Arash [Shaharyar Ahmad], PMP, Prince2, ITIL

Transcription

1 Arash [Shaharyar Ahmad], PMP, Prince2, ITIL CONTACT DETAILS Accomplished Project Manager with more than 13 years of progressive experience leading large-scale infrastructure projects to successful outcomes in a number of business sectors. Projects included launching new products and services, operational efficiency improvements, process reengineering, and technology (applications and/or infrastructure). Clients worked with RBC, HSBC, Citi Group, ABN AMRO, Deutsche Bank,Samsung, NBN Australia, Honeywell, Grainger Tech, Maverick Funding, USAA and Bayer. Holds a Master s of Science degree from Heriot Watt University and is PMP certified by the Project Management Institute (PMI). Specializes in: Program & Project Contact Center Portal Builds Management Process Improvement IT Change Management Application Development Communication & COE PMO Function Setup & Digitalization Governance Citrix/Zen Desktop Stakeholder Management Vendor Management PROFESSIONAL EXPERIENCE PROJECT MANAGER RBC, ROYAL BANK OF CANADA MAR 2017 DEC 2017 PMO Transformation Program PMO Portal Implementation Workfront Decommission SharePoint Enhancement Managing the delivery of PMO tool for Global Technology Infrastructure team in Technology & Operations to save $10MM over a 5 year term. Objective of the program was to leverage agile methodologies to build and deploy a portal which allow Project Managers, PCOs, Portfolio Directors & Program Managers to track all updates for their projects & initiatives. Tasks included: Directly managed all aspects of the PMLC, working with matrix business, corporate and IT partners to oversee all phases of the project, and to ensure that related project processes and deliverables are completed as required and lessons learned are captured Accurately assessing implementations and making actionable risk management recommendations that consider impact on corporate culture, business operations, system architectures, operational processes, and workflows Ensure project issues and risks are identified, quantified, managed and tracked. Leverage past experience, lessons learned and industry best practices to proactively anticipate risk and develop appropriate mitigation strategies and plans. Rigorously manages scope to ensure commitments are achieved within agreed on time, cost, and quality parameters, tracking and reporting all status within Jira.

2 Collaborate with finance team to determine impact and implications of various options and recommend the best course for project delivery while maintaining desired margin and managing financial risk and opportunities across multiple project phases and delivery groups. Facilitate workshops for streamlining current project delivery life cycle artefacts. Environment: Jira, PMO Portal, MS Project, Workfront, Planview(PPM), SharePoint, HP Service Manager, Tableau, Stakeholder management, Communication management, Vendor management IT PROJECT MANAGER TCS TATA CONSULTANCY SERVICES MAY 2013 JULY 2016 HSBC AML Maverick Funding Honeywell NBN Australia Bayer China Grainger Tech ABN AMRO NOC Bayer Mumbai USAA Samsung 14 DC Citi Voice Deutsche Bank Simultaneously worked with multiple constituencies, balancing disparate priorities, problem solving in high-demand situations, defining and establishing attainable measures of success, and regularly achieving positive outcomes in enterprise wide infrastructure initiatives. Managed project teams up to 30 resources/smes composed of vendor, offshore and onshore; and project budgets up to $20MM. Tasks include: Managed IT infrastructure projects for delivery centers across the globe (USA, Uruguay, Hungary, China, Malaysia, Australia and India). In conjunction with various internal and external stakeholders, plans, designs, and oversees implementation of parallel Information Technology Projects based on new and updated computer systems, applications, application migrations, infrastructure, networks, client/server topologies, hardware, and custom software implementations. Delivers IT projects and associated deliverables within the constraints of scope, schedule, quality, and budget using known PMLC and SDLC techniques, such as, IT project request forms, vision/scope documents, charters, project plans, business requirements documents, functional specifications, technical specifications, test plans, deployment plans and schedules, status/kickoff meetings, and operation support guides; tracks and prioritizes tasks for teams; ensures all project health/status metrics and performance indicators are accurate and communicated effectively. Build project teams based on project requirements; tracks project deadlines, time, tasks, completions, milestones, and allocation of resources that include developers, testers, business analysts, database administrators, sponsors, stakeholders, project leads, help desk, network/hardware operations, IT architects, production support specialists, and outside vendors/contractors. Coordinated with the Delivery Integration Team with regards to delivery of solution during implementation phase of the project. Facilitated Third Party IT Audits for Business Financial Services customers. Projects were governed by stringent Gating and Check Points in order to address customers stipulated compliance and conformance. Interacting with Customer technical representatives to ensure that the requirements are understood and the delivered solution is as per the requirements. Monitoring the progress of the project and making adjustments as necessary to ensure the successful completion of the project Establishing a communication schedule to update stakeholders on the progress of the project Writing reports and defining metrics on the project for senior management and for clients Constantly monitor & provide regular status reports to all the stake holders Responsible for risk identification, critical path analyzing & highlighting the impact.

3 Provided leadership, motivation, and coaching, mentoring and professional development for project teams in order to obtain a high level of co-operation, open communication and contribution from all project members. Leveraged Clarity reports to assess resource utilization and track resource project hours, and MS Project to track tasks. Environment: SharePoint, MS Project, MS Visio, Trello, Clarity, Kanban boards, Citrix, VMWare, Stakeholder management, Vendor Management, IT Due Diligence, IT Audit, Offshore/Onshore Model, Avaya, CISCO, SaaS, IaaS IT PROJECT MANAGER SILICON INFO TECHNOLOGIES BHD, MALAYSIA MAR 2012 MAR 2013 Solar Ventures Managed a team of 10 resources and budgets up to $2.5MM to spearhead the successful configuration and enterprise wide application migration/implementation of SaaS based payroll, time tracking, and mobile applications to mid-market clients composed of up to 1400 employees. Tasks include: Provided leadership and hands on project management expertise to ensure the successful delivery of a portfolio of payroll & time management software products to clients in a SaaS based environment Works closely with the Sr. Management team to a create a robust Project Management Office, with a well-defined and standardized methodology (PMLC), including processes, metrics, documentation, monitoring & reporting Builds agile and effective operational processes that supported ability to meet customer standards for quality and timeliness. Mobilize resources to drive continuous process improvement and deliver on commitments to both customers and owners. Accountable for the creation, delivery and approval of all required deliverables, project control documents and dashboards for client initiatives, including charters, resource plans, risk logs and status reports. Plan projects including defining/leading business requirements analysis, creating WBS, estimating durations/developing schedules/project plans, estimating costs and determining budget, and managing risk. Define validation plans and develop validation deliverables. Manages project budget, scope and schedule, ensuring successful execution of project deliverables according to the MS project plan. Environment: MS Project, MS Suite, SQL DB, SharePoint, SAAS, Client onboarding & transition. PROGRAM MANAGER GLOBAL TALENT TRACK JUL 2011 MAR 2012 SharePoint migration migration Unstructured data migration Served as a leader and focal point for multiple concurrent projects supporting the assimilation of 2000 users as part of the GTT Campus integration program. Tasks include: Working with the business and third party vendors, executes project management deliverables within budget and as per the approved project plan Applying Project Management disciplines such as quality, risk, resource and change management while being accountable for meeting the time, cost and scope of the overall project.

4 Communicating the plan, roles, constraints, milestones and critical path to all team members and project stakeholders. Facilitating discussions with appropriate leadership, vendor and program sponsors to negotiate key decisions related to the triple constraints Helps identify all dependencies and risks within and across deliverables, ensuring that they are effectively managed/escalated. Supporting program-level activities to ensure the overall project goals are met, by providing a decision-making capacity that cannot be achieved at project level. Fosters and nurture a positive and collaborative relationship between the various teams assigned to the project and the external vendor teams to insure that all project deliverables, requirements, and dependencies are being met, communicated and synchronized between the various groups and the rest of the organization. Environment: SharePoint, MS Project, MS Access, MS Suite, PRF, SOW, MOU, Client Workshops, HP Openview IT PROJECT MANAGER O2 INC. JAN 2010 MAY 2011 Working with a $2.5 million budget and a team of 10 resources/smes across various departments, managed the development of an in-house application to assist in filling an existing business gap. Notable Project: Win XP Win 7 migration: Proposed, strategized and initiated the migration of 850 global endpoints from Windows XP to Windows 7, inclusive of: requirements gathering, compatibility assessment of over 1500 applications, application functional testing, OS desktop deployment, application migration, support training, and Business Unit communications. Environment: MS Project, MS Suite, CRM, BMC Remedy, Lotus Notes, PROJECT CONTROL OFFICER BRITISH GAS, UK NOV 2008 OCT 2009 Assisted the senior PM with technical execution, management and monitoring of the migration from analog to digital meters across Scotland. Environment : MS Project, MS Suite, SAP PROJECT COORDINATOR SKY SATELLITE SERVICES, UK MAY 2008 OCT 2008 Assisted the PM in the drafting and issuance of project proposals. Prepared project organization and communication charts. Tracked the progress and quality of work being performed by Sky Engineers. Effectively and accurately communicated relevant project information to the client and project team. PROJECT COORDINATOR AMERICAN EXPRESS JUN 2005 AUG 2006 Reported, analyzed and recommend process improvements in light of trends observed for disputes and queries to the business owners and stakeholders. Was part of a compliance team as an added responsibility in which internal audits were done to check if all the processes were running as per compliance and addressed any finds to the business for closing the risk/issue with the respective owners TECHNICAL SUPPORT OFFICER CONVERGYS SEP 2004 MAR 2005 Provided technical support on Windows XP operating system using documented procedures and available tools. EDUCATION & CERTIFICATIONS

5 2017- PMP (Project Management Professional from PMI) Six Sigma Yellow Belt from RBC 2007 Master s Degree in IT(Software Systems) from Heriot Watt University, UK 2004 Bachelor s Degree in Electronics & Communication Engineering from VTU, India