Building Business Capabilities through Enterprise Architecture

Transcription

1 Building Business Capabilities through Enterprise Architecture Krish S. Ayyar 24 th August 2015 Building Business Capability Conference, Sydney, Australia

2 Agenda Introduction What is Business Capability? What is Enterprise Architecture? Case Study TOGRETAIL On Line Trading Capability Summary Q & A Slide 2

3 Krish S. Ayyar au.linkedin.com/in/kayyar Director of Enterprise Architecture Services for Australia and New Zealand at icmg International Accomplished Management Consultant with Strategy and Transformation Consulting at international level Thought Leader in EA through Blogs, Conference presentations and active participation within the Open Group - Architecture Forum. Sought after Trainer of TOGAF 9.1 Level 2 and Archimate 2.1 Level 2 Certification Courses with international teaching experience Sought after Key Note Speaker in international conferences. Member of the international Jury of Peers along with John A. Zachman, Ronald Ross and other distinguished experts in selecting the winners of icmg's Architecture Excellence Awards. Slide 3

4 Slide 4 INTRODUCTION

5 Our Story We Strive To Be Top Notch Enterprise and IT Architects We Stand For Architecture Excellence Our Origins Internet Components Architecture Slide 5

6 Our Mission To Promote Excellence in Enterprise and IT Architecture globally through Education, Consultancy, Research and Advisory Slide 6

7 About ICMG Delivers more than 100 TOGAF 9.1 Certification Training at over 50 Global locations Every Year A Global Enterprise Architecture Consulting Company 10 years of recognising Architecture Excellence among Global Leaders Operate the Prmier eco system for EA and BPM Practitioners TOGAF, Zachman, EA Certification and BPM Training Slide 7

8 ICMG International Architecture Excellence Awards TOGAF 9.1 Certification Training Services EA Consulting Services Architects and Tools Rating Services BPM Training Services Slide 8

9 What is Business Capability? Traditional Capability (Examples) Provide Housing Finance Credit at defined Hours at defined business locations through defined staff Enhanced Capability (Examples) Provide Housing Finance Credit any time anywhere with no intervention from front line staff Broken down into Core Capabilities (Examples) Application Processing, Support Document processing Enabling IT Applications and supporting infrastructure Implemented in increments through People Process/Functions/Services Information Systems, Technology Slide 9

10 How do we model It? (Value Chain Diagram) Source: Wikipedia.org

11 How do Business Capabilities map to the Enterprise?

12 How do we implement Business Capabilities? of 34 Slide 12

13 What is Enterprise Architecture? Informs the capability Ensures Realization of Business Vision Architecture Capability Sets targets, KPIs, budgets for architecture roles Drives need for Architecture Capability maturity Business Vision and Drivers Business needs feed into method Refines Understanding Architecture Process Delivers new business solutions Business Capabilities Architecture Content Informs the Business of the current state Architecture Repository Reference Models & Artifacts Operational changes cause updates Slide 13 Source: TOGAF 9.1

14 How do we model Enterprise Systems holistically? Business Architecture Business processes, organization, people Services Application Architecture Data Architecture Data, information Hardware, software, network Technology Architecture Source: TOGAF 9.1

15 What are the stages in Architecture Definition and Planning? Source: TOGAF 9.1

16 Case Study TOGRETAIL Implementation of On Line Trading Capability

17 TOGRETAIL Business Environment Customers walk into stores and buy products which they take with them or get delivered as per an agreed schedule. Customers get product info and advice based on floor stock and from the assistants. Each Store is managed by the Store Manager with Store sales and admin staff. Customers are becoming more and more savvy at using mobile phones, tablets and laptops for making online purchase based on on line price comparisons and product Slide 17

18 TOGRETAIL Information Systems Environment Brisbane Perth Application TOGRETAIL has a store based IT Infrastructure which supports the Sales, Stock and Replenishment, administra@on and HO repor@ng processes. Each Store is managed by the Store Manager with Store sales and admin staff. HO houses the main Data Centre and operates all the Back Office func@ons. Networks Software Adelaide Sales Stock Replenishment Admin HO Reporting Melbourne Sydney Data Centre Sydney Pricing Procurement Promotions Reporting Hobart Slide 18

19 TOGRETAIL Stakeholders Store Staff CIO End User Organisa-on Store Manageme nt Suppliers Corporate Func-ons CEO CMO Project Sponsors Project Organisa-on PMO GM- Merchandising IT Dev Systems Organisa-on IT Ops Regulators Concerns What Business capabili0es are needed to do Online Trading? How can we make Online Trading highly Available, Responsive, Secure, Easy to use and be Scalable? What new Applica0on Func0onali0es are needed to support On line Trading? How can we ensure Data Sharing, Data Security and Data Availability? What new Technology Infrastructure Services are needed Aspira-ons Online Store on the Web supported by H.O Business processes. External Slide 19

20 TOGRETAIL Enterprise Architecture Process Architecture Capability Buisness Vision and Drivers Architecture Governance establishment Framework establishment for Method & Content Enterprise Scope establishment Identify Business Vision & Drivers Buisness Capabilities Increase Revenue Improve Customer Satisfaction Customer preferences for Online Competitor Offerings online Architecture Vision Architecture Definition Architecture Transition & Implementation Planning Architecture Governance & Lifecycle Mgt Business Architecture Information Systems Architecture Technology Architecture Architecture Process Architecture Content Online Trading Capability Seamless Multichannel experience with Anytime, anywhere trading Architecture Repository TOGAF TRM, IIRM Industry Reference Models Re-Usable Patterns Reference Models and Artifacts Slide 20

21 TOGRETAIL Business Capability Model Current State Strategy & Life Cycle Management Supplier Strategy Stores / DC Strategy Merchandise Strategy Market,Product, Customer Strategy Supplier Management Operations Supplier Performance MGT Supplier Trading Terms Buy Mgt Store / DC Operations Stores Performance MGT Logistics MGT Merchandise Operations Promotions MGT Sales Operatio ns Sales & Returns Supplier Tradie Funds Mgt Inventory MGT Pricing MGT Service Enterprise Management HR Mgt IT Mgt Risk Mgt Property Mgt Finance Mgt Slide 21

22 TOGRETAIL Business Capability Model Gaps Strategy & Life Cycle Management Supplier Strategy Stores / DC Strategy Merchandise Strategy Market,Product, Customer Strategy Supplier Management Operations Supplier Performance MGT Supplier Trading Terms Buy Mgt Store / DC Operations Stores Performance MGT Logistics MGT Merchandise Operations Promotions MGT Sales Operatio ns Sales & Returns Supplier Tradie Funds Mgt Inventory MGT Pricing MGT Service Enterprise Management HR Mgt IT Mgt Risk Mgt Property Mgt Finance Mgt Slide 22

23 TOGRETAIL Architecture Landscape Model Current State Business Architecture Supplier Mgt Opera0ons Stores / DC Mgt Opera0ons Merchandise Mgt Opera0ons Sales / Servicet Opera0ons Application Architecture Data Architecture B2B Inventory Mgt Logis0c s Supplier Product Stock Promo0on s / Pricing POS Campaign Customer Sales Technology Architecture Stores Infrastructure HO Infrastructure Data Integra0on Infrastructure B2B Infrastructure

24 TOGRETAIL Architecture Landscape Model Gaps Business Architecture Supplier Mgt Opera0ons Stores / DC Mgt Opera0ons Merchandise Mgt Opera0ons Sales / Servicet Opera0ons Application Architecture Data Architecture B2B Inventory Mgt Logis0c s Supplier Product Stock Promo0on s / Pricing POS Campaign Customer Sales Technology Architecture Stores Infrastructure HO Infrastructure Data Integra0on Infrastructure B2B Infrastructure

25 TOGRETAIL stages in Architecture Definition and Planning Corporate Strategic Plan Business Transformation Goals & Objectives Architecture Vision Seamless Multi Channel experience Anytime, Anywhere with no intervention from sales staff On Line Trading Capability Architecture Definition Gaps in current capabilities plus new ones Multi Channel Experience Online Stock Home Delivery Architecture Transitions Online Payment Online Catalogue Back end Integra0on components E- Commerce App Components E- Commerce web site Architecture Delivery Of Architectures & Solutions Building Blocks Slide 25

26 TOGRETAIL Transition Plan for Online Trading Capability Slide 26

27 Summary Building Business Capabilities is not a Blue Sky exercise It is often about new ways of managing Business and Information Systems by leveraging emerging technologies. Enterprise Architecture is not an IT discipline EA while dealing with Business Systems and the underlying Information Systems and Technology Services, is really all about building business capabilities. Slide 27

28 Slide 28 Q & A