End User Computing. Redefining Application and Data Delivery to the Modern Workforce

Transcription

1 End User Computing Redefining Application and Data Delivery to the Modern Workforce 1

2 The Dilemma IT HAS BUSINESS WANTS Apps OS Devices Connections COSTLY, COMPLICATED, LABOR-INTENSIVE MANAGEMENT PROCESSES AND UPGRADE CYCLES IMMEDIATE, FRICTIONLESS ACCESS THROUGH ANY DEVICE 2

3 Build A Well-managed Environment And Move From Managing Devices To Managing A Consistent User Experience Physical, Manual Processes Zero Touch Automated Processes PERSONA MANAGEMENT APP MANAGEMENT DYNAMIC DELIVERY UNMANAGED WELL-MANAGED 44% REDUCTION IN TCO APPS AND DATA SECURELY DELIVERED TO USERSAT ANY END POINT VIA APP STORE Source: Gartner: Desktop Total Cost of Ownership 3

4 44% TCO Reduction With Well-managed Desktops IT >$30M* in annual direct costs saved BUSINESS 75 hours gained annually per end user in productivity Labor Downtime Software Hardware and Facilities Fixing Training Unmanaged Well-managed Unmanaged Well-managed Source: Gartner: Desktop Total Cost of Ownership Example *10,000 users 4

5 How Do You Transform End User Computing? Develop requirements, use cases, and personas Segment end users and identify enterprise services Characterize your users and identify services Create a standard end user app catalog Understand usage, normalize, and map to users Enable personalized consumption via enterprise app store Build and configure services, prepare apps, test the service Migrate devices and users Design and Build a well-managed, automated, servicesbased architecture 5

6 Characterize Users Develop personas based on how they work Less Compute More Compute Office-bound Task-oriented Power Mobile Telecommuter COMPUTE DIMENSION More compute power for developers and engineers Less for task and productivity workers MOBILITY DIMENSION Laptops and tablets for more mobile employees Desktops and virtual desktops for office-based work SECURITY BASED ON BUSINESS RULES Access determined by business unit, role, and location Rarely Mobile Mostly Mobile 6

7 Segment Users Define services based on real-world usage patterns and consumption Task Oriented Office Bound Telecommuter Power Mobile Virtual Desktop Physical Desktop Physical Laptop Physical Laptop File Sync and Share File Sync and Share Workspace Workspace Unified Communications Mobility 7

8 Gain Control Of End User Apps Power Mobile Telecommuter Task Oriented UNKNOWN TITLES MULTIPLE VERSIONS OF APPLICATIONS UNCLEAR NUMBER OF INSTALLATIONS NOT IN COMPLIANCE Office Bound NORMALIZED STANDARDIZED MAPPED TO USERS 8

9 Create A Standard End User App Catalog Understand application usage, dependencies, and compatibility Normalized inventory of all the end user applications within the enterprise Correlated application usage by user type and mapping of applications to users Detailed End User App Catalog of applications delivering the right solution for every user in the environment physical or virtual 9

10 Design Services And Architecture Design end user services e.g., VDI, mobility, sync and share Map users to apps and services Perform endpoint and infrastructure capability and capacity analysis for physical and virtual candidates Select endpoint virtualization and management platforms Create migration plan with costs for migrating all users 10

11 Build A Well-managed, Automated System Package applications for dynamic delivery and self-service consumption Configure end user services, e.g., virtual and physical desktops, mobility, sync and share Automate user provisioning and application delivery Integrate foundational services, e.g., security, print, systems management Implement zero-touch management processes Migrate users based on app catalog for fast, parallel migrations 11

12 The Transformed End User Computing Environment EMPOWERED USERS User choice Fast, flexible access to apps and resources SIMPLIFIED IT Reduced desktop hardware management Simplified data and apps management Users provisioned, not devices MANAGED RISK Access, not devices, managed Data and intellectual property protected IMPROVED ECONOMICS Reduced TCO Infrastructure that scales to meet business demand 17

13 Insurance and Financial Services Firm Transformed End User Environment Challenge Reduce end user costs across desktops and critical Microsoft applications including Exchange and SharePoint Solution Design and deploy end user computing solution including 5,000 virtualized desktops Design and build a virtualized Exchange 2010 messaging system integrated with Lync and migrate 26,000 mailboxes from Exchange 2003 Results Reduced costs with virtualized infrastructure for desktops and critical applications Improved user experience for communication and collaboration on a fully supported platform 18

14 Boston Scientific Full Clone VDI Challenge Large-scale VDI environment Full Clone persistent desktops mandatory VDI user-experience complaints Storage cost, complexity Solution XtremIO all-flash array One X-Brick for desktops Application VMware Horizon View VDI VMware vsphere Hypervisor Results Incredible end-user desktop experience Lower $/desktop than prior storage array Rapid desktop rollouts during production hours Complex VDI made simple and successful 19

15 Where To Start? Comprehensive End User Computing Strategy, Design, and Implementation Service Characterize your users and identify services Create a standard end user app catalog Design and Build a well-managed, automated, services-based architecture Characterize Users and Workloads Gather usage and workload consumption info and interview key users Design Architecture Design end user, automation, and foundational services Create App Catalog Normalize, standardize, and build data base Build and Migrate Configure physical/virtual software and infrastructure; migrate users; communicate results Service Description Design and implementation of a wellmanaged, automated end user computing environment that enables secure delivery of apps and data to users at any end point 20

16 Why EMC For End User Computing Transformation? Assessment and discovery utilizing automated tools speeds implementation Hundreds of engagements deploying hundreds of thousands of endpoints Proven global deployment experience and methodology that speeds implementation and minimizes risk VDI performance at scale with Flash Proven reference architectures and VDI POCs to simplify deployment Thought leaders with elite vendor certifications Microsoft, VMware, EMC, Cisco, and Citrix 23

17 THANK YOU Mark Froud Principal Solutions 24

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