PLM412. Quality Planning and Inspection COURSE OUTLINE. Course Version: 15 Course Duration: 5 Day(s)

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1 PLM412 Quality Planning and Inspection. COURSE OUTLINE Course Version: 15 Course Duration: 5 Day(s)

2 SAP Copyrights and Trademarks 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see copyright/index.epx for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

3 Typographic Conventions American English is the standard used in this handbook. The following typographic conventions are also used. This information is displayed in the instructor s presentation Demonstration Procedure Warning or Caution Hint Related or Additional Information Facilitated Discussion User interface control Example text Window title Example text Copyright. All rights reserved. iii

4 iv Copyright. All rights reserved.

5 Contents vii Course Overview 1 Unit 1: QM Processes in the Logistics Processes 1 Lesson: Positioning of Quality Management 1 Lesson: Inspection Process Flow in Quality Management- Overview 1 Lesson: Problem Processing with Quality Notifications- Overview 3 Unit 2: Basic Data in Quality Management 3 Lesson: Material Master and Inspection Settings 3 Lesson: Sample Determination 3 Lesson: Dynamic Modification 3 Lesson: Inspection Setup - Mass Maintenance 3 Lesson: Master inspection characteristic 4 Lesson: Input Processing for Measured Values 4 Lesson: Code Groups and Codes 4 Lesson: Selected Sets and Catalog Profile 4 Lesson: Inspection method 4 Lesson: Distributing QM Basic Data 4 Lesson: Material Specification 7 Unit 3: Inspection Planning 7 Lesson: The Inspection Plan 7 Lesson: Test Equipment 7 Lesson: Inspection Characteristics in the InspectionPlan 7 Lesson: Reference Operation Set and Product Structure 7 Lesson: Engineering Workbench 8 Lesson: Engineering change management 8 Lesson: Task List - Material Specification 8 Lesson: Flexible Inspection Specifications 8 Lesson: Multiple Specifications - Overview (Optional) 9 Unit 4: Results Recording 9 Lesson: Recording and Valuating Inspection Results 11 Unit 5: Defects Recording 11 Lesson: Defects Recording in Inspection Processing 13 Unit 6: Usage Decision 13 Lesson: Inspection Completion with the Usage Decision Copyright. All rights reserved. v

6 15 Unit 7: Definition and Structure of Notifications 15 Lesson: Definition and Structure of Notifications 17 Unit 8: Quality Notifications in Logistics 17 Lesson: Quality Notifications at Goods Receipt 17 Lesson: Quality Inspection and Defect Notification at Goods Receipt 17 Lesson: Customer Complaints 19 Unit 9: Quality Notifications in Production 19 Lesson: Quality Notification During Production 19 Lesson: Quality Inspections and Defect Notifications During Production 21 Unit 10: General Functions of Quality Notifications 21 Lesson: Customizing Settings for Notifications 21 Lesson: Status Management for Notifications 21 Lesson: Other General Functions for Notifications 23 Unit 11: Quality-related Costs and QM Orders 23 Lesson: QM order 25 Unit 12: SAP Business Workflow in QM - Overview 25 Lesson: SAP Business Workflow in QM - Overview 27 Unit 13: Evaluations 27 Lesson: Evaluations Based on Original Documents 27 Lesson: Standard analyses 29 Unit 14: Appendix 29 Lesson: Vendor Evaluation 29 Lesson: Technical Details vi Copyright. All rights reserved.

7 Course Overview TARGET AUDIENCE This course is intended for the following audiences: Application Consultant Business User End User Super / Key / Power User Copyright. All rights reserved. vii

8 viii Copyright. All rights reserved.

9 UNIT 1 QM Processes in the Logistics Processes Lesson 1: Positioning of Quality Management Describe the integration of QM in the logistical processes and explain the most important areas of QM. Lesson 2: Inspection Process Flow in Quality Management- Overview Outline the different factors in the logistics supply chain that trigger inspection lot creation Identify the key steps for processing an inspection lot Lesson 3: Problem Processing with Quality Notifications- Overview Describe the possible uses of quality notification Describe problem processing. Use a customer complaint to illustrate what a quality notification describes, on what data this quality notification is based, and what options are provided by the link to the Workflow. Copyright. All rights reserved. 1

10 Unit 1: QM Processes in the Logistics Processes 2 Copyright. All rights reserved.

11 UNIT 2 Basic Data in Quality Management Lesson 1: Material Master and Inspection Settings Describe the inspection settings in the material master. Explain Customizing for the inspection settings. Lesson 2: Sample Determination Explain the master data for sample determination. Describe the tasks of the sampling procedure. Lesson 3: Dynamic Modification Describe the structure of the modification rule. Explain how to use dynamic modification. Lesson 4: Inspection Setup - Mass Maintenance Describe the mass maintenance options for the inspection setup. Use mass maintenance for an inspection setup that is already active. Lesson 5: Master inspection characteristic Copyright. All rights reserved. 3

12 Unit 2: Basic Data in Quality Management Describe the structure of master inspection characteristics. Explain the options for using master inspection characteristics. Lesson 6: Input Processing for Measured Values Explain the functions of input processing for measured values. Describe how these functions can be used. Lesson 7: Code Groups and Codes Describe the structure of coding. Describe how the different catalog types can be used. Lesson 8: Selected Sets and Catalog Profile Describe the structure of a selected set. Explain how selected sets can be used in inspection planning. Lesson 9: Inspection method Describe the possible uses of inspection methods. Explain inspection planning using inspection methods. Lesson 10: Distributing QM Basic Data Distribute certain QM basic data to other systems. Describe the different distribution processes. Lesson 11: Material Specification 4 Copyright. All rights reserved.

13 Explain the structure of the material specification. Describe the possible uses of the material specification. Copyright. All rights reserved. 5

14 Unit 2: Basic Data in Quality Management 6 Copyright. All rights reserved.

15 UNIT 3 Inspection Planning Lesson 1: The Inspection Plan Explain the structure of an inspection plan. Describe the assignment of QM basic data in the inspection plan. Lesson 2: Test Equipment Use test equipment in inspection planning. Explain the prerequisites for regularly monitoring the test equipment used. Lesson 3: Inspection Characteristics in the InspectionPlan Describe the use of QM basic data at characteristic level in an inspection plan. Create additional inspection characteristics in inspection plans. Lesson 4: Reference Operation Set and Product Structure Describe the structure and use of reference operation sets. Explain the options for the product structure within inspection planning. Lesson 5: Engineering Workbench Copyright. All rights reserved. 7

16 Unit 3: Inspection Planning Describe the structure and use of the Engineering Workbench. Use the Engineering Workbench for inspection planning. Lesson 6: Engineering change management Explain how engineering change management can be used in inspection planning. Describe the structure of the change master record. Lesson 7: Task List - Material Specification Describe the options for using task lists and material specifications. Lesson 8: Flexible Inspection Specifications Describe the options for the flexible selection of specifications. Describe the requirements for flexible inspection specifications. Lesson 9: Multiple Specifications - Overview (Optional) Describe the options for using multiple specifications. Use multiple specifications in inspection planning, in the inspection process and at certificate creation. 8 Copyright. All rights reserved.

17 UNIT 4 Results Recording Lesson 1: Recording and Valuating Inspection Results Record results for inspection characteristics. Explain the different valuation options for inspection results. Describe the processes in results recording. Copyright. All rights reserved. 9

18 Unit 4: Results Recording 10 Copyright. All rights reserved.

19 UNIT 5 Defects Recording Lesson 1: Defects Recording in Inspection Processing Plan defects recording using a confirmation profile, catalog profile, and report type. Record defects at inspection lot, operation, or characteristic level. Activate a quality notification from the created defect record. Copyright. All rights reserved. 11

20 Unit 5: Defects Recording 12 Copyright. All rights reserved.

21 UNIT 6 Usage Decision Lesson 1: Inspection Completion with the Usage Decision Make a usage decision for an inspection lot and understand the individual functions and effects of a usage decision. Plan UD codes. Copyright. All rights reserved. 13

22 Unit 6: Usage Decision 14 Copyright. All rights reserved.

23 UNIT 7 Definition and Structure of Notifications Lesson 1: Definition and Structure of Notifications Describe the notification systems in SAP system and the areas to which they belong. Describe the structure of a quality notification and how it can be used. Describe how you can configure a quality notification. Describe the data contained at different levels of the notification. Describe the elements that are constituent parts of a quality notification system. Copyright. All rights reserved. 15

24 Unit 7: Definition and Structure of Notifications 16 Copyright. All rights reserved.

25 UNIT 8 Quality Notifications in Logistics Lesson 1: Quality Notifications at Goods Receipt Create a quality notification as a complaint against a vendor. Complain when a faulty delivery is received. Lesson 2: Quality Inspection and Defect Notification at Goods Receipt Carry out defects recording using an inspection lot at goods receipt. Use a quality notification to process the defect further. Lesson 3: Customer Complaints Create a quality notification for a customer complaint. Describe the procedure for returns and repairs processing using quality notifications. Copyright. All rights reserved. 17

26 Unit 8: Quality Notifications in Logistics 18 Copyright. All rights reserved.

27 UNIT 9 Quality Notifications in Production Lesson 1: Quality Notification During Production Create quality notifications in the system for general internal problems. Create and process quality notifications with order confirmation. Lesson 2: Quality Inspections and Defect Notifications During Production Record defects for a quality inspection in production. Process the quality notifications used to record the defects. Copyright. All rights reserved. 19

28 Unit 9: Quality Notifications in Production 20 Copyright. All rights reserved.

29 UNIT 10 General Functions of Quality Notifications Lesson 1: Customizing Settings for Notifications Define new notification types and set up the required screen areas. Explain the functions and structure of the action box for the notification type. Lesson 2: Status Management for Notifications List the most important functions of the general status management. Create a status profile and assign it to the notification type. Lesson 3: Other General Functions for Notifications Explain the purpose of the follow-up actions for tasks. Use the action log to understand changes to a quality notification. Copyright. All rights reserved. 21

30 Unit 10: General Functions of Quality Notifications 22 Copyright. All rights reserved.

31 UNIT 11 Quality-related Costs and QM Orders Lesson 1: QM order Describe how the QM order is used. Describe how the QM order is represented in the SAP system. Create and assign a QM order Describe how a confirmation is executed for the QM order. Settle a QM order. Display a cost report for a QM order. Copyright. All rights reserved. 23

32 Unit 11: Quality-related Costs and QM Orders 24 Copyright. All rights reserved.

33 UNIT 12 SAP Business Workflow in QM - Overview Lesson 1: SAP Business Workflow in QM - Overview Describe the main elements of the SAP Business Workflow. Describe the use of the SAP Business Workflow in processes in quality management Describe the basic Customizing activities for the workflow. Copyright. All rights reserved. 25

34 Unit 12: SAP Business Workflow in QM - Overview 26 Copyright. All rights reserved.

35 UNIT 13 Evaluations Lesson 1: Evaluations Based on Original Documents Explain the different evaluation options. Carry out evaluations of inspection lots and quality notifications. Lesson 2: Standard analyses Describe the worklist functions for inspection lots (reporting). Evaluate inspection lot data using the QM Information System. Transfer evaluation data to a subsystem using the QM-STI Interface. Copyright. All rights reserved. 27

36 Unit 13: Evaluations 28 Copyright. All rights reserved.

37 UNIT 14 Appendix Lesson 1: Vendor Evaluation Describe the score levels for the vendor evaluation and Explain how the Quality score is made up. Lesson 2: Technical Details Use additional technical Details Copyright. All rights reserved. 29