YARDI Commercial Suite. Smarter Solutions for Places that Matter TM

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1 YARDI Commercial Suite Smarter Solutions for Places that Matter TM

2 Places that Matter Every property you manage is important, and you make decisions knowing that each office, retail, or industrial space is an environment that means something to its owners, managers, and tenants. We understand your commitment to providing the highest quality properties to your tenants, and the greatest value to property owners and investors. Our smarter solutions make it easier for you to take care of your customers and the employees in your organization. Places that Matter to You, to Your Customers, to Your Community, to Us

3 Business-Wide Solution with Comprehensive Business Intelligence The Yardi Commercial Solution is a single business-wide solution including comprehensive front office and back office solutions with unprecedented business intelligence and mobility. Once you standardize your operations on Voyager, you can utilize the entire system for end-to-end efficiencies and a 360 view of your business. Commercial Suite Voyager Commercial... 1 Commercial CRM...7 Advanced Budgeting & Forecasting Procure to Pay Orion for SharePoint COMMERCIAL Café...27 Software as a Service Yardi Commercial Solution Property Marketing Lead to Lease Business Intelligence Lease Administration Procure to Pay Maintenance & Construction Front Office Back Office YARDI Voyager TM SMART Owner/Tenant Relations Financial Reporting & Compliance Budgeting Forecasting & Valuations Vendor Management Accounting for Owners & Partners SMARTER YARDI Voyager plus YARDI Orion TM for SharePoint YARDI Commercial Suite TM and the Voyager Orion Commercial Suite Yardi 5

4 Voyager Commercial Key Benefits Browser agnostic platform with full mobile access Drives workforce efficiency and reduces spreadsheet dependency with automated processes, dashboards, workflows, and notifications Enables fast completion of tasks throughout the entire property management lifecycle»» Improves decision-making and informs your property and portfolio strategies with real-time analytics that highlight risk An end-to-end property management solution to help you manage the entire commercial real estate lifecycle and enhance the underlying value of your property. Yardi 1

5 Yardi Voyager Commercial Key Features From commercial real estate owners and managers with small portfolios to large global enterprises, Yardi Voyager combines property management and accounting with ownership, financials, budgets, forecasts, construction, and maintenance for a holistic view of your portfolio. Voyager is an end-to-end commercial property and financial management platform for office, retail, and industrial real estate. Voyager automates processes with role-based dashboards, workflows, critical date notifications, and analytics to help increase efficiency and improve decision-making. Enabling faster execution of property operation strategies, Voyager helps drive improved analysis and decision-making and delivers maximum transparency across your business. Automated Lease Administration The Voyager lease administration system forms the backbone of the commercial billing process, which accommodates indexation, complex recoveries, retail overages, multi-currency leases, and more. The automated leasing workflow allows lease administrators to set up terms of complicated industrial, office, and retail leases and amendments, while reviewers can compare the abstract to the actual legal documentation before activation. All lease modifications such as expansion, contraction, relocation, holdover, and renewals are stored with the lease details for easy drilldown and historical reference. Leases can be organized by customer, making the billing and analysis of multiple leases for national tenants simple. Streamlined Recoveries Voyager fully automates the recoveries process. You can configure the varying numerators and denominators, base years, caps, gross-ups, and management fees for the terms defined in the lease. And because the calculations differ for each tenant, Voyager eliminates the daunting job of reconciling all variables and compiles an accurate accounting of what your tenants owe. The billing results are invoiced to your tenant in an easy-to-understand format that helps reduce tenant billing disputes and increase cash flow. Comprehensive Lease Management Property/Space Recoveries expense books & reconciliations Rent renewal, escalations, straight-line rent Prospects/Contacts LEASE Amendments to lease clauses Retail percentage of sales based rent structure Customer/Company Options expansion, contraction, renewal, termination Critical Dates, Tasks & Notifications Critical dates, tasks, and notifications are an integral part of the Voyager lease management system. Dates and tasks are integrated into the user s dashboard, so that important deadlines are never missed. You can automate tasks or notifications based on dates you define, including: hhlease expirations hhoption notices hhtenant insurance expiration In addition, you can use tasks and notifications to perform valuable internal audit functions. They deliver daily, weekly, or monthly notifications such as: hhoutstanding AR older than 30, 60 or 90 days hhfinancial periods not closed hhbatches left un-posted hhwhether your NOI is within acceptable standards Correspondence Management Yardi Correspondence Management will redefine how you process documents. It allows you to create customized invoices, statements, collection letters, prospect letters of intent, as well as owner and investor reporting packages. Templates merge with lease data, reports, and graphs; the generated documents can be automatically ed, printed, or saved as PDFs. Advanced Retail Voyager makes it simple to track sales and charge percentage rents. The tenant retail parameters allow you to easily define sales types and reporting and billing frequencies and breakpoints, including an automatic calculation of natural breakpoints. The overage function automatically calculates and creates your percentage rent charges. Retail analytics provide up-to-the-minute reporting on sales, including MTD, YTD, Moving Annual Total (MAT) comparisons and tenant occupancy costs. Controlled administration of leases and amendments including lease option management with encumbrance tracking Integrated accounting and property management functions Role-based dashboards and critical date notifications Simplified setup of complex expense recoveries Complete retail percentage rent calculations Easy straight-line rent adjustments for FAS 13 and IAS 17 Real-time analytics, dashboards, and business intelligence Supports multiple currencies, languages, GAAP, and local taxation requirements 2 Yardi Yardi 3

6 Portfolio Reporting & Analysis Role-Based Dashboard The commercial dashboard maximizes efficiency and transparency by allowing you to see property tasks and performance in a single user-friendly interface. Your property managers can track critical dates, pending lease workflow actions, work order summaries, and access key reports such as stacking plans. All with the ability to drill down to transaction-level detail. Real-Time Analysis Designed for managers who want to analyze information in a fast and flexible way, Yardi Analytics are a new breed of reporting tools that enables real-time key performance indicators. Yardi Analytics are built to facilitate drilldown to source transactions, and flexible enough to slice and dice data by attribute such as portfolio, region, period, and currency. hhanalyze by attribute, entity, GL book, segment, period hhdrilldown from summary to source transaction hhpublish to PDF or Excel hh report packages automatically hhcreate your own KPIs with custom analytics hhoptimized for fast results Commercial Analytics Yardi Analytics include comprehensive commercial property and portfolio reporting. From owner reports to internal exception and management reporting, our commercial analytics are geared toward increasing the performance of individual and consolidated properties and identifying outliers in a large portfolio. Commercial analytics provide real-time key performance indicators for lease management, recovery reconciliation, performance statistics, and more, including: hhrent roll and vacancy hhlease abstracts hhoccupancy summary hhexpense recovery and reconciliation hhprojections for current and future lease expirations hhcustom commercial reports using custom analytics Financial Analytics Yardi Analytics also provide robust financial reporting and key performance indicators. The financial analytics engine leverages Voyager s accounting platform by drawing directly from general ledger transactions. Create instant comparisons and analysis, and compile your monthly, quarterly and yearly financial report packages in real time. Slice and dice your income statement by user-defined property attributes, view your balance sheet by country and currency, and publish financial reports to an investor portal with the click of a button. hhsupports IFRS, GAAP, and international accounting needs hhused by publicly traded companies around the world hhautomated delivery with correspondence management hhreporting speed optimized by Voyager datamarts hhcustom financial reports using custom analytics Maintenance & Inspection The built-in Yardi Maintenance Management module allows you to easily perform and track daily maintenance activities for all types of commercial real estate including retail, office, and industrial properties. Streamlined, user-friendly workflows employ intuitive dashboards, calendars, and alerts to speed the maintenance process and ensure that you provide consistently outstanding service to your tenants. Seamless integration between tenant data and Yardi s powerful GAAP-based accounting system means accurate, up-to-date financial information and complete audit trails are always at your fingertips. The add-on Yardi Inspection module is a flexible tool for scheduling, performing, and managing all types of inspections. It allows you to create customized templates that follow your business rules and ratings, assign inspections based on criteria you define, and view detailed reports on inspection history. Yardi Inspection tracks the inspector, inspection type, status, due date, completion time, and more. Work orders are created directly from the inspection screen, and inspection results automatically generate notification letters. Mobile Inspections Yardi Inspection Mobile allows inspectors to access and enter inspection data from a smartphone or tablet without using the full Voyager browser client. Assigned inspections appear on an inspector's device instantly, and completed results update the Voyager record automatically. Yardi Inspection Mobile can operate in areas without mobile or wireless coverage and synchronize data once a connection is established. Yardi Inspection Mobile is available at the itunes App Store, BlackBerry App World and Android Market. Mobile Maintenance Yardi Maintenance Mobile allows maintenance technicians to access their assigned work orders or create new work orders from the field. They can add technician labor, time and inventory data to work orders and complete work orders in real time. Yardi Maintenance Mobile is available for iphones and ipads, Android phones and tablets and BlackBerry smartphones. In addition, mobile enabled maintenance Web pages can be accessed from any Web enabled mobile device. Available at itunes, Android Market and BlackBerry App World. Key Features Analytics and insight for better decisions Multiple GAAP, multi-language and multi-currency capabilities SSAE 16 compliance via Yardi Cloud Services Real-time, 24/7 access to operational data with Yardi Mobile Apps 4 Yardi Yardi 5

7 Commercial CRM Shorten the leasing lifecycle and deliver Key Benefits Streamlines leasing cycles from lead generation through proposal creation and lease execution Delivers insight that leads to better business decisions and greater visibility into all leasing activities, opportunities, and deals Saves time and increases efficiency by leveraging Microsoft Outlook to enhance collaboration and communications with colleagues, prospects, customers, and vendors Reduces time needed to close deals through document generation and automated workflows and notifications Mobile capability delivered via iphone, ipad and other mobile devices greater efficiency in workforce practices and personnel to drive revenue. 6 Yardi Yardi 7

8 YARDI Commercial CRM Yardi Commercial CRM (Customer Relationship Management) centralizes valuable prospect and customer information in the centralized Yardi Voyager database. Leveraging the browser-based Voyager platform and the ease-of-use of Microsoft Outlook, Yardi Commercial CRM provides real-time access to all activities relating to your customers, prospects, and leasing pipeline. It eliminates duplicate data entry by capturing contacts and correspondence step-by-step to automate the leasing process, from lead generation through proposal creation and lease execution. Streamlined Leasing Yardi Commercial CRM provides greater visibility into all leasing activities, with a holistic view of your prospects and customers that leads to better business decisions. The solution automatically tracks leads from your tenant portal, and reduces the time needed to close deals by streamlining the leasing process through document generation and automated workflows. Tight integration with Outlook means you can access all CRM related data from within Outlook, which saves time and increases efficiency. Mobile CRM Application Yardi CRM Mobile allows leasing agents to access the CRM module and their Voyager property management data while on the go. Yardi CRM Mobile improves the efficiency of customer facing staff, providing remote access to contact, task, lead, deal, and account information as well as pipeline analytics. Yardi CRM Mobile also allows you to run lease abstracts from your mobile device, reducing cycle times from lead to lease. You can also gain instant access to unit availability with Google map functionality to help make better decisions on tenant retention, mix and profitability. Key Features Leasing agent dashboard for easy navigation to prospects and customers Record of all and other activity related to leasing and renewals Deal wizards for quick data entry Pipeline reporting and analytics Outlook integration for , contacts, and calendar items Marketing brochures, mass s, and campaign management Yardi Portal integration for real-time availability and document sharing Increased Productivity Improve the efficiency of your staff using Yardi Commercial CRM as the hub for all day-to-day activities for both leasing agents and management. Yardi Commercial CRM puts leasing data at your agents fingertips in an easy-to-use interface with role-specific dashboards and data drilldown. When integrated with Yardi Advanced Budgeting & Forecasting, Yardi Commercial CRM helps eliminate the need to create speculative leases or MLAs on deals. Outlook integration and Yardi mobile apps deliver easy-to-use solutions and 24/7 efficiency. Leasing on the Go Mobile Leasing Yardi Leasing Pad delivers customer relationship management direct to your tablet, enabling staff to respond quickly and accurately to prospects by utilizing easy to access, realtime information regarding space availability, restrictive lease clauses, budgets and market rent data. Proposals and counter proposals, approvals, and lease documentation can be efficiently produced and distributed. Full integration with Outlook means communication, activity and event tracking is easy and accurate. 8 Yardi Yardi 9

9 Advanced Budgeting Key Benefits Reduces budget cycle times and increase compliance Forecasts future revenue with detailed, realtime assumptions and enhance visibility Reduces time spent on each asset with automated forecasts and valuations Creates confident assumptions on model properties without affecting actual records Generates valuations and forecasts that heighten business intelligence Leverages multi-currency capabilities and international valuation techniques & Forecasting Engage in highly effective planning processes by delivering budget projections with increased accuracy and the ability to make quick, accurate, flexible forecasts. 10 Yardi Yardi 11

10 YARDI Advanced Budgeting & Forecasting Yardi Advanced Budgeting & Forecasting is an essential tool for commercial real estate owners, managers, and investors who need to continually measure the financial health of their investments. This solution helps drive highly effective planning processes and delivers budget projections with increased accuracy to help reduce the cycle times associated with the budgeting and forecasting process. You can eliminate costly imports and exports to spreadsheets or niche budgeting programs and quickly make accurate and flexible forecasts informed by detailed property data. Changing assumptions, speculative leases, debt, and construction projections are easy and intuitive. It provides detailed analysis and comparison of future income and expense projections using data from actual tenant leases, streamlines budget preparation, and creates custom forecast models and formulas. This seamless, end-to-end advanced budgeting and forecasting solution delivers the speed and accuracy that leads to greatly reduced cycle times and workforce efficiency. Enhanced Budgeting Deliver detailed analysis and comparisons of future income and expenses and significantly enhance the budget preparation process. Comprehensive financial reporting delivers in depth analysis and explanation, making budget reviews quicker; powerful budgeting and forecasting tools enable the generation of detailed projections with greater accuracy and efficiency. Market Leasing Assumptions Utilizing detailed Market Leasing Assumptions, our software provides precise budget projections for rents, recoveries, charges, concessions, and retail sales overage figures. It is easy to apply inflation estimates to leasing income and expenses including rent, recovery charges, occupancy, costs, inducements, and retail sales. Automated Valuations Automatically calculate future cash flows and determine net present values (NPV) and internal rates of return (IRR) at the property and portfolio level. All GL transactions, lease changes, market leasing assumptions and future vacancy projections are automatically factored into the analysis in real time. Ensure the timely delivery of reliable information, deliver better risk analysis and make more informed buy, hold or sell decisions in an effort to maximize returns. Advanced Modeling Yardi Advanced Budgeting & Forecasting is an essential tool for modeling and analyzing debt service and cash flow forecasts to provide clear visibility into current and potential assets utilizing data drawn directly from the centralized Voyager database. Advanced modeling capabilities create forecasting scenarios that deliver optimal investment proposals for acquisitions and investors. Forecast and manage debt service using real-time assumptions for loan terms, mortgage interest rates, and repayment schedules including points, fees, and potential penalties. Apply variables to improve consistency and accuracy and model unlimited deals for potential investors using varying commitment levels and IRR hurdles. Key Features Automated budget preparation and analysis using real-time property data Increased budget projection accuracy to help maximize profitability Commercial model properties to safely make lease and space configuration changes Scenario analysis and comparison to predict future revenue Vacancy, debt and rentable items for modeling Robust workflows and approval processes»» Unlimited budget versions and revisions with copy and consolidate capabilities Model Properties Gain the ability to create a budget based on model properties. The model allows users to modify or delete units and records to support budgeted leasing assumptions. This enables users to make assumptions in the budget world without affecting real world unit and lease records. Robust Reporting Report on specific budget accounts with narratives and detail. Utilize advanced Commercial Tenant Analytic reports to show revenue and lease inducements and market leasing assumptions and occupancy for a budget term. Analytics allow for quick comparison of budget versions to identify differences with GL actuals, allowing you to quickly isolate variances. Sensitivity Analysis Drive improved decisions on acquisition and disposition by enabling the analysis of unlimited what if scenarios, combining real-time property, lease, and investor data with market leasing assumptions and other variables. Quickly change hold timing, cap rates, inflation and other factors to see immediate impact on assets, assess risk, and capitalize on emerging opportunities. 12 Yardi Yardi 13

11 Procure to Pay Key Benefits Single database ensures real-time business operations and data access Compatible with Yardi Voyager and non- Voyager accounting systems Paperless solution reduces costs and enables accelerated payment processing Centralizes vendor management for portfoliowide insight to vendor risk Models service contracts to track financial and operational progress Features comprehensive reporting and analytics from purchase order to invoice to payment Go paperless with our centralized procure to pay solution. Gain spend management with online catalogs, approval workflows, electronic invoice processing and payments, reporting, and analytics. 14 Yardi Yardi 15

12 YARDI Procure to Pay Yardi Procure to Pay streamlines and automates your accounts payable process, so you can reduce costs, work more efficiently, and focus on your clients. This paperless solution encompasses centralized vendor management, request for proposal creation and publication, contract management, procurement, invoice processing and payments, analytic reporting, and a vendor portal and it supports both Yardi Voyager and non-voyager accounting systems. Control Spend Yardi Procure to Pay centralizes procurement and provides portfolio-wide spend management. Online catalogs are defined by you and represent existing vendor relationships, down to the property level. Easily access favorite product lists, add items to your shopping cart, and the purchase order is automatically populated. Your ability to approve and leverage negotiated pricing across your portfolio and perform real-time budget checks maximizes spending control. Eliminate Paper Yardi Procure to Pay virtually eliminates copying, mailing, and storing paper, and minimizes touch points that can lead to lost invoices and data entry errors. Electronic invoices are automatically imported directly into Voyager, with an online approval workflow that reduces cost per invoice and improves productivity. Timely payments are enabled by EFT or check. Electronic vendor invoices automatically map to, and compare against, user-generated purchase orders. Lines are compared against price, SKU, and quantity to ensure the ultimate payable correctly maps to the purchase order (sale of record). YARDI Procure to Pay Suite TM Extend Yardi Procure to Pay with smart additions from the Yardi Procure to Pay Suite. These components optimize operational efficiency with centralized vendor and contract management, linkage of invoices to contract terms, electronic RFP creation, and a single source of all vendor data for total transparency and business insight. You also have the flexibility to use these components with non-voyager accounting systems. YARDI Vendor Management TM Centralize product and service vendor information in a single system of record, with a 360 view of all your vendors and property associations. Define your onboarding process to ensure only approved vendors are added to your accounting system, and proactively assess vendor risk across your portfolio. YARDI Contract Management TM Oversee contracts and proactively model your vendor relationships from a centralized repository. Easily manage contract execution and match contract terms to vendor invoices. Initiate your contracts with an electronic step-by-step RFP creation process that enables vendors to submit bids online so you can compare bids side by side to award. VENDOR Café TM Optimize vendor communication with this Web-based portal available to Yardi-registered and client-approved vendors. Vendors can upload insurance certificates, receive expiration alerts, view their ledgers, upload invoices, monitor invoice approvals, and set up electronic (ACH/EFT) payments. Key Features Catalog options include Yardi-hosted with your vendor pricing, a designated vendor s website, or the Yardi Marketplace with pre-negotiated pricing Customizable approval workflows match your policies and procedures Paperless invoice processing with online approvals for timely payments Systematic matching of electronic purchase orders to invoices GL account balance insight during entire AP process Automated invoice payments via EFT or check (Voyager Accounting System) Standard reports and analytics to assess transactional data Mobile applications to optimize efficiencies Shopping cart content generates individual purchase orders for each vendor. User views Yardi Marketplace items, client negotiated items and vendor s supporting punchout. Easy access and review of critical documents to assess risk. 16 Yardi Yardi 17

13 Orion for SharePoint Key Benefits SharePoint preconfigured for real estate and synchronized with Yardi Voyager Financial and operational data combined for a 360º view of your business Easy document management for the lifecycle of your documents Employee portals that empower your staff with enterprise information, resources, and tools Corporate marketing websites for enhanced prospect and tenant experiences Components are configurable to allow you to tailor to your business needs Mobile accessibility across multiple devices and browsers Combine your operational and financial data from Voyager with your Yardi ancillary services data and achieve a 360-degree view into your business for unprecedented insight. 18 Yardi Yardi 19

14 YARDI Orion for SharePoint Business Intelligence Yardi Orion for SharePoint is a unique platform that will revolutionize your business operations. Preconfigured for real estate, Orion enables rapid, simplified deployment of SharePoint and reduces customization costs. Orion leverages the financial and operational data in your Yardi Voyager system and combines it with SharePoint tools to provide real estate specific business intelligence, document management, employee portals, and corporate websites. You ll gain unprecedented insight into your business, along with never before possible collaboration. This groundbreaking solution expands secure access to your internal and external users by unlocking key property information and providing new functions to improve productivity. Business Intelligence Gain a 360º view of your business. Orion combines the financial and operational data in Voyager with Yardi Commercial Suite ancillary services and utilizes a pre-built data warehouse with business intelligence cubes to provide out-of-the-box business intelligence dashboards. You get total visibility with deep reporting and analytics for your entire portfolio. Working with the end-to-end Voyager platform and including data from your ancillary services, Orion powers valuable reports that show how your business performance is trending providing information that can be combined for unique insights and acted on quickly. Key Features Out-of-the-box business intelligence dashboards for all aspects of your business Pre-built data warehouse and business intelligence cubes Performance metrics with instant slicing, dicing, and pivoting data Ad hoc reports with drilldown with SQL Server Reporting Services and Excel integration Unprecedented turnkey business intelligence across your entire organization. 20 Yardi Yardi 21

15 YARDI Orion for SharePoint Document Management Take document sharing and collaboration to a new level, with end-to-end document management that encompasses the life cycle of documents in your organization including how they are created, reviewed, published, archived, and retired. With Orion document management, you can store easy-to-find, living documents with full Voyager property security and access tracking, quick search functionality, and document workflows with version control and revision histories. Orion allows batch scanning and includes conversion routines for your existing documents, eliminates storage capacity concerns, and provides a synchronized structure for your portfolio, property pages, and document libraries. Your users can easily access documents from Orion. Expanding secure document access that enforces your business rules to your internal and external users drives greater productivity across your entire organization. Document Management Orion Document Input & Capture Scan Documents Upload Documents Indexed for Fast Search SharePoint Document Management Key Features End-to-end document management from initial document intake to retirement Scan paper documents for publishing to your document libraries and manually apply metadata or use systemgenerated intelligent QR codes Application of Yardi Voyager security controls for access to Orion documents Metadata tags for easy document lookup Document tracking, version control, check-in and check-out, and revision histories Conversion of existing Yardi Voyager attachments and non- Yardi Voyager documents YARDI Voyager Voyager Application Data Completely integrated with Yardi Voyager so that documents can be accessed directly from Voyager, or through SharePoint. Documents are indexed with Voyager meta data to make searching by names or codes fast and easy. 22 Yardi Yardi 23

16 YARDI Orion for SharePoint Yardi Orion for SharePoint provides customer-defined intranets that empower your staff with enterprise information, resources, and tools to interact and engage more productively. Orion employee portals utilize configurable templates, security and the Orion Web parts catalog to match your organization s structure for dynamic interdepartmental communication and collaboration environments that include corporate documents, employee/office directories, and more. Yardi Orion's pre-designed page layouts and catalog of Web parts give you a flexible platform, and SharePoint content management tools enable easy site updates. Orion employee portals save countless hours for your staff and remote users by centralizing information in a single, secure system. Employee Portals Employee Portals Key Features Configurable employee websites organized to match your company s department structure Orion catalog of customized web parts designed to display corporate documents, information, and directories User-defined security at the site and document library level restricts access to approved employees only SharePoint content management tools for easy site modification 24 Yardi Yardi 25

17 COMMERCIAL Café Key Benefits Enhances property marketing to drive broader visibility of available leases and properties for sale Integrates brand and corporate messaging with the promotion of properties and leases online Drives workforce efficiency and reduces costs with online document management Shortens accounts receivable lifecycles by enabling online payments Reduces maintenance lifecycles and enhances tenant relations by providing online tenant portals for service requests Promotes collaboration with customers with services delivered via any web enabled device Dynamic online property listings and self-service tenant portals enhance your marketing efforts and deliver unrivaled customer services. 26 Yardi Yardi 27

18 COMMERCIAL Café COMMERCIALCafé is your company s online marketing presence for tenants and prospects. Provide greater visibility of available leases and promote properties for sale and at the same time integrate corporate brand identity and messaging. Additionally, provide tenants with best-in-class services through access to online payments, tenant statements, maintenance requests, and other service offerings. Listings available on COMMERCIALCafé include all real estate property categories such as commercial office space for lease and for sale, hotels and motels, retail space and land for sale. Key Features Provide tenants with streamlined access to documents, online payments, and more Deliver an outstanding prospect experience with clean listing layouts and easy to use features Property Listings Online property listings allow prospects to search by property type, location, and property criteria from any Web-enabled device. Tenant Portals Provide dynamic online tenant services including the ability to make payments and maintenance requests online or from a mobile device. Site Manager Online site management tool allows site managers to easily review, add, and edit property and suite details such as features, photos, and suite plans. 28 Yardi Yardi 29

19 Software as a Service Key Benefits Three deployment options to choose from Seamless integration of new releases and updates Rapid solution implementation and deployment Hardware and network setup and performance monitoring 24/7 accessibility Scalability and protection against outdated technology Lower overall cost of implementation and maintenance Access to expert technical support staff Up-to-the-minute reporting for all properties in your portfolio Rapid, best practices based deployment without the worry of application management or IT maintenance. 30 Yardi Yardi 31

20 YARDI Software as a Service Yardi Software as a Service (SaaS) utilizes over ten data centers, based in various locations across the world, to enable faster, best practice based deployment of our latest platforms. Taking away the worry of managing applications and maintaining IT networks, SaaS allows you to optimize your Yardi platform with a pre-configured setup, painless upgrades, secure IT infrastructure, 24/7 accessibility, full business continuity all while reducing your overhead and capital costs. Yardi SaaS deployments are available in three options. Key Features Real-time, centralized processing and remote site linking 128-bit encryption over the Internet SSAE 16 and PCI compliance SaaS With Yardi SaaS, clients share the application but have their own secure database. Yardi manages service packs, plug-ins and new versions, meaning clients do not have the worry of performing upgrades themselves. Each SaaS client benefits from their own secure, best practices configured database and unlimited application support and retains the ability to tailor and customise Voyager features to meet their individual needs. SaaS Select Yardi SaaS Select clients have their own installation of the application and their own secure database which offers each client the ability to control their own versions and upgrades. Clients can choose if and when to upgrade, adopt new releases, and install plug-ins and hot fixes. SaaS Select allows clients to create and maintain custom tables and reports and standard interfaces. Private Cloud With this option, clients have their own network, Voyager program and database. This is achieved with a virtual LAN and includes Active Directory Synchronization. This option allows clients to load non-yardi applications into their Private Cloud and provides state-of-the-art hardware and networking solutions with 24/7 service. The Private Cloud option also supports custom tables and reports and standard interfaces. Compliance Our hosting services are fully SSAE 16 (formerly SAS 70) compliant. We submit to a yearly SSAE 16 review and receive an SSAE 16 Service Auditor s Report annually. Redundancy and Uptime hhguaranteed business continuity and disaster recovery hhnightly backups and off-site transfer of all data hhseismically braced server racks hhstate-of-the-art fire suppression system hhweekly server maintenance hharound-the-clock monitoring of server operation hhbattery backups and a fully automatic fail-over standby generator to ensure uninterrupted performance in the event of a power failure Multiple firewalls On-premises security personnel Continuous video surveillance Biometric screening to enter/ exit Yardi Data Centers Primary and secondary data center location for comprehensive DRP (Disaster Recovery Planning) service 32 Yardi Yardi 33

21 Leading Business-Wide Real Estate Management Software and Services At Yardi our mission is to provide our clients with superior products and outstanding customer service, while we take care of our employees and the communities where we work and live. With that commitment, Yardi leads the industry in providing full-business software solutions for real estate property management, financial accounting, and asset management. Organizations like yours have been using our proven and mature software with confidence for decades. Yardi Systems, Inc. 430 South Fairview Avenue, Santa Barbara, California phone: Yardi Systems, Inc. All rights reserved. All other trademarks are the property of their respective owners. Printed on recycled paper. CS-BOOK-11x8.5 05/06/2013