Business Jive Cloud Solutions

Transcription

1 Business Jive Cloud Solutions

2 2 Jive for Business Your Phone System in the Cloud Jive Communications provides Cloud-based phone systems and Unified Communications solutions to businesses of all sizes. Your business is complicated enough. Let Jive handle your phone system and deliver enterprise PBX features at a dramatically lower cost of ownership than your current system.

3 Jive for Business 3 CASE STUDY Relationships and Reliability with Jive Hosted VoIP American Family Insurance is a privately held Fortune 500 corporation. It is one of the largest personal-line insurers in the United States. Founded in 1927, American Family Insurance has 8,000 direct employees with thousands of independent agents. American Family offers auto, homeowners, property/casualty, and life insurance products. Operating in over 20 states, American Family primarily sells through independent agencies and specialized brokers. Rob Hamann Agency American Family Insurance Property/Casualty Insurance Saint Peters, MO At a Glance American Family Insurance prides itself on customer relationships. They needed reliable service, predictable month-to-month rates, easy management, and conference calling. Jive was able to meet their budget and provide them with a host of features, including conference calling and improved call-fl ow control, that improved their customer service. Customer Success Over 10,000 businesses have chosen Jive as their phone system provider. Jive is quickly becoming the standard for Cloud communications worldwide. Read customer success stories at jive.com/customers.

4 4 Jive for Business Frost & Sullivan awards Entrepreneurial Company of the Year Frost & Sullivan has recognized Jive Communications as the Entrepreneurial Company of the Year in the North American Hosted IP Telephony and Unified Cloud Communications market. Jive has emerged as one of the fastest growing Cloud VoIP providers with an innovative Cloud services suite and industry-specific go to market strategies. Jive was also lauded for its triple-digit growth rates from growth strategy excellence and product differentiation. NORTH AMERICAN HOSTED IP TELEPHONY AND UCC SERVICES ENTREPRENEURIAL COMPANY OF THE YEAR

5 5 Jive for Business Business Products We ve got what you need. More than just a phone system in the Cloud, Jive provides a robust set of Unified Communications products that cover all your business needs. Products include voice, video, data, mobility, contact center, and fax solutions designed with your business in mind. For more information, visit jive.com/products. Jive Voice Hosted VoIP with full PBX function and admin controls. Jive Video P2P and Multi-Point Video-Bridging services. Jive Data QoS Broadband and MPLS connections. Jive Contact Center Call queues, agents, supervisors, and reports. Jive Mobility Mobile device and desktop integration.

6 6 Jive for Business Jive Voice Premise Total Cost of Ownership It s clear. Jive Voice offers a lower total cost of ownership when compared with traditional on-premises or legacy solutions. Jive eliminates the need for expensive licensing fees, annual maintenance contracts, separate service plans, costly upgrades, and proprietary premises-based equipment. With Jive, you ll always have the latest technology. New features will be automatically added to your Cloud service. COST Title Subtitle Sub Sub Subtitle YEAR

7 7 Jive for Business Born in the Cloud Jive solutions are delivered via Jive Cloud, our hosted services platform. A true cloud-based architecture, Jive began in the Cloud and didn t have to migrate there from expensive legacy systems. Jive Cloud has industry-leading: Reliability. Housed in multiple SSAE16 datacenters across the world, Jive Cloud provides redundancy and high availability on a distributed platform. Flexibility. Control all system configurations and make moves, adds, and changes in realtime using Jive s online administrator portal. Scalability. Jive can serve thousands of users on a single, consolidated system that has unlimited capacity for growth. Interoperability. Based on open standards and commodity hardware, Jive provides API access and integrates seamlessly with leading CRM, ERP, and other third-party software.

8 Jive for Business 8 Phones are Easy Again Installation of your Jive Voice system could not be simpler. All phones come preconfigured for easy Plug-and-Play connection to your network. All moves, adds, and changes can be made from our online portal with intuitive drag-anddrop controls. Jive Voice can also work with your existing Internet.

9 Auto Attendant! Queue (!) 9 Jive for Business Unlimited Options Conference Room (!) Auto Attendant (!) 4 Escape Queue (!) (sec) 60 Escape Auto Attendant (!) 4 4 Press 1 Press 2 Conference Room (!) 4 Press 1 Press 2 Queue (!) (sec) 60 Escape Auto Attendant (!) 4 Typically, on-premises solutions (and some other hosted solutions) charge separately for specific features and the number of users. With these companies, a charge is incurred for the voic feature and the amount of voic boxes used, separate from their basic phone service. Unlike these pricing models, Jive offers you unlimited voic boxes, auto attendants, dial plans, conference bridges, local and long-distance calls, schedules, playlists, messages, and more in the all-inclusive, monthly price. Create exactly what you need; it s all included. Press 1 Press 2 Queue (!) (sec) 60 Escape Conference Room (!) Auto Attendant (!) 4 Press 1 Press 2 Press 1 Press 2 Auto Attendant (!) 4 Press 1 Press 2 Queue (!) (sec) 60 Queue (!) (sec) 60 Escape Conference Room (!) Conference Room (!) Auto Attendant (!) 4 Press 1 Press 2 (sec) 60 Escape Conference Room (!) Auto Attendant (!) 4 Press 1 Press 2 Queue (!) (sec) 60 Escape Press 1 Press 2 Auto Attendant (!) 4 Press 1 Press 2 Queue (!) (sec) 60 Escape Conference Room (!)

10 10 Jive for Business Voice Features While other telecommunication providers offer features a-lacarte, Jive offers an all-you-can-eat feature buffet. Jive customers have access to unlimited local and domestic long-distance dialing in addition to our full suite of Jive Voice features, including unlimited auto attendants, call queues, ring groups, voic , conference bridges, and more.

11 BASIC VOIP FEATURES Auto-Attendants Barge Call Analytics Call Logs Call Monitoring Call Recording Call Reporting Conference Bridge Conferencing (3-way) Corporate Directory on Phone Custom Greetings Custom Messages Custom Hold Music Custom Schedules Dial by Extension Dial Plan Editor Dial by Name Dial-by-Name Directory Direct Inward Dialing Direct Outward Dialing Extension Dialing Fax to Inbound Call Filters Individual Call Logs Intercom Last Number Redial Line Failover LDAP Integration Local & LD Dial-Tone Local Directory on Phone Message Waiting Indicator Paging Presence Monitoring Ring Groups Speed Dial Spy Unlimited Auto Attendants Unlimited Extensions Virtual Fax Voic Voic to Web-Based Admin Portal Web-Based User Portal Whisper CALL MANAGEMENT FEATURES Auto-Divert Auto-Reject Call Forwarding Call History Call Hold Call Park/Pickup Call Queues (Automatic Distribution) Call Routing Call Transfers Call Waiting Caller ID Do Not Disturb Extension Transfers Find Me/Follow Me Missed Call Indicator Multiple Calls per Line CALL CENTER Advanced Ring Strategies Agent Login/Log out Custom Queue Hold Message Custom Queue Hold Music Escape from Call Queue Pre-Call Announcement Queue Call Barge Queue Call Spy Queue Call Recording Queue Call Whisper Report Caller Hold Time Unlimited Call Queues Wait Time Announcement PHONE SERVICE Cloud PBX International Calling* Jive Desktop** Mobility Softphone* Multi-Site Compatible Number Porting* Toll-free Numbers* Local Numbers* Unlimited Domestic Usage

12 Jive for Business 12 Auto Attendant (!) x Play Sound Clip x Welcome Message Dial Plan Editor 4 Build it and they will call. x x Press Press 1 2 Wait Duration 8 Ring During Wait x Jive s award-winning Dial Plan Editor gives administrators an intuitive drag-and-drop interface, enabling them to easily configure their auto attendants, sound clips (including greetings, messages, and hold music), wait times, and schedules in real time.

13 13 Jive for Business Call Analytics You can t manage what you can t measure. Jive s Call Analytics allow administrators to quickly see traffic patterns, allowing for more efficient use of resources, better training, and proper scheduling. CALLS Outbound Calls Inbound Calls Internal Calls Outbound Minutes Inbound Minutes Internal Minutes MINUTES Call Analytics include geography-based heat maps, time-of-day histograms, detailed user statistics, and basic call logs. Advanced filters can be applied to sort data by call count, time of day, duration, location, DID, users, ring groups, and more. 8/1 8/2 8/3 8/4 8/5 8/6 8/7 Tollfree 20% Tollfree 13% Call Analytics are available in the Jive administrator portal at no additional cost. Outbound 1% Outbound 10% Inbound 79% Inbound 77%

14 14 Jive for Business Integrations Jive integrates seamlessly with many third-party business applications (e.g., Salesforce, Microsoft Outlook, Micros Opera, etc.) and supports click-to-call, integrated directories, screen pops, and other powerful workplace communications features. Jive also has a robust set of APIs for further integration into existing critical systems.

15 15 Jive for Business Customer Experience Jive is committed to provide a world-class experience for all of our customers. To accomplish this we offer dedicated support and training, so you can utilize your system with ease. Dedicated Support. Jive has in-house customer service and technical support teams waiting for your call. All of our representatives are direct employees, U.S.-based, and available 24x7x365 at no additional cost. Comprehensive Training. Jive offers an assortment of training options including video tutorials, step-by-step articles, and quick start guides. User Guide Updated regularly with quick start guides, step-by-steps, screenshots, etc. for both account admins and end users. Training Videos Video and interactive trainings give an in-depth look at the Jive system and walks users through setups. Customer Care U.S.-based support representatives help customers setup and maintain their systems from the first day of Jive service and on. Technical Solutions U.S.-based systems engineers help customers with difficult problems, such as network-related issues or non-standard hardware or software issues.

16 Jive for Business 16 Phones Let s talk. Jive Voice is compatible with SIP-based phone hardware from leading manufacturers including Cisco, Polycom, Panasonic, VTech, and Yealink. This allows the flexibility to bring your own devices or purchase them through Jive. Choose from phones that include features like LED touchscreens, wireless handsets, Bluetooth capabilities, USB ports, and even antibacterial plastics. These phones (and many more) are available for purchase through the Jive website, complete with warranty and 24/7 customer support.

17 17 Jive for Business Pricing A Fortune 500 system without the fortune. Jive charges an all-inclusive, monthly user fee for Jive Voice services and offers flexible monthto-month service contracts. With Jive, both basic and advanced PBX features are included at no additional cost. Let us earn your business with our best-in-class voice quality and system reliability. Tier 1 Tier 2 Tier 3 Tier 4 Tier Users 5-9 Users Users Users Users per device per device per device per device per device

18 18 About About Jive Jive is a nationally recognized provider of enterprise-grade Unified Communications for public sector and commercial customers around the world. Since 2006, Jive has been setting the pace for the cloud communications marketplace. Jive is known for delivering consistent, high-quality Hosted VoIP traditionally associated with premises-based solutions. Through Jive Cloud, we offer the same services as on-premises solutions without the associated costs, limits on scalability, or complex management and maintenance. Title Subtitle Sub Sub Subtitle

19 Jive for Business 19 For more information on Jive Voice for business, contact us today jive.com/business Jive is leading today s telecommunications industry. Are you following?

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