Request For Proposal (RFP) for

Transcription

1 Charter Township of Canton Request For Proposal (RFP) for STORAGE AREA NETWORK REPLACEMENT Contact: Joseph Kocinski Phone: Date Issued: 3/22/2018 Due Date & Time: 3:00 p.m., Thursday, April 5, 2018

2 The deadline established for the receipt of your sealed proposal is 4/5/2018 at 3:00 p.m. The proposal is to be submitted to the Clerk's Office, 1150 S. Canton Center Road, Canton, Michigan Address the proposal to: Canton - Clerk s Office STORAGE AREA NETWORK REPLACEMENT DUE 4/5/2018 at 3:00 P.M Canton Center S Canton MI GENERAL REQUIREMENTS & INSTRUCTIONS 1. SUBMISSION OF OFFERS: All offers should be submitted in a sealed envelope or package. The invitation title, opening date and time, company name, address and telephone number shall be clearly displayed on the outside of the sealed envelope or package. The delivery of responses to the Clerk s Office prior to the specified date and time is solely and strictly the responsibility of the offeror. Any submittal received in the Clerk s Office after the specified date and time will not be considered. Responses shall be submitted on the forms provided by Canton. Additional information may be attached to the submittal. Facsimile submissions are NOT acceptable. No offer may be modified after acceptance. No offer may be withdrawn after opening for a period of sixty days unless otherwise specified. Proposal must include all costs. All offers must include the original and at least two (2) copies. 2. EXECUTION OF OFFER: Offer shall contain a manual signature in the space(s) provided of a representative authorized to legally bind the offeror to the provisions therein. 3. EXECUTION OF ACCEPTANCE: Canton Township legally recognizes acceptance of formal offer when a written contract is signed by both parties. Offerer is not to assume that the Canton Board of Trustees resolution approving the bid or proposal is a binding contract. 4. OPENING & RECORDING: Opening shall be public in the Clerk s Office immediately following the advertised deadline date and time for receipt of submittals. 5. INTEGRITY: Canton Township does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. 6. TABULATION: Bid results will be posted on the Township s website at Please click on Doing Business, Bids & Proposals and then click on Bid Results. 7. BOARD AWARDS: As the best interest of Canton may require, Canton reserves the right to make award(s) by an individual item, group of items, all or none, or a combination thereof; on a geographical basis and/or on a countrywide basis with one or more supplier(s) or provider(s); to reject any and all offers or waive any irregularity or technicality in offers received. Offerors are cautioned to make no assumptions. Any or all awards made as a result of this invitation shall conform to applicable ordinances and policies of Canton Township. Bid awards will be posted on the Township s website at

3 8. BRAND NAME OR EQUAL: If items requested by this invitation have been identified in the specifications by a brand name OR EQUAL description, such identification is intended to be descriptive and not restrictive and is to indicate the quality and characteristics of products that will be acceptable. Offers proposing equal products will be considered for award if such products are clearly identified in the offer and are determined by Canton to meet fully the salient characteristic requirements listed in the specifications. 9. PRICING: Unless otherwise specified prices offered shall remain firm for a period of at least sixty (60) days; all pricing of goods shall include FOB Canton Township, all packing, handling, shipping charges and delivery to any point(s) within Canton to a secure area or inside delivery. 10. PAYMENT TERMS: Canton Township will remit full payment on all undisputed invoices within thirty (30) days from receipt by the appropriate person(s) of the invoice or receipt of all products or services ordered. 11. INCURRED EXPENSE: This invitation does not commit Canton to make an award nor shall Canton be responsible for any cost or expense which may be incurred by any respondent in preparing and submitting a reply, or any cost or expense incurred by any respondent prior to the execution of a purchase order or contract agreement. 12. QUESTIONS/ ADDENDA: Any questions concerning the conditions or specifications shall be directed to the designated contact person. Addenda items will be posted on the township website, on the Purchasing Division page under Requests for Bids, Proposals and Qualifications. It is the bidder s responsibility to check and verify that addenda have been issued. Failure to acknowledge addenda may result in the offer not being considered. 13. CLARIFICATION/CORRECTION OF ENTRY: Canton reserves the right to allow for the clarification of questionable entries and the correction of OBVIOUS MISTAKES. 14. INSURANCE: The successful bidder is required to furnish evidence of the following insurance requirements in accordance with Canton s Risk Management Policy O:02. Work may not commence until the Certificates of Insurance have been received. The coverage requirements are as follows: Workers Compensation Insurance: The Contractor shall procure and maintain during the life of this contract, Workers Compensation Insurance, including Employers Liability Coverage, in accordance with all applicable statutes of the State of Michigan. Commercial General Liability Insurance: The Contractor shall procure and maintain during the life of this contract, Commercial General Liability Insurance on an Occurrence Basis with limits of liability not less than $1,000,000 per occurrence and aggregate combined single limit, Personal Injury, Bodily Injury, and Property Damage. Coverage shall include the following extensions: (A) Contractual Liability; (B) Products and Completed Operations; (C) Independent Contractors Coverage; (D) Broad Form General Liability Extensions or equivalent. Motor Vehicle Liability: The Contractor, or its subcontractors, shall procure and maintain during the life of this contract Motor Vehicle Liability Insurance, including Michigan No-Fault

4 Coverage, with limits of liability not less than $1,000,000 per occurrence combined single limit, Bodily Injury, and Property Damage. Coverage shall include all owned vehicles, all non-owned vehicles, and all hired vehicles. Additional Insured: Commercial General Liability Insurance as described above, shall include an endorsement stating that the following shall be Additional Insured: The Charter Township of Canton, all elected and appointed officials, all employees and volunteers, all boards, commissions, and/or authorities and board members, including employees and volunteers thereof. Cancellation Notice: The Insurance coverage described above, shall include an endorsement stating the following: It is understood and agreed that Thirty (30) days Advance Written Notice of Cancellation, Non-Renewal, Reduction, and/or Material Change shall be sent to: Mike Sheppard, 1150 Canton Center S., Canton MI, Indemnification: To the fullest extent permitted by law, the (name of contractor) agrees to defend, pay on behalf of, indemnify, and hold harmless the Charter Township of Canton, its elected and appointed officials, employees and volunteers, and others working on behalf of the Charter Township of Canton against any and all claims, demands, suits, or loss, including all costs connected therewith, and for any damages which may be asserted, claimed, or recovered against or from the Charter Township of by reason of personal injury, including bodily injury or death and/or property damage, including loss of use thereof, which arises out of or is in any way connected or associated with this agreement. 15. PUBLIC ACT 517 OF 2012: In accordance with Public Act 517 of the Public Acts of 2012, any Iran linked business is not eligible to submit a bid on a request for proposal with a public entity in Michigan. An Iran linked business includes the following: (1) A person engaging in investment activities in the energy sector of Iran, including a person that provides oil or liquefied natural gas tanker or products used to construct or maintain pipelines used to transport oil or liquefied gas for the energy section of Iran; and (2) A financial institution that extends credit to another person, if that person will use the credit to engage in investment activities in the energy sector of Iran. For purposes of this prohibition, person includes an individual, corporation, company, limited liability company, business association, partnership, society, trust, or any other nongovernmental entity, organization or group. It also includes a governmental entity or instrumentality of a governmental entity, or any successor, subunit, parent company or subsidiary of, or company under common ownership or control with and of the foregoing.

5 1. PURPOSE The Charter Township of Canton (Township) is seeking a technology Vendor from which we can purchase a new Storage Area Network (SAN) to replace our existing Dell EqualLogic PS Series SAN. The vendor will have qualified staff that will install and integrate the proposed SAN and required networking into the Township s data center. The vendor will also provide methodologies for migration of the existing SAN data to the new SAN utilizing vendor or manufacturer software tools or scripts. The Township IT Services would consider the Township s needs to be that of midlevel enterprise when considering the level of solution to propose. Should the pricing submitted be sufficiently cost effective, the Township would entertain the purchase of a 2 nd unit for the purposes of replication. In the event the Township s budget cannot cover the purchase of two units, the Township will use the 2 nd unit costing in its 2019 budget requests. 2. BACKGROUND The Township currently utilizes three (3) functioning Dell EqualLogic PS6100 series arrays with approximately 19TB of total storage with 16TB in use on 1 primary array. The 2 nd and 3 rd arrays act as replication targets to the first. The Township also maintains one (1) physical Windows Server 2012R2 file server with 6TB of space with 4TB of DAS storage in use, it is planned to migrate this resource to the virtual realm. The current network switches of the existing SAN should be considered for upgrade as well to provide for end-to-end improvement in the user experience of an upgraded data SAN. The current arrays are connected to Force 10 and HP ProCurve 100/1000 RJ45 Ethernet switches totaling 96 ports in all utilizing iscsi The four (4) physical VMware servers currently host ~50 virtual machines. Current datastores range in size from 250GB to 1TB in size supporting the block storage needs of the virtual environment. The existing SAN network infrastructure should be considered for upgrade as part of this project, a minimum of 10gb is required. The Township utilizes Dell R700 series servers for its virtual and physical environment. A proposed solution must be present on the VMware HCL at time of submission for VMware ESXi v6.5. Additional HCL and VVols compatibility requirements are specified below The Township is currently preparing to fully accept and store electronic documentation as its official means of record keeping. In 2016 the Township adopted OnBase as it s document management system, current configurations of OnBase rely on the use of Windows file shares as its method of data storage. The winning SAN must support VMware VVols are part of their solution.

6 3. SAN OBJECTIVES The Township is replacing the current SAN environment with upgraded technology to provide opportunity for better performance, data availability and scalability. The new SAN must provide optimal compatibility and performance capability with our VMware infrastructure. All components proposed in the solution must be found on the VMware Hardware Compatibility List at time of submission to ensure full VMware interoperability. 4. SAN REQUIREMENTS The Proposed SAN must: a) Be certified and present on the VMware Hardware Compatibility Website for VMware 6.5 and higher b) Support VMware VVols features, be certified and present on the VMware HCW for VMware 6.5 and higher a. The VMware VASA and Protocol Endpoint must reside within the storage array. b. VVol Storage Replication Support c. Multi-vCenter Server Support c) Seamlessly plug-in to VMware vcenter 6.5 and above to provide improved management of SAN features from within VMware vcenter d) Be listed on the Veeam Software - Veeam Backup & Replication 9.5 Backup from Storage Snapshots compatibility matrix located at: e) Be brand new from manufacturer, not re-manufactured, not refurbished f) Not be End-of-Life or anticipated to be End-of-Life by the Manufacturer within the next 3 years g) Support SFP+ or QSFP or QSFP+ Network connectivity h) Minimally handle 10,000 IOPS during peak operation intervals i) Minimally handle 2,000-4,000 IOPS 95% a. The IOPS listed are a result of small point-in-time technical evaluations of our existing virtual servers and should be used as a guideline for general applicability. j) Provide support for both SSD and SAS 2.5 drives only. SAS drives will have no less than 10k RPM. Solutions specifying SATA or NL-SAS drives in the primary array will not be considered. NL-SAS and SATA drives are acceptable in the 2 nd array configuration to achieve cost savings. k) Provide for overall useable space as delivered to be no less than 30TB of undeduplicated/uncompressed space a. +/- 5% for formatting permissible. Specify what RAID level configured to achieve useable space. b. Deduplication nor Compression projections not permitted to be used in providing space requirements c. Indicate amount of RAW storage proposed

7 l) Connectivity Requirements: a. VMware ESXi hosts via iscsi. b. Physical Windows hosts via iscsi c. VMware ESX hosts via NFS as alternative m) The Township anticipates an approximate 5-7% annual growth rate in data storage. The Township as of this writing is working to increase its acceptance of digital or electronic records as it relates to official record keeping. Therefore, an ideal solution will provide empty drive bays to provide for near future growth out by the insertion of new drives into empty bays for a period of the next 2 years. Ideal solutions will provide for connection to Cloud services (AWS, Azure as example) as a means of long term data storage n) Dual controllers to provide fault tolerance and protect uptime against controller failures. SAN must provide internal device redundancy to protect from cache and controller failures o) Dual controllers must provide for non-disruptive firmware upgrades p) Dual controllers must load balance automatically q) Redundant power supplies and cooling fans r) Provide for multiple RAID levels within or across multiple disk types s) Provide for the ability to dynamically add/remove disks to storage pools without impacting performance or stability t) Be capable and licensed for LUN/data volume snapshot replication should the Township opt to purchase the second SAN for off-site DR purposes u) Be capable and licensed for deduplication v) Be capable and licensed for snapshots and replication of those snapshots w) Be capable of seamless expansion as the Township s storage and performance needs grow. Provide for growth upward and growth outward, both should occur with no downtime as disks or arrays are added in the future x) Future unit expansion MUST be able to provide for the use SSD drives as future data storage will be dedicated to SQL Server workloads y) Be capable of hardware level thin provisioning z) Be capable of tracking space reservation for thin provisioning and provide warning at various thresholds as reached aa) Provide for the ability to provision new volumes based on settings of existing volumes or snapshots bb) Be capable of notifying vendor/manufacturer of component failures or pre-failure conditions. cc) Fit in existing Township 4 post rack currently housing Dell EqualLogic SAN dd) Provide for various Cloud vendor connections for long-term storage of data ee) Apply vendor supplied firmware upgrades be applied with zero downtime

8 4B NETWORKING REQUIREMENTS a) Ethernet Switches Qty 2 SAN b) Switches are 1000/10,000 Mbps Minimum c) Port Connectivity is SFP+/QSFP/QSFP+ d) Port Density is minimally 24 per switch e) Must be compatible and interoperable with Existing Dell N4032F Series Switches f) Must provide for Jumbo Frames g) Configuration and design to provide for fully redundant iscsi SAN h) Dell PowerEdge Compatible SFP+/QSFP/QSFP+ Host Adapters 10G Qty 10 a. Dual Ports b. Dual Adapters c. Qty to deploy in 5 Host Servers d. VMware ESXi 6.5 Certified e. Vendor should generalize cost for proposal, specific costs & models will be identified with Finalist negotiations i) Required fiber patch cabling. Length may be up to 30 feet j) Minimum 3 Years Warranty Support 7x24x4hr Onsite Response NOTE: As the need exists for simultaneous 1G and 10G access for the duration of migration from the old SAN to the new, it will be viewed to be incumbent upon the vendor to bring to light to the Township any potential for pitfalls or challenges by combining both technologies for that purpose. The Vendor must be prepared to provide solutions to such challenges.

9 5. INSTALLATION & CONSULTING REQUIREMENTS a) The Vendor will deliver or make delivery arrangements for the SAN equipment to be delivered to: Canton Township, 1150 S Canton Center Rd, IT Services, 3 rd Floor Admin, Canton, MI b) The Vendor will hold a pre-deployment onsite meeting with the Township and the Township s network support company to identify and design the final Network Implementation Plan if deemed necessary. Such plan will cover but not be limited to the following: a. Connection to existing SAN for data migration b. Connection to existing SAN for connection by Township of existing VMware hosts to SAN c. Review of existing VMware host server hardware and identify correct 10G network cards to be procured to support VMware host 10G SAN connectivity. In addition to card identification, proper cabling should be identified and relayed to Township IT Services. Pricing Addendum to RFP initial response will be accepted if necessary c) Township must approve new SAN network design. d) The Vendor will provide processes to the Township IT Services for the planned migration of existing VMware virtual servers onto the new SAN. e) The Vendor will be present for a minimum of three VMware VM migrations to ensure processes provided are complete and functioning. That virtual servers can be shown to power on, return to functioning and be accessible from the client LAN. f) The Vendor will demonstrate the use of SAN Snapshots and their use, management and discuss best practices with IT Staff g) The Vendor will provide time to work with Canton IT Staff to integrate SAN Snapshots into the Veeam backup solution h) The Vendor will demonstrate hardware thin provisioning and discuss best practices i) The Vendor will provide documentation including a SAN networking diagram in Microsoft Visio format

10 6. MAINTENANCE & SUPPORT REQUIREMENTS a) All proposed SAN hardware, SAN software and SAN switch hardware comes with 24x7 tech support with 4-hour onsite response for a minimum period of 3 years b) All maintenance & support agreements shall cover parts, labor, incurred travel and lodging on part of the vendor or manufacturer incurred during the execution of potential support requirements for a minimum period of 3 years c) Proposed maintenance & support must cover a period of three years to begin upon project completion and signed acceptance by Township IT Services Manager a. Vendor should supply as potential cost/add-on, years 4 & 5 cost proposals for a Support & Maintenance agreement of the same level of years 1-3 d) All delivery of parts and returns of failed parts must be covered by maintenance and support agreement and provide zero costs to the Township for doing so e) The level of all maintenance & support agreements must be at the highest level of availability. I.e.: Enterprise Plus vs Enterprise. f) Documentation providing comparison of highest and next highest support features and benefits to allow Township to make the final determination at time of order which support plan is in its best technical and financial interests of the Township. g) All SAN and Network hardware devices are capable of sending notification to Township IT Staff of pending or occurred failure. h) Ideal solutions will provide for the following capabilities a. Event Alerting Configurable and customizable by administrator for notification of triggered alerts via or SMS b. Auto Case Creation Array will auto create support ticket with vendor and notification sent to SAN administrator c. Summarization Report daily via on configurable performance and health metrics of the array d. Performance Monitoring Provide for notifications of configurable performance issues e. Capacity Planning Provide metrics to show storage growth over time to allow administrator to project when expansion of the array may be necessary f. Administrator Dashboard Provide for a single pane of glass view via a web browser to Storage Administrator of high level key metrics

11 7. SECONDARY UNIT The Vendor s response to this proposal must include a second unit configured and licensed identical in functionality and features to act as a backup unit to the primary. The Township desires to lay the cornerstone of a Disaster Recovery site and views a second array as fundamental to that goal. Should funding be available, the Township will consider the purchase of a 2 nd unit with the first to facilitate that desire. The proposal may/must provide for the additional requirements to this second unit and be proposed separately so as to not confuse the costs and services between the primary unit and the desired secondary unit. a) The Vendor may utilize more cost-effective drives (NL-SAS, 7200k RPM SATA) if technically possible to drive down costs of this second unit b) The solution must provide for 10g network connectivity from primary for purposes of replication. c) The solution must provide for 10g connectivity to a VMware environment. d) Local client network connectivity for purposes of DR may be limited to 1G to provide cost savings e) All requirements of first unit are relevant and must be applicable to second unit. f) Provide to Township all options by which the Township may be unaware of to facilitate a near real-time 2 nd SAN solution. The vendor must provide all costs, initial procurement, support and maintenance years 1-3 and alternative years 4-5, physical setup, network integration, single network device to facilitate the establishment of an off-site backup array. The Township does not currently own the expanded VMware licensing to facilitate real-time VMware replication. The Township does desire to begin laying the ground work for the build-out of a DR site within the next 2-4 budget years and views a 2 nd unit to be the cornerstone of such a site. The Township has multiple sites it can choose to host a 2 nd unit which is accessible through multiple 10g fiber pairs, the chosen hosting site will be decided after primary on-site network planning meeting. The Township assumes responsibility of physical delivery to the 2 nd site only. The vendor retains responsibility for ensuring receipt of all appropriate and billable components.

12 8. QUALIFICATIONS The Township will review the below set of criteria for determining the vendor of choice. The choice will not be based on price alone but will consider many factors. The least of which are but not exclusive of: 1. The Vendor stated the hardware manufacturer(s) and model(s) of the proposed SAN solution components 2. The Vendor stated the hardware manufacturer(s) and model(s) of the proposed SAN solution networking components 3. The proposed SAN hardware can be found, and support indicated on the VMware Hardware compatibility list for versions ESXi The proposed hardware meets the VVols requirements as put forth in this document in Section 4. SAN REQUIREMENTS 5. The SAN proposed is: All Flash All HDD Hybrid 6. The Vendor indicated how the solution provides for VMware VCenter Integration 7. The SAN networking solutions provide for a minimum of 10g connectivity for both SAN and client-side network interconnects. a. The Vendor networking components proposal are designed to provide fully redundant iscsi SAN access b. The Vendor network design provides for simultaneous 1G and 10G access by old and new SAN Arrays c. The Vendor network design highlights any anticipated challenges by simultaneous 1G and 10G VMware Host access and provides for solutions to the challenges 8. Has indicated this is to be brand new equipment, not refurbished/re-manufactured 9. Has indicated that this unit is not anticipated to be End-Of-Life within 3 years 10. The amount of Usable Storage Capacity of the SAN has been indicated 11. The amount of Raw Storage Capacity of the SAN has been indicated 12. The Vendor affirmed full interoperability of simultaneous SAN access from physical Windows Server hosts and VMware hosts 13. The number and size (2.5 or 3.5 ) of empty drive slots that are available/remaining in the proposed configuration have been indicated. Indicated amount of RAW space which could be added to remaining slots. 14. The number, capacities, interface type and speeds of the drives proposed have been indicated 15. The RAID levels and useable space examples and supported have been indicated 16. Rated IOPS and MB/s throughput specifications have been indicated and meet the minimum requirements 17. Whether deduplication acts immediately (inline) or on a schedule is indicated and is licensed if applicable 18. Whether compression acts immediately (inline) or on a schedule is indicated and is licensed if applicable

13 19. Provides for snapshots, snapshot replication and if any snapshot limits exist, limits have been indicated, is licensed if applicable 20. Is replication included. Any constricting limits or licensing have been indicated for replication if applicable 21. The amount of SAN storage capacity that can be expanded to in the future without the need for additional licenses or key. What is the storage capacity limit from a licensing perspective has been indicated? What are the maximum limits of the platform? 22. The Vendor has indicated that future expansion units are capable of utilizing SSD drive technology while retaining full integration into the proposed solution. 23. The Vendor has indicated that future physical expansion will or will not be presented as a single SAN to VMWare. 24. The cost of additional drives for each type has been included for budgeting purposes 25. The amount of vertical space the SAN solution takes up (excluding switches) in a standard 19 wide four pedestal rack. Measured in U s is indicated 26. The number and type of storage tiers in the proposal has been indicated if applicable 27. How many network interfaces & type, network speed rates are included and specified how many for iscsi, Mgmt, Other 28. If SSD storage has been indicated in the proposal, is it configured as cache or storage and whether the SSD storage can be configured in the alternate way if the Township chooses. 29. If mechanical drives have been configured as part of the proposed solution, are they SAS type with minimal rotational speed of 10,000 rpm 30. The Vendor included brochures/literature from the manufacturer containing highlights and specifications for the hardware specified in the proposed solution 31. The Vendor agrees or does not agree that they will install the SAN into the Township s existing Data Center along with a schedule of proposed steps and timelines required for this installation 32. The Vendor agrees that they will or will not integrate the SAN networking component into the Township s existing SAN network. 33. The Vendor proposal provides a specific description of how existing VMware machine images and/or datastores will be migrated to the new SAN. What software, what solution tools exist to facilitate this migration. Have the solutions been provided as part of the proposal? 34. The Vendor agrees or not to any down-time tasks, if any between 6pm and 5am M-F. 35. The Vendor supplies a list of names of on-staff solution provider certified technicians/engineers for the product(s) they are proposing to install and configure. 36. The Vendor provided a sample of the documentation to be left with the Township after the installation 37. The Vendor provides electrical and UPS rating requirements for the proposed solution(s) along with recommended UPS mfg./model #s 38. The Vendor provides a thorough Support and Maintenance summary including any 800 numbers, customer identification numbers for use in the case of repairs or support is needed 39. The proposal includes a minimum of 3 years of support and maintenance for all hardware, software related to the proposed solution.

14 40. The proposal indicates who provides the indicated support (the vendor or the manufacturer) 41. The proposal should include for consideration, if offered by manufacturer, the cost for years 4-5 of support and maintenance costs for all software and hardware for the proposed solution(s) 42. Support and Maintenance solution should be of 7x24 in nature, with a 4-hour on-site response time and if applicable, be of the highest caliber of support options. I.e.: Pro Support vs. Pro Support Plus and literature describing the differences between such options must be included in the proposal 43. The Vendor agrees to perform all the above tasks to complete all the deliverables within 4 weeks of the delivery of the SAN & Network component to the Township facilities. 44. The Vendor will describe any Customer Loyalty programs which the Township could have vested interest in future purchases. 45. The Vendor has indicated and described how they meet the requirements Section #4 SAN Requirements

15 9. DELIVERABLES The Township will withhold final payment to the contracted vendor until the list of deliverables is completed and signed off by both parties. The list of deliverables for this project is defined as the following: a) The Vendor will deliver/install/configure their proposed SAN solution and networking components in the Township s data center. This step will be considered complete when: a. SAN Networking components are racked, powered, initially configured, downlinked to the Township s existing SAN b. A test LUN/Volume/NFS Share can be accessed by an existing VMware server for testing purposes b) The Vendor will successfully migrate 3 virtual machines from the existing SAN to the new SAN a. The 3 test VMs start, run, can be accessed from a Township server or workstation c) The Vendor will train one (1) to three (3) Township IT staff in the managing of the SAN. Training of the staff will be considered complete when at least one Township staff can: a. Create an administrative account on the SAN b. Create a LUN or volume which can be used for VMware or data storage c. Integrate the SAN with the old VMware environment d. Integrate the SAN with the new VMware environment e. Take a snapshot of a server, backup the Snapshot, restore a file from the Snapshot and delete the Snapshot f. Setup alerts for System Faults, hardware faults or over-provisioning when using thin provisioning, and / or any best practice alerts recommended by the Vendor d) The Vendor will provide the following documentation: a. Network diagram of the new SAN environment in Microsoft Visio format b. SAN configuration c. Basic troubleshooting steps for the most common issues d. Manufacturer 800 Support phone # and any required customer identification e) The Vendor will work with the Township IT staff to ensure that the Township s Veeam backup VMware backup and replication functions a. One of the 3 migrated VMware guests can be backed up successfully by the current Veeam installation b. Guest files can be restored from the above backup c. The entire Guest VM can be restored from the above backup d. The above backup is configured to access SAN snapshots

16 PROPOSAL FORMAT To be considered, each Bidder must submit a COMPLETE proposal in response to this RFP using the format specified below. There should be no attachments, enclosures, or exhibits other than those required in the RFP or considered by the Bidder to be essential to a complete understanding of the proposal. Each section of the proposal should be clearly identified with appropriate headings: A) TECHNICAL PROPOSAL 1. Business Organization and History State the full name, address, phone number and fax number of your organization and, if applicable, the branch office or other subordinate element that will perform or assist in performing the work hereunder. Indicate whether it operates as an individual, partnership, or corporation; if as a corporation, include the state in which it is incorporated. If appropriate, the proposal must state whether the organization is licensed to operate in the State of Michigan. 2. Statement of the Problem State in succinct terms your understanding presented by this RFP 3. Narrative Include a narrative summary description of the proposed effort and of the services(s)/product(s) that will be delivered 4. Technical Work Plans Provide a detailed research outline and timelines for accomplishing the work. 5. Prior Experience Describe the prior experience of your organization which you consider to be relevant to the successful accomplishment of the project defined in this RFP. Include sufficient detail to demonstrate the relevance of such experience. Proposals submitted should include, in this Section, descriptions of qualifying experience to include project descriptions, costs and starting and completion dates of project successfully completed; also include the name, address and phone number of the responsible official of the client organization who may be contacted 6. Acceptance of Qualifications Vendor provides copy of the Qualifications section of this RFP which indicates their responses to each item. 7. Acceptance of Deliverables Vendor provides copy of the Deliverables section of this RFP which indicates their responses to each item 8. Project Staffing The Bidder must be able to staff a project team which possesses talent and expertise in the field of the requirements of this RFP. Identify a Project Manager and staff assigned by name and title. Include biographies, experience and any other appropriate information regarding the work team s qualifications for this project. 9. Subcontractors List here all subcontractors that will be engaged to accomplish the project described in this RFP; include firm name and address, contact person

17 and complete description of work to be subcontracted. Include descriptive information concerning the subcontractor s organization and abilities. Also, the information provided should include detailed information about each potential subcontractor. 10. Additional Information and Comments Include any other information that is believed to be pertinent, but not specifically asked for elsewhere 11. Include 3 References References included preferably would be other local municipalities. Any references supplied MUST be of the solution proposed in the vendor submittal. References to include Organization Name, Contact Name, Contact , Contact Phone #, Model # of solution provided.

18 B) PRICE PROPOSAL Provide the cost/rate/price information for all firms/persons named in your Price Proposal to demonstrate the reasonableness of your Price Proposal. Attach a schedule of all expenses covering each of the products, services and activities identified in your proposal. The Township is exempt from all taxes, Federal, State and Local sales taxes. The Price Proposal should not include taxes Bidders Please Note: Rates quoted in response to this RFP are firm for the duration of the Contract; no price increases will be permitted except for finalization of correct Network Adapters to be identified after the winning vendor is selected. 1 st SAN Array Hardware, Software, Features, Licensing & Warranty Costs Item Qty Cost Total 2 nd SAN Array Hardware, Software, Features, Licensing & Warranty Costs Item Qty Cost Total SAN Network Hardware, Software, Features, Licensing & Warranty Costs Item Qty Cost Total 1 st SAN Implementation Costs Service Qty Cost Total

19 2 nd SAN Implementation Costs Service Qty Cost Total Other Costs (Network Adapters, Fiber Optical Cables, etc) Item Qty Cost Total Total Proposal Cost:

20 QUALIFICATIONS PROPOSAL The vendor to use this space to provide responses to statements 1-45 found in section 8. QUALIFICATIONS.

21 DELIVERABLES PROPOSAL The vendor to use this space to provide responses to statements a)-e) found in section 9. DELIVERABLES

22 It is understood and agreed that the foregoing answers are accurate for the proper evaluation of the submitted proposal. I further attest that the pricing quoted in the proposal will remain in effect for a period of 60 days from the end date of this Request for Proposal. Signature Date Title of Authorized Representation of Quoter Full Name and Address of Quoter

23 THE FOREGOING IS A TRUE STATEMENT OF FACTS: I/we hereby certify under penalty of law that we are not an Iran linked business as defined in PA 517 of Signature of Authorized Company Representative: Company Address: Date: Representative s Name (Please Print)