Proposed staffing requirement for Base Level Support Service (BSS)

Transcription

1 Calhoun: The NPS Institutional Archive Theses and Dissertations Thesis Collection Proposed staffing requirement for Base Level Support Service (BSS) Swain, William T. Monterey, California. Naval Postgraduate School

2 NAVAL POSTGRADUATE SCHOOL MONTEREY, CALIFORNIA THESIS PROPOSED STAFFING REQUIREMENTS FOR BASE LEVEL SUPPORT SERVICE (BSS) by William T. Swain September 1995 Principal Advisor: Associate Advisor: Carl R. Jones Douglas E. Brinkley Approved for public release; distribution is unlimited

3 REPORT DOCUMENTATION PAGE Form Approved OMS No Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instruction, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect ofthis collection of information, including suggestions for reducing this burden, to Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA , and to the Office ofmanagement and Budget, Paperwork Reduction Project ( ) Washington DC AGENCY USE ONLY (Leave blank) 2. REPORT DATE 3. REPORT TYPE AND DATES COVERED September 1995 Master's Thesis 4. TITLE AND SUBTITLE PROPOSED STAFFING REQUIREMENTS 5. FUNDING NUMBERS FOR BASE LEVEL SUPPORT SERVICE (BSS) 6. AUTHOR(S) William 1. Swain 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES) 8. PERFORMING Naval Postgraduate School ORGANIZATION REPORT NUMBER Monterey CA SPONSORING/MONITORING AGENCY NAME(S) AND ADDRESS(ES) 10. SPONSORING/MONITORING AGENCY REPORT NUMBER 11. SUPPLEMENTARY NOTES The views expressed in this thesis are those of the author and do not reflect the official policy or position of the Department of Defense or the U.S. Government. 12a. DISTRIBUTION/AVAILABILITY STATEMENT 12b. DISTRIBUTION CODE Approved for public release; distribution is unlimited. 13. ABSTRACT (maximum 200 words) The Naval Supply Systems Command (NAVSUP) and the Fleet Industrial Supply Center (FISC) have recently commissioned a study on base level computing (BLC). The purpose of which was to determine how to focus their BLC resources. This was in response to recent mission changes for both NAVSUP and the FISC. Although this study addressed in some detail the technological structure ofthe client-server systems that NAVSUP and the FISC intend to establish, it did not address the staffing ofthe lowest level base resources used by the FISC. The intent ofthe FISC is to establish a client-server LAN operation in support of BLC. The method used to determine the staffing needs ofa typical operation to support BLC was to survey operations already established at four example sites. Three ofthese sites are government operations, one ofwhich is an existing FISC. This FISC is currently tranisitioning to the new missions ofinventory management and consumable supply support. Results ofthe survey ofthese four LAN operations, the two most important factors in determining the ratio of support personnel to end users is the standardization of software and hardware ofthe system, and the degree that the system is open or closed. Closed and standard systems require much less support than open systems. 14. SUBJECT TERMS Client-Server, LAN, Support Staff, FISC, NAVSUP, United 15. NUMBER OF States Navy PAGES PRICE CODE 17. SECURITY CLASSIFI- 18. SECURITY CLASSIFI- 19. SECURITY CLASSIFI- 20. LIMITATION OF CATION OF REPORT CATION OF THIS PAGE CATION OF ABSTRACT ABSTRACT Unclassified Unclassified Unclassified UL NSN Standard Form 298 (Rev. 2-89) Prescribed by ANSI Std i

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5 Approved for public release; distribution is unlimited. PROPOSED STAFFING REQUIREMENT FOR BASE LEVEL SUPPORT SERVICE (BSS) William T. Swain Lieutenant Commander, United States Navy B.S., Elizabethtown College, 1970 B.S., University ofwyoming, 1981 Submitted in partial fulfillment ofthe requirements for the degree of MASTER OF SCIENCE IN INFORMATION TECHNOLOGY MANAGEMENT from the NAVAL POSTGRADUATE SCHOOL September 1995 Author: Approved by: T. Swain Carl R Jones, Principal Advisor Rueben T. Harris, Chairman Department ofsystem Management iii

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