RENESAS ELECTRONICS CORPORATION
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1 RENESAS ELECTRONICS CORPORATION QUALITY ASSURANCE SYSTEM FEB 26, 2018 RENESAS ELECTRONICS CORPORATION QUALITY ASSURANCE DIVISION 2017 Renesas Electronics Corporation. All rights reserved.
2 CONTENTS Quality Policy 3 Company Profile 4 Renesas Group Corporate Vision and Mission 5 Organization Structure 6 Manufacturing Sites 7 Organization of Quality Assurance Div. 8 Quality Assurance System 9 Procedure of Quality Assurance System 10 complaint handling 11 Change Control System 12 Corrective Action Flow 13 Summary of ISO,TS Certification Renesas Electronics Corporation. All rights reserved. Page 2
3 QUALITY POLICY Renesas Electronics Group Quality Policy We aim to deliver customer satisfaction and enhance society by providing highly reliable and high-quality products and services. We abide by the following principles in all stages of our business activities including sales, design, development and manufacturing in accordance with our corporate quality management system. We will: Comply with all applicable legal and regulatory requirements Enhance product safety and trust Commit to continuously improve the quality of products and services Strive to continually improve our quality management system 2017 Renesas Electronics Corporation. All rights reserved. Page 3
4 COMPANY PROFILE MAJOR OPERATIONS REPRESENTATIVES Research Manufacture Development Sale and servicing Design of semiconductor products Capital Stock KEY FIGURES 10.0 billion yen Sales billion yen (*1) Tetsuya Tsurumaru Representative Director, Chairman Bunsei Kure Representative Director, President and CEO BASIC INFORMATION Renesas Electronics Corporation Established on November 1, 2002 as NEC Electronics Corporation. (Started operations on April 1, 2010 as Renesas Electronics Corporation) Employees 20,074 (*2) TOYOSU FORESIA , Toyosu, Koto-ku, Tokyo Japan *1 Fiscal year ended December 31, 2017 *2 Consolidated, as of March 31, 2017 Tokyo Stock Exchange, First Section (Since July 24, 2003, TSE:6723) 2017 Renesas Electronics Corporation. All rights reserved. Page 4
5 RENESAS GROUP CORPORATE VISION AND MISSION VISION Renesas creates leading semiconductor solutions that spark innovation for a connected world, building a trusted brand we can be proud of. 企業理念 MISSION 1. Drive progress toward a safer, healthier, greener, and smarter world. 2. Deliver creative semiconductor solutions and support that meet and exceed customer expectations. 3. Strengthen our offering to customers in focus segments through strategic partnerships, alliances and acquisitions. 4. Develop a global culture that encourages open communication, collaboration, and respect for diversity. 5. Seek continuous improvement in everything we do Renesas Electronics Corporation. All rights reserved. Page 5
6 ORGANIZATION STRUCTURE (AS OF JANUARY 1, 2018) Tetsuya Tsurumaru Chairman Internal Audit Office Hidetoshi Shibata CFO Corporate Planning Bunsei Kure President & CEO Quality Assurance Hirotaka Yamanami EVP Organization Development Outside Director: Tetsuro Toyoda, Kenichi Hattori, Jiro Iwasaki Outside Corporate Auditor: Kazuki Fukuda, Yoshinobu Shimizu (part-time), Kazuyoshi Yamazaki (part-time), Takeshi Sekine (part-time) Automotive Solution Business Ryuji Omura EVP Shinichi Yoshioka SVP Industrial Solution Business Yoshikazu Yokota EVP Michael Hannawald SVP Broad-based Solution Business Necip Sayiner EVP Hiroto Nitta SVP Manabu Kawashima EVP Supply Chain Management Masahiko Nozaki EVP Production and Technology Tomomitsu Maoka SVP China Business CEO: Chief Executive Officer / CFO: Chief Financial Officer / EVP: Executive Vice President / SVP: Senior Vice President 2017 Renesas Electronics Corporation. All rights reserved. Page 6
7 MANUFACTURING SITES (Front-end) Wafer Fabrication (Back-end) Assembly & Test Wafer Fabrication : 7 plants Assembly & Test : 3 plants Palm Bay Beijing Suzhou Malaysia (2 plants) Yonezawa Takasaki Naka Global Wafer Fabrication: 1 plant Assembly & Test : 4 plants Yamaguchi Oita Kawashiri Nishiki Japan Saijo Kochi Shiga 2017 Renesas Electronics Corporation. All rights reserved. Page 7
8 ORGANIZATION OF QUALITY ASSURANCE DIVISION Quality Assurance Division Strategic Quality Planning Dept. High-end MCU Quality Assurance Dept. MCU & SoC Quality Assurance Dept. Quality Control Dept. Discrete Devices Quality Assurance Dept. Reliability & Qualification Dept. Mixed Signal Quality Assurance Dept Renesas Electronics Corporation. All rights reserved. Page 8
9 QUALITY ASSURANCE SYSTEM We build quality into the products from the development stage, through continuous improvement of the production processes, in order for more competitive quality and reliability. In addition to above, we have an established comprehensive quality assurance system with product quality monitoring and customer support on quality, serving for customer s confidence in our products. Support Provision of Quality information Failure Analysis Qualification support user s guide Quality meetings with customer Support ensuring customer s confidence through provision of easy-to-understand documents and technical information, engineering support activities and quality support for customer Development Design / Prototype Production process Test/ inspection Development flow Action flow Information flow Relevance Quality and Reliability improvement Failure analysis Reliability technology Reliability physics Data collection Design Quality Control Reliability design Design Review Process/Packaging structure design Product Qualification system Built-in quality and reliability with design methods optimized for microfabrication and large scaling and design review focusing on points of change Document control Parts/material management Process Quality Control Management of facilities and measuring equipment SPC Education Change control Yield improvement Operator qualification Environment management Abnormality Control Activities for built-in quality by process control using scientific and statistical methods and by 4M control. Activities for preventing defective products from leaving the manufacturing plant by detecting unusual data trends and signs of abnormalities at an early stage Product Quality Control Verification by quality assurance test Periodic reliability test Warehousing and shipping control Product quality and reliability level monitoring with sampling inspections and reliability testing 2017 Renesas Electronics Corporation. All rights reserved. Page 9
10 Market & Mass Production Prototype stage Development & Design stage Planning stage PROCEDURE OF QUALITY ASSURANCE SYSTEM Sales and Marketing Renesas Electronics Design Quality Assurance Engineering Manufacturing Plant Requirement Market research Product planning Review of New Product Development Process/package structure development Process/package design approval Development Requirements Marketing Strategy Design and Development Design Review Electrical characteristics approval Process/package qualification Design manual establishment Product qualification Prototype production Purchase Order Sales Planning Mass Production release Technical and control specification Production Planning Incoming Inspection Production Shipment Quality improvement activity / quality information Inspection Occurrence of failure Report Failure analysis and corrective action Reception / Failure Analysis / Reporting 2017 Renesas Electronics Corporation. All rights reserved. Page 10
11 CUSTOMER COMPLAINT HANDLING Failure products (Information) Sales Dept. Production Dept. Tracing and support for Countermeasure implementation Quality Assurance Dept. 品質保証部門 Root cause analysis Prevention of reoccurrence Countermeasures 製造部門設計部門 Report 品質保証部門 Reply 報告 Quality Assurance Dept. Report Sales Dept. Report Failure Analysis Design Dept. Tracing and support for Countermeasure implementation 2017 Renesas Electronics Corporation. All rights reserved. Page 11
12 CHANGE CONTROL SYSTEM Sales Dept. Quality Assurance Dept. Design Dept. Related Engineering Dept. Manufacturing Site Proposal of the change plan Review and evaluation of the change plan Advance notification Approval on the change plan reply confirmation Prototype evaluation Preparation of samples and data Review on the evaluation result Report Change approval reply confirmation Decision and order of the change MP Ramp-stage Control Mass Production 2017 Renesas Electronics Corporation. All rights reserved. Page 12
13 CORRECTIVE ACTION FLOW Notification For defects that are due to design and cannot be closed at factories Renesas Electronics Notification on defective product shipping QC Dept. Definition of abnormality judgment criteria Outflow alert Manufacturing Site Engineering Dept. Root cause analysis and retroactive verification Spilled out? No Decision of treatment on concerned products Production relevant Dept. Occurrence of abnormality Cause Analysis Retroactive verification, Identification & isolation of the affected products Issuance of process non-conformance report Analysis, countermeasure planning and determination of corrective action Verification and approval Instructions on the product and process Information Information on cause and corrective action Implementation of corrective action Effect evaluation Horizontal development of corrective action 2017 Renesas Electronics Corporation. All rights reserved. Page 13
14 SUMMARY OF ISO,TS CERTIFICATION [Japan] Renesas Electronics Corporation Renesas Semiconductor Manufacturing Co., Ltd. Renesas Semiconductor Package & Test Solutions Co., Ltd. Company ISO9001 ISO/TS Headquarters Musashi Site (*) Takasaki Site (*) Headquarters (Naka) (*) Naka Factory Takasaki Factory Shiga Factory Yamaguchi Factory Saijo Factory Kochi Factory Kawashiri Factory Headquarters (Takasaki) Yonezawa Factory Oita Factory Nishiki Factory Sales Department - Renesas Engineering Services Co., Ltd. - (*) (*) (*) (*) = Remote supporting function 2017 Renesas Electronics Corporation. All rights reserved. Page 14
15 [Other than Japan] Company ISO9001 ISO/TS Renesas Electronics America Inc. (*) Renesas Semiconductor (Beijing) Co., Ltd. Renesas Semiconductor (Suzhou) Co., Ltd. Renesas Semiconductor KL Sdn. Bhd. Renesas Semiconductor (Malaysia) Sdn. Bhd. Renesas Semiconductor (Kedah) Sdn. Bhd. Renesas Semiconductor Design (Malaysia) Sdn. Bhd. - Renesas Design Vietnam Co., Ltd. - Renesas Semiconductor Design (Beijing) Co., Ltd (*) Renesas Electronics Europe GmbH (*) Renesas Electronics (China) Co., Ltd. - Renesas Electronics (Shanghai) Co., Ltd. (*) Renesas Electronics Hong Kong Limited (*) Renesas Electronics Taiwan Co., Ltd. - Renesas Electronics Singapore Pte. Ltd. (*) Renesas Electronics America Inc. (ex-intersil Corporation) (*) = Remote supporting function 2017 Renesas Electronics Corporation. All rights reserved. Page 15
16 Renesas.com 2017 Renesas Electronics Corporation. All rights reserved.
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