Building High-Quality and Complete Product Information
|
|
- Shonda Boone
- 6 years ago
- Views:
Transcription
1 Building High-Quality and Complete Product Information Using Best Practices and Technology Investments to Optimize Product Value WHITE PAPER Prepared for: Copyright Ventana Research 2017 Do Not Redistribute Without Permission
2 Table of Contents A New Generation of PIM for Business... 3 Embracing Product Information Quality... 4 Managing Products as Assets... 5 The Right Technology Makes a Difference... 6 Gain Benefits from a Dedicated PIM... 8 About Ventana Research Ventana Research
3 A New Generation of PIM for Business Product Information Management (PIM) is a set of business practices focused on managing product information so that it meets the overall needs of the entire organization, from the supply chain to commerce and customers. PIM is also a category of dedicated applications that support product processes as well as the departments that contribute to and use product information for their business needs. Our Next Generation of PIM benchmark research finds that only 16 percent of organizations fully trust their product information processes, which makes this issue an urgent business priority. Significant merger and acquisition (M&A) activity over the last decade has led to drastic changes in the software that supports product information processes. This M&A activity has resulted in an increasingly large portfolio of products that have become more data- and IT-focused, in many cases part of a larger master data management (MDM) group of products that reduce the focus on business and customer needs. At the same time, front-office and customer-facing systems have undergone a transformation of their own, resulting in new cloud-based applications that are much easier to adopt, deploy and use. Meanwhile, customers today expect product information that is comprehensive, easy to consume and interact with, and totally accurate. This means that the quality and completeness of product information is of paramount importance. Organizations realize this. Our PIM research finds that for two-thirds of organizations data quality improvement is a top issue motivating improvement. Organizations also realize that data governance processes are critical; our research finds that improving data quality is the second-most-frequently cited issue (46%) driving improvement in this area, with complaints about data quality voiced by more than two-thirds of organizations. This renewed focus on the quality of product information must encompass all relevant information assets, digital and analog, to ensure the organization is best able to represent its products. Furthermore, managing the quality of product information should fall to people on the business side rather than those in IT, as business management is responsible for placing product information in the market and thus needs the ability to manage and improve it Ventana Research
4 This management and use of business applications has grown easier as software has been made more intelligent with technology innovations ranging from digital processes to machine learning; many now can offer insights to guide business users as they grapple with today s information management needs. But in that process vendor software offerings for PIM have shifted more towards IT and master data management, a positioning shortsightedness on the part of many vendors that have lost focus on the importance of addressing the business requirements that are central to managing product information. But overreliance on IT in turn generated a market reaction of its own: a new generation of PIM applications designed to be managed and used by business that include significant innovations in product processes to deliver more comprehensive and complete product information. Not only can these new systems be accessed and used by any business process or application, they do a better job of helping organizations focus on what customers want to see and learn about products. Embracing Product Information Quality Enforcing information quality standards makes information more consistent and powerful. However, this process is challenging because today product information is defined and held in a variety of applications and systems managed by different departments. Optimizing the quality of product information means rationalizing it, synchronizing it and making it available to address the various needs of the organization. Doing this well is important to organizations; as noted earlier, improving data quality is the top driver for two-thirds of organizations planning to change the management of product information. At the core of this process done well is a single curated master version of product information that is centrally managed by business. However, creating a single version of product information isn t easy; it is a top issue for more than half (52%) of organizations as they have incompatible data integration, data quality and data transformation tools. Nearly half (48%) say they are challenged by disparate forms of data and 43 percent say standardizing data is too hard. Even if the right technology is adopted and used to develop a single version of product information, more than one-third of organizations report they Ventana Research
5 still face the barrier of inadequate data governance policies, which can lead to data quality issues going forward. Product information should not only be clean: that is, with correct definitions and all associated content it should also be comprehensive, which requires that information be enriched using all relevant data sources transactional, informational and analytical. Comprehensiveness in information is a challenge, though, because in many cases individuals are left to determine additional attributes of product information and then ensure they are populated accurately and efficiently. Methodically improving the quality of product information requires that organizations commit to and follow a process and workflow for review and approval. Fortunately, new technological advances have made matching and distilling product information from internal and external sources easier. In addition, thirdparty product information sources such as GPC, UPC and others built around XMLbased structures are increasingly available to use internally or share with customers and the supply chain. However, technologically mediated access and sharing should be used carefully, with prompting and interaction so the businessperson responsible is aware of what s being done, engaged with the process and avoids manual tasks to manage it. Above all, methodically improving the quality of product information requires that organizations establish, commit to and follow a process and standard workflow for review and approval. As noted, a lack of governance processes is a key barrier to having and using a single version of product information. Consistent policies and workflows is the smartest approach to effective data governance across departments and business processes. The best way to do this is with a committee of business professionals whose jobs involve product information; they can best help address conflicts and issues and ensure high-quality information. Managing Products as Assets Just as products are assets to a corporation, so too is the information associated with those products. This means that investments and resources that increase the value of product information add to the company s worth and so should be a priority. Too often this is not the case. Organizations should take product information more seriously and ensure that all representation of products is of the highest quality. To establish a product-asset based approach, management needs to take the lead and ensure that responsibility for product information is owned by Ventana Research
6 and shared among those who create or procure products and those who market and sell it. This requires that all responsible parties agree on the processes and prioritizations that drive continuous improvement. Organizations should onboard products in the same way they would a customer or employee, ensuring that all assets and information align with the requirements and goals of the business. A defined process such as this for onboarding and maintaining product information across the organization starts the journey toward treating product information as a valuable resource. To optimize quality, organizations should embrace a product-lifecycle approach a process that defines, enriches and deploys product information. This, of course, requires a methodology to register which processes and applications use product information to enable managers to know where information needs to be shared. Organizations should be able to completely trust product information, whether in business-tobusiness (B2B) or business-tocustomer (B2C) interactions. Integration across the supply chain with suppliers, manufacturers and retailers is critical; our Next Generation of PIM research finds that for a majority (56%) of organizations this involves more than five sources. The research also finds that 78 percent of organizations are satisfied when all product data is shared across the supply chain while a meager 16 percent of those that share only some data are satisfied. Organizations should be able to completely trust product information, whether in business-to-business (B2B) or business-toconsumer (B2C) interactions. Unfortunately, fewer than a quarter of organizations have confidence in product information in these contexts. Electronic communication in particular requires high-quality and complete product information that all too often does not exist. Half of organizations that integrate PIM with electronic commerce say they are satisfied with their product information, while only 40 percent have some level of satisfaction and plan to integrate sometime in the future. Furthermore, more than half (58%) of organizations with a single product information source for electronic commerce are satisfied but only 14 percent of those without a single source are satisfied. The Right Technology Makes a Difference Organizations have not necessarily made the smartest choices in the technology they have used to manage product information and create consistent product records. Our research finds that the top barrier to having a single version of product information is too many incompatible tools, an issue cited by 52 percent Ventana Research
7 of organizations. The cause of this problem is apparent in our research, which finds that most organizations create and manage product records using manual tools or generic technology. Only about one-fourth (28%) use a dedicated PIM system or application. Worse, more than three-quarters of organizations still use spreadsheets heavily or moderately. Spreadsheets are personal productivity tools that are not designed for PIM and often create issues in the critical process of managing product information. Our Next Generation of PIM research finds that 75 percent of organizations that use spreadsheets heavily when creating and managing product information are not satisfied with the management, while 83 percent of those that use them sparingly are satisfied. Organizations have used spreadsheets to manage product listings and attributes, which does not enable them to have access to all types of information. Among spreadsheet users, almost half (42%) of organizations report they find major errors frequently or occasionally and half find minor errors. Organizations should jettison antiquated legacy approaches that do not provide a common central environment in which to manage product information. CRM, ERP and other systems that are designed for conducting transactions rather than defining and managing product information will not do the job, instead continuing to segment the information. In our view, technology to support PIM should be comprehensive and easy to integrate. Our research suggests other critical components should be sought as well capabilities that are described as important by more than half of organizations. First, product information should have support for the complete information life cycle, including creation, introduction, maintenance, delivery and discontinuation. Second, managing product information requires supporting attributes, categories, items, packaging and descriptive aspects of products. Technology should also support modeling, integration and profiling of underlying product data. Then the PIM product should enable enriching product information using a range of sources, external as well as internal. Finally, systems should support digital asset management, including images and videos, so these assets can be easily accessed, updated and shared Ventana Research
8 It is crucial that every organization prioritize the efficient distribution of product information to all channels web, ecommerce, mobile, retail and more. One of the key purposes of PIM is to publish product information across multiple channels, and while more than half of organizations (55%) identified this as a top capability and nearly two-thirds said it is very important to integrate PIM and commerce, the research also indicates that far too often, integration with digital commerce is not the priority it should be. When evaluating PIM, organizations should take care to look for more than just functionality. Our Next Generation of PIM research finds that the most important evaluation criterion is usability, cited by 60 percent of organizations. Also, organizations should examine how digital innovations using algorithms and intelligence are expanding the potential of PIM and in turn the development and use of product information. Gain Benefits from a Dedicated PIM A dedicated PIM can deliver significant benefits to an organization. When developing a business case for investment, organizations should prioritize the benefits they most need today but should also consider future needs. Our research finds the top benefits of a dedicated PIM are eliminating errors and mistakes (74%), improving the customer experience (61%) and gaining a competitive advantage (58%). Each of these is an achievable goal that every organization should seek to realize. Embracing PIM should empower an entire organization to work together to manage and improve the quality of product information so that it is comprehensive and complete. This means prioritizing the value of PIM across all departments, particularly marketing, as it is the group with primary responsibility for product promotion. Also, commerce teams that are responsible for interacting directly with customers or across the supply chain benefit significantly from a shared approach to PIM. Finally, operations teams across the supply chain that interface with manufacturing and ERP processes can ensure that an initial product definition and related details are associated with the product master Ventana Research
9 Organizations should not lose sight of what is probably the most essential benefit of PIM, which is improving the customer experience when accessing and interacting with product information. Doing this successfully requires organizations to consider what will entice customers to purchase and commit to answering all questions in the marketing or support of products. Examining methods to garner feedback from customers and ascertaining satisfaction levels will help organizations effectively prioritize improvements to the quality of product information. Managing product information well means prioritizing it as an asset that requires investment. Organizations that integrate it across ERP, CRM, commerce and the supply chain will be rewarded with more accurate, comprehensive and consistent information, fewer errors and more efficient processes, and improved customer satisfaction Ventana Research
10 About Ventana Research Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and indepth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk. Ventana Research provides the most comprehensive analyst and research coverage in the industry; business and IT professionals worldwide are members of our community and benefit from Ventana Research s insights, as do highly regarded media and association partners around the globe. Our views and analyses are distributed daily through blogs and social media channels including Twitter, Facebook and LinkedIn. To learn how Ventana Research advances the maturity of organizations use of information and technology through benchmark research, education and advisory services, visit WP Ventana Research
Product Information Management Made Easy Focus on Customer and Business Needs to Improve Bottom-Line Results
Product Information Management Made Easy Focus on Customer and Business Needs to Improve Bottom-Line Results Research Perspective Sponsored by 2 Ventana Research 2015 Table of Contents PIM Is a Business
More informationExploring the Impact of Geographic Context On Business Processes. Research Report Executive Summary
Business Trends in Location Analytics Exploring the Impact of Geographic Context On Business Processes Research Report Executive Summary Sponsored by Copyright Ventana Research 2013 Do Not Redistribute
More informationThe Next Generation of Customer Analytics Using Analytics to Optimize Customer-Related Activities and Processes
The Next Generation of Customer Analytics Using Analytics to Optimize Customer-Related Activities and Processes Research Report Executive Summary Copyright Ventana Research 2013 Do Not Redistribute Without
More informationRobotic Process Automation for Finance
Robotic Process Automation for Finance Intelligent System Promotes a More Strategic Department WHITE PAPER Sponsored by Copyright Ventana Research 2016 Do Not Redistribute Without Permission Table of Contents
More informationVentana Research Marketing Research in 2017
Ventana Research Marketing Research in 2017 Setting the annual expertise and topic agenda Mark Smith CEO & Chief Research Officer blog.ventanaresearch.com @ventanaresearch In/ventanaresearch 1 Confidentiality
More informationExecutive Summary COMPLIMENTS OF. Aligning Business and IT To Improve Performance
Executive Summary COMPLIMENTS OF of Contents Aligning Business and IT To Improve Performance Ventana Research 2603 Camino Ramon, Suite 200 San Ramon, CA 94583 info@ventanaresearch.com (925) 242-2579 www.ventanaresearch.com
More informationGetting Big Value from Big Data
Getting Big Value from Big Data Expanding Information Architectures To Support Today s Data Research Perspective Sponsored by Aligning Business and IT To Improve Performance Ventana Research 2603 Camino
More informationEvaluation Criteria for Enterprise Geocoding
Evaluation Criteria for Enterprise Geocoding Choosing the Right Software To Provide Location Intelligence Research Perspective Sponsored by Aligning Business and IT To Improve Performance Ventana Research
More informationRecruit, Hire and Onboard the Right Talent. White Paper. Developing Strategy and Using New Tools Are Critical. Sponsored by
Ventana Research: Recruit, Hire and Onboard the Right Talent Recruit, Hire and Onboard the Right Talent Developing Strategy and Using New Tools Are Critical White Paper Sponsored by 1 Ventana Research
More informationThe Value of Continuous Accounting for Business. White Paper. Establishing the Foundation for a Strategic Finance Organization.
The Value of Continuous Accounting for Business Establishing the Foundation for a Strategic Finance Organization White Paper Sponsored by 1 Ventana Research 2016 Table of Contents A New Approach to Managing
More informationMastering Product Information is Everyone s Business
Mastering Product Information is Everyone s Business PIM and MDM Help Maximize the Value of Product Investments Sponsored by Introduction Product Information Management (PIM) is essential to business processes,
More informationWorkforce Optimization Vendor Report: Verint
Workforce Optimization 2016 Vendor Report: Verint Bend, Oregon August 2016 Ventana Research performed this research and analysis independently. Our goals were to determine the Value Index for Workforce
More informationOMNI-CHANNEL CUSTOMER CARE: HOW TO DELIVER CONTEXT-DRIVEN EXPERIENCES
RR OMNI-CHANNEL CUSTOMER CARE: HOW TO DELIVER CONTEXT-DRIVEN EXPERIENCES October 2017 Omer Minkara VP and Principal Analyst, Contact Center and Customer Experience Management Using more channels is no
More informationVOICE OF THE CUSTOMER: HOW TO PROPERLY LISTEN & ACT ON CUSTOMER NEEDS
RR VOICE OF THE CUSTOMER: HOW TO PROPERLY LISTEN & ACT ON CUSTOMER NEEDS March 2018 Omer Minkara VP & Principal Analyst Contact Center & Customer Experience Management LinkedIn, Twitter This report highlights
More informationVentana Research Big Data and Information Management Research in 2017
Ventana Research Big Data and Information Research in 2017 Setting the annual expertise and topic agenda David Menninger SVP Research blog.ventanaresearch.com @ventanaresearch In/ventanaresearch @dmenningervr
More information@ventanaresearch. The Office of Finance in 2017
Ventana Research The Office of Finance in 2017 Research Agenda and Research Calendar Robert D. Kugel CFA Senior Vice President Research blog.ventanaresearch.com @ventanaresearch VR LinkedIn @rdkugelvr
More informationVentana Research. Big Data, Analytics & Cloud There s No Free Lunch! David Menninger SVP & Research Director Ventana
1 Big Data, Analytics & Cloud There s No Free Lunch! David Menninger SVP & Research Director Ventana Research @dmenningervr Conducted Research on Big Data, Analytics and Cloud Data and Analytics in the
More informationINTEGRATED BUSINESS PLANNING: POWERING AGILITY IN A VOLATILE WORLD
WHITE PAPER INTEGRATED BUSINESS PLANNING: POWERING AGILITY IN A VOLATILE WORLD SEVEN SUCCESS STRATEGIES FOR YOUR IBP JOURNEY KEY TAKEAWAYS Integrated Business Planning (IBP) aligns demand, supply and finance
More informationBest Practices in Human Capital Management
Best Practices in Human Capital Management Engaging Employees through a Unified Platform Sponsored by Kronos Productivity Depends on Workforce Engagement An engaged workforce is satisfied and productive.
More informationInformation for Competitive Advantage
Consumer Products & Retail the way we do it Information for Competitive Advantage Business Information Management: Put Your Data to Work Better Decisions, Smarter Intelligence The market has changed and
More informationAGILITY PIM and Product Information Management
AGILITY PIM and Product Information Management Light up your products for Commerce agilitymultichannel.com RIGHT CONTENT, RIGHT CONTEXT, RIGHT TIME With Agility PIM at the heart of an end-to-end omnichannel
More informationIBM Sterling B2B Integrator
IBM Sterling B2B Integrator B2B integration software to help synchronize your extended business partner communities Highlights Enables connections to practically all of your business partners, regardless
More informationEXECUTIVE ERP. EVALUATION AND INVESTMENT ROADMAP Developed for the Modern Business
EXECUTIVE ERP EVALUATION AND INVESTMENT ROADMAP Developed for the Modern Business TABLE OF CONTENTS Executive ERP Evaluation and Investment Roadmap Developed for the Modern Business Read Time: 17 minutes
More informationHOW FINANCE CAN TRANSFORM THE BUSINESS BY HARNESSING ROBOTIC POWER
HOW FINANCE CAN TRANSFORM THE BUSINESS BY HARNESSING Looking Beyond Cost Savings to Bring Value to the Business 2 I HOW FINANCE CAN TRANSFORM THE BUSINESS BY HARNESSING INTRODUCTION: LEVERAGING ROBOTICS
More informationThe Visible Supply Chain
The Visible Supply Chain Ensuring end-to-end optimization White Paper sponsored by Aligning Business and IT to Improve Performance Ventana Research Headquarters 1900 South Norfolk Street, Suite 280 San
More informationApplication-Centric Transformation for the Digital Age
Application-Centric Transformation for the Digital Age APRIL 2017 PREPARED FOR COPYRIGHT 2017 451 RESEARCH. ALL RIGHTS RESERVED. About this paper A Black & White paper is a study based on primary research
More informationCreate Experiences. Build Customers. Drive Sales.
Create Experiences. Build Customers. Drive Sales. This page has been intentionally left blank In every market, in every minute, digital raises the bar Your customers are always connected. They know your
More informationIT Executive Programs
IT Executive Programs Why IDC? 50 years of providing global, regional and local IT advisory services to businesses and governments on technology and line-of-business related issues, in 110 countries. 1,100
More informationepages and the Importance of Developing an Ecosystem in the Cloud
IDC Partner Connection Sponsored by: Sage Author: Margaret Adam June 2017 epages and the Importance of Developing an Ecosystem in the Cloud Over the past year, IDC has been working closely with Sage to
More informationTransforming procurement operations through advanced operating models
Transforming procurement operations through advanced operating models Procurement executives believe there is untapped potential for advanced operating models to address the biggest challenges facing enterprises
More informationGenpact Intelligent Operations SM
PROVIDE VISIBILITY Genpact Intelligent Operations SM Making enterprises more competitive, with operations that sense, act and learn from the outcome of actions, at scale Foreword Intelligent Operations
More informationTransforming procurement operations through advanced operating models
EXECUTIVE SUMMARY Transforming procurement operations through advanced operating models Procurement executives believe there is untapped potential for advanced operating models to address the top enterprise
More informationProfessional Diploma in Digital & Social Selling
Professional Diploma in Digital & Social Selling SPECIALIST 30-48 HOURS www.kmdc.com.my Validated by the Industry Advisory Council. Including members from ONLINE / CLASS Content Professional Diploma in
More informationHuman Capital Management: A New User Experience
Human Capital Management: A New User Experience Modern Applications Must Be Simple and Effective Sponsored by Oracle Simplicity Is Key to the User Experience Organizations no longer require their workforces
More informationFINDING THE BEST DMS SOLUTION FOR SCANIA DEALERSHIPS
FINDING THE BEST DMS SOLUTION FOR SCANIA 20 POINTS TO CONSIDER WHEN CHOOSING YOUR DEALERSHIP S SYSTEM DEALERSHIPS HOW TO FIND THE BEST DEALER MANAGEMENT SYSTEM (DMS) FOR SCANIA DEALERSHIPS Your DMS solution
More informationDIGITAL & ONLINE SOLUTIONS FOR CORPORATE PROFESSIONALS
DIGITAL & ONLINE SOLUTIONS FOR CORPORATE PROFESSIONALS EMPOWER YOUR COMPANY WITH ENHANCED ONLINE CONTENT TO CONFIDENTLY MAKE INFORMED AND SOUND BUSINESS DECISIONS. How do you choose the data on which to
More informationFive-Star End-User Experiences Require Unified Digital Experience Management
White Paper Five-Star End-User Experiences Require Unified Digital Experience Management Why traditional network and application performance management needs to evolve to support today s digital enterprise.
More information2018 Research Report Live Video Streaming Benchmark Report
2018 Research Report 2018 Live Video Streaming Benchmark Report Executive Summary Video is projected to make up as much as 82% of all Internet traffic by 2020 1, a growing share of which will be live video
More informationThere is a problem in the industry today
Product MDM There is a problem in the industry today Challenges in the Retail Industry Product data is fragmented, incomplete, and/or stored in various systems You are facing constantly increasing competitive
More informationThe Ultimate Ratings and Reviews Buyer s Guide for Magento Merchants. Choosing the best ratings and reviews partner for your Magento store
The Ultimate Ratings and Reviews Buyer s Guide for Magento Merchants Choosing the best ratings and reviews partner for your Magento store INTRODUCTION Whether you re new to ratings and reviews or have
More information4/26. Analytics Strategy
1/26 Qlik Advisory As a part of Qlik Consulting, Qlik Advisory works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics
More informationTransforming business processes and information by aligning BPM and MDM
IBM Software InfoSphere Thought Leadership White Paper Transforming business processes and information by aligning BPM and MDM 2 Transforming business processes and information by aligning BPM and MDM
More informationReaching Retail Customers with Individualized Insights. A brief how-to guide EB-8858 GUIDEBOOK
Reaching Retail Customers with Individualized Insights A brief how-to guide EB-8858 GUIDEBOOK TM Table of Contents 1 Using Individual Insights to Power Marketing 2 Implementing Your Individualized Marketing
More informationUSING CRM TO ENHANCE MEMBER SERVICES. AGRIP Governance & Leadership Conference
USING CRM TO ENHANCE MEMBER SERVICES AGRIP Governance & Leadership Conference In This Session Defining the need for an effective CRM System Are commercial systems a good fit for pooling? What data your
More informationDigital Reimagination in the Manufacturing Industry
TM Digital Reimagination in the Manufacturing Industry Everyone's spending on digital. But each industry uses a combination of the digital five forces Mobility and Pervasive Computing, Big Data and Analytics,
More informationB2B Embraces Its Omnichannel Commerce Future
A Forrester Consulting Thought Leadership Paper Commissioned By CloudCraze, A Salesforce Company June 2018 B2B Embraces Its Omnichannel Commerce Future How B2B Companies Plan To Leverage Online Selling
More informationIs Our ERP Landscape Ready for the Future?
Is Our ERP Landscape Ready for the Future? Mark Scheurwater, Sebastiaan Eilander and Onne Schouten For many years, organizations have pursued a fully integrated ERP solution. In practice this ambition
More informationMaster Data Management for the Masses of Data
About this research note: Technology Insight notes describe emerging technologies, tools, or processes as well as analyze the tactical and strategic impact they will have on the enterprise. Master Data
More informationAGILITY PIM and ADOBE EXPERIENCE MANAGER
AGILITY PIM and ADOBE EXPERIENCE MANAGER Light up your products for Commerce agilitymultichannel.com RIGHT CONTENT, RIGHT CONTEXT, RIGHT TIME With Agility PIM at the heart of an end-to-end omnichannel
More informationPerformance Marketing
Agency Overview Performance Marketing Merkle is a global data-driven, technology-enabled performance marketing agency and the largest independent agency in the US for CRM, digital, and search. For more
More informationData Governance and Data Quality. Stewardship
Data Governance and Data Quality Stewardship 1 Agenda Discuss Data Quality and Data Governance Considerations for future technical decisions 2 Intelligence Portal Embedded InfoApps Hot Social Bad Feedback
More informationCreating Value in Key Accounts
Creating Value in Key Accounts Mark Lubkeman and Vikas Taneja July 2010 Creating Value in Key Accounts Key account management (KAM) is falling short of its potential because of four common mistakes. One,
More informationSAS ANALYTICS AND OPEN SOURCE
GUIDEBOOK SAS ANALYTICS AND OPEN SOURCE April 2014 2014 Nucleus Research, Inc. Reproduction in whole or in part without written permission is prohibited. THE BOTTOM LINE Many organizations balance open
More informationThe new focus for the digital CFO
2014 High Performance Finance Research The new focus for the digital CFO Consumer Goods and Services Results Accenture s ongoing research into the role of finance and enterprise performance mastery in
More informationHow a global consumer goods major transformed operations through a digital-first approach
Case Study Generating Consumer goods Impact How a global consumer goods major transformed operations through a digital-first approach Client A global consumer goods major Business need addressed How to
More informationI D C A N A L Y S T C O N N E C T I O N. C e n t e r o f D igital Transfor m a t i o n S t rategies
I D C A N A L Y S T C O N N E C T I O N Raymond Boggs Vice President, SMB Research Mickey North Rizza Vice President, ERP and Digital Commerce S m a l l a n d Midsize Business es P ut E RP at the C e n
More informationHow to digitally transform your manufacturing operation. Manufacturing sector whitepaper
How to digitally transform your manufacturing operation Manufacturing sector whitepaper Digital transformation in your manufacturing operation Manufacturers can use readily available resources and expertise
More informationSpECIal EdItORIal FEatuRE, In association WItH CIO. Service-based software powers ahead
SpECIal EdItORIal FEatuRE, In association WItH CIO SaaS adoption SPONSORED FEATURE 1 Service-based software powers ahead the trend towards SaaS in organisations of all sizes is now irreversible, a survey
More informationReceive and file information technology services report IT providing an update on the city s Enterprise Resource Planning (ERP) systems.
Page 1 of Report IT-04-18 SUBJECT: Enterprise System update TO: FROM: Committee of the Whole Information Technology Services Report Number: IT-04-18 Wards Affected: not applicable File Numbers: 200-06
More informationAn Enterprise Resource Planning Solution for Mill Products Companies
SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to
More informationAPI Economy - making APIs part of new business models
1 API Economy - making APIs part of new business models Andrzej Osmak - @aosmak Cloud Advisor, IBM Cloud February 2, 2017 2 Industry disruption has always been driven by technology and standardization
More informationEVERY PRODUCT TELLS A STORY
Your products need to tell a compelling story completely on their own. And the story must be consistently told, regardless of the channel where the product is being promoted. Your product is the centerpiece
More informationThe Age of Agile Solutions
>> Whitepaper The Age of Agile Solutions Creating Interconnected Ecosystems October 2017 Sell Side Sponsored by The Age of Agile Solutions Contents Executive Summary... Technology and Services to Unlock
More informationHOW TO IMPROVE THE PROCUREMENT PROCESS THROUGH SUPPLIER COLLABORATION WITH SAP ARIBA ABOUT OUR CLIENT
HOW TO IMPROVE THE PROCUREMENT PROCESS THROUGH SUPPLIER COLLABORATION WITH SAP ARIBA ABOUT OUR CLIENT Our client has been working in the energy sector for decades and today is one of the main power operators
More informationMINEFIELD? OR GREENFIELD? Challenges and Opportunities for Mid-Tier Sourcing Clients
Challenges and Opportunities for Mid-Tier Sourcing Clients Debora Card, Partner, ISG, and Stanton Jones, Emerging Technology Analyst, ISG ISG WHITE PAPER 2013 Information Services Group, Inc. All Rights
More informationStreamline Retail Processes with State-of-the-Art Master Data Governance
SAP Brief SAP s for Enterprise Information Management SAP Master Data Governance, Retail and Fashion Management Extension by Utopia Streamline Retail Processes with State-of-the-Art Master Data Governance
More informationIDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment Mary Wardley THIS IDC MARKETSCAPE EXCERPT FEATURES: INCONTACT IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape
More informationLeveraging Effective Application Discovery, Delivery, Change, and Quality Strategies for Digital Transformation
White Paper Leveraging Effective Application Discovery, Delivery, Change, and Quality Strategies for Digital Transformation Sponsored by: IBM Melinda-Carol Ballou March 2018 IDC OPINION As part of digital
More informationBusiness Process Transformation to Deliver World Class Outcomes
Business Process Outsourcing the way we do it Business Process Transformation to Deliver World Class Outcomes Driving transformation across business units, across borders, and across disciplines requires
More informationJDA 2018 Intelligent Manufacturing Survey
JDA 2018 Intelligent Manufacturing Survey Battling the Amazon effect, manufacturers embrace a new role Amazon s successful e-commerce model has forever changed consumer expectations, creating widespread
More informationAnalytics and Business Intelligence Vendor Report Prepared for
Analytics and Business Intelligence 2015 Vendor Report Prepared for San Ramon, California April 2015 Ventana Research performed this research and analysis independently. Our goals were to determine the
More informationThe Information Agenda Guide for communications service providers
August 2008 The Information Agenda Guide for communications service providers Accelerating the journey to Information On Demand Page 2 Contents 3 The untapped value of information 5 Information On Demand
More informationKey Factors in Optimizing Complex Manufacturing Businesses
Key Factors in Optimizing Complex Manufacturing Businesses Survey of executives across functional areas provides insight into boosting revenue and improving operations with Enterprise Resource Planning
More informationChanneling Growth. Accenture 2010 Global Survey on Multi-Channel Insurance Distribution
Channeling Growth Accenture 2010 Global Survey on Multi-Channel Insurance Distribution 2 The path to profitable growth: giving customers a consistently exceptional experience After several years of disappointing
More informationINTELLIGENT DIGITAL AUTOMATION PLATFORM
A I INTELLIGENT DIGITAL AUTOMATION PLATFORM Gaining competitive advantage through digital transformation of your business processes Sponsored by 1 Introduction Today, every business faces the threat of
More informationSmarter Commerce for healthcare and life sciences
IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers
More informationConsumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce
Consumerizing Service Delivery: Breaking Down Organizational Silos to Deliver Services to a Global, Mobile Workforce KAREN ODEGAARD SENIOR MANAGER, Cloud Advisory ACCENTURE S SERVICE LANDSCAPE ACCENTURE
More informationSOCIAL MEDIA COMMAND CENTRE (SMCC) Author: Mr. Khan Lead - Social Media Practice Atom Consulting Services
SOCIAL MEDIA COMMAND CENTRE (SMCC) Author: Mr. Khan Lead - Social Media Practice Atom Consulting Services Social Media has permeated every facet of consumer and business interactions, be it peer to peer
More informationSTATE OF ACCOUNT-BASED SALES DEVELOPMENT REPORT HOW DIGITAL AND SOCIAL ACCELERATE ABSD
STATE OF ACCOUNT-BASED SALES HOW DIGITAL AND SOCIAL ACCELERATE ABSD CONTENTS EXECUTIVE SUMMARY 3 WELCOME 4 SURVEY STATISTICS 7 SECTION 1: OUTCOMES & SATISFACTION 9 SECTION 2: SOCIAL AT THE CORE OF MODERN
More informationAdvancing Information Management and Analysis with Entity Resolution. Whitepaper ADVANCING INFORMATION MANAGEMENT AND ANALYSIS WITH ENTITY RESOLUTION
Advancing Information Management and Analysis with Entity Resolution Whitepaper February 2016 novetta.com 2016, Novetta ADVANCING INFORMATION MANAGEMENT AND ANALYSIS WITH ENTITY RESOLUTION Advancing Information
More informationCA Technologies Increases Customer Satisfaction and Repeat Business by Scaling Agile for Mainframe Development
CUSTOMER SUCCESS STORY CA Technologies Increases Customer Satisfaction and Repeat Business by Scaling Agile for Mainframe Development CLIENT PROFILE Industry: IT Organization: CA Technologies Mainframe
More informationOptimize Enterprise Asset Productivity with Comprehensive Master Data Governance
SAP Brief SAP s for Enterprise Information Management SAP Master Data Governance, Enterprise Asset Management Extension by Utopia Optimize Enterprise Asset Productivity with Comprehensive Master Data Governance
More informationTRANSFORMING THE RETAIL INDUSTRY THROUGH STRATEGIC IT
TRANSFORMING THE RETAIL INDUSTRY THROUGH STRATEGIC IT Executive Summary Thanks to digital leaders like Amazon and Apple, retail customers have become more technologically savvy than ever before. Customers
More informationCommercial Cards: Global Trends. Cardinal Consulting
Commercial Cards: Global Trends Cardinal Consulting Commercial Cards: Global Trends 3 Table of Contents Executive Summary 4 Card Programs: Global Outlook & Expansion Opportunities 5 Vendor Selection: Finding
More informationPIM Software Solutions A Buyers Guide
PIM Software Solutions A Buyers Guide Understanding how to benchmark key features and prioritize capabilities for your business while comparing PIM solutions from different vendors Published - 24th January,
More informationHow can regulatory affairs drive greater value for the patient and for the business?
How can regulatory affairs drive greater value for the patient and for the business? Exploring the key considerations How do you combat the rising costs of regulatory affairs? What s the best operating
More informationEnterprise the new CSP growth opportunity
Enterprise the new CSP growth opportunity The increasing demand for global enterprise ICT solutions including new digital services, will drive demand for global connectivity services. A growth opportunity
More informationB2B Ecommerce 2018: Transforming Buying and Selling
March 28, 2018 B2B Ecommerce 2018: Transforming Buying and Selling Jillian Ryan Senior Analyst For more information on this subject, see the related report at http://totalaccess.emarketer.com/reports/viewer.aspx?r=2002216
More informationOMNI-CHANNEL EXPERIENCE STRATEGY INSIGHTS
OMNI-CHANNEL EXPERIENCE STRATEGY INSIGHTS AUGUST 2015 Supported by: Contents 3 INTRODUCTION 6 WHY ARE THEY DOING IT? 13 WHAT ARE THEY DOING? 22 WHERE TO NEXT? 26 ANALYST INSIGHTS 30 APPENDIX 2 INTRODUCTION
More information2016 Ventana Research
1 2016 Ventana Research CX Best Practices Richard Snow Vice President & Research Director 28 th September 2016 2 2016 Ventana Research Introduction Share with you some of the results from my recent benchmark
More informationEnabling Collaboration in Insurance
Enabling Collaboration in Insurance The Role of Communications, Content, and Processes Mark Breading SMA Partner Strategy Meets Action Table of Contents The Promise of Collaboration... 3 Seeking Differentiation
More informationMicrosoft. Partner opportunity. Microsoft Dynamics 365 Business Central
Microsoft Partner opportunity Microsoft Dynamics 365 Business Central Market opportunity Business applications insights Making their own decisions Seventy-three percent of the purchase decision is complete
More informationBUILDING A DIGITAL SUPPLY CHAIN
ONE PLACE IN THE CLOUD TO RUN YOUR SUPPLY CHAIN WHITE PAPER BUILDING A DIGITAL SUPPLY CHAIN THREE KEY ENABLERS TO GET YOU THERE AT YOUR OWN PACE KEY TAKEAWAYS Current supply chain management approaches
More informationEnhancing productivity. Enabling success. Sage CRM
Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationIntelligent Automation in IT Infrastructure POINT OF VIEW INFRASTRUCTURE MANAGED SERVICES
POINT OF VIEW INFRASTRUCTURE MANAGED SERVICES Intelligent Automation in IT Infrastructure Neeraj Jaitley Senior Vice President, Infrastructure, Cloud & Security Services Bogdan Udrea Chief Technical Architect,
More informationIdentity and Access Management. Program Primer
Identity and Access Program Primer Executive Summary The role of identity in the modern enterprise has been steadily growing in importance over the last decade. As the enterprise technology stack continues
More informationIDC MarketScape: Worldwide Network Consulting Services 2017 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Network Consulting Services 2017 Vendor Assessment Leslie Rosenberg THIS IDC MARKETSCAPE EXCERPT FEATURES: IBM NETWORK SERVICES IDC MARKETSCAPE FIGURE FIGURE
More informationOptimize Processes and Reduce Costs with Operational Intelligence
Optimize Processes and Reduce Costs with Operational Intelligence Addressing Limitations in Business Activity Monitoring White Paper sponsored by Aligning Business and IT To Improve Performance Ventana
More informationUsing Lean Digital SM and Systems of Engagement TM to enable Intelligent Operations SM
Point of View Generating DIGITAL Impact Using Lean Digital SM and Systems of Engagement TM to enable Intelligent Operations SM It is increasingly a matter of consensus today that digital technologies,
More informationLoyalty 2.0: Industrialized analytics embedded in your processes
Whitepaper Generating Customer Experience Impact Loyalty 2.0: Industrialized analytics embedded in your processes It is no longer a given that a high initial customer satisfaction rate for a product or
More information