Case presentation TOGAF and ArchiMate for. April, 2012 Henry Franken - BiZZdesign

Transcription

1 Case presentation TOGAF and ArchiMate for Successful Enterprise Architecture April, 2012 Henry Franken - BiZZdesign

2 Henry Franken 45 years old, M.Sc. & Ph.D. (cum laude) Happy in life Co-founder & manager of BiZZdesign Chair of the ArchiMate Forum at The Open Group At BiZZdesign, is responsible for research and innovation. Alignment with and contribution to open standards are key

3 Who is BiZZdesign BiZZdesign offers complete and integrated solutions (tools, methods, consultancy and training) to design and improve organizations. Business Model Innovation, Enterprise Architecture, Business Requirements Management and Business Process Analysis and Management are important ingredients in the solutions. Contributed to and edited the ArchiMate 2 specification. Involved in the work group working towards the next version of TOGAF and its alignment with ArchiMate. BiZZdesign offers native tooling, consultancy and certified training courses for TOGAF and ArchiMate.

4 Agenda ArchiSurance case study Ingredients of an Enterprise Architecture approach The ArchiMate 2.0 language ArchiMate Core Extensions Models throughout the ADM some examples Benefits & Conclusions We have 35 minutes so it will be an introduction - slides available!

5 Agenda ArchiSurance case study Ingredients of an Enterprise Architecture approach The ArchiMate 2.0 language ArchiMate Core Extensions Models throughout the ADM some examples Benefits & Conclusions We have 35 minutes so it will be an introduction - slides available!

6 ArchiSurance

7 The merger company: ArchiSurance Home & Away Homeowner s and Travel insurance PRO-FIT Auto insurance LegallyYours Legal Expense insurance

8 Structure of the New Company Home & Away headquarters Homeowner s & Travel back office PRO-FIT headquarters Front office Auto back office Shared Service Center Legal Expense back office

9 Merger creates fragmented IT Landscape Business Functions Maintaining Customer & Intermediary Relations Products Products Homeowner s Home Insurance insurance Travel Travel insurance Insurance Liability Liability Insurance insurance Web portal Auto Car Insurance insurance Legal Expense Legal Aid Insurance insurance Call center application Legal Legal Expense Aid Customer relationship management system CRM Contracting Claim Handling Financial Handling Home & Away Policy administration Home & Away Financial application Auto Car insurance Insurance application Legal Aid Expense back office BO system Document Processing Document management system

10 Change Scenario Migrate to a single back-office suite for the three back-offices. This system will replace: The Policy administration system and Financial application of the Home & Away back-office The Auto insurance application The Legal Expense back-office system Migrate to a shared CRM system Business Functions Maintaining Customer & Intermediary Relations Contracting Claim Handling Financial Handling Products Home Insurance Travel Insurance Liability Insurance Web portal Car Insurance Call center application Customer relationship management system Home & Away Policy administration Home & Away Financial application Car insurance application Legal Aid Insurance Legal Aid CRM Legal Aid back office system Business Functions Maintaining Customer & Intermediary Relations Contracting Claim Handling Financial Handling Products Home Insurance Travel Insurance Liability Insurance Web portal Car Insurance Call center application Customer relationship management system ArchiSurance CRM system Home & Away Policy administration ArchiSurance Car insurance application back-office system Home & Away Financial application Legal Aid Insurance Legal Aid CRM Legal Aid back office system Document Processing Document management system Document Processing Document management system

11 Agenda ArchiSurance case study Ingredients of an Enterprise Architecture approach The ArchiMate 2.0 language ArchiMate Core Extensions Models throughout the ADM some examples Benefits & Conclusions We have 35 minutes so it will be an introduction - slides available!

12 How about Enterprise Architecture! Mission Vision Strategy as is Goals to be enterprise architecture domain/aspect architectures Actions culture leadership people products processes Operations people IT [Lankhorst et al., Fig Enterprise architecture as a management instrument]

13 Ingredients of a Successful EA Practice TOGAF ArchiMate Process Viewpoints Language Repository, Reference Models

14 Summary of the TOGAF ADM Process Preliminary 1. Getting the organisation committed & involved 4. Keep the process running Preliminary Phase H: Architecture Change Management Phase G: Implementation Governance Phase A: Architecture Vision Requirements Management Phase B: Business Architecture Phase C: Information Systems Architecture Phase H: Architecture Change Management Preliminary Phase A: Architecture Vision Phase B: Business Architecture Phase H: Architecture Change Management Phase A: Architecture Vision Phase B: Business Architecture Phase F: Migration Planning Phase E: Opportunities. & Solutions Phase D: Technology Architecture Preliminary Phase G: Implementation Governance Requirements Management Phase C: Information Systems Architecture Phase G: Implementation Governance Phase F: Migration Planning Requirements Management Phase E: Opportunities. & Solutions Phase D: Technology Architecture Phase C: Information Systems Architecture 3. Making the architecture work Phase G: Implementation Governance Phase H: Architecture Change Management Phase F: Migration Planning Phase A: Architecture Vision Requirements Management Phase E: Opportunities. & Solutions Phase B: Business Architecture Phase C: Information Systems Architecture Phase D: Technology Architecture Phase F: Migration Planning Phase E: Opportunities. & Solutions Phase D: Technology Architecture 2. Getting the architecture right

15 The ArchiMate language High-level modelling within a domain ArchiMate language Basis for visualisations modelling relationships between domains Relate to standards Basis for analysis

16 ADM and the ArchiMate 2.0 Framework ArchiMate core

17 ArchiMate Core Summary Technology Application Business Information Behaviour Structure

18 ArchiMate Motivation Extension

19 ArchiMate Implementation & Migration Extension

20 Agenda ArchiSurance case study Ingredients of an Enterprise Architecture approach The ArchiMate 2.0 language ArchiMate Core Extensions Some models throughout the ADM let s dive into it! Benefits & Conclusions We have 35 minutes so it will be an introduction - slides available!

21 Preliminary Phase Activities in the Preliminary Phase include: Scope the enterprise Define enterprise architecture team and organisation Identify architecture principles Select and tailor architecture framework P Implement architecture tools H A B G RM C F E D

22 Architecture Team and Organisation H P A B G RM C F E D

23 Architecture Principles H P A B G RM C F E D

24 Phase A: Architecture Vision Activities in the Preliminary Phase include: Establish the architecture project / define scope Identify stakeholders, concerns, and business requirements Confirm/elaborate business goals, drivers and constraints Develop Architecture Vision H P A B G RM C F E D

25 Stakeholder Analysis P H A B G RM C F E D

26 Business Goals and Initial Requirements P H A B G RM C F E D

27 Architecture Vision P H A B G RM C F E D

28 Phases B, C, D: Getting the Architecture Right Activities in Phases B, C and D include: Select reference models, viewpoints and tools Develop Baseline Architecture Develop Target Architecture Perform gap analysis Conduct formal stakeholder review P H A B G RM C F E D

29 Business Architecture P H A B G RM C F E D

30 Realization of Requirements P H A B G RM C F E D

31 Baseline Application Architecture P H A B G RM. C F E D

32 Target Application Architecture P H A B G RM. C F E D

33 Application Architecture Gap Analysis P H A B G RM. C F E D

34 Process-Application Support P H A B G RM. C F E D

35 Information Structure View P H A B G RM. C F E D

36 Data Dissemination Diagram P H A B G RM. C F E D

37 Baseline Technology Architecture P H A B G RM C F E D

38 Target Technology Architecture P H A B G RM C F E D

39 Technology Architecture Gap Analysis P H A B G RM C F E D

40 Platform Decomposition Diagram P H A B G RM C F E D

41 Application/Technology Support Map P H A B G RM C F E D

42 Phases E, F, G: Making the Architecture Work Activities in Phases E, F and G include: Review/consolidate gap analysis results Formulate implementation & migration strategy Identify/group/prioritise main projects/work packages Identify Transition Architectures Generate Architecture Implementation Roadmap P H A B G RM. C F E D

43 Transition Architectures Call center application Web portal ArchiSurance CRM system Call center application Web portal ArchiSurance back-office system Claim data mgt. Risk assessment Policy data mgt. Home & Away fin. application Premium collection Claim payment Car insurance application Claim Premium data mgt. collection Policy Claim data mgt. payment Legal aid back-office system Claim Premium data mgt. collection Policy Claim data mgt. payment Call center application Web portal P ArchiSurance CRM system Home & Away fin. application Premium collection Claim payment Car insurance application Claim Premium data mgt. collection Policy Claim data mgt. payment Legal Aid CRM system Legal aid back-office system Claim Premium data mgt. collection Policy Claim data mgt. payment Call center application Document management system Web portal Policy data mgt. ArchiSurance back-office system Claim data mgt. Risk assessment Policy data mgt. ArchiSurance CRM system ArchiSurance back-office system Risk Claim assessment data mgt. Premium collection Claim payment H A B Document management system ArchiSurance CRM system Legal Aid CRM system Document management system G RM C Policy data mgt. Claim data mgt. ArchiSurance back-office system Risk assessment Premium collection Claim payment F E D Document management system

44 Projects for the Transitions between Plateaus P H A B G RM C F E D

45 Phases H & RM: Keep the process running Activities in Phase H and the RM process: Baseline requirements and monitor them Identify changed requirements Assess impact of changed requirements P H A B G RM C F E D

46 Traceability Customer Board Portfolio management Costs Lack of insight in portfolio Employee cost too high Improve portfolio management Reduce workload employees Assign personal assistant Reduce interaction with customer Reduce manual work Personal portfolio service Facilitate self service More effective customer interaction Assistant Online portfolio management service Provide online information service Portfolio management service Information service Portfolio management application Product information application

47 Agenda ArchiSurance case study Ingredients of an Enterprise Architecture approach The ArchiMate 2.0 language ArchiMate Core Extensions Models throughout the ADM some examples Benefits & Conclusions We have 45 minutes so it will be an introduction - slides available! Tutorial ArchiMate: Wednesday 9.00

48 Benefits of ArchiMate Experienced in Practice ArchiMate closes the gap between free-format strategy models and detailed solutions architecture models Consistent and integrated modelling: It is a tool for knowledge management It helps to integrate various (types of) models It enables stakeholder-specific view generation It enables analysisis (gap, what-if, comparison etc). Insight in the various domains, but also their interrelationships It is a widely accepted open standard, i.e., no vendor lock-in ArchiMate makes it easier to communicate with architects across organisational boundaries, domain boundaries and between architect and designer Easy to use, low complexity, step-by-step increase in advanced use

49 TOGAF & ArchiMate Form a perfect basis for a tool supported Enterprise Architecture practice! Specifically designed for enterprise architecture integrated, consistent and coherent modelling in various phases Supports generation of compelling views for various stakeholders from a central repository Eases impact, gap and other types of analysis Eases sharing and reuse of models

50 Do you want to know more? whitepapers, brochures and tool demo, etc. In your bags please find: Brochure Or contact me at: