Business and IT Transformation Suite. Manage, Govern, and Visualize Enterprise Transformation.

Transcription

1 Business and IT Transformation Suite Manage, Govern, and Visualize Enterprise Transformation

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3 Contents iserver Business and IT Transformation Suite 4 Why is the iserver Collaboration Platform different? 6 iserver Enterprise Architecture Solution 8 iserver Business Process Analysis Solution 10 iserver IT Governance, Risk & Compliance Solution 12 iserver IT Portfolio Management Solution 14 iserver IT Service Management Solution 16 iserver ERP Process Management Solution 18 Communication Modules 20 Integration Modules 21 iserver Professional Services 22 Existing Clients 24

4 Enterprise Architecture IT Governance Risk and Compliance Business Process Analysis IT Service Managment ERP Process Management IT Portfolio Managment The iserver Business and IT Transformation Suite provides enterprises with interchangeable Solutions to manage, govern and visualize Enterprise Transformation iserver has a range of standards-based Accelerators to help organizations quickly adopt industry best practices, including COBIT 5, TOGAF 9.1, ArchiMate 2.1 and BPMN 2.0.

5 Business and IT Transformation Suite Enterprise Architecture Business Process Analysis IT Governance, Risk and Compliance IT Service Management IT Portfolio Management ERP Process Management Collaboration Platform Accelerators Integration Modules Communication Modules Integrated Learning Center Uniquely, the iserver collaboration platform consolidates and enhances the de facto Microsoft technologies of Microsoft Office and Visio to support core domain specific solutions.

6 Why is the iserver Collaboration Platform different? iserver Repository and Explorer iserver turns single-user Microsoft Visio into a dynamic multi-user platform, bringing information into a central repository that supports enhanced collaboration, decision making, and analysis. The repository provides key features including role-based permissions, change management, import/ export, and search. iserver Explorer is a panel that sits within Visio, allowing users to query the repository and drag existing items onto the page when editing a diagram.

7 Ease of Use iserver lets you use the best tried and tested tools for the job, extending Microsoft Office and Visio to provide collaborative modeling and analytical capabilities, while preserving the familiarity and ease of use of the original applications. This allows users to continue working on all the valuable, existing Microsoft content they have previously created. Flexibility/Configurability iserver Administrators have the control to implement and support any framework, meta-model, or notation required. This can be easily done from the user interface, and without the need for costly configuration services from the vendor. Integrated Training and Learning iserver comes with an embedded Learning Center, which includes product accreditation e-learning courses, online help, a host of learning resources, and newsfeed. There is also a full reporting capability on team and individual training progress. Speed of Adoption iserver s familiar, easy to use environment means users can to be up and running within a week. Our dedicated consulting and support teams are on hand to offer installation and fast-start assistance; see our Professional Services for more detail. Presentation of Content iserver has a selection of publishing options that are unrivalled, including live web access to the repository, publishing to HTML, live document generation, and a fast publish to Microsoft PowerPoint. See our communication modules for more information. Lower Total Cost of Ownership and Fast ROI iserver has a significantly lower price-point than competitive products, and with the minimal training and consultancy time iserver requires, its Total Cost of Ownership is significantly less than other vendor offerings. This low cost means a quicker return of investment.

8 The iserver Enterprise Architecture Solution (EA) Capabilities of iserver EA Central Repository for Enterprise Architecture The configured repository provides a shared environment for architecture teams to produce models and documentation. With Open Group standards provided in the EA accelerators, users can benefit from preconfigured meta-models to facilitate consistency and communication. BOOK A FREE DEMO To see iserver for yourself, sign up on for a free demonstration of iserver Generate Architecture Roadmaps Quickly create roadmap diagrams to see the planned transition of your architecture over time. Application, Technology, and Project roadmap templates can be used to present information clearly to stakeholders, and can also be combined and interlinked to create a full picture. Share your Architecture with Stakeholders With the host of iserver communication modules, teams are able to share content in a clear and understandable way to a variety of different stakeholders. The use of a common language within the central repository offers an unparalleled connection between the enterprise architecture team and wider business. Architecture Vision TOGAF 9.1 Content Meta-Model Architecture Change Management Business Architecture Data Entity An encapsulation of data that is recognized by a business domain expert as a thing. Logical data entities can be tied to applications, repositories, and services and may be structured Logical Data Component according to implementation considerations. A boundary zone that encapsulates related data entities ementation vernance Requirements Management Information Systems Architecture y urce f (COTS) e service. Control to higher authority. the request is within signoff trol on the purchase request ance criteria. For example, a sign-off process that checks whether the s or to ensure that a process complies with equester, or whether it ecture decision-making step with accompanying decision c used to determine execution approach for a Product Output generated by the business. The business product of the execution of a process. Event An organizational state change that triggers processing events; may originate from inside or outside the organization and may be resolved inside or outside the organization. Business Architecture Principle A qualitative statement of that should b to form a logical location to be held; for example, external procurement information. Data Architecture Organization Unit A self-contained unit of resources with goals, objectives, and measures. Organization units may include external parties and business partner organizations. busin Function Delivers business capabilities closely organization but no aligned to an necessarily explic governed by organizatio referre A boundary zon entities to form a p P For example, a purc object, comprising purcha and item business object n A p

9 o Exchange Data with Other Tools and Systems iserver facilitates the export and import of vital data to enable the documentation of enterprise architecture. iserver Diagram Exchange enables the migration of data from legacy tools, while iserver Data Exchange allows data such as objects, relationships, and meta-data from external sources to be imported into the repository, resulting in a vast reduction in time. Assess the Impact of Change With a range of analysis tools, users are able to perform change management on the architecture. This in-depth analysis allows organizations to reduce the risk of change through traceability across all levels of the architecture. Component level version management, with roll-back and archive features, provides a platform for architecture governance. Accelerators for your EA Implementation TOGAF 9.1 The comprehensive TOGAF 9.1 Accelerator includes everything an organization needs to implement TOGAF. This includes a complete set of diagram and deliverable templates, implementation of, and process guidance for, the architecture development method (ADM), and support for TOGAF concepts and techniques such as Gap Analysis, TOGAF Reference Models and the Enterprise Continuum. This accelerator is fully certified by the Open Group. ArchiMate 2.1 iserver provides complete support for the ArchiMate standard, including the full notation, meta-model and viewpoints (templates) as well as a number of resources. This accelerator is also certified by the Open Group, and many iserver customers use ArchiMate in combination with the TOGAF 9.1 Accelerator. Tool Accreditation iserver user accreditation provides interactive e-learning courses with a specific EA stream to introduce users to the TOGAF method as well as the ArchiMate modeling notation. Provided by hysical Da e that enca hysical loca hase order bu se order

10 The iserver Business Process Analysis Solution (BPA) BOOK A FREE DEMO To see iserver for yourself, sign up on for a free demonstration of iserver Capabilities of iserver BPA Central Repository for Business Process Analysis The iserver Platform provides a central repository for business analysts to collaborate on business process models and associated documentation. The BPA accelerators enable teams to choose from industry recognized standards and notations to implement structure and ensure consistency. Share your Process Content Processes need to be shared with business stakeholders, process owners and end users. With iserver Portal, teams have the ability to publish processes online where they can be browsed, used or reviewed by their target audience in real time. Simulate Processes Using iserver Process Simulator, teams can visualize their ideas for process change, analyze the impact of those changes, and compare multiple business scenarios. It also enables teams to qualify multiple possible future outcomes, determine optimal process pathways, and justify investment for change in a risk-free environment. Improve Control Deliverable Completed Deliverable Completed Deliverable x Deliverable x

11 Generate Process Documentation Create attractive deliverables for stakeholders using iserver Live Documents to publish live data into Microsoft Word. Training materials, process narratives, work instructions, and business requirements documents can be quickly generated and kept up to date with repository content by simply refreshing. Import Business Processes iserver Diagram Exchange can translate diagrams from most tools into Visio diagrams, which can then be re-used within iserver. BPMN processes can be imported via XPDL or BPMN 2.0 XML, while other diagram types and proprietary BPA tool formats are also supported, allowing migration of processes from legacy tools. Accelerators for your BPA Implementation BPMN 2.0 BPMN 2.0, produced by the Object Management Group, is the industry standard modeling language and notation for business processes. iserver provides complete support for the BPMN 2.0 standard, providing a set of BPMN Visio templates that have been used globally by tens of thousands since the launch of the standard. Lean Designed to reduce waste and kick-start business process improvement, the Lean Accelerator includes a pre-configured repository built around the DMAIC process improvement methodology. Its custom meta-model builds on the iserver BPA Solution, and includes templates and stencils for your Lean initiative. Tool Accreditation iserver user accreditation provides interactive e-learning courses with a specific BPA stream to introduce users to the BPMN 2.0 notation as well as Lean methods. Provided by

12 BOOK A FREE DEMO To see iserver for yourself, sign up on for a free demonstration of iserver The iserver IT Governance, Risk & Compliance Solution (IT GRC) Capabilities of iserver IT GRC Central Repository for IT Governance, Risk, & Compliance The single source of truth provided by the IT GRC repository enables all governance, risk, and compliance information to be centrally managed and referenced within the organization. Streamline Regulatory Compliance Using iserver s powerful analysis tools, the introduction of any additional regulations applied to your organization is made easy. By relating these controls to the COBIT 5 baseline, iserver can identify any duplication, allowing for faster integration and minimal impact on the business. Identify & Assign Process Ownership Pre-defined RACI matrices based on COBIT 5 best practices allow the assignment of process, issue and goal ownership across the organization, supporting the governance and control structures, and ensuring compliance.

13 Clarify Business Strategies The iserver IT GRC repository allows users to easily view the relationships between enterprise and corporate level goals, as well as the lower level ITrelated goals. The insight into business alignment allows for a holistic approach to IT management, and ensures business value is realized. Increase Audit Efficiency With out-of-the-box reports, guidance, and assessments accessible directly from the IT GRC repository, both internal and external audit efficiency can be increased substantially. This reduces business disruption often associated with IT audits. Assess & Manage Risk Identify, assess, control, and report on risks across your organization. The tools available as part of this Solution allow quick analysis of any IT GRC components to help understand the impact and traceability of Risks, Controls, Processes, and Goals. Accelerators for your IT GRC Implementation IT Governance Aligned with ISACA s COBIT 5 business framework, the IT Governance Accelerator provides best practice resources, models, and guidance, including COBIT 5 Principles and a COBIT 5 meta-model. This accelerator is designed to support any organization s IT governance efforts while also ensuring COBIT 5 compliance. Tool Accreditation iserver user accreditation provides interactive e-learning courses with a specific IT GRC stream to introduce users to the IT Governance and ITIL Accelerators. Provided by

14 The iserver IT Portfolio Management Solution (ITPM) BOOK A FREE DEMO To see iserver for yourself, sign up on for a free demonstration of iserver Capabilities of iserver ITPM Central Repository for IT Portfolio Management The repository enables you to inventory and manage your application and technology portfolios in a single central location, capturing relevant information such as costs, lifecycle dates, ownership and health assessments. Consolidate Your IT Portfolio Perform portfolio consolidation analysis to identify applications which support the same business services, and the percentage by which these applications overlap. This optimization of the application and technology portfolio by consolidating duplicate or redundant applications and technology can help reduce operating costs and improve efficiency. Generate Views of the IT Portfolio Visio views can be generated and managed directly from the repository. Roadmap templates are also available to help present how the application and technology portfolio will change over time, showing transformation in an easy to understand format. Show the increase and reduction of cost, and how applications and supporting technology are phased in and out over a certain period.

15 Compare Application Performance Conduct application scoring exercises to identify your applications business and technical fit relative to the organization. Scoring results can be visualized through iserver Visio templates, or automatically using the APM reports provided with iserver Reporting Services. Measure Performance Against Specific Strategic Objectives Executive dashboards enable the CIO, architects, and other stakeholders to quickly digest key statistics, as well as drill down into more information if required. The range of reports and views provide increased visibility of the portfolio within the business, revealing how the application landscape supports key processes and functions, and aligns to business strategy. Understand Change Across Your Portfolio Impact Analysis visualizations can be used to identify applications using old technology components, and to assess the impact on business processes if certain applications are retired. By comparing the baseline and target libraries, metrics such as total cost change, change in total number of applications, and cost per application can be evaluated.

16 The iserver IT Service Management Solution (ITSM) BOOK A FREE DEMO To see iserver for yourself, sign up on for a free demonstration of iserver Capabilities of iserver ITSM Increased IT Service Efficiency iserver offers the complete ITIL best practice service management framework as detailed BPMN process models. These best practice tasks can be published via iservers web publication tools, enabling communication and company-wide adoption of the ITIL framework. Reduce IT Risks Using the ITIL industry best practice as a reference for all service management tasks can substantially reduce IT related risks. iserver allows users to copy out sections of the ITIL reference library for reuse in other areas of the business process and architecture repositories, enabling full integration of the ITIL framework into your operational design. This will ensure full coverage of all activities that need to take place in the service management domain. Identify and Assign IT Process Ownership The iserver IT Service Management Solution also contains details of the roles involved in each service management process and phase. These roles assist IT organisations in identifying and assigning process ownership, leading to increased accountability and process efficiency.

17 Analyze IT Service Process Maturity Using the ITIL reference as a baseline for IT Service management operations allows IT organization to benchmark existing service management processes against the ITIL best practices, and perform gap analysis. This supports IT organizations in assessing service management process maturity, identifying areas for improvement and areas of excellence. Identify Service Management Process Inputs and Outputs The iserver IT Service Management Solution contains details of the all the service management process inputs and outputs. This assists IT organizations in defining the process purpose statements, service management process dependencies, and expected outcomes. Accelerators for your IT Service Management Implementation ITIL 2011 iserver provides a complete set of ITIL best practice process diagrams modeled in BPMN 2.0, together with supporting documentation and resources. The ITIL model is based upon the ITIL 2011 documentation, and provides diagrams, checklists, instructions, and guidance notes that span the five core ITIL disciplines. Tool Accreditation iserver user accreditation provides interactive e-learning courses with a specific ITSM stream to introduce users to the ITIL Accelerator.

18 The iserver ERP Process Management Solution BOOK A FREE DEMO To see iserver for yourself, sign up on for a free demonstration of iserver Capabilities for ERP Implementations and Upgrades Central Repository for ERP Blueprint Definition The iserver repository provides a shared environment for process modeling teams to capture and refine ERP process requirements, in the standard BPMN 2.0 notation, and create new Blueprints (scenarios, processes and procedures,) for implementing or upgrading your ERP solution. Share, Review and Validate ERP Blueprints Use iserver Publisher and Portal modules to ensure up to date and correct Blueprints for your ERP implementation by publishing process and procedural content out to all stakeholders for direct feedback and verification, prior to live system configuration. Generate Business Blueprint Documents Quickly and Easily With iserver Live Documents, ERP implementation teams can generate Business Blueprint documents in minutes, populated with repository process and procedural content. As repository content changes, smart components mean Blueprint documents can be can be instantly refreshed and kept up to date.

19 Accelerators for your ERP Process Management Solution Import and Update Blueprints from SAP Solution Manager Existing business Blueprints in SAP Solution Manager can be imported into the repository via iserver SAP Connect* for customizing or updating, greatly reducing the time needed to either create new Blueprint definitions or update your current SAP Blueprint project landscape. Deploy Blueprints into SAP Solution Manager Complete and verified Blueprints created in iserver can be deployed directly via iserver SAP Connect* to update or create new Blueprint projects in SAP Solution Manager. This direct integration minimizes time taken to create projects on Solution Manager and avoids any errors during translation. BPMN 2.0 BPMN 2.0, produced by the Object Management Group, is the industry standard modeling language and notation for business processes. iserver provides complete support for the BPMN 2.0 standard, providing a set of BPMN Visio templates that have been used globally by tens of thousands since the launch of the standard. SAP Blueprint The SAP Blueprint Accelerator provides a pre-configured iserver repository to support fast identification and modeling of SAP processes. Pre-defined SAP Objects (Scenarios, Business Processes, Process Steps) and a Transaction library are available out-of-the-box, allowing for the fastest start to any Blueprint phase of the SAP implementation lifecycle. *Available in Q1 2015

20 Communication Modules Share repository content with key stakeholders and the wider business iserver Portal Allows users to share their repository content (models and documentation) online with the rest of the enterprise, improving engagement and increasing the visibility and buy-in to the work each team is doing. iserver HTML Publisher Create interactive websites ( publications ) by publishing repository content to HTML, increasing the visibility of content and enhancing collaboration across the enterprise. The module offers full crossplatform support including phones, tablets, and desktops, so anyone in the organization can be reached whether in the office or on the move. iserver Live Documents With this module, users can quickly generate customized, repository based documentation within the familiar Microsoft Word environment. The documents also refresh whenever the source material is changed, greatly reducing the time taken for teams to produce key deliverables. iserver Reporting Services iserver s reporting engine is built upon Microsoft SQL Reporting Services, Microsoft s standard reporting platform. This means business users can leverage existing skillsets to quickly and easily generate reports and engage the wider business. iserver BPMN Web Modeler Enables non-iserver business users to create BPMN 2.0 compliant process diagrams using a simple web-browser interface. With this simple process discovery diagramming tool, these users are able to contribute to the overall modeling efforts of the organization. X

21 Integration Modules Connect with established Management Systems and legacy tools iserver Data Exchange Easily load large quantities of data into the repository from Excel or XML sources through an easy to use import wizard. This bulk-import facility ensures huge time-saving when populating the repository, and minimizes the manual effort needed to keep iserver in sync with other tools. iserver Process Simulator Allows users to create powerful process simulations from models created in Microsoft Visio, the modeling interface for iserver. This provides risk-free animated visualizations which allow analysts to determine precisely which processes and scenarios will provide the best results for the organization. iserver BPM Connect Allows users to export Visio process diagrams for import and execution within a Business Process Management Suite (BPMS). This facilitates the automation of business processes modeled within iserver. Available from iserver Diagram Exchange Migrate existing diagrams and documentation from legacy tools, ensuring content is not lost in the transition to iserver. This service supports a range of tools and standards. iserver ERwin Connect Bridge the gap between Data Modeling experts and Architects by integrating ERwin data models with iserver via Microsoft Visio. ERwin Connect not only saves times and eliminates duplication of effort but also eliminates discrepancies between the data and architecture domains.

22 iserver Professional Services iserver Proof of Concept Service Orbus Software offer a free, bespoke PoC service, for those prospective customers looking to invest in iserver. This provides the opportunity to road test iserver against the team s requirements by using their own data. iserver Consulting Services Orbus Software offer a variety of consultancy packages to help get the best out of iserver, including installation, configuration, customization, and tailored fast-starts. These packages are designed to suit the customer s specific needs, and are supported by a dedicated consultancy and support team. iserver Support Services As part of the iserver Global Community, users have access to unparalleled technical support in all regions. Our team of support personnel, product developers, and certified consultants are available from day one of implementation, and our satellite offices in key regions enable us to deal with local customer requirements.

23 X iserver Training Services Training is available in a variety of levels and formats to enable full and fast adoption of iserver. End User, Administrator, and Train the Trainer training can be delivered in a classroom based environment either onsite or online. Our training partner, Good e-learning, also offer iserver Accreditation online courses. iserver Hosted Solution The iserver platform can be offered as a fully hosted, cloud-based solution. This includes a fully configured environment, without the need for onsite hardware, which can be dynamically configured and updated depending on your changing business needs.

24 Global Offices and a Selection of Customers London Head Office Copyright All rights reserved. No part of this publication may be reproduced, resold, stored in a retrieval system, or distributed in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior permission of the copyright owner. Such requests for permission or any other comments relating to the material contained in this document may be submitted to: marketing@orbussoftware.com Orbus Software UK 111 Buckingham Palace Road London, SW1W 0SR +44 (0) Orbus Software US 3033 Wilson Boulevard, Suite 700 Arlington, VA (703) Orbus Software AUS Level 26, 1 Bligh Street, Sydney, NSW Orbus Software RSA 2nd Floor, West Tower, Maude Street Nelson Mandela Square, Sandton (11) enquiries@orbussoftware.com Seattle Software Ltd. Victoria House, Victoria Road, Farnborough, Hampshire, GU14 7PG. T/A Orbus Software. Registered in England and Wales