Building Insulation - Canada

Transcription

1 Building Insulation - Canada Company Information & Service Guidelines Prices Effective June 5, 2013 Service Guidelines Effective January 1, 2013

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4 Knauf Insulation GmbH 4805 Lapinière blvd., Suite 3000 Brossard, QC, Canada J4Z OG2 Sales and Marketing (800) , ext Technical Support (317) Fax (317) Information World Wide Web Knauf Insulation Ltd. BI-PG-EC-Regional 6-13 ECOSE Technology is a revolutionary binder chemistry that makes Knauf Insulation products even more sustainable than ever. It is based on rapidly renewable bio-based materials rather than non-renewable petroleumbased chemicals traditionally used in fiberglass insulation products. ECOSE Technology reduces binder embodied energy and does not contain phenol, formaldehyde, acrylics or artificial colors. GREENGUARD Gold SM Knauf Insulation building insulation acheived GREENGUARD Gold Certification and is verified to be formaldehyde free. GREENGUARD Certification Program SM Products are certified to GREENGUARD standards for low chemical emissions into indoor air during product usage. For more information, visit ul.com/gg. Knauf Insulation has achieved a UL Environment claim validation for 58.5% post-consumer recycled glass content in our insulation products. At Knauf Insulation, we manufacture a wide variety of products that serve a common goal, helping to make the most of our planet s energy resources. A familyowned global company, we understand and are committed to high standards in quality, performance and environmental responsibility. Every step we take today toward energy conservation helps ensure better lives for generations to come. LEED Eligible Product Use of this product may help building projects meet green building standards as set by the Leadership in Energy and Environmental Design (LEED) Green Building Rating System. MR Credit Recycled Content MR Credit Regional Materials

5 Building Insulation - Canada Company Information & Service Guidelines Table of Contents Knauf Insulation A World Leader 4 Our Commitment to Sustainability 8 Certifications and Associations 10 Contribution to LEED Requirements 14 Knauf Insulation Service & Ordering Guidelines 16 Product Designations & Classifications 18 Warranty Information 21 Specialty Insulation 22

6 Knauf Insulation A World Leader With nearly 5000 employees in more than 50 countries, Knauf Insulation is the fastest growing and one of the largest insulation manufacturers in the world. We manufacture a wide range of insulation materials to meet North America's growing demands for energy efficiency and acoustic performance. Since our founding over 30 years ago in Shelbyville, Indiana, we have grown to become an industry leader by creating

7 Our Mission We will become the world leader in energy efficient systems for buildings. Our Vision Our generation has a once-in-a-lifetime opportunity, a challenge, we must not let it pass. The world is facing an environmental crisis that threatens how we live our lives, and the lives of our children. We have a duty to act. Energy has never been a hotter discussion topic. The cheapest and cleanest energy is saved energy, and it is available now. 40% of the world s energy is used in buildings and insulation has been proven time and again as the most effective method, both practically and economically, that can substantially reduce that. We can, and must, become the world leader in energy efficient systems for buildings. In doing so, we will have a radical impact on the world s supply of energy and create a sustainable legacy for our children. If we achieve our goal, if we work together to face this challenge head on, then the world will be a better place. This is our opportunity; this is our chance to make a difference. What we do today, and tomorrow, will be remembered 50 years from now. This is our time. Tony Robson, CEO, Knauf Insulation products that make the world a better place today and for future generations. That growth has been driven by our commitment to sustainable products, operations and corporate responsibility. Canadian Price Book

8 Our Company Mission: We will become the world Entrepreneurial We have a strong make it happen attitude, encouraging our people to be hands-on and to make quick and bold decisions. We are intuitive in our approach and are driven to succeed. We stretch our people by giving them opportunities they would only get with our company and give them the confidence and freedom to take them. Customer-focused We know that our success will be built upon being close to our customers and understanding their true needs; always staying a step ahead of our competitors. The sum total of who we are, what we do and how we do it will make us invaluable to those we work with.

9 leader in energy efficient systems for buildings. Open We foster an open work environment where challenging but supporting each other are fundamental elements; we believe that our culture of fairness and trust are cornerstones of our success and key to our future. Committed We do good things for the communities in which we work as well as for the environment in which we live. We work hard but we enjoy doing it. Taking pride and having pleasure in our work is part of who we are and what makes us get out of bed in the morning.

10 Our Commitment to Sustainability We are a leader in providing sustainable solutions for energy efficiency, productivity and comfort in the environments in which people live and work, providing products and services that conserve energy and preserve natural resources for a sustainable future. As a family-owned company, we re proud of the Knauf Insulation name and what it stands for. Customers worldwide have put their trust in the quality, consistency and performance of our products and our business values. So, everyone who does business with us recognizes the importance that, in our quest to become more sustainable, there are certain principles that we will not compromise: The quality, consistency, and performance characteristics for which our products are known. Our ability to apply technological advances across all product lines. The safe and efficient manufacture of our products. Our goal of reducing emissions from plant operations. Driven by our mission and these principles, we are proud to produce fiber glass insulation with ECOSE Technology. ECOSE Technology is a revolutionary, more sustainable binder technology born from five years of intensive research and development. ECOSE Technology features rapidly renewable bio-based materials rather than non-renewable petroleum-based chemicals such as phenol, formaldehyde and acrylics commonly used in traditional fiber glass insulation products. ECOSE Technology is formaldehyde free and is validated by UL Environment. By reducing the binder embodied energy associated with these petroleumbased chemicals, up to 70% compared to our traditional fiber glass insulation binder, ECOSE Technology reduces both the expected Global Warming Potential and total embodied energy of Knauf Insulation products by approximately 4%. Our commitment to cost-effectively produce our products. 8

11 Our LEED-NG Gold Engineering and Development office building uses 30% less energy than a conventional office while accommodating 50 offices and housing a 126-seat classroom and training center. Regenerative Thermal Oxidizers installed at our Shasta Lake and Shelbyville plants have reduced the amount of energy it takes to cure our products and reduced CO 2 emissions from the curing ovens by up to 90%. All Knauf Insulation products are made from renewable and abundant resources, such as post-consumer recycled glass and sand. Manufacturing improvements In our operations, we look for ways to advance our glass formulations to increase the use of post-consumer recycled bottle glass in all our products. To reclaim and reuse vented heat and to control emissions, we have invested millions of dollars in regenerative thermal oxidizers (RTOs) and the best available control technology (BACT) for pollution control. By converting our products to ECOSE Technology, we have eliminated chemicals like phenol and formaldehyde from the manufacturing process, eliminating their plant emissions. This has an additional benefit of reducing cost instability associated with those chemicals. Achieving LEED Gold as we help others do the same Our 24,860 square foot Engineering and Development office building earned a New Construction Leadership in Energy and Environmental Design (LEED-NC) Gold certification from the U.S. Green Building Council and uses 30% less energy than a conventional office building. A sustainable impact and legacy All our products are made from recycled, renewable and abundant resources, such as post-consumer glass, ECOSE Technology and sand. And we re proud to be putting glass bottles back to work rather than into landfills. Knauf Insulation products now contain approximately 60% postconsumer recycled glass about 26 million bottles each month, all collected at curbside. Our insulation products have an inherent impact on energy consumption as they save hundreds of times more energy in use than is required to manufacture them. Through the development of revolutionary solutions like ECOSE Technology, we continually focus our efforts on providing solutions that reduce energy consumption and save resources to positively affect the lives of people today and tomorrow. VERIFIED 58.5% POST-CONSUMER CONTENT 9

12 Certifications and Associations CERTIFICATIONS GREENGUARD Gold and Formaldehyde Free Certified by UL Environment for indoor air quality as low emitting products, have achieved GREENGUARD Gold certification and are verified to be formaldehyde free. GREENGUARD Gold Certified by UL Environment for indoor air quality as low emitting products and have achieved GREENGUARD Gold certification. GREENGUARD Certification Program Certified by UL Environment for indoor air quality as low emitting products. VERIFIED 58.5% POST-CONSUMER CONTENT UL Environment Knauf Insulation has achieved a UL Environment claim validation for 58.5% post-consumer recycled glass content in our insulation products. Energy Star Partner The Energy Star label designates superior energy performance in homes and buildings. Knauf Insulation products are qualified to help you save money and reduce greenhouse gas emissions by meeting strict energy efficiency guidelines set by the U.S. EPA and U.S. DOE. EUCEB trademark Glass wool products bearing the EUCEB trademark are classified as non-carcinogenic, giving complete confidence to specifiers, installers, building owners and the public. LEED Gold Certification Knauf Insulation US Headquarters office building in Shelbyville, Indiana was awarded LEED gold by USGBC in Specification Compliance See CCMC Evaluation Listings L, L and Evaluation Report R. Complies with CAN/ULC S702. ASSOCIATIONS/AFFILIATIONS ASHRAE Member ASTM Member NAIMA Member USGBC Member NIA (Associate Member) TIAC (Associate Member) Indiana USGBC Gold Sponsor Using more insulation in the walls of your LEED project will allow you to increase the window area and meet your day-lighting requirements to reduce energy. 10

13 THE LINE HAS BEEN DRAWN Knauf Insulation GmbH. It s thin, it s blue, and it s your best option for energy-efficient homes. Introducing Knauf Insulation EcoSeal Water-Based Elastomeric Sealant. New EcoSeal forms a tight, flexible seal to prevent air infiltration in your building envelope. And when you pair EcoSeal with Knauf Insulation EcoBatt or premium blowing insulation, you get exceptional thermal performance, genuine sustainability and simplicity. All for a fraction of the cost of traditional foamed-in-place products. Draw the line on home energy efficiency and request a free sample at

14 It s Thin, It s Blue and It s Your Best Option for Total Performance. Introducing Knauf Insulation's EcoSeal Water-Based Sealant EcoSeal dries to a flexible but tough film that forms an air barrier in the seams and joints of your building envelope. And it s easy to use, free of hazardous chemicals and cleans up with water. So, all you have to do is spray and walk away. By combining EcoSeal with Knauf Insulation EcoBatt or premium blowing insulation, the Knauf Insulation & Air Sealing System delivers protection against air infiltration and exceptional thermal performance. All with an unbeatable combination of sustainability and simplicity at a fraction of the cost of traditional foamed-in-place products.

15 ECOSEAL DRAWS THE LINE ON SUSTAINABILITY Water based; contains no solvents Virtually no Volatile Organic Compounds (less than 0.3%) No CFC s or HCFC s used in manufacturing or installation HIGH performance FOR a fraction of THE cost 1 When you combine Knauf Insulation EcoBatt or premium blowing wool with EcoSeal sealant, you get: Approximately 60% post-consumer recycled content. A typical home with the Knauf Insulation Sealing System will contain the equivalent of 3040 recycled bottles saved from the landfill. Out-of-package assured R-Value, not subject to variations in foaming conditions. No degradation of thermal resistance over time. No settling and no off-gassing. More for your money. The Knauf Insulation EcoSeal System can deliver a sealed and insulated 2 x 6 wall for less money than a 2 x 4 wall insulated with open cell foam. 2 COST efficiency and simplicity JOBSITE safety PERFORMANCE Low start-up cost. All necessary equipment (including airless sprayer) for only $3,900 Ready to use straight from the bucket with no mixing required Cleans up with water Single pass application; just spray and walk away Does not require full body protection or external air supply No hazardous chemicals mixed at the jobsite; no concerns for worker exposure No jobsite quarantine; safe for other trades to work in the home during installation No hazardous VOC s released while curing. Meets or exceeds all State and Federal requirements for VOC s for architectural sealants Air leakage resistance exceeds EPA Energy Star requirements 1 and IECC Limited lifetime warranty gives your customers peace of mind Readily adheres to seams and doesn t crack Sound Transmission Class (STC) values beat foam 2 Class A Rated for fire and smoke 3 Penetrates and seals small gaps like double studs that spray foams can t. Wide range of application temperatures, 20 F to 115 F 1 Air Infiltration Testing for Knauf Insulation by NAHB Research Center # March 27, Comparative testing at Riverbank Lab, June 2010 using Knauf Insulation EcoSeal with EcoBatt and Light Density Foam. 3 Does not exceed 25 Flame Spread, 50 Smoke Developed when tested in accordance with ASTM E 84, UL 723 and CAN/ULC S102-M88

16 Contribution to LEED Requirements Contribution to LEED Requirements LEED Credit Category Contribution Points Materials and Resources MR Credit 4.1 Recycled Content: 10% MR Credit 4.2 Recycled Content: 20% MR Credit 5.1 Regional Materials: 10% Extracted, Processed and Manufactured Regionally MR Credit 5.2 Regional Materials: 20% Extracted, Processed and Manufactured Regionally Energy and the Atmosphere EA Credit 1 Optimize Energy Performance Indoor Environmental Quality EQ Prerequisite 3 Acoustical Performance EQ Credit 3.2 Indoor Air Quality EQ Credit 7.1 Thermal Comfort EQ Credit 9 Enhanced Acoustical Performance EQ Credit 10 Mold Prevention Innovation and Design ID Credit Innovation in Design All Knauf Insulation fiber glass insulation products are manufactured using a minimum of 60% post-consumer recovered materials. All Knauf Insulation fiber glass insulation products are manufactured using a minimum of 60% post-consumer recovered materials. All Knauf Insulation fiber glass insulation products are produced in Shelbyville, IN, Lanett, AL or Shasta Lake, CA which may be within 500 miles of the project. All Knauf Insulation fiber glass insulation products are produced in Shelbyville, IN, Lanett, AL or Shasta Lake, CA which may be within 500 miles of the project. All Knauf Insulation fiber glass insulation products help reduce building energy demand and compliance with energy codes. Knauf Insulation building and HVAC insulations are critical components for reducing noise and improving room sound quality. All Knauf Insulation fiber glass insulation products are GreenGuard Certified for low VOC emissions. Knauf Insulation building and HVAC distribution insulations are critical components for increased thermal comfort. Knauf Insulation building and HVAC insulations are critical components for reducing noise and improving room sound quality Knauf Insulation fiber glass insulation products do not promote mold growth when tested according to ASTM C GREENGUARD Gold SM and verified to be formaldehyde free. Knauf Insulation products can be used in innovative designs that have both environmental and health benefits. 1 point 1 point in addition to MR Credit point 1 point in addition to MR Credit points Prerequisite 1 point 1 point 1-2 points 1 point 1 point 14

17 think of it as green... ONLY browner 2012 Knauf Insulation GmbH. EcoBatts from Knauf Insulation do not look like any insulation you ve ever seen, but that s because its natural brown color represents a level of sustainability we ve never before achieved. The color comes from ECOSE Technology, a revolutionary more sustainable binder born from five years of intensive research. Based on rapidly renewable bio-based materials rather than non-renewable petroleumbased chemicals, ECOSE Technology reduces binder embodied energy by up to 70%, and does not contain phenol, formaldehyde, acrylics or artificial colors used to make traditional fiber glass insulation. New EcoBatt Insulation boasts exceptional quality and handling characteristics that keep your installers happy and more productive quick to recover, gutsy, yet easy to cut and handle and has a pleasing natural installed appearance. For more information call (800) ext or visit us online at EcoBatt Insulation with ECOSE Technology, the next generation of sustainable insulation naturally from Knauf Insulation.

18 Knauf Insulation Service Guidelines Building Insulation Products Knauf Insulation is focused on delivering consistently high service levels to you, so you, in turn, can be a reliable supplier to your customers. To further this goal, we have updated and clarified our service guidelines on the following pages. These guidelines and practices allow us to efficiently deliver the highest quality product at the highest service levels possible. Order & Delivery Quantities Minimum order quantity is a full truckload. Split shipments can be accommodated with no stop being less than 25% of the truckload. If Knauf Insulation accommodates a customer request for a shipment that is less than a full truckload, unused freight charges will apply. The minimum order quantity of any standard or non-standard product is one stack. Delivery Lead Times Knauf Insulation will make every effort to accommodate requested delivery dates. However, please be aware that the delivery date for an order may be affected by production schedules, inventory, transit times and method of shipment. Please contact your Customer Service Representative to confirm your lead time. Scheduled Delivery Times Scheduled delivery times are required for all over-the-road full truckload orders. Appointments for timed deliveries are available on the first stop only of a multiple stop load. Intermodal appointment times are scheduled by the carrier after the container de-ramps. Delivery Charges Freight terms are based on your geographic region. Contact your Knauf Insulation sales manager for details. Freight charges will be applied to any less than full truckload (LTL) orders. Customer will be responsible for actual freight charges on all customer requested LTL shipments. Full Truckload Split Shipment Split shipments cannot exceed one stop and a final stop. When the distance between stops exceeds 161 kilometers, customer will be charged at a rate of $1.55 per kilometer for all distances over 161 kilometers. If distances between stops exceed 420 kilometers a $500 layover charge is applicable. A stop off charge of $55 will be added to each delivery (the stop and the final stop). An interim stop must be reasonably within a route (in line between shipping point and final destination). For out-of-route deviation, additional out-of-route charges will apply at a rate of $1.55 per kilometer. Unloading Insulation carriers allow (3) hours for unloading trailers per stop, provided carrier has arrived no later than the appointment time. After the (3) hours have expired, the customer will be billed $125 per hour or any part thereof. Detail driver arrival time and departure time on driver's bill of lading. 16

19 Knauf Insulation Service Guidelines Delivery Changes Customer requested changes that require transportation or shipping modifications (date, time, consignee and stops) will be accepted the day before shipping (Monday-Friday) up until 3 pm (eastern time zone) for customers in the Eastern Service Area and 5 pm (eastern time zone) for customers in the Western Service Area. Delivery Cancellations Cancellations of orders already loaded, but still on Knauf Insulation property, shall incur a 15% restocking charge. Cancelled orders in transit will incur the aforementioned restocking fee plus all transportation costs incurred. Carrier Selection Knauf Insulation carriers must meet our on-time service expectations. They must also meet all Federal Highway Safety Administration standards and Knauf Insulation insurance requirements. A customer request for a specific carrier will be reviewed by Transportation Management. If approved, any increased cost associated with customer carrier selection will be billed to the customer. For customers requesting to convert from CPU to prepaid deliveries, a 30-day prior written notice is required. Customer Requested Mode Change The customer will be responsible for any increase in freight charges when they request a mode of transport that is not the most economical mode available to Knauf Insulation. Trailer Optimization Knauf Insulation will load orders so as to maximize 100% of the trailer. Requests for special/custom loading patterns that utilize less than 85% of the trailer will incur a charge for unused freight. Upon Receipt of Shipment Please note the following when receiving your shipment: Overage/Shortage: - Detail all discrepancies (quantify the product code or item reference number) on the driver's Bill of Lading - Notify Customer Service within 24 hours to expedite issuance of credit or debit memos - Contact Customer Service to arrange disposition of incorrect product. Damaged Materials: - Detail the specific damaged material on the driver's Bill of Lading - Notify Customer Service within 24 hours. - A photo of the damage will be required. Driver Assist Unloading Driver assistance during the unload process is not offered. Returns Customer requested returns must be pre-approved on standard/non-standard products and must have a return authorization number prior to material returns. Custom products cannot be returned. A 15% restocking fee and all outbound and inbound transportation cost will be deducted from the customer return credit. Returns will be accepted within 10 days of delivery, in full unit quantities, and in like-new condition for resale. There is no charge for a return that is the result of a Knauf Insulation error. Re-Consigned Shipments Knauf Insulation will attempt customer requested re-consignment when possible. Carriers have the right to charge a re-consignment fee if the delivery location is changed after the driver has picked up the load. The charges for the re-consignment is stated in each carrier's tariff and will be invoiced to the customer. Dropped Trailers All requests for trailers to be dropped at a consignee require review and approval by Knauf Insulation, applicable charges will apply. Irregular Transportation Activity All other irregular transportation activity that is a result of customer request, including but not limited to: Team service, expedited service, diversion, ferry use, bridge crossings, impractical routing, truck ordered not used, refused shipment, and driver layover will be charged to the customer at actual cost. 17

20 AX MAX-imum Performance in Walls and Attics Why MAX? The MAX is the Maximum-benefit of using only one blowing insulation for both sidewalls and attics. Knauf Insulation Jet Stream MAX is the best of both worlds, saving warehouse space and simplifying handling. Excellent Thermal Properties for Sidewalls Filling all gaps and voids provides better temperature control in homes. Jet Stream MAX will provide R-values of R-15 (RSI-2.6) in 2 x 4 construction and R-24 (RSI-4.2) in 2 x 6 construction. High Performance for Attics High performing Jet Stream MAX has an excellent thermal efficiency allowing for more square footage on a per pound basis. It delivers high thermal performance per inch which is important at the eaves and in low pitch attics. Knauf Insulation Jet Stream MAX blows fast into new and existing attics leaving behind a clean professional-looking appearance, and done quickly. Settle for Nothing Less A third-party 2-year settling study for open air attics predicted settlement of Jet Stream MAX Blowing Insulation over a 20-year period would be one percent or less. This amount of settling is thermally insignificant. And when properly installed behind sidewall netting, Jet Stream MAX will not settle in sidewalls either. Rest assured that Jet Stream s stated R-value will be maintained over the life of the home.

21 Knauf Insulation Ordering Guidelines These pages are provided to help ensure clear communications around how to best place an order with Knauf Insulation. We know that errors and miscommunication slow down the ordering and fulfillment process. These guidelines clearly outline how to place an order, the information you should include on each order so it is processed in an efficient and timely manner, and how to contact us. How to place an order Step 1 Select the products you wish to order Step 2 Choose your order schedule Step 3 Send your order along with the items below to avoid delays in processing and delivery Placing an order - orders must include Sold to information (include sold to account number, if possible). Ship to information, including driving directions for new ship to addresses (include ship to account number, if possible). Contact name and phone number. Whom the order should be confirmed to include name and fax number or address. Purchase order number. Vary item (the product code in your order for which the quantity may be adjusted up or down to ensure a full truck). All quantities as being cartons, rolls, SF, LF, packages or units.. The Knauf Insulation product code or item reference number. Clearly identify your own unique product code if applicable. Product description. Pricing expectation for each item. This enables Knauf Insulation to determine which ordering schedule you are attempting to achieve. Requested delivery date and time. Shipping method 53' truck. Be sure your FAX setting is on high resolution and includes the company name and FAX number. Customer Service and Sales csteam.ca@knaufinsulation.com Phone: (450) Toll Free: 1 (855) KNAUF00 - ( ) Fax: (450) Toll Free: 1 (855) KNAUF33 - ( ) Literature and Samples Contact your Knauf Insulation Field Sales Representative for further information on products, literature and samples. Technical Services For all technical inquiries: Phone: , or tech.ca@knaufinsulation.com 19

22 Product Designations BATTS Bag The smallest quantity that the product is packaged in. Unit The package that the bags are then placed into for shipment. For example, for EcoBatts, this is called a Masterbag. Stack The smallest quantity that can be ordered (sometimes referred to as a "tier"). A full truckload of Eco- Batts typically consists of 26 stacks, although this may vary based on SKU mix and trailer specifications. BLOWING WOOL Stack The smallest quantity that can be ordered (42 bags, sometimes referred to as a "tier"). A full truckload of Blowing Wool typically consists of 26 stacks, although this may vary based on SKU mix and trailer specifications. Pack A stack of 42 bags that are enclosed in a plastic shroud. Bag The smallest quantity that the product is packaged in. Product Classifications STANDARD PRODUCTS NON-STANDARD PRODUCTS CUSTOM PRODUCTS Standard products will typically be in stock at all times. Orders for standard products received by 2:00 pm EST (Monday-Friday) will typically ship the following day. This may vary based on order volumes or availability of shipping slots and transportation capacity. Non-standard products are generally available from stock, but may require a lead time. Maximum lead times for non-standard products are noted by each product category in the price guide. Items not listed in this book are deemed to be custom products. Please contact your Knauf Insulation Sates Representative to inquire about ordering custom products. All custom product requests require approval, regardless of whether the product has previously been produced. Custom product lead times will vary, depending on whether the item has previously been produced and the timing of the order. Special pricing and minimum order quantities will apply. Lead time for each product begins after approval. 20

23 Limited Warranty for Fiberglass Insulation Products Subject to this Limited Warranty This Limited Warranty applies only to fiberglass insulation manufactured and sold by Knauf Insulation GmbH ( Knauf Insulation ) (the Products ). Who is Entitled to this Limited Warranty Knauf Insulation grants this Limited Warranty solely in favor of the original purchaser of the Products (the Original Purchaser ), but to no other person or entity whatsoever. No person or entity, other than the Original Purchaser, shall have any right to assert any claim under this Limited Warranty, or otherwise, in connection with the Products. This Limited Warranty is personal to the Original Purchaser and may not be transferred by the Original Purchaser to any other person or entity, by contract, operation of law, transfer of the property into which the Products are installed, or otherwise. Length of this Limited Warranty This Limited Warranty shall begin on the date the Products are sold by Knauf Insulation to the Original Purchaser and shall continue for a period of 1 year thereafter (such period of time, the Warranty Period ), after which this Limited Warranty shall expire and be of no further force or effect. FURTHER, ALL WARRANTIES IMPLIED BY APPLICABLE LAW, INCLUDING ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY, SHALL (TO THE EXTENT PERMITTED BY APPLICABLE LAW) BE LIMITED TO AND EXPIRE AT THE END OF THE WARRANTY PERIOD. What is Warranted Subject to the conditions and limitations set forth in this Limited Warranty, Knauf Insulation warrants to the Original Purchaser that during the Warranty Period the Products will be free from manufacturing and design defects. What Knauf Insulation Will Do In the event that any Product fails to comply with this Limited Warranty, Knauf Insulation will either replace the defective Product at its cost or refund the purchase price paid by the Original Purchaser for the defective Product upon authorized return of the defective Product. Knauf Insulation shall elect the remedy in its sole and absolute discretion. In the event Knauf Insulation elects to replace any defective Product, Knauf Insulation may replace the defective Product with the same type of fiberglass insulation or with any fiberglass insulation product it deems comparable in terms of quality or price. In such event, the costs of shipping any replacement fiberglass insulation shall be paid by the Original Purchaser and Knauf Insulation shall not be liable for any other costs or expenses, including any labor charges or any other expenses in connection with removal or installation of either the original or replacement insulation. In the event Knauf Insulation elects to offer the Original Purchaser a refund for any defective Product, Knauf Insulation shall promptly refund the Original Purchaser an amount equal to the original purchase price for the defective Product and shall have no further obligation or liability under this Limited Warranty or otherwise in connection with the defective Product. THE FOREGOING DESCRIBES KNAUF INSULATION S SOLE LIABILITY, AND THE ORIGINAL PURCHASER S SOLE REMEDY, FOR ANY BREACH OF WARRANTY IN RESPECT OF THE PRODUCTS. How to Make a Claim To make a claim under this Limited Warranty, the Original Purchaser must notify Knauf Insulation in writing of any claimed defect in a Product. Such notice must be given promptly following discovery of the claimed defect and in any event prior to the expiration of the Warranty Period. The Original Purchaser must submit with such notice proof of purchase and proof of the date of purchase of the Product claimed to be defective. Notification shall be provided to: Knauf Insulation GmbH 1 Knauf Drive Shelbyville, IN Attention: CLAIMS Knauf Insulation shall then promptly inspect the claimed defect and if such examination does disclose a defect covered by this warranty, shall, within 30 days after inspection replace the defective Product or issue a refund for such defective Product (as it shall elect in its sole and absolute discretion), subject to the terms set forth above. Limitations 1. Knauf Insulation shall not be liable under this Limited Warranty for any of the following: A. Defects in or failure of the Products caused by storage that is not in strict adherence with the written instructions of Knauf Insulation. B. Defects in or failure of the Products caused by installation of the Products not in strict adherence with the written instructions of Knauf Insulation. C. Any damage to the Products caused by impact of foreign objects, lightening, gale, hurricane, tornado, earthquake, rain or flood, or other acts of God or by fire, explosion or other casualty. D. Defects in, failure of, or damage to the Products caused by materials adjacent to the Products. E. Damage to the Products caused by alteration after completion of their installation, whether such alteration be by structural additions, changes, replacements or by equipment installation. 2. IN NO EVENT SHALL KNAUF INSULATION BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE TO THE PROPERTY IN WHICH A PRODUCT IS INSTALLED, ITS CONTENTS OR ANY PERSON THEREIN. NO FIELD REPRESENTATIVE, DISTRIBUTOR OR DEALER OF KNAUF INSULATION IS AUTHORIZED TO MAKE ANY CHANGE OR MODIFICATION TO THIS LIMITED WARRANTY. SOME STATES OR PROVINCES (INCLUDING QUEBEC) MAY NOT ALLOW LIMITATIONS ON OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. The invalidity, illegality or unenforceability of any one or more provisions of this Limited Warranty shall in no way affect or impair the validity, legality or enforceability of the remaining provisions, which shall remain in full force and effect. Legal Remedies This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province. 21

24 Knauf Insulation Board with ECOSE Technology cuts smooth and easy for a quick and trouble-free installation. Knauf Insulation Wall and Ceiling Liner M with ECOSE Technology is commonly used to provide an acoustical treatment in theaters and concourses. It is also used as a ceiling cover in restaurants for visual aesthetics. Knauf Insulation Black Acoustical Insulation with ECOSE Technology resists damage during installation and has a consistent black surface for visual aesthetics. Knauf Insulation Specialty Products with ECOSE Technology Thermal & Acoustic Protection for Light Commercial Building Knauf Insulation Board is a thermal and acoustical insulation product made from inorganic glass fibers preformed into boards bonded by ECOSE Technology. Available in: Unfaced Foil-scrim-kraft (FSK) facing factory-applied Polypropylene-scrim-kraft (PSK) facing factory-applied All-service jacket (ASJ) factory-applied. Knauf Insulation Board with ECOSE Technology is a versatile product for thermal and acoustical applications such as metal and masonry walls, wall and roof panel systems, curtain wall assemblies and cavity walls. Lower Installation and Operating Costs The lightweight, stiff board is easy to handle and fabricate making for a fast installation, lowering labor costs. And the excellent thermal efficiency conserves energy and lowers operating costs. Improved Interior Surroundings Excellent acoustical properties effectively reduce noise. An enhanced appearance is created with FSK, PSK and ASJ vapor-retardant facings.

25 Specialty Insulation Knauf Insulation Board with ECOSE Technology fulfills many thermal and acoustical applications in light commercial construction. From metal and masonry walls, curtain wall assemblies and wall cavities to wall and roof panel systems. Knauf Insulation Wall and Ceiling Liner M with ECOSE Technology is a brown flexible fiber glass blanket with a black mat facing adhered to one surface. Its smooth, tough surface resists damage during installation. It reduces sound transmission and can significantly improve STC ratings of wall configurations. Knauf Insulation Wall and Ceiling Liner M is primarily used in theaters, sound studios, public concourses and other areas where acoustical treatment is needed. It is intended to be mechanically fastened to walls and covered with fabric or draping, or suspended above linear metal and metal pan ceiling systems to serve as both a visual and acoustical treatment. Knauf Insulation's line of Black Acoustical Insulation with ECOSE Technology is specifically designed to reduce airborne sound transmission and combines the performance, appearance and abuse resistance any job may require. Knauf Insulation Black Acoustical Board with ECOSE Technology is a heavy density brown fiber glass base board with a black mat applied to provide a smooth, tough finish. Knauf Insulation Black Acoustical Board is designed for use as acoustical insulation and/or a visual aesthetic on walls and ceilings, where a rigid product and additional strength and abuse resistance are required. The product is typically used where framing members are not present.

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