Minnesota LIG. March 16, 2016

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Silvia Lewis
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1 Minnesota LIG March 16, 2016

2 Agenda 1:00 1:20 LIG Update/Announcements 1:20 1:30 Vendor Sponsor Navvia 1:30 1:40 Vendor Sponsor - Evergreen 1:40 2:40 Configuration Panel 2:40 2:50 Refreshments 2:50 3:40 Configuration Panel continues 3:40 4:00 Wrap up, Raffles

3 ANNOUNCEMENTS

4 itsmf MN LIG 2016 Calendar March 16 Practitioner Event 1 at Normandale May 11 ***Vendor Fair*** Marriott West July 14 Networking Event September 15 Practitioner Event 2 November 1-4 Fusion16 (National Event) November 16 Membership Appreciation at Normandale

5 Announcements: itsmf-axelos Agreement itsmf and AXELOS recently entered into a strategic partnership. The first benefit of that partnership is discounts for the AXELOS Professional Development Program (PDP) for itsmf members: itsmf members are entitled to a 25% discount on the Axelos PDP membership fees if they join the program by March 31, 2016 If one joins after March 31, 2016 this drops to 20% Discount will remain in place as long as the PDP participant remains an itsmf member and in good standing within the AXELOS PDP To obtain the discount code, igservices@itsmfusa.org For more information about the AXELOS PDP, visit

Objective of Community of Interest Community Manager Assistant Manager CobIT Ron Faigen TBA Cyber Resilience Charlie Tupitza Ken Gonzalez Dev/Ops John Clipp Hope Station Higher Ed Edward Gray Mitch

6 Objective of Community of Interest Community Manager Assistant Manager CobIT Ron Faigen TBA Cyber Resilience Charlie Tupitza Ken Gonzalez Dev/Ops John Clipp Hope Station Higher Ed Edward Gray Mitch Pautz Incident Management Bridget Haley TBA Problem Management John Clipp TBA The objective for a Community of Interest is to bring like minds together in support of professional transformation through learning and growth Contact igservices and become a Leader with itsmf USA

7 itsmf MN LIG Leadership 2016 Soumitro Tarafder President Jeanette McGillicuddy President Elect John Odden - Past President Debby Huddleston Secretary Kevin Alexander Communications Director Ky Nguyen Volunteers Director Bob Grinsell Vendor Relations Director OPEN Membership Director

8 Updates Volunteer Positions always available

9 CHAPTER VISION, MISSION & STATUS

10 itsmf USA Vision & Mission Vision itsmf USA will be the premier and trusted organization leading the advancement of the service management profession for members at all levels. Mission itsmf USA is a non-profit association dedicated to building a community of professionals for the purpose of networking, knowledge sharing, and education to advance the service management profession and strengthen our members.

Business/IT Challenges & Opportunities Business Dynamics & Improvement s

Standards ITSM Capabilities & Professionals Capable ITSM Resources Processes

Growth Knowledge/Mindshar e Education Shared Experiences Industry Skill &

11 Business/IT Challenges & Opportunities Business Dynamics & Improvement s External Factors Best Practices Frameworks Industry Research ITSM Advocacy Standards ITSM Capabilities & Professionals Capable ITSM Resources Processes Partners Products People Professional Transformation Through Learning & Growth Knowledge/Mindshar e Education Shared Experiences Industry Skill & Talent Driving Business Value through Developing IT Service Management Professionals 11

12 FUSION16

13 Fusion MGM in Las Vegas, Nov 1-4 Proposals for speaking are now being reviewed 13

14 MEMBERSHIP Sign Up or Renew Your itsmf USA Membership for 2016 You'll Get Access To These Important Resources and Benefits You Won't Get Anywhere Else!

15 Benefits Enables participation in an engaging local community group of peers dedicated to service management Learn how others solved IT challenges Free access to educational papers and articles Utilize skills for Chapter or LIG Volunteer Career Center & Resume Critique (New) Plus much more Have Fun!

16 Navvia Capability Overview for itsmf Minnesota LIG Meeting March 16, 2016 Karl Bietsch Co-Founder

What failed? How was the business impacted? Who should be contacted? What could have caused this?

Incident Management Problem Management CMDB Asset Management BSM Where did the asset go, who owns it and what s it s current

Change Management What is the potential risk to the business? What might this change conflict with?

17 What failed? How was the business impacted? Who should be contacted? What could have caused this? What CIs are experiencing repeat incidents? Which events are symptoms and which are authentic? Incident Management Problem Management CMDB Asset Management BSM Where did the asset go, who owns it and what s it s current status? What is the business impact? What is the operational status? Change Management What is the potential risk to the business? What might this change conflict with? Have pre-requisites been met? Have unauthorized changes been made? Release Management Support Operations How are things configured? What problems have we had with this box before? Who do we contact escalation and/or notification? What procedures to follow? How is the CMDB used? 17

Incident Management Incidents associated with a CI Data that can assist in service restoration Services Catalog, SLAs Data to aid in defining SLAs Service Level Management Problem Management Problems

18 Incident Management Incidents associated with a CI Data that can assist in service restoration Services Catalog, SLAs Data to aid in defining SLAs Service Level Management Problem Management Problems associated with a CI Data that can assist in troubleshooting Identification of SPOF and problematic CIs Availability Management Configuration Change Management Changes in Status to a CI Data to assist in assessing impact and risk of change CMDB Management Capacity Plan(s) Determination of growth, bottlenecks and opportunities for consolidation Capacity Management Release Management Changes in Status to a CI Data to assist in development of releases Identification of CIs that comprise critical business functions IT Service Continuity Plan IT Service Continuity SLA - Service Level Agreement SPOF Single Point Of Failure CI information to aid in defining Service costs Financial Management Key Process Relationships

19 Software & Services to design & document IT and Business Processes Navvia Process Designer

20 Navvia Recognized by Gartner Some of Our Navvia Clients Navvia Process Designer

21 Product Benefits Design and Document any process Familiar & easy to use Powerful data model automatically creates the process and documentation for you Including technical requirements documentation Over 17 different process artifacts Share documentation with everyone Unlimited userids Provide access to auditors and partners A central repository / permission based Leverage templates Over 40 ITSM process templates COBIT and ISO20000 templates Save time & money Improve productivity Improve process & tool implementation Simplify audit Access wealth of templates and training Navvia Process Designer

Other CSI Capabilities Process Compliance

22 Other CSI Capabilities Process Compliance Map controls to processes and track compliance Provides transparency and accountability COBIT and ISO20000 templates included Build custom governance requirements Improve preparedness for audits Navvia Process Designer

Unlimited ITIL Foundations and other ITSM topics Navvia Product training

23 Other Capabilities Process Assessment Measure process capability Identify gaps for continual improvement ITIL, ISO20000 and COBIT templates Training Unlimited ITIL Foundations and other ITSM topics Navvia Product training Highly discounted ITIL Lifecycle & Capability CBT Courses Navvia Process Designer

24 Software Pricing Note: One time cost of $8,800 for implementation services required year 1 Navvia Process Designer

25 Navvia - The Perfect Balance Power Ease Content Savings Navvia Process Designer

26 Navvia - The Perfect Balance Any Questions? Karl Bietsch kbietsch@navvia.com Navvia Process Designer

27 Evergreen Systems March 16, 2016 Tracy Harada

28 Introductions

29 Evergreen Systems

30 Evergreen Systems

31 Evergreen Systems

32 Evergreen Systems

33 Evergreen Systems

34 Evergreen Systems

35 CONFIGURATION MANAGEMENT PANEL

36 Panel Members Cargill Chris Gardner Health Partners Skip Newton Assurant, Inc. Eric Crawford Best Buy Darreck Lisle Target Brent Wilke Blue Cross Blue Shield of MN Arlene Jubie Medica Health Plans Jim Federline

37 REFRESHMENTS AND NETWORKING

38 Panel (continuation)

39 WRAP UP

40 Panel Thank You

41 Raffles Navvia Evergreen LIG

42 itsmf MN LIG 2016 Calendar March 16 Practitioner Event 1 at Normandale May 11 ***Vendor Fair*** Marriott West July 14 Networking Event September 15 Practitioner Event 2 November 1-4 Fusion16 (National Event) November 16 Membership Appreciation at Normandale

43 See you in May Vendor Event see the itsmf USA website for more details Communications will be forthcoming

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