CoE in a Box - Enablement and Controls. The key get rights vital to successful RPA CoE Program

Transcription

1 CoE in a Box - Enablement and Controls The key get rights vital to successful RPA CoE Program

2 Robotics Process Automation Organizations of varying size, scale, and type are adapting RPA to automate business processes. This is helping companies to reduce cost and enhance the service quality; freeing up their talent pool to focus on areas requiring human intelligence. However, there are few critical areas which organizations needs to address as they continue to evolve in their Robotics journey. Reduce the risk and improve compliance levels Lack of strategies to manage roles & responsibilities; and accesses within RPA and target applications Existing IT process are not geared enough to support RPA projects and provide continuous and uninterrupted IT infrastructure Existing RPA service delivery and transition process are not agile to address the need to Business / IT changes in RPA environment RPA Governance get rights Organizations should implement RPA governance at an early stage to recognize and mitigate these common challenges and facilitate success 1 4 Regulatory Requirements Program Management Example: Privacy, Data Example: RPA Methodology, EY brings strong Security, Policy and Procedure Workforce Management, experience in RPA Business Alignment implementations 2 across different 5 Third Party Risk Management Example: Effective vendor management industries and functions with varied RPA maturity levels Technology Risk Example: Development Standards, User Access Management, IT infrastructure management 3 6 Operational Risk Cyber Risk Example: Change and Release Example: Vulnerability management, KPI, BCP / DR Assessment, Secure Data Management, Data Privacy, Privileged Access Management

3 Centre of Excellence (CoE) in a Box EY s CoE in a Box solution encapsulates toolkits, frameworks and all the elements essential for instituting and delivering a successful automation program. One of the most important elements in implementing successful CoE is a robust RPA governance framework which enables success in automation by managing various risks, compliance requirement and security needs. It supports and meets business requirements helping clients rapidly scale their RPA initiatives. To reap complete benefits of RPA, it is important to have proper alignment with the enterprise s existing architecture, relevant training program and adequate robotics security controls. It is essential to have a robust governance strategy in place at an early stage of implementation. The EY Advantage Experience We understand the Risk & Governance landscape across technology and industries. Technology Expertise Team Capabilities Our team includes highly experienced professionals across the spectrum of RPA governance, CoE setup, deployment, security certification and IT process & governance certification. Established Methodology Collaboration with leading RPA vendors globally. Strong implementation knowledge and experience across technology platform such as virtualization platform, cloud, business applications, operating systems etc. Our established and proven methodology for RPA governance has delivered value across industries using well developed frameworks.

4 Approach Identify Understand the business process automated, the need to integrate the backend landscape with RPA and the critical risk areas during the RPA implementation Diagnose Evaluate the existing IT and security processes and governance framework Design Develop IT & Risk governance methodologies and frameworks for RPA, in line with leading practices and methodologies. Deliver Implement developed governance methodologies / frameworks and conduct awareness session for stakeholders Sustain Monitor implementation periodically and provide hypercare support

5 Case study A Global Telecom Company Background A global telecom company with an objective to optimize business operations & cost, improve key performance indicator and enhance information security control; requested EY to design an IT & Risk Governance framework to help manage their global Robotic Process Automation (RPA) program. Scope The scope of the engagement was to conduct a detailed current state assessment of the of existing IT & Risk framework, identify potential RPA related risks, develop the target operating model for IT & security processes, and create a control checkpoint to monitor and assess the effectiveness of the framework. Value offered Identified potential risks to the RPA setup Developed an IT & Risk governance framework Developed a structured approach to continuously monitor and improve the RPA program Implemented consistent IT processes for RPA operations Established a baseline governance framework EY Intelligent Automation Helpdesk If you would like to know how Intelligent Automation can create an impact on your business, please contact ask.automation@in.ey.com Visit ey.com/in/intelligentautomation to know more EY India Leadership Milan Sheth Partner & National Leader, Intelligent Automation Office: Milan.Sheth@in.ey.com Mobile: Abbas Godhrawala Executive Director, Advisory Office: abbas.godhrawala@in.ey.com Mobile:

6 Ernst & Young LLP EY Assurance Tax Transactions Advisory About EY EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. Ernst & Young LLP is one of the Indian client serving member firms of EYGM Limited. For more information about our organization, please visit Ernst & Young LLP is a Limited Liability Partnership, registered under the Limited Liability Partnership Act, 2008 in India, having its registered office at 22 Camac Street, 3rd Floor, Block C, Kolkata Ernst & Young LLP. Published in India. All Rights Reserved. EYIN (4) ED None This publication contains information in summary form and is therefore intended for general guidance only. It is not intended to be a substitute for detailed research or the exercise of professional judgment. Neither Ernst & Young LLP nor any other member of the global Ernst & Young organization can accept any responsibility for loss occasioned to any person acting or refraining from action as a result of any material in this publication. On any specific matter, reference should be made to the appropriate advisor. RS EY LinkedIn EY India EY India careers ey_indiacareers