IT Role in Nonprofits to Insource or Outsource. Presented to: NCADD Conference of Affiliates September 8, 2011

Transcription

1 IT Role in Nonprofits to Insource or Outsource Presented to: NCADD Conference of Affiliates September 8, 2011 Trend Consulting Services 2011

2 Agenda Introduction Trend Perspective Technology Assessment Success Stories Q & A Great Prizes!!! 2006 Trend Consulting Services, Inc. 1

3 Company Fast Facts Trend Consulting is a technology outsourcing company with clients in corporate, government and nonprofit settings. Key facts about us: Founded and began delivering technology services in Privately held and 100% owned by Jim Dombrowski & Phil Martino. Target market includes organizations with 1,000 employees and fewer. Based in Willoughby, Ohio with national support responsibilities. Highly skilled team of technology consultants, managers and executives. Significant experience and focus on nonprofit organizations. Over 15,000 technology devices under management today Trend Consulting Services, Inc. 2

4 Agency Introduction Size of Agency Agency Technology Effectiveness Technology Budget Size of Technology Department ipad Users Prize 2006 Trend Consulting Services, Inc. 3

5 Trend Perspective 70% of business concentrated in nonprofit market 3x growth in past 3 years, 80% in nonprofit market Geographical expansion to Columbus, OH, Pennsylvania, Michigan, Illinois, Virginia, New Mexico, Iowa, California Types of nonprofit clients include: Human Services Foundations Associations Healthcare Education Religious Agencies Arts & Science 2011 Trend Consulting Services, Inc. 4

6 Trend Perspective Nonprofits are looking to reduce expenses and optimize efficiency. Nonprofits are challenged to attract and retain high quality technology staff. Nonprofits demand a wide range of skills from technology staff. Nonprofits are looking to increase the use of technology. Nonprofits need on demand technical support and training. Nonprofits need stronger technology leadership. Nonprofits need alignment between business and technology strategy. Nonprofits have allowed technology to age beyond its useful life. Nonprofits struggle with accessing data for outcomes and decision making. Nonprofits want to find ways to collaborate on technology solutions. Nonprofits want out of the technology business and focus on mission Trend Consulting Services, Inc. 5

7 Trend Perspective People Process Planning Cost 2006 Trend Consulting Services, Inc. 6

8 People Strategy, Planning, Budgeting, Business Alignment, Business Analysis, Applications Workflow, Architecture, Configuration, Integration, Financial, Marketing Fundraising Systems, Clinical, Websites, Social Networks, Application Support, Maintenance, Programming, Systems Administration, Data Warehousing, Database Administration, Reporting Mining, Metrics Portals, Server, Clouds, Hosting, Data Center, Desktop, Laptop, Mini, Thin Clients, CISCO, HP, Unix, Microsoft, Telecommunications, Voice, Data, Cell Phone, Smart Phones, Routers, Switches, Firewalls, Helpdesk, Incident Response, Project Management, Supervision, Vendor Management, Project Support Trend Consulting Services, Inc. 7

9 Process - Gartner Group Capability Maturity Model Chaotic Level 0 Ad hoc Undocumented Unpredictable Disorganized Fire-fighting Non-repeatable People Reactive Level 1 Best effort Individual heroics Introduction of new is risky Alert and event monitoring Tools Proactive Level 2 Monitor performance Analysis tools Set thresholds Predict problems Automation Process Managed Level 3 Defined services Understood cost Service levels Managed service performance Capacity planning Quality Valued Level 4 IT links to and improves Business Leveraged infrastructure Strategic planning includes IT Continuous IT improvements Business Enabler How does your IT organization climb the maturity ladder? 2006 Trend Consulting Services, Inc. 8

10 Cost / Value of Maturity $ Maturity Curve C O S T Current Rate Outsource model : people, processes and tools Time 2006 Trend Consulting Services, Inc. 9

11 Technology Assessment 2011 Trend Consulting Services, Inc. 10

12 Outcomes Most need / elect some form of outsourcing model to address: Leadership Staffing Applications / Data Integration Projects / Alignment Day-to-Day Support Helpdesk Collaboration Trend Consulting Services, Inc. 11

13 Outcomes Here are a few examples of outcomes from agencies assessing, planning and strategically outsourcing IT: 70% of technology issues are resolved within 30 minutes. $160,000 annual savings recognized by a $35M nonprofit organization as a result of outsourcing IT. 22% annual savings for a $20M nonprofit and after 1 year of service reduced expenses by 8.6% as a result of outsourcing IT. Increased visibility into data for improved reporting that better communicates outcomes and effectiveness to funding sources, priceless. Increased staff productivity by 3% with mini field deployment. 40% reduction in capital improvements as a result of collaboration Trend Consulting Services, Inc. 12

14 Closing ipad Drawing In Kind Donation of Technology Assessment Additional Q&A 2006 Trend Consulting Services, Inc. 13

15 Contacts Phil Martino Jim Dombrowski Owner Owner Trend Consulting Services Euclid Avenue Willoughby, Ohio Trend Consulting Services, Inc. 14