRRISE David Caradonna Director, Global Business Value Consulting Date Washington, DC Forward-Looking
More informationHere are the snapshots of the changes recorded in the three-month period
01. ITSM Best Practice Lessons Scenario A medium-sized bank in India decided to manage its infrastructure operations and application development by implementing IT service management (ITSM). So, the bank
More informationRiverbed SteelCentral
Product Family Brochure Riverbed SteelCentral Your command center for application performance. Drive performance insight not hindsight. Application performance from the perspective that matters most: Yours
More informationIDENTITY AND ACCESS MANAGEMENT SOLUTIONS
IDENTITY AND ACCESS MANAGEMENT SOLUTIONS Help Ensure Success in Moving from a Tactical to Strategic IAM Program Overview While identity and access management (IAM) provides many benefits to your organization
More informationSIEM Buyer s Guide. The Security Challenge Today
The Security Challenge Today It s no secret that security threats are increasing, and they can come from both internal and external sources. In addition to ongoing threats from hackers looking to breach
More informationOPMANTEK NETWORK MANAGEMENT AND IT AUDIT SOFTWARE. How to Improve Network Performance by 50% Every Month, v2-april 2018.
OPMANTEK NETWORK MANAGEMENT AND IT AUDIT SOFTWARE How to Improve Network Performance by 50% Every Month, v2-april 2018 Housekeeping Attendees will be on mute during the presentation to prevent interruptions
More informationA digital experience that clicks with your workforce
Explore enterprise workforce use cases for AI Bots. A digital experience that clicks with your workforce This executive guide provides a quick look into the most common, initial internal bot use cases
More informationWhat is Mobaro? Mobaro Retail Ltd 8 White Hart Mews Jermyn Street Sleaford, Lincolnshire NG34 7RY Great Britain
What is Mobaro? Mobaro, meaning mobile barometer, is your digital business barometer that provides real-time feedback, information and insights on all aspects of your company operations. Mobaro Retail
More informationSelf-driving Clouds: From Vision to Reality
@ZeroStackInc sales@zerostack.com www.zerostack.com Self-driving Clouds: From Vision to Reality White Paper Introduction Imagine you are in New York for some customer meetings and meet your brother. So
More informationAN IPSWITCH EBOOK. Cloud Monitoring and the 9 Best Practices You Need to Adopt
AN IPSWITCH EBOOK Cloud Monitoring and the 9 Best Practices You Need to Adopt ABSTRACT Nearly every organization is taking advantage of cloud resources, but that poses a challenge for the ongoing monitoring
More informationPROGNOSIS TRANSACTION INSIGHT FOR BASE24 AND
FEATURES AT A GLANCE Identifies and addresses transaction problems Minimizes service disruptions and downtime Provides transaction insights and trends into the authorization Optimize transaction visibility:
More informationTable of Contents. How do they work? Managing your customers How is it charged? Customer plans Controller alerts
Table of Contents Table of Contents Contractor Plans - Quick Reference Chart Homeowner Plans - Quick Reference Chart Homeowner Enthusiast Contractor - Upgrading Contractor Plan Upgrading Plans Contractor
More informationAppManager + Operations Center
AppManager + Operations Center A Powerful Combination for Attaining Service Performance and Availability Objectives This paper describes an end-to-end management solution for essential business services
More informationITSM + ITOM = Outsmart Service Outages
ITSM + ITOM = Outsmart Service Outages KEVIN MURRAY Sr. Director, IT Product Marketing ServiceNow 2016 ServiceNow All Rights Reserved Agenda Service Outage Challenge ServiceNow ITSM + ITOM Solution Customer
More informationSSL ClearView Reporter Data Sheet
SSL ClearView Reporter Data Sheet Written expressly for the Juniper Networks SSL VPN, the SSL ClearView Reporter application takes log data from one or more SSL VPN devices and generates feature-rich reports
More informationSYNTHETIC ACTIVE MONITORING. Copyright 2015 TestPoint All Rights Reserved
SYNTHETIC ACTIVE MONITORING Copyright 2015 TestPoint All Rights Reserved A COMPLETE VIEW OF YOUR APPLICATION/S Having a complete view, Means adopting an approach which allows you to measure the end-user
More informationSecurity Today. Shon Harris. Security consultant, educator, author
Security Today Shon Harris Security consultant, educator, author 360 Security Model Holistic Approach to Security Every Organization has these EXACT issues The responsibility of securing an organization
More informationInternet Disruption Study
Internet Disruption Study Strategic Market Research Report Underwritten by Research Conducted by Spiceworks January 2017 Background & Methodology OBJECTIVE: Quantify the impact of Internet disruptions
More informationDesktop Activity Intelligence
Desktop Activity Intelligence Table of Contents Cicero Discovery Delivers Activity Intelligence... 1 Cicero Discovery Modules... 1 System Monitor... 2 Session Monitor... 3 Activity Monitor... 3 Business
More informationWHITE PAPER THE PATH TO OPERATIONAL INTELLIGENCE
THE PATH TO OPERATIONAL INTELLIGENCE The move from reactive problem-solving to real-time data-driven insights is easier than you think Digital Business Means Managing Complexity Complexity is now a way
More informationExpert Reference Series of White Papers. ITIL Implementation: Where to Begin
Expert Reference Series of White Papers ITIL Implementation: Where to Begin 1-800-COURSES www.globalknowledge.com ITIL Implementation: Where to Begin Michael Caruso, PMP, DPSM Introduction The Information
More informationThe Business Benefits of Managed IT Services
The Business Benefits of Managed IT Services WHAT ARE MANAGED IT SERVICES? WE DEFINE IT AS REMOTE MONITORING AND MANAGEMENT OF IT SYSTEMS AND DEVICES BY A THIRD-PARTY CONTRACTOR. THE MANAGED SERVICE PROVIDER
More informationManaging Large-Scale Identity Management Deployments - CON8045
Managing Large-Scale Identity Management Deployments - CON8045 Gebhard Herget Bundesagentur fu r Arbeit Architect Chirag Andani Vice President, Identity Management Services Perren Walker Senior Principal
More informationImplementing ITIL Best Practices
REMEDY WHITE PAPER Implementing ITIL Best Practices Mapping ITIL to Remedy Applications WHITE PAPER Table of Contents Introduction.................................................................... 1
More informationBridging the Gap to a Strategic Transformation Project. Cathleen Taylor Manager File Integrity HR Systems Pitney Bowes
October 9-11 Bridging the Gap to a Strategic Transformation Project Cathleen Taylor Manager File Integrity HR Systems Pitney Bowes Discover the challenges Pitney Bowes faced in rapidly implementing a policy
More informationCustomer Challenges SOLUTION BENEFITS
SOLUTION BRIEF Matilda Cloud Solutions simplify migration of your applications to a public or private cloud, then monitor and control the environment for ongoing IT operations. Our solution empowers businesses
More informationGet out of firefighting mode and in control of your security.
WHITE PAPER Get out of firefighting mode and in control of your security. How Cisco Umbrella helps MSPs onboard new customers Introduction As an MSP, you know the drill: You just signed a new customer
More informationKaseya Traverse Unified Cloud, Network, Server & Application Monitoring
PRODUCT BRIEF Kaseya Traverse Unified Cloud, Network, Server & Application Monitoring Kaseya Traverse is a next-generation software solution for monitoring the performance of hybrid cloud and IT infrastructure
More informationThe role of a modern interface engine in healthcare
The role of a modern interface engine in healthcare Scale smarter with a modern interface engine 1 In today s connected healthcare environment, the role of an interface engine should be to enable faster
More informationOur Solution: BizNet Total Network Care System Overview
What do business owners want from their technology investment? Our Solution: BizNet Total Network Care System Overview Table of Contents Overview...Page 2 Discover: Understand What You Have...Page 4 BizNet
More informationfor managing your changing IT environment.
Getting ready for the Next Big Thing: 5 KEY QUESTIONS for managing your changing IT environment. The future of IT management is now. Answer these five questions to assess your readiness to manage the ongoing
More informationMore Human. Less Error.
More Human. Less Error. Re-imagining the Contact Centre Agent - from Resource to Strategic Asset. As a contact centre or customer experience manager, you ll be well aware of the daily challenges your agents
More informationdrive Introduction to an ITSM Business Plan
drive Introduction to an ITSM Business Plan Tore Brynaa Business Solution Manager, BMC Software 1 What can be a business plan? A desired goal or set of goals What cannot be a business plan? We want to
More informationIBM Data Security Services for activity compliance monitoring and reporting log analysis management
Improving your compliance posture and reducing risk through log analysis management IBM Data Security Services for activity compliance monitoring and reporting log analysis management Highlights Provide
More informationEMC Ionix and VMware vcenter
EMC Ionix and VMware vcenter Management for Virtual Environments 1 The Journey to the Private Cloud IT Production Business Production IT-As-A-Service Lower Costs Improve Quality Of Service Improve Agility
More informationAuditing and Azure Automation with Azure SQL Database. Sanjay Nagamangalam Principal Group Program Manager, SQL Server
Learn. Connect. Explore. Auditing and Azure Automation with Azure SQL Database Sanjay Nagamangalam Principal Group Program Manager, SQL Server Session Objectives And Takeaways We ll cover two topics in
More informationCSG WORKFORCE EXPRESS OPTIMIZE YOUR ENTIRE FIELD SERVICE OPERATION FROM A SINGLE SOLUTION
CSG WORKFORCE EXPRESS OPTIMIZE YOUR ENTIRE FIELD SERVICE OPERATION FROM A SINGLE SOLUTION CSG WORKFORCE EXPRESS 2 IT S 10 A.M. DO YOU KNOW WHERE YOUR TECHNICIANS ARE? NEITHER DO YOUR CUSTOMERS The way
More informationChange Management Methodology
Change Management Methodology Salesforce, Summer 15 @salesforcedocs Last updated: June 22, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com,
More informationUNDERSTANDING. Communications Platform Technologies
UNDERSTANDING Communications Platform Technologies Cloud communications platform technologies allow you to extend, integrate and build customized solutions to address the specific needs of your business
More informationQuantifying the Value of Software Asset Management
1 Executive Summary Over the past few decades, employees have come to rely more and more heavily on software solutions to automate and enhance a variety of core business activities from sales order entry
More information