David K. Hill Senior Remedy Developer/Engineer

Transcription

1 David K. Hill Senior Remedy Developer/Engineer 8693 E Dry Creek Road, Unit 912 Englewood CO Phone: (720) dkhill@farwestwireless.com Availability: I am available to accept employment or contract work in the greater Englewood Colorado area or remote starting 01/19/2015 OBJECTIVE I am seeking a position with a dynamic, innovative and fast paced company that will utilize my proven technical skills to allow me to make a difference in their overall public image. I am always eager to assist and make the team grow in knowledge and understanding. I have extensive skills with both out of the box applications as well as customized applications. I base my driven disciplines on making the System work for the people with goals to streamline processes and business strategies. I pride myself on attention to detail and have a tremendous rapport of technical knowledge dealing with system and application architecture relating to BMC Remedy AR System and ITSM Architecture. I have several major successes under my belt for Global and National deployments projects. COMPETENCIES AND ETHICS I have 23+ years of experience in working with Remedy Based Applications, Infrastructure and Platforms. My knowledge includes designing, developing, installing, configuring, administering, troubleshooting, implementing Remedy based applications and servers; from the End user application to the backend server integration and application server components. I have an extensive understanding in system topology and optimization processes. Experience in BMC Applications and Server Suites Applications and Products Versions 1.0 through 7.6 with ongoing spin up of ARS and desiring to upgrade to AR System 8.x. Custom Applications on Core AR System Version 4.6 Through 7.6 Application design, development, deployment and system architecture, 3rd Party Integrations to BMC and AR System product lines using Atrium Integration Engine Web infrastructure and design for front end user interaction (Mid-Tier) ITIL orientation to best practices and methodologies Technical presentation and documentation, drive best practices in the overall Product Life Cycle Disciplines in XP (extreme Programming) and Agile Programming Methodologies (Rally Agile) with user story and defect definitions and processing Versed in backend processes: networking, operating systems, database administration Multi-tasking, multi-priority and multi-project oriented Highly disciplined change management driven Work with management, key project members including project managers, operations teams, applications management teams, quality assurance teams, support teams and key stake holders to plan, implement and deploy applications using business processes

2 Estimate and specify project task for completions Strong interpersonal, time management and intercommunication skills with many individuals in many groups Detailed Product Specific Competencies The following is a list of BMC Products that were used to specify, install, build, design, implement and deploy applications at the various installations. Competency details available upon request. BMC Remedy AR System core customized development and design Develop and Design JavaScript based applets and components for use within web based appliances of Mid-Tier and AR System Components. BMC Remedy Suite Product (ITSM) o Knowledge Management o Change Management o Incident Management o Problem Management o Atrium CMDB o Data Management Foundation EMPLOYMENT HISTORY Verizon Enterprise via Infinite Computer Solutions 02/24/2014 to 12/31/2014 Apogee Secure Managed Ticketing System Colorado Springs, CO Contract Sponsor: David J Nauer, (Contact for letter of recommendation) Phone: , David.Nauer@verizon.com Senior Remedy Application Engineer Key contributor and engineer for global commercial and international security management ticketing systems. Current Project Consists of designing, developing full stack support for web service and web interfaced based ticketing system that addresses security incidents and vulnerabilities. System encompasses a full change management system, incident management and service management component to facilitate management of securities based in Colorado Springs, Luxemburg German, Switzerland and Japan. Although, the work primarily involved designing and implementation of business processes via workflow focused on business rules and practices, most of it involved working with customers in the international arena dependent on high security areas that service international banking communications. Technologies incorporated were web service based connectivity between the various systems used to detect, report and manage security events such as denial of service attacks, domain spoofing, firewall breaches and comprises infrastructure. Other points to note for projects involved in re-building and re-architecting development environment to support the 30+ servers used in operations at the various sites. Technology stacks include BMC Remedy AR System sitting on top of apache, tomcat server, oracle database back ends with java based developed web applications. Research and Troubleshooting is the largest of the percentage of involved work. I support what is needed. (Java, Linux OS, Oracle DBA, Apache/Tomcat Support)

3 Comcast Cable Corporation 6/22/2009 to 1/16/2014 Service Assurance Management System (SAMS) Englewood, CO Manager: John Murphree, (Contact for letter of recommendation) Phone: (719) ) Senior Remedy Application Engineer Key contributor and engineer for largest Remedy installation serving 3.3 Million customers and 330,000 employees. Recent Project Consists of design, development and integration of Executive Support Line application that interfaces Customer Support Agents between customers and executive staff to manage a positive customer experience for Comcast Xfinity products. Duties include implementation of custom applications and changes based projects via the agile method with User Stories and Defects processes. Accomplishment include being 2010 Corporate Excellence Award recipient for Executive Support Line (ESL), design and migration. Designed and documented Remedy application design through Wiki based documentation system. Integration between TWiki and Remedy Developers Tool. (In house). Verizon Wireless - 5/18/2009 to 06/19/2009 Cellular Management Team Contract via Tricom Business Solutions, Inc. Walnut Creek, CA Contract Sponsor: Chintan Senior Remedy Systems / Applications Developer Key contributor and Architect for 2 nationally based systems monitoring of Cell Sites and connectivity usage tracking systems. Last projects Consists of design and development of executive subscription system based on Remedy integration of existing cellular tower management systems. Building integration protocols with existing notification systems, SMS and mediums. Duties include project based Remedy configuration, application configuration, on Remedy AR System 7.0 systems. Verizon Business 11/17/2007 to 04/03/2009 Applications Solutions Group Contract via Rose International Sacramento, CA Contract Sponsor: Michael Branson Ravi Cherukuri Senior Systems / Applications /Architect Key contributor and Architect for 2 nationally based center projects (US Federal Department of the Interior DOI Enterprise Systems Center) Last projects Consists of out of box installation, Configuration and Implementation for the hosted applications supporting Department of Interior and respective Bureaus. The secondary project consisted of the implementation and configuration of the in house, internal CMDB and Asset management phases. The following application suite modules, BMC ITSM Application Suite, including

4 Asset, Change, Incident, Problem, Service Desk, BMC Service Level Management, BMC Atrium CMDB 2.1, BMC Remedy Action Request System 7.1, BMC Remedy Engine 7.1, BMC Approval Server Engine 7.1, BMC Assignment Engine 7.1, BMC Flashboards Server 7.1, BMC Mid-Tier 7.1, BMC Knowledge Management 7.2, BMC Definitive Software Library, Apache Tomcat and Java JSP server extensions. Duties include database administration, operating system configuration, hardware administration, application configuration, web infrastructure administration, architect and design of full systems, Internal based project of architecting and building out a complete product life cycle infrastructure to facilitate Development to Production deployment Migrations from ITSM 4.6 Remedy ITSM Suite. Asset Life Cycle Process and Definition, Oracle and Microsoft Database Administration, Foundation Data Acquisition in Asset, Change, Incident and Problem Management, specified and Developed Product Life Cycle Change Based standards and procedures to streamline over all process from conceptual phase to production deployment. Perform rudimentary application customizations to support business at hand in ITSM Architecture. Train ASG operations personnel and application management teams on use and administration of ITSM Based applications from Concept to Implementation of Out of the Box implementations. Accomplishments include: Orchestration of ASG company organization information gathering and normalization of personnel records, operational and product categories, existing asset database from 4.5 systems to migrate to ITSM 7.03 while performing administrative and implementation function for the existing internal ITSM 4.5 systems. Designed and Documented Remedy based release deployment procedures and methods for streamlined and smooth change rollouts to support and drive business support teams, Implemented in parallel the Solaris Based Infrastructure along with the Microsoft 2003 Server environment using Oracle 10g, Microsoft SQL Server 2005 database configurations Designed and Architected 4 environments from Development, QA, UAT, Production and Failover systems. Intel Corporation 10/28/1991 to 01/31/2008 Global Event Management Systems Santa Clara, CA Senior Systems / Applications Engineer/Architect Key contributor and Architect for 3 Global based center projects (US, Ireland, Israel, and Malaysia. Last project Consists of out of box Install, Configure and optimize of: BMC ITSM Suite including Asset, Change, Incident, Problem, In house Global Event Management System (GEMS). BMC Service Level Management, BMC Atrium CMDB 1.0+, BMC Remedy Action Request System 7.1, BMC Remedy Engine 7.1, BMC Approval Server Engine 7.1, BMC Assignment Engine 7.1, BMC Flashboards Server 7.1, BMC Mid-Tier 7.1, BMC AR System Server Group Load Balanced System, BMC AR System Distributed Server Option (DSO) Duties include database administration, operating system configuration, hardware administration, application configuration, web infrastructure administration, architect and design of full systems, DSO architect for Global distribution of all non-server specific data, documentation of system architecture and build out procedures for all servers in the project, documentation and training of KTBR (Keep The Business Running) Teams (3 tier support teams).

5 Development of tools using.net, T-SQL, Perl and various other languages to support system troubleshooting, monitoring and development of quick tools to maintain and manage the various support teams. Develop data using SQL based DTS, SQL Job and system architectural data pulls from personnel systems, corporate data centers and configuration management systems, service as key mentor to new developers coming in for project ramp ups. Key contributor in systems infrastructure design and implementation of change release management for Remedy based changes, database administration, operating system configuration, hardware administration, application configuration, web infrastructure administration, architect and design of full systems, DSO architect for Global distribution of all non-server specific data, documentation of system architecture and build out procedures for all servers in the project, documentation and training of KTBR (Keep The Business Running) Teams (3 tier support teams). Development of tools using.net, T-SQL, Perl and various other languages to support system troubleshooting, monitoring and development of quick tools to maintain and manage the various support teams. Develop data using SQL based DTS, SQL Job and system architectural data pulls from personnel systems, corporate data centers and configuration management systems, service as key mentor to new developers coming in for project ramp ups. Key contributor in systems infrastructure design and implementation of change release management for Remedy based changes. Accomplishments include concurrent locations that processed over 10,000 service requests per hour with 2 minute latency to Global Support centers in Ireland, Penang, Israel and Chandler on Microsoft Server 2003 and supporting environments Systems / Applications Engineer Duties include system architecting, operating system installation/configuration and application configuration of Remedy AR System based platforms involving the NCR System V UNIX operating system. Accomplishment includes being a key contributor and developer for Management Information Tracking System MITS (First Centralized Based) Mainframe Job Append and tracking system. This became the precursor to the Request Express (REX) that was evolved into the later GEMS system. Ground floor application design opportunity OPMAX (Operations Maximized), using Remedy Change Management and Asset Management Responsible for Complete Hardware Architecture from Concept to implementation of DSO Strategy for Nationally Syndicated B2B Intel Entities Systems / Applications Engineer Responsible for self-obsolescence project to integrate all Intel domestic sites under one uniform call tracking system Duties include system/software evaluation, acquisition and purchase of 44 systems in house to develop a standard system architecture based on the UNIX OS systems to track and manage Support Center calls on a National level for Intel. Responsible for selecting, acquiring, configuring, developing and implementing the First Remedy Action Request Application within Intel, that quickly spread through all of Intel with a record of 8 months due to road shows. Accomplishment includes a final project that involved development of successful Emergency Call Tracking system to support the Floating Point Division Error found in processors. Emergency Web System handled all calls coming into Intel

6 Featured in National Syndicated Magazine Network Computing magazine, September, 1992 Case Studies EDUCATION Department of Defense Training Requirements and Provisioning Configuration Management Technical Configuration Management Weapons Systems Orientation Ground Support Logistics Depot Logistics Support Mission Critical Support Tactical Communications DES Encryption and Code Maintainability and Reliability Management Yuba College, Marysville, California Major: Electrical/Electronic Engineering, Minor Computer Science Associates Degree In Applied Sciences Electrical Engineering and Applied Computer Sciences Sierra College, Rocklin, California - Post Employment Job Skills Object Oriented C++, COBOL, UNIX System Administration, Network File Administration, MSSQL Server Administration and Programming, Microsoft.Net Programming in C# and Visual BASIC, MS J++, Sun Java Programming Relevant Courses of Instruction AR System Administration Certification (RAC) Certification Version 7.5 Jul 26, Jul 30, 2010 AR System Administration and System Performance Optimization, AR System API Programming and Advance Programming BMC Atrium CMDB 1.0/2.1, ITSM Installing and Configuring, Service Desk Management including Asset, Change, Incident and Problem Management, AR System What s New for 7.x Microsoft SQL Server Administration and Development 09/27/2006 Oracle Database Administration BMC Service Level Management Administration and End User Information Technology Infrastructure Library (ITIL v1) REFERENCES References and Letters of Commendations Provided on Request Or you may view my profile on LinkedIn at: