Making Complex Telehealth Simple
|
|
- Tyrone Fox
- 6 years ago
- Views:
Transcription
1 Making Complex Telehealth Simple by Pete McLain When a Massachusetts-based health system hired Yorktel Consultancy to assess its disparate video communications and telehealth solutions, the service provider discovered the communications industry was stuck at an inflection point. According to a report from Tractica, telehealth video consultation sessions will increase from 19.7 million in 2014 to million per year by 2020, making it a $34 billion market. Telehealth and video communication technologies have each been around more than 40 years, but most often as disparate systems used by different people within an organization. Over the past five years, however, advances in Internet bandwidth and technology, combined with lower technology costs and increased demand for video services that enable more natural communication, have driven an explosion in adoption of these systems. Previously, corporate videoconferencing users rarely crossed paths with telehealth users and their systems weren t connected to one another. However, in today s collaborative work environment, healthcare organizations recognize multiple benefits of deploying enterprise wide solutions that synthesize hardware, software and human labor resources and improve productivity. Yorktel s recent engagement with one of the largest healthcare systems in Central Massachusetts serves as an excellent example of the opportunities and pitfalls that forward-thinking organizations face as they work to reduce IT silos and use technology more strategically. Despite the trend toward open, cloud-based computing, there are still several challenges preventing many healthcare organizations from realizing consistently effective video communications.
2 CUSTOMER BACKGROUND INFO AND TELECOMMUNICATION GOALS The healthcare system comprises four hospitals spread across eight campuses located in Clinton, Fitchburg, Leominster, Marlborough, Southborough and Worcester. Its 12,000 employees include 1,600 physicians and 3,000 registered nurses. A study conducted by the client revealed that between the corporate and clinical sides of its business, it was using five different video platforms. In an effort to maximize user adoption and minimize costs, the organization wanted to consolidate its telehealth technology on a single platform. Recognizing a need for assistance in developing a comprehensive strategy that would address these challenges and meet both its corporate and clinical telecommunication needs, the healthcare system contracted Yorktel Consultancy. OBSTACLES AND PITFALLS SLOWING DOWN: UNIFIED VIDEO COMMUNICATION PROGRESS The telehealth video market is in the midst of a major groundswell. According to a report from Tractica, telehealth video consultation sessions will increase from 19.7 million in 2014 to million per year by 2020, making it a $34 billion market. However, a closer look at telehealth reveals that there are and will continue to be telehealth casualties along the way. In 2015, telemedicine kiosk provider, HealthSpot, which touted partnerships with RiteAid, Kaiser Permanente and Cleveland Clinic, abruptly shut down. Additionally, American Well, a telehealth provider with $150 million in investments is reportedly suffering from low video usage. When user workflows aren t taken into consideration and workers are expected to conform to the technology rather than vice versa, unnecessary layers of complexity are introduced. This hinders productivity and most often leads to video and telehealth systems being underutilized or abandoned altogether. As a consultant advisor, video managed services provider and trusted partner to dozens of leading healthcare providers, Yorktel recognized the challenges and pitfalls inherent to the task of seamlessly integrating video conferencing and telehealth systems and saw an opportunity to address the gap with expert services. Pitfall #1: Proprietary APIs The goal of unifying corporate videoconferencing and telehealth systems entails much more than a one-to-one integration between the two technologies. Each of these systems is also integrated with other mission critical business systems and applications. On the clinical side, for example, the client wanted its Philips ecare Manager telehealth
3 software integrated with its Epic EHR (electronic health record). At the time of the assessment, however, Epic didn t offer an API (application program interface) to Phillips. Vidyo had been a leading on-premise platform choice for healthcare systems to integrate Epic and ecare, but its proprietary API has limited interoperability with the client s Cisco and Polycom video systems. Another problem with using proprietary APIs is that it s expensive. Continuing with the status quo would have required extensive customization to make the client s many disparate legacy video systems align with their corporate, clinical and educational workflows. As the healthcare system continued to grow scaling its communication systems in the future in such a complex environment would have been a logistical and financial nightmare. Pitfall #2: Failure to Consider all Workflows in Advance Another key step in the assessment entailed helping the health system develop a long-term view and market strategy for video conferencing and telehealth. Various departments on both the corporate and clinical sides of the business were engaged to help Yorktel consultants gain a comprehensive understanding of how video was being used to optimize employee workflows. As is often the case with healthcare systems that grow through mergers and acquisitions (M&As), the client s video technologies weren t aligned with the health system s workflows. For example, corporate used Skype for Business for videoconferencing while the clinical side of the business used a variety of technologies from Cisco, Microsoft and Polycom, just to name a few. It was next to impossible for an HR or payroll manager to set up a video session with a clinician or share a computer screen to have a conversation. Healthcare is driven by workflows. The way an ICU uses technology and interacts with patients is much different than the workflow for practitioners in pediatrics or behavioral health. When user workflows aren t taken into consideration and workers are expected to conform to the technology rather than vice versa, unnecessary layers of complexity are introduced. This hinders productivity and most often leads to video and telehealth systems being underutilized or abandoned altogether.
4 Pitfall #3: Neglecting the User Experience Another common problem that often arises when an organization either fails to properly plan an implementation or inherits technology via M&A is that users don t know how to use the technology. In some instances, employee training is a quick resolution. At other times, however, the video conferencing or telehealth system configuration may also need to be updated. For instance, if a user is required to dial a number and use a keyboard and mousepad to enter a PIN or type in an IP address, there s a high probability people are going to forget a step along the way. This leads to frustration and an aversion to using the system in the future. Keeping the user experience top of mind throughout an evaluation or implementation and reducing the number of steps and clicks to make things work is a must. Pitfall #4: Supporting the System with Internal IT Resources Only Like any computer or server, videoconferencing and telehealth systems require ongoing updates (e.g., firmware, security patches) and maintenance to function properly. Additionally, when a user experiences a problem connecting and requires assistance, there s often a short window during which the problem can be resolved before the session is abandoned altogether and Plan B is implemented. During the assessment of the healthcare system client s video environment, Yorktel discovered that several legacy systems offered no remote access and management capabilities. That meant that any time users had a problem, they had to track down an internal IT person and hope the person could quickly fix the problem. The assessment also revealed that the client was behind on system updates, making them more vulnerable to performance problems and cybersecurity attacks. Also, while the client s IT staff was knowledgeable about computers and networking equipment, very few had experience managing video and telehealth systems. This resulted in long periods of downtime whenever a problem arose. DEFINING THE 4 PILLARS OF A TELEHEALTH STRATEGY Yorktel Consultancy worked directly with dozens of key stakeholders over a two-month period to assess the customer s video communication install base, examine use cases and identify best practices. At the end of the assessment, Yorktel defined four solution must-haves for the telehealth strategy:
5 1. Ease-of-use. The solution should be easy to use for corporate users, clinicians and patients alike. Without it, systems won t be used. 2. Seamless integration. It should seamlessly integrate with the organization s other IT and medical systems, including electronic health records (EHR) and unified communication (UC) platforms. 3. Interoperability and external reach. The solution needs to work with all standards-based systems and to extend the customer s external reach. Plus, it must also support mobile/byod participation. 4. Support implications. On the operational side, it must support self-service and full-service models and remote monitoring on the corporate and clinical sides of the business. CHOOSING A SINGLE PLATFORM TO INTEGRATE MULTIPLE VIDEO SOLUTIONS After helping the client develop an overall telehealth strategy, Yorktel Consultancy identified 24 specific features the new solution had to address to meet the healthcare system s requirements. Once those criteria were established, Yorktel identified the top platform vendors to be considered (see figure 1 below). Keeping the user experience top of mind throughout an evaluation or implementation and reducing the number of steps and clicks to make things work is a must. Yorktel evaluated seven on-premises, hybrid and cloud platform products, including: BlueJeans Enterprise Video Cloud, Cisco Spark (hybrid), Cisco Meeting Server (on-premises), Polycom RPP with RealConnect (on-premises), Vidyo (on-premises), and Zoom (cloud). Each of the products was measured against the 24 criteria listed in figure 1 above.
6 To ensure a comprehensive evaluation, Yorktel considered the healthcare system s corporate requirements separately from its telehealth requirements. YORKTEL S 4-PART SOLUTION SUMMARY At the end of the evaluation, Yorktel s team made the following recommendations: 1. Choose a global, standards-based platform. In its final solution viability ratings, Yorktel found that Cisco Spark achieved a good rating in meeting the client s corporate requirements, and an excellent rating meeting its telehealth requirements. Cisco Meeting Server and Univago (powered by Pexip and Cisco) were the only two platform products to earn an excellent rating in both categories. 2. Use extensible APIs. While both Cisco and Univago platforms similarly meet the corporate video and telehealth requirements and have extensible APIs for integration, Cisco s on-premises solution (Cisco Meeting Server) would be more complex to implement and manage on an ongoing basis. Univago s hybrid platform as a service offering, on the other hand, would be not only simpler to implement, it would also be more easily scalable and better positioned to continually evolve with the market. 3. Implement a hybrid support model. For this health system, like most others, telehealth support needs vary widely. On the corporate side, it may be acceptable for next-day service if a conference room camera freezes up. In clinical settings like intensive-care units (ICU) and emergency rooms, however, every minute of downtime could potentially be life threatening, so a much quicker service time is needed. Accordingly, Yorktel recommended a hybrid model that could provide appropriate response times across the organization, which included a combination of self-support and fully managed support options. 4. Take a multi-phase deployment approach. Due to its size and scope, Yorktel helped the client prioritize the telehealth project into four parts: a. Immediate (0 to 6 months) After finalizing proof of concept (POC), plan service implementation and establish support processes for UC and collaboration services. b. Short term (6 to 18 months) Implement Cisco Meeting Server, plan ICU and Epic integrations and ramp up level 2 and 3 support teams. c. Midterm (18 to 36 months) Integrate voice services and recording, plus plan for resiliency and redundancy. d. Long term (36 months+) Evaluate the evolution of the telehealth system, including the influences and impacts it has on the health system s collaboration needs. NEW CAPABILITIES THE HEALTH SYSTEM ANTICIPATES Some of the benefits Yorktel foresees the client will experience post-implementation, include: End users can meet with anyone (internal or external): On a standards-based video system Clients using SIP (session initiation protocol), SIP with Microsoft extensions (i.e., MS-SIP) or the H.323 protocol Anyone connected using a browser and WebRTC (web real-time communication) or audio
7 Through native integration with Microsoft Skype for Business (S4B), end users can collaborate with the entire Microsoft unified communications stack. Native audio conferencing. A self-serve environment delivered to end users via their browsers. Access to a 24/7 service support line. To help the client achieve its business outcomes cost effectively and with minimal disruption, Yorktel recommended the four-phased approach and outlined the key steps within each phase, beginning in phase one with a proof of concept (POC) over a four-to-six-week period. Deployment of the new solution and retirement of the legacy solution will take place over a three-month second phase. Each phase will include support processes, workflows and user training. At the end of phase three (18 months after POC), Yorktel will review the client s capacity, make continual service improvements, evaluate support desk size and adjust to match support trends and provide ongoing training and awareness. Long term (phase four), Yorktel will evaluate the evolution of corporate videoconferencing and telehealth to ensure the client s collaboration needs continue to be met. Ease-of-use. The solution should be easy to use for corporate users, clinicians and patients alike. Without it, systems won t be used. FINAL ASSESSMENT: FOCUS ON THE USER EXPERIENCE AND WORK WITH AN EXPERT After assessing the client s video and telehealth technology at each of its eight campuses and uncovering the problem areas mentioned earlier, Yorktel proposed a four-phase plan to correct the problem. Recognizing that consolidating the client s technology down to a single provider wasn t financially feasible, Yorktel recommended a hybrid cloud platform strategy that will enable the client s multivendor solutions to work together, while at the same time, simplifying the user experience. A final benefit and one of the most important is that the platform will serve as a conduit enabling Yorktel to monitor and manage the client s systems, ensuring optimal performance and security as the healthcare system continues to grow.
Contact Center Enterprise
Contact Center Enterprise Optimal Customer Communications for the High Reliability Contact Center www.enghouseinteractive.com Contact Center: Enterprise (CCE) is a highly adaptable, omni-channel platform
More informationS4B SOLUTIONS GUIDE. Your Guide to Successful Mobile Integration with UC
S4B SOLUTIONS GUIDE Your Guide to Successful Mobile Integration with UC Introduction Unified Communications (UC) has transformed the way enterprises do business. Converging voice and data on the same network
More informationTHE NEW HYPER-CONNECTED ENTERPRISE. Improve collaboration. Enhance customer experiences. Streamline business processes.
THE NEW HYPER-CONNECTED ENTERPRISE Improve collaboration. Enhance customer experiences. Streamline business processes. Oracle Communications portfolio of open enterprise-class communications solutions
More informationPartner Sales Playbook Atmosphere Cloud Communications
Partner Sales Playbook Atmosphere Cloud Communications 1 Table of Contents Introduction Atmosphere Cloud Communications IntelePeer & Cisco partnership Features Pricing Why Atmosphere Cloud Communications?
More informationOfficeSuite UC. with SD-WAN. Taking cloud-based unified communications to a new optimized level of performance
OfficeSuite UC with SD-WAN Taking cloud-based unified communications to a new optimized level of performance Introducing OfficeSuite UC with SD-WAN 100% cloud-based unified communications and SD-WAN join
More informationEnterprise PLM Solutions Advanced PLM Platform
Enterprise PLM Solutions Advanced PLM Platform The Aras Innovator Model-based SOA for Enterprise PLM Advantages of combining the Model-based Approach with a Service-Oriented Architecture Updated Edition
More informationenable collaboration come together
enable collaboration come together collaboration The way we work has changed. Teams are no longer all working out of the same location or keeping to a standard 9-5 workday. Remote work, dispersed teams
More informationMaking it work: Using Cisco and Microsoft Lync to Drive Collaboration
WHITE PAPER Making it work: Using Cisco and Microsoft Lync to Drive Collaboration This paper discusses what IT and telco managers need to know about interoperability between Cisco and Microsoft Lync systems
More informationContact Center Integrations Portfolio. Innovation Collaboration Evolution Results
Avaya CISCO Genesys Microsoft Contact Center Integrations Portfolio Innovation Collaboration Evolution Results SOFTEL Communications Complete Contact Center Integrations Portfolio Contact center solutions
More informationPLM Frustrations Aras White Paper
The product lifecycle management (PLM) world is divided into two categories: The frustrated PLM veterans who have tried and failed to implement a successful PLM system, and the PLM novices who are blind
More informationInfor Cloverleaf Integration Suite
Healthcare Infor Cloverleaf Integration Suite With the Infor Cloverleaf Integration Suite, you ll have an end-to-end integration platform that addresses the fundamental obstacles to healthcare integration,
More informationRE-IMAGINE YOUR PHONE SYSTEM: Move to the Cloud in 5 Easy Steps
RE-IMAGINE YOUR PHONE SYSTEM: Move to the Cloud in 5 Easy Steps Getting tired of trying to stitch together a legacy phone system with your evolving business requirements? You re not alone. Say goodbye
More informationTitle: HP OpenView Configuration Management Overview Session #: 87 Speaker: Loic Avenel Company: HP
Title: HP OpenView Configuration Management Overview Session #: 87 Speaker: Loic Avenel Company: HP What we will cover in this session What is the HP OpenView configuration management solution for enterprises?
More informationUCaaS. Business collaboration, delivered
Business collaboration, delivered There s a simpler way! 04 Look at what you can get 04 Mix and match with your people 05 End users will enjoy 06 Here s why the IT guys will like it 07 2 The future is
More informationChoosing the Right Cloud Communications Solution for Your Business Why you need one, what's available, and key purchase considerations
Buyer's Guide Choosing the Right Cloud Communications Solution for Your Business Why you need one, what's available, and key purchase considerations Why You Should Read This Guide See inside to discover:
More informationBest of Breed Solutions Can Click for Collaboration
WHITE PAPER Best of Breed Solutions Can Click for Collaboration Best of Breed Solutions Can Click for Collaboration PAGE 1 Table of Contents 1. Best of Breed Solutions Can Click for Collaboration... 2.
More informationHow to Proactively Manage Skype for Business to Reduce Costs and Improve User Satisfaction
How to Proactively Manage Skype for Business to Reduce Costs and Improve User Satisfaction Irwin Lazar President Nemertes Research irwin.lazar@nemertes.com @imlazar @nemertes Agenda ± About Nemertes ±
More informationConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities
ConvergeOne CASE STUDY ConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities 1 ConvergeOne Leveraging Nectar UC Diagnostics for Real-Time, Cross-Platform
More informationHow Much Will Serialization Really Cost? AN INTRODUCTION TO THE TOTAL COST OF OWNERSHIP
How Much Will Serialization Really Cost? AN INTRODUCTION TO THE TOTAL COST OF OWNERSHIP TABLE OF CONTENTS Introduction Breaking down the whole iceberg What is Total Cost of Ownership? Acquisition is Just
More informationThe Need for a New Communications Architecture
ISI Telemanagement Solutions, Inc. The Need for a New Communications Architecture Many of your customers today are using traditional communications architectures a wide variety of individual PBX s and
More informationCloud v. On-Premise. What s right for you?
Cloud v. On-Premise What s right for you? Contents Introduction 3 The Case for Cloud 4 The Case for On-Premise 5 Overview 6 Total Cost of Ownership 8 Conclusion 10 Introduction Cloud or On-Premise? There
More informationConsole for Cisco: Enterprise Edition
Console for Cisco: Enterprise Edition ATTENDANT OPERATOR CONSOLE FOR CISCO PRODUCT SHEET Console for Cisco: Enterprise Edition is an advanced attendant operator console, designed exclusively for Cisco
More informationPower your communications with IBM and Avaya
Power your communications with IBM and Avaya How can you gain new business and build on existing customer relationships and reduce costs at the same time? The answer lies in exploring advanced business
More informationBUSINESS COLLABORATION, DELIVERED
REDEFINING ICT WITH ALPHAWEST OPTUS UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) BUSINESS COLLABORATION, DELIVERED With Optus Unified Communications as a Service (UCaaS) contents There s a simpler way!
More informationCASE STUDIES AND USE CASES FOR WORKSPACE AGGREGATION
www.unifiedworkspace.com CASE STUDIES AND USE CASES FOR WORKSPACE AGGREGATION How public and private organizations across industries use Lenovo Unified Workspace to solve specific business challenges.
More informationCisco Business Edition 6000 Delivers Simple, Affordable Collaboration
Solution Overview Cisco Business Edition 6000 Delivers Simple, Affordable Collaboration BENEFITS Provide end-to-end collaboration for every user with a right-sized, rightpriced solution that is ideal for
More informationThe intelligent video network: Telepresence and visual collaboration
The intelligent video network: Telepresence Though video communications have made significant progress toward establishing multi-vendor interoperability, extending the features of a rich immersive telepresence
More informationCisco ONE Enterprise Cloud Suite Automates Infrastructure, Cloud, and Application Lifecycles
Solution Overview Cisco ONE Enterprise Cloud Suite Automates Infrastructure, Cloud, and Application Lifecycles BENEFITS Delivers automation crucial for increasing business velocity Provides continuous
More informationLegacy Health Data Management, an Overview of Data Archiving & System Decommissioning with Rick Adams
Legacy Health Data Management, an Overview of Data Archiving & System Decommissioning with Rick Adams Rick Adams is the co-founder and Managing Partner of Harmony Healthcare IT. He has 22 years of healthcare
More informationCost and Productivity Benefits of SIP Trunking
Cost and Productivity Benefits of SIP Trunking In conjunction with Jeff Wissing Ft. Lauderdale, FL January 23-26, 2007 Sponsored by TMC Introduction IT Telephony - Understanding business landscape SIP
More informationCisco Solution Support for Apple
Solution Support for Apple and Apple Partnership Focus Areas: Transforming Business Mobility Network Optimization for ios Ensure smart handshake between ios devices and the network for optimal experience
More informationBuilding the Next Generation Contact Center. Session ID 20PT
Building the Next Generation Contact Center Session ID 20PT Business Requirement has evolved New Capabilities needed for Efficiency and Competitiveness Mobile Secure access to information and people from
More informationMIGRATING AND MANAGING MICROSOFT WORKLOADS ON AWS WITH DATAPIPE DATAPIPE.COM
MIGRATING AND MANAGING MICROSOFT WORKLOADS ON AWS WITH DATAPIPE DATAPIPE.COM INTRODUCTION About Microsoft on AWS Amazon Web Services helps you build, deploy, scale, and manage Microsoft applications quickly,
More informationDIGITAL TRANSFORMATION IN HEALTHCARE
DIGITAL TRANSFORMATION IN HEALTHCARE Delivering Cost-Effective, High-Value Healthcare with NVIDIA Virtual GPU Solutions Year after year, the healthcare industry is faced with challenges revolving around
More informationTHE MOBlLE APP. REVOLUTlON. 8 STEPS TO BUlLDING MOBlLE APPS FAST ln THE CLOUD
THE MOBlLE APP REVOLUTlON 8 STEPS TO BUlLDING MOBlLE APPS FAST ln THE CLOUD People use hand-held devices for everything from communicating and playing games to shopping and surfing the Internet. In fact,
More informationMicrosoft Dynamics 365 and Columbus
Microsoft Dynamics 365 and Columbus Start your cloud journey Cloud services Cloud transformation series If you agree that modern cloud computing is a great way to benefit from innovative, powerful technology
More information2017 Global Hybrid Unified Communications Architecture Competitive Strategy Innovation and Leadership Award
2017 Global Hybrid Unified Communications Architecture Competitive Strategy Innovation and Leadership Award Contents Background and Company Performance Industry Challenges... 3 Strategy Innovation and
More informationT E C H N O L O G Y S P O T L I G H T
T E C H N O L O G Y S P O T L I G H T C lo u d - b a s e d C o mmu n ic a t io n & Colla b o r a t io n S o lu t io n s a r e c a t c h in g a S p a r k December 2016 By Shiv Putcha Sponsored by Tata Communications
More informationDelivering Data Warehousing as a Cloud Service
Delivering Data Warehousing as a Cloud Service People need access to data-driven insights, faster than ever before. But, current data warehousing technology seems designed to maximize roadblocks rather
More informationThe History & Future of Unified Communications Introducing Unified Communications
The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of
More informationIBM Enterprise Service Bus for Healthcare
IBM Enterprise Service Bus for Enabling new levels of integration and interoperability for today s demanding hospitals and health plans Highlights Integrate data and applications from disparate sources
More informationCisco Unified Workspace Licensing
Solution Overview Workspace Licensing The Challenge Today s organizations must contend with increasingly complex communications environments featuring a wide array of communications methods. Globally dispersed
More informationIs SharePoint 2016 right for your organization?
Is SharePoint 2016 right for your organization? 1 Table of contents Finding the value of a migration... 3 Investment areas and why they matter...4 1. Improved user experience...5 2. Compliance and reporting...7
More informationExpert Reference Series of White Papers. Microsoft Service Manager Simplified
Expert Reference Series of White Papers Microsoft Service Manager Simplified 1-800-COURSES www.globalknowledge.com Microsoft Service Manager Simplified Randy Muller, MCT, MCT Regional Lead, MCSE, CEH Introduction
More informationBuild a Future-Ready Enterprise With NTT DATA Modernization Services
NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry s most comprehensive services portfolios designed to modernize business and technology to deliver the outcomes
More informationConsiderations and Best Practices for Migrating to an IP-based Access Control System
WHITE PAPER Considerations and Best Practices for Migrating to an IP-based Access Control System Innovative Solutions Executive Summary Migrating from an existing legacy Access Control System (ACS) to
More informationLiberty Healthcare Management, Inc.
CUSTOMER INNOVATION STUDY Liberty Healthcare Management, Inc. makes a smooth transition to the cloud on time and 15% under budget with Infor Consulting Services Liberty chose to move to the cloud because
More informationThe Contact Center Performance Company WHITE PAPER
Global Routing and Contact Center Management Modernizing the behavior of legacy systems for today s distributed, outsourced contact centers with the cloud and analytics Arnab Mishra, VP Products Global
More informationCisco Connected Asset Manager for IoT Intelligence
Cisco Connected Asset Manager for IoT Intelligence Enabling Digital Transformation Across Industries 1 2017 2017 Cisco Cisco and/or and/or its affiliates. its affiliates. All rights All rights reserved.
More informationWindows Server 2003 migration: Your three-phase action plan to reach the finish line
WHITE PAPER Windows Server 2003 migration: Your three-phase action plan to reach the finish line Table of contents Executive summary...2 Windows Server 2003 and the big migration question...3 If only migration
More informationHybrid Cloud. Private and public clouds under a single service
Hybrid Cloud Private and public clouds under a single service Combine the bespoke, costeffective nature of our private cloud with the latest technology and scalability of the public Azure platform and
More informationDELL EMC ISILON STORAGE SOLUTIONS FOR MEDIA AND ENTERTAINMENT
DELL EMC ISILON STORAGE SOLUTIONS FOR MEDIA AND ENTERTAINMENT ESSENTIALS SIMPLIFY Manage media, not storage: Reduce management by leveraging IT infrastructure Grow your infrastructure concurrent with your
More information5 Tips for Improving Collaboration
5 Tips for Improving Collaboration Introduction 2 As a business leader, you re constantly anticipating and responding to the evolving needs of your employees. Because of that, you may be under pressure
More informationBringing Omnichannel to Microsoft Dynamics 365. Bridging the Gap between Customer Demand and Existing Technology
Bringing Omnichannel to Microsoft Dynamics 365 Bridging the Gap between Customer Demand and Existing Technology The Expanding Definition of Customer Engagement: The Customer Perspective In the blink of
More informationBring UC Back to Life with SIP Trunking
Bring UC Back to Life with SIP Trunking Building your business communications foundation Sponsored by Contents Summary...3 Introduction...3 Ovum view...3 How the journey started...3 Having a SIP trunking
More informationEVALUATE LABELING SYSTEM? IS IT TIME TO YOUR A GUIDE TO CHANGE MANAGEMENT
IS IT TIME TO EVALUATE YOUR LABELING SYSTEM? A GUIDE TO CHANGE MANAGEMENT F O R H E A LT H C A R E TEKLYNX Americas 409 E. Silver Spring Drive Suite U12 Whitefish Bay, WI 53217 USA WWW.TEKLYNX.COM Tel:
More informationHealthcare Solutions Nuance PowerShare Network. PowerShare. The industry s largest medical imaging network.
PowerShare. The industry s largest medical imaging network. 2 Easily find other providers and begin sharing in minutes. The Nuance PowerShare Network connects healthcare facilities, providers and patients
More informationSharing current and archived patient data in the EMC Federation Enterprise Hybrid Cloud
White Paper Patient Records in the Cloud Sharing current and archived patient data in the EMC Federation Enterprise Hybrid Cloud ECD Healthcare Abstract This white paper describes a solution that shows
More informationTicketing: How ACME s Cloud-Based Enterprise Platform Benefits Your Business
Ticketing: How ACME s Cloud-Based Enterprise Platform Benefits Your Business Today the cloud is replacing on-premise or hosted enterprise workloads, one vertical at a time. ACME was started to introduce
More informationEllucian Ethos. A unifying platform for higher education
Ellucian Ethos A unifying platform for higher education Contents 3 Why higher education needs a unifying platform 4 Ellucian Ethos: A platform for student and institutional success 6 An extensive ecosystem
More informationBusiness Jive Cloud Solutions
Business Jive Cloud Solutions 2 Jive for Business Your Phone System in the Cloud Jive Communications provides Cloud-based phone systems and Unified Communications solutions to businesses of all sizes.
More informationConvergeOne. The Value of Nectar s UCD in Cisco Contact Center Environments. Unified Communications Diagnostics Module USE CASE
The Value of Nectar s UCD in Cisco Contact Center Environments ConvergeOne Unified Communications Diagnostics Module Advanced Monitoring, Management, Reporting, and Diagnostics As organizations face new
More informationFive traits of a world-class managed services provider
Five traits of a world-class managed services provider As more companies choose managed services for communications, they should be very specific about what they need and expect from their service provider.
More informationWorkspace ONE. Insert Presenter Name. Empowering a Digital Workspace. Insert Presenter Title
Workspace ONE Empowering a Digital Workspace Insert Presenter Name Insert Presenter Title Every dimension of our lives is GOING DIGITAL 2 Consumerization is driving DIGITAL TRANSFORMATION Modern Workforce
More informationHEALTHCARE. Taking workflow where you want it to go.
HEALTHCARE Taking workflow where you want it to go. The evolution of Healthcare IT has reached medical imaging. Single Integrated Database Konica Minolta s Exa Platform offers a unique and unparalleled
More informationEnterprise Phone Systems Comparison Guide
Enterprise Phone s Comparison Guide Introduction Internet Protocol (IP) telephony is increasingly replacing traditional PBX technologies at all types and sizes of companies. However, most businesses can
More informationFulfilling CDM Phase II with Identity Governance and Provisioning
SOLUTION BRIEF Fulfilling CDM Phase II with Identity Governance and Provisioning SailPoint has been selected as a trusted vendor by the Continuous Diagnostics and Mitigation (CDM) and Continuous Monitoring
More informationWhite Paper. What Every SaaS Company Should Know About Integrating with Its Customers
White Paper What Every SaaS Company Should Know About Integrating with Its Customers 1 Table of contents The SaaS Organization Paradigm 4 Top Challenges for SaaS Vendors 4 The Integration Challenge 5 Elevating
More informationThe business owner s guide for replacing accounting software
The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern
More informationMaximizing Profitability with Cloud Collaboration for your Business
Maximizing Profitability with Cloud Collaboration for your Business Oracle Communications Unified Communications Suite O R A C L E W H I T E P A P E R J A N U A R Y 2 0 1 7 Executive Overview The fabric
More informationPROACTIVE ADOPTER SERIES: Embracing foundational benefits of IT security
PROACTIVE ADOPTER SERIES: Embracing foundational benefits of IT security In a world where small and midsize businesses (SMBs) are constantly looking for ways to costeffectively increase productivity and
More informationWhy a Comprehensive Connectivity Model Is Key to Enabling Digital Transformation
Why a Comprehensive Connectivity Model Is Key to Enabling Digital Transformation WHITE PAPER Business and IT leaders have an enormous opportunity to leverage technology advances to keep their organizations
More informationORACLE COMMUNICATIONS UNIFIED COMMUNICATIONS SUITE
ORACLE COMMUNICATIONS UNIFIED COMMUNICATIONS SUITE Oracle Communications Unified Communications Suite is used by enterprises and service providers to improve employee productivity in a cost effective manner.
More informationThe Business Benefits of Managed IT Services
The Business Benefits of Managed IT Services WHAT ARE MANAGED IT SERVICES? WE DEFINE IT AS REMOTE MONITORING AND MANAGEMENT OF IT SYSTEMS AND DEVICES BY A THIRD-PARTY CONTRACTOR. THE MANAGED SERVICE PROVIDER
More informationPrognosis for Unified Communications. Unified Communications DATA SHEET
DATA SHEET Unified Communications Prognosis for Unified Communications IR Prognosis for UC is a communications experience management solution for unified communications and contact centers, enabling organisations
More informationAlcatel-Lucent OmniGenesys TM Contact Center Transforming your business with a new generation of customer service
Alcatel-Lucent OmniGenesys TM Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro,
More informationS EPS END-POINT SECURITY NEX IMPORTANCE
END-POINT SECURITY The DOD Endpoint Security Solutions (ESS) is an integrated set of capabilities that work together to detect, deter, protect, and report on cyber threats across all DOD networks. Endpoint
More informationCommunications in the Cloud:
WHITEPAPER Communications in the Cloud: Why It Makes Sense for Today s Business MiCloud Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications
More informationHosted VoIP Buyer s Guide
Hosted VoIP Buyer s Guide Before you buy a business phone system Your enterprise needs a phone system that not only matches your current business requirements it should also grow alongside your ambitions.
More informationAvaya One Touch Video solution
Avaya One Touch Video solution A video and collaboration solution for enterprise resources and remote Internet-based users With technology creating greater opportunities for collaboration, the possibilities
More informationIBM Global Services January Paving the way for business innovation with integrated business communications solutions.
IBM Global Services January 2007 Paving the way for business innovation with integrated business communications solutions. Page 2 Contents 2 Introduction 2 What are integrated business communications solutions?
More informationChapter 1 Web Services Basics
Slide 1.1 Web Serv vices: Princ ciples & Te echno ology Mike P. Papazoglou mikep@uvt.nl Chapter 1 Web Services Basics Slide 1.2 Topics Introduction definitions Software as a service Where can services
More informationBuilding a Winning Business Case for HCM SaaS
Building a Winning Business Case for HCM SaaS Mark Bray, Principal Consultant ISG WHITE PAPER 2016 Information Services Group, Inc. All Rights Reserved INTRODUCTION The number of enterprises that experience
More informationFUSION PHOENIX INTERNATIONAL OVERVIEW
FUSION PHOENIX INTERNATIONAL OVERVIEW 2 FINASTRA Brochure INTRODUCTION The Need for the Extended Financial Enterprise Despite today s challenging economic and regulatory environment, banks can deliver
More informationIngram Micro Cloud Marketplace
Ingram Micro Cloud offers a comprehensive portfolio of cloud services designed to address the business needs of businesses worldwide. Our portfolio encompasses Ingram Micro branded and hosted cloud offerings,
More informationCUSTOMER PROFILE Client: Town of Enfield Website: Industry: Public Sector Location: Suburb of Hartford, CT Population: ~45,000
CUSTOMER PROFILE Client: Town of Enfield Website: www.enfield-ct.gov Industry: Public Sector Location: Suburb of Hartford, CT Population: ~45, HIGHLIGHTS Challenge Facing rising operational costs and growing
More informationWelcome to FastTrack 1
Welcome to FastTrack 1 We expected to deploy Office 365 over several months, but FastTrack helped us finish in ROAD MAP TO SUCCESS The FastTrack Journey 4 Working with FastTrack 5 just a few weeks. Tony
More informationHiPath 4000 Converged IP Solution
HiPath 4000 Converged IP Solution Flexible solution to address both traditional and new enterprise communication needs Siemens Enterprise Communications www.siemens-enterprise.com Addressing the Issues
More informationThe Top 10 Reasons to Consider Hosted Collaboration Solutions
The Top 10 Reasons to Consider Hosted Collaboration Solutions February 2013 Prepared by: Zeus Kerravala The Top 10 Reasons to Consider Hosted Collaboration Solutions by Zeus Kerravala February 2013 º º
More informationBUYER S GUIDE: CUSTOMER IDENTITY & ACCESS MANAGEMENT (CIAM)
BUYER S GUIDE: CUSTOMER IDENTITY & ACCESS MANAGEMENT (CIAM) SHIFTING MARKETPLACE Over the last few years, there s been a major shift in requirements for enterprises managing customer identities. This shift
More informationMultichannel Service Interactions Meeting Your Customers Channel Expectations
Multichannel Service Interactions Meeting Your Customers Channel Expectations Scott Seebauer Senior Director Product Management Oracle Service Cloud Monty Deckard Manager Business Applications Bass Pro
More informationA Guide for Application Providers: Choosing the Right Integration Partner
A Guide for Application Providers: Choosing the Right Integration Partner Your Customers Expect Their Applications to Work Together Your customers are running more applications than ever. With the rapid
More informationEnterprises Leverage VoIP and Collaboration to Transform Business
Enterprises Leverage VoIP and Collaboration to Transform GET STARTED Unified Communications Solutions Transform In the age of the customer, enterprise organizations must be able to proactively communicate
More informationEnhancing the core Vijeo Citect V7.20. Enhancing the core. Improved SCADA in a collaborative operations management environment
Enhancing the core Improved SCADA in a collaborative operations management environment Frost & Sullivan October 2010 1 Background This white paper was commissioned by Schneider Electric with the objective
More informationAgile Infrastructure Monitoring for the Application Economy
Agile Infrastructure for the Application Application The Application Is Here Is Your IT Approach Ready? The application economy has taken hold with everything driven by connected applications that run
More informationA Profile of PVA Capabilities with Remote Time Location Systems (RTLS) Profile of PVA Capabilities
A Profile of PVA Capabilities with Remote Time Location Systems (RTLS) Profile of PVA Capabilities PVA is a woman owned small business headquartered in Burlington, NC. For over 15 years, PVA has performed
More informationCUSTOMER USE CASES. ONTAP Cloud and OnCommand Cloud Manager. Read how NetApp customers benefit from cloud storage services
CUSTOMER USE CASES ONTAP Cloud and OnCommand Cloud Manager Read how NetApp customers benefit from cloud storage services HR & Recruitment United Kingdom Storage services "With ONATP Cloud, Cordant has
More informationEHR AND ERP INTEGRATION. January 25, 2018
EHR AND ERP INTEGRATION January 25, 2018 Your Instructor Agenda Introduction to EHR and ERP EHR and ERP integration opportunities Evaluating the potential impact of EHR and ERP integration to your organization
More information