Operations LEVEL 4. Monitor. Alert. Improve. Automate

Transcription

1 Operations Center SUITE LEVEL 4 Achieve ultimate control of your IBM i core applications, automate complex job routines, streamline processes, get the best from your systems resources and significantly reduce IT costs. Monitor Improve Alert Automate

2 Be in ultimate control of your vital IBM i systems with Operations Center Suite Powerful Technology. Proven Expertise. Operations Center Suite takes automation of your IBM i systems, critical processes and application management to the ultimate level, maximizing cost savings and your profitability. Halcyon Operations Center is our flagship software suite and includes the Advanced Job Scheduler, the most comprehensive scheduler of its type. Multiple LPAR and cross-platform capabilities allow you to schedule jobs across IBM i, Windows, AIX and Linux operating systems. Using the migration tool you can automatically capture and import jobs from other third party schedulers, saving you significant labor and software maintenance costs by having one scheduler with powerful functionality. Unusual schedule patterns can be incorporated without requiring a calendar by running your own user program within Advanced Job Scheduler. These user programs can also be used to interface to a third party calendar. Operations Center Suite provides early warnings of potential disasters that could impact the business and can also achieve substantial savings by automating 100% of the manual tasks and checking procedures. By utilizing system resources more efficiently, Operations Center Suite allows your business to grow without the need to take on additional IT support staff. Designed and developed to appeal to managed services providers and individual data centers, Operations Center Suite is Halcyon s highest level of automation, system monitoring and management software for the IBM i. Halcyon s solutions interface with recognized open source systems such as Security Information Event Managers (SIEM), Log Amalgamators, IBM Tivoli, HP OpenView, CA Unicenter, BMC Patrol and any Syslog or SNMP compliant system. The software also interfaces with both in-house and proprietary Help Desk systems. Halcyon are an innovative company that builds modern solutions and I was confident that they could fulfill our organization s technology needs AS/400 Operations Manager, Mizuno USA, Inc. Advanced Job Scheduling Halcyon Advanced Job Scheduler enables organizations to schedule highly complex job streams and track these across different IBM i systems or across other servers to ensure that business processes are running smoothly, at the optimum time and at maximum efficiency. Business Application Monitoring Use specialist, in-built templates to automatically monitor critical business applications like Lawson M3 (Movex), SAP, JD Edwards, Misys Equation, Midas Plus, Infor and well-known High Availability solutions. Further integration with other Halcyon specialist tools allow the monitoring of any web browser-based applications. Performance Management Monitor the performance of multiple systems and partitions and view both detailed and graphical results displayed in real-time using the intuitive interface. Statistical and trend analysis is provided as well as automated alerting of performance threshold breaches. Disk Space & Spooled File Management Quickly see what is taking up your disk space and remove longforgotten files, out-of-date test libraries, old spooled files, save files and IFS folders. Provides comprehensive analysis of all disk resources including the IFS, using flexible build processes for improved efficiency and reduced build time. A comprehensive spooled file distribution and archiving tool is also included which provides real-time monitoring, filtering and fast retrieval of archived spooled files. Enterprise Management & Mobility Halcyon Enterprise Console, included with the software, gives full visibility of messages and alerts generated by IBM i, AIX, Windows and Linux servers providing a centralized dashboard view of your entire enterprise. A smart App, free to Halcyon customers, means you can view the status of your Enterprise on your iphone/ipad/ipod Touch or Android device. 2 - Operations Center Suite

3 How Operations Center Suite can solve your business challenges What our customers say about Operations Center Suite: The flagship of our range of systems management, scheduling and automation tools for the IBM i. Level 4 - Operations Center Suite allows you to schedule jobs, manage system messages, critical events, performance, disk space and spooled files as well as automating system saves and essential housekeeping tasks. Operations Center Suite can overcome your business and operational challenges by: Reducing the operator s workload by automating tasks to free up valuable resource time Making more use of system resources as jobs can be scheduled to run at the best time for your system, your operators and your users Scheduling inter-dependent jobs across your entire IT infrastructure, regardless of operating system Alerting systems operators to an impending business affecting issue, such as suspension of disk mirroring or imminent disk failure Effectively managing and controlling critical business applications such as Lawson M3 (Movex), SAP, JD Edwards, Misys Equation, Midas Plus and Infor as well as High Availability solutions Rapid deployment and monitoring using pre-configured rules and templates Notifying, in real-time, that a time-critical job has not yet finished Ensuring maximum availability and continuous operation of critical IT Systems Providing long-term trend analysis on the performance of your IBM i servers Improving system performance by increasing available disk space Avoiding unnecessary disk upgrades by performing regular system housekeeping to keep disk usage in check Releasing disk space by not having to retain spooled files directly on the system Archiving and restoring individual spooled file entries or entire output queues Interfacing with integral calendars so that scheduled events and Restricted Tasks can run in an unattended environment Providing real-time auditing and security alerts Scheduling event monitors and alert notification so that complete or failed processes replicate your current working patterns and escalation policies Allowing you to view the status of your managed servers from the convenience of a mobile device When I was looking to make a change in our systems management technology - I looked to Halcyon. They are an innovative company that builds modern solutions and I was confident that they could fulfill our organization s technology needs. AS/400 Operations Manager, Mizuno USA, Inc. As we are a business focused IT team, we had to demonstrate real business benefits and not just the IT benefits. The benefits were less business disruption due to faster reaction to failures, increased system availability, reliable automated operations and reduced overheads. Halcyon gave the best overall value for money and service. Senior Business Analyst, Whittards of Chelsea Halcyon provided a cost-effective, customizable, easy-touse, multi-platform system monitoring solution enabling us to proactively support the municipal hardware and software solutions for the citizens of Corpus Christi. IT Application Coordinator, City of Corpus Christi, Texas We were in need of a multi-platform system monitoring solution that was user-friendly, easy to deploy and offered top notch support, which is precisely why when it came to selecting a partner, Halcyon was the ideal solution to enable us to support our clients Technical Project Manager, SunGard PS Improving business process visibility and reducing costs Monitoring multiple systems, across multiple platforms without the need for additional staff Operations Center Suite - 3

4 Requirements Operations Center SUITE Graphical User Interface (GUI) Business application monitoring templates Business continuity Consolidate existing tools Cost reduction Powerful monitoring and automation techniques Virtualization management More efficient scheduling of events Easy to install Flexibility Security compliance Smart automation using command scripts Reporting tool Customer Requirements & Business Benefits Business Benefits Provides a high level management view and full visability of business processes. It can be used to define and assign an action or number of actions when a logged event produces a message. Automatic monitoring of critical business applications using specialist templates improves process visibility and gives you greater operational efficiencies and responsiveness. Integrate into other Halcyon specialist tools to monitor any web-based applications. Create and replicate your unique master environment and automatically highlight events that occur during the back-up process. Integrate Operations Center Suite into your own internal systems and have a dashboard view of your entire infrastructure - anytime, anywhere, anyplace. Significantly reduce costs by: Reducing late night support calls caused by incomplete or failed processes Automating the management of disk space to optimize usage Optimizing performance without impacting on existing system resources Consolidating to one job scheduler to save on labor and software support costs Automate the monitoring of virtually any component, job, subsystem or device on your IBM i by automating key repetitive tasks and assigning message rules to execute an action or procedure. Install more than one version of Operations Center Suite on a single partition. You can even install the software and test the configuration and PTFs without affecting your live environment. Avoid unplanned outages by removing points of failure and scheduling essential system backups and housekeeping tasks, to reflect your business processes and escalation policies, in a completely unattended environment. Operations Center Suite comes with remote installation and intelligent templates making installation possible within minutes. Use of calendars allows increased flexibility in scheduling event monitoring to reflect your organization s working patterns Intelligent templates enable you to respond to a specific event or alert to reflect your organization s processes. For example, call a particular program or a particular person Enhanced Audit trail, security journaling and access control. Operations Center Suite enables you to restrict options to particular user(s) or organization(s). Automate and replicate how your organization responds to a given situation. Access comprehensive Service Level Agreement (SLA) reporting capabilities via the Advanced Reporting Suite plug-in module. 4 - Operations Center Suite

5 Business Application Monitoring Templates Use Halcyon s templates to monitor all of your critical business applications running across a multi-platform environment. Halcyon templates are designed to provide the same level of monitoring across a number of similar devices by applying a set of user-defined filters with a single click. This greatly reduces set-up time and ensures all systems are covered by at least a basic level of monitoring. Should you need to make a system-wide change at a later date, a single update covers all systems using the template. Business Application Monitoring Benefits Lawson M3 (Movex ) Infor SAP Oracle JD Edwards Misys Equation & Midas Plus High Availability Software Effective use of system resources by running jobs at the best time for your system, your operators and your users Halcyon s software monitors the application availability. If it is not available we automatically fix the issue, or, if this is not possible we notify you to take some action or investigate further Reduce operational costs by automating all out-ofhours processing The solution is ideal for outsourcing environments, managed service providers and individual businesses Halcyon doesn t just monitor for failure in your IT environment - we actively prevent it Operations Center Suite - 5

6 Advanced Job Scheduling Today s businesses have a need to handle more complex job streams which requires a solution capable of dealing with multiple job dependencies and running processes across different platforms. Halcyon Advanced Job Scheduler enables organizations to schedule highly complex job streams and track these across different IBM i systems and across other servers to ensure that business processes are running smoothly, at the optimum time and at maximum efficiency. The Advanced Job Scheduler module of Operations Center Suite includes a migration utility for rapid importation of jobs from other standard or third party job schedulers, a command list to check appropriate conditions before jobs are processed, improved reporting and an FTP error trapping feature to detect any issues with file transfers. Advanced Job Scheduler is shipped with a command list function which allows system administrators to easily set a sequence of commands which can be run within or outside of the Halcyon Advanced Job Scheduler. For example, users may want to run appropriate checks to ensure that their usual conditions have been met (such as their high availability process has been shut down, users have all successfully signed off, all printers are off-line, etc.) before running the first job of the end of day processing. Users can run reports on historic jobs and can also view a schedule of future jobs to see what is about to be run across a defined time period. For example, reports on specific jobs, show how many jobs have run successfully and provide information on average run times. This allows IT staff to detect jobs which have over run the expected time slot so that this can be investigated and appropriate action can be taken to rectify the situation. Halcyon has made it easy for businesses to change their scheduling software by including a migration tool to solve the resource challenge of moving thousands of existing jobs to an alternative solution An intelligent FTP Scripting Language has been developed by Halcyon so that, in the event of a problem occurring with any File Transfers, IT administrators can set up a pre-programmed sequence of actions, mimicking what a computer operator would do in any given situation. Product Features Import jobs from other schedulers, using the specialist migration utility and consolidate all your scheduling requirements Schedule inter-dependent jobs across your entire IT infrastructure, regardless of operating system Incorporate your own user programs to run unusual schedule patterns and interface to third party calendars Job progress, status and error messages can be sent to mobile phones, message queues, as s or directly to the GUI Enterprise Console "Capture Mode" can capture Submit Job parameters for later insertion into Advanced Job Scheduler job definitions so that you can create jobs 'on-the-fly' Supports the use of multiple calendars, either directly, as scheduled data, or to set exceptions to regular pattern schedules Customer Benefits Reduce the operator s workload by automating tasks to free up valuable resource time Reduce the risk of human error - Rely on the Advanced Job Scheduler to run your jobs at the correct time without error Make more effective use of system resources - jobs can be scheduled to run at the best time for your system, your operators and your users Reduce your operational costs by letting the Advanced Job Scheduler handle all your out-of-hours processing without having to pay expensive overtime costs Infrequently run jobs, such as those included in year-end processing, can be programmed to become part of the routine and do not become overlooked Important decisions that may affect the entire system can be pre-programmed by experienced staff so that junior or trainee operators don t have to make those decisions Extend automation further by scheduling tasks across different LPARs or networked servers and taking full advantage of the in-built cross-system dependencies 6 - Operations Center Suite

7 Optimize Systems Performance Operations Center Suite includes the Performance Analyzer module. This provides statistical and trend analysis as well as comprehensive performance monitoring, alerting and monitoring capabilities. Monitor multiple systems and partitions and view both detailed and graphical results displayed in real-time using the intuitive interface. Performance statistics can be shown in both graphical and tabular format so the exact information you need is easy to see. Performance Analyzer Utilizes advanced design techniques to reduce the impact on system resources Any number of IBM i servers can be monitored simultaneously Each server can be monitored during different time periods and performance recorded at different snapshot intervals Instant alerts generated if utilization exceeds pre-defined thresholds On-screen performance graphs enable administrators to drill-down to job level Quickly identify resource grabbing jobs and/or users and take prompt corrective action or let the system automatically resolve the issue Mobile View Halcyon s Performance Analyzer application offers a portable view of your IBM i system performance so you can view your performance data on your iphone/ipod Touch/iPad. A free App developed by Halcyon connects to your IBM i and displays performance information, automatically refreshing the data every minute. Service Level Agreement Reporting An optional plug-in module for Operations Center Suite enables companies to generate Service Level Agreement (SLA) reports for management. We have used a unique methodology for managing and reporting on service level agreements allowing companies to quickly identify through SLA flags which aspects of the service level agreement are not being met. This means these issues can be investigated with the minimum of delay which is an important factor particularly for IT outsourcing companies who need to demonstrate the value of their services to their clients. Companies can select performance statistics that are important to their operations and choose to have these displayed on screen, for example, CPU, ASP%, pool transitions, jobs, batch jobs and response times. Individual users can also create their own tailored views of performance statistics. Operations Center Suite - 7

8 Optimize your Disk Space Halcyon Disk Space Manager provides comprehensive analysis of all disk resources including the IFS, using flexible build processes for improved efficiency and reduced build time. Quickly see what is taking up your disk space and remove long-forgotten files, out-of-date test libraries, old spooled files, save files and IFS folders. User-defined Applications allow you to create a named collection of libraries, folders and/or directories which can then be analyzed as a single unit. You can also configure build settings by application. Real-time interrogation and drill-down through a familiar Windows graphical interface (shown below). Manage, distribute and archive your spooled files Operations Center Suite includes the Spooled File Management module which provides the perfect solution for distribution and archiving of information which is important to your business. Spooled File Manager also provides real-time spooled file monitoring, filtering and fast retrieval of archived spooled files. It automatically performs actions on spooled files without the need for program changes such as automatically ing the summary page of a report. Product Features Product Features Decide what level of detail is required for each object. Alternatively, let the system automatically decide the level of detail, based on the stability of the library size Advanced Hierarchical Viewer allows you to analyze the collected data using a comprehensive set of standard and user-definable display formats, allowing the data to be displayed exactly as you want Sorting and filtering options combined with both 'treemode' and 'flat-mode' display options enable you to easily find the information you want Archive and restore individual spooled file entries or entire output queues Compress archived output queues to free disk space Automatic spooled file distribution based on spooled file name, user name, user data, form type, job name and report titles Copy spooled files and override any attributes Allows for real-time interrogation and drill-down through a familiar Windows interface Percentage change and actual changes to disk space can trigger thresholds which are set to alert when exceeded Send spooled files to any local or remote output queue Export spooled files as PDF attachments or embody small printouts within the itself reports to ad-hoc addresses or addresses stored in either Microsoft Outlook or Lotus Notes Customer Benefits Customer Benefits Save money - avoid unnecessary disk upgrades by performing regular system housekeeping Improve system performance by increasing available disk space Quickly discover which objects are taking the largest amount of disk space Drastically reduce the time needed to manage your disk space as it can now be done automatically on a regular basis Prevent critical storage conditions being encountered by having early warning of increased disk space Reduce the risk of disaster by knowing what libraries and other objects have not been saved for some time Analyze trends for historical analysis and predict when capacity will become a problem Never have to re-run a job again just because a user loses their printout by saving spooled file entries on near-line or offline storage Forget about program changes when determining who gets which printout - everything is handled automatically Accommodate users' requests for changes to report distribution with ease Improve system performance by archiving or deleting old spooled files still deemed 'active' by the system Reduce paper wastage by printing only those reports that are necessary - many reports are only needed for archive purposes Free up disk space by not having to retain spooled files directly on the system 8 - Operations Center Suite

9 Enterprise Management & Mobility Centralized Dashboard View LEVEL 4 Systems Operations Suite At-A-Glance The Halcyon Enterprise Console is a centralized GUI, providing a real-time focal point for all your cross-platform monitoring, allowing you to view and respond directly to, messages and alerts generated by IBM i, AIX, Windows and Linux servers. It can also manage alerts from other key agent-less hardware such as hubs, routers and switches. Replies can be given to messages and alerts closed from the central console while color-coded options help identify different servers and/or different types of alerts. Comprehensive filters can escalate actions, change severity and forward alerts. Mobile Monitoring Halcyon s Enterprise Console, included free of charge with Operations Center Suite, can also be used remotely on your Apple or Android smartphone or tablet device. Free Apps developed by Halcyon, allow you the freedom of being able to remotely monitor and respond to messages and alerts received from your servers and devices across your organization s network. Use the Enterprise Console App to view the current status of your entire network, even when you are not at your desk. Follow up any messages received on the Console by sending an , SMS text or forwarding into an integrated helpdesk application. Use the Archive Viewer option to see what has happened with any messages or alerts received while you were off-line or unavailable, so you can keep fully informed at any time and from any location. Enterprise Console: A dashboard view of your entire enterprise, regardless of platform Mobile Monitoring & Smart Apps IBM i, i5/os Monitoring Intelligent Business Templates Message Monitor FTP Monitor TCP/IP Monitor Output Queue Monitor Device Monitor Job Queue Monitor Object Monitor Distribution Queue Monitor User Profile Monitor Inactivity Monitor Audit Journal Monitor Restricted Tasks Management Advanced Job Scheduling Performance Monitoring Performance Management Performance Analyzer GUI Disk Space Management Disk Explorer GUI Spooled File Management SLA Reporting Business Application Templates Help Desk Integration PCI, SOX, JSOX, ISO Compliance Operations Center Suite - 9

10 We were in need of a multi-platform system monitoring solution that was user-friendly, easy to deploy and offered top notch support, which is precisely why, when it came to selecting a partner, Halcyon was the ideal solution to enable us to support our clients Technical Project Manager, SunGard PS About Halcyon Software Halcyon Software is a global leader in multi-platform systems management software. The company has over 20 years experience in developing solutions that reduce the complexity and the cost of monitoring critical business systems, core applications and processes. Halcyon s products support IBM enterprise-class systems, such as IBM i and AIX, as well as Windows and Linux platforms. The software delivers ROI by automating all routine tasks and deploys round the clock monitoring to free up valuable resources, reduce operating costs and minimize the risk of human error. Halcyon solutions are used by large multi-nationals, corporate, public sector data centers and small to medium sized organizations throughout the world to ensure that vital IT systems, business applications and services are available 24/7. With regional offices in Philadelphia USA, Peterborough UK and Melbourne Australia, Halcyon also has a world-wide network of partners and distributors supporting America, Europe and Asia Pac. For further information visit Operations Center Suite

11 IBM i, i5/os Monitoring and Automation Software Compare Products LEVEL 4 There are 4 levels of monitoring and automation solutions for your IBM i environment. Operations Center Suite is Level 4. Compare other products in the Halcyon range below: LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 IBM i Monitoring & Automation Features Message Management Suite Systems Operations Suite Advanced Automation Suite Operations Center Suite Enterprise Console: A dashboard view of your entire enterprise regardless of platform Templates Message Monitoring FTP Monitoring TCP/IP Monitoring Output Queue Monitoring Device Monitoring Job Queue Monitoring SLA Reporting Object Monitoring Distribution Queue Monitoring User Profile Monitoring Inactivity Monitoring Audit Journal Monitoring Restricted Tasks Management Performance Monitoring Performance Management Performance Analyzer GUI Disk Space Management Disk Explorer GUI Spooled File Management Advanced Job Scheduling JD Edwards (EnterpriseOne, World) Monitoring SAP Monitoring JBA Monitoring Lawson M3 (Movex) Monitoring Misys Equation and Midas Plus Monitoring High Availability Monitoring Help Desk Integration PCI, SOX, JSOX, ISO Compliance For more information regarding our other product suites as shown above, please see; Operations Center Suite - 11

12 What Next? 1. Watch Halcyon s Guided Technical Tours at 2. Download a free 30-day software trial 3. Book a one-to-one, pre-evaluation webinar with our technical experts. We ll focus on areas relevant to your organization, making the whole session as productive as possible for you. Learn More Subscribe to product updates: For case studies: For white papers, online product tours, datasheets, Technical Tips, FAQs and manuals: Fair Pricing Policy No Gimmicks. No Gotchas. Just premium software at a fair price. Our policy is simple: Only pay for what you use Our IBM i software is priced per active core meaning that you only pay for the processors you are currently using. Transparent pricing If you need to switch on another core or upgrade your hardware in the future you have clarity on costs. The more cores you utilize on your system the greater the discount. No maintenance hikes We never impose significant maintenance increases on our customers. If you want total peace of mind and fixed prices ask about our long term contract options. No tricks or gimmicks (or nasty surprises) Contact Halcyon Software Inc (US) t: e: sales@halcyonsoftware.com w: Halcyon Software (Europe) t: +44 (0) e: sales@halcyonsoftware.com w: Halcyon Software (Australia) Pty Ltd t: e: sales@halcyonsoftware.com w: Halcyon Software is a registered trademark of Halcyon Software Holdings Limited in the United Kingdom and in other countries IBM, iseries, System i AIX and i5/os are registered trademarks of International Business Machines Corporation in the United States and in other countries. Windows is a registered trademark of Microsoft Corporation Linux is a registered trademark of Linus Torvalds Apple or Apple is a registered trademark of Apple Inc., registered in the U.S. and in other countries Android is a trademark of Google Inc. Copyright 2013 Halcyon Software. All rights reserved.