The World Bank Group s Citizen Engagement

Transcription

1 The World Bank Group s Citizen Engagement

2 Stakeholder engagement Governments are the primary counterparts of the World Bank. In line with its increased focus on Results, Accountability and Openness, the WBG has also developed its outreach with other key stakeholders: Stakeholders Civil Society Faith-based and Religious Organizations Foundations Parliamentarians Private Sector 2

3 Principles for Effective Stakeholder Engagement Transparency Consistency Accountability Neutrality Mutual Respect Evidencebased Resultsoriented 3

4 Engaging citizens improves development results Citizen engagement can improve the delivery and quality of public services; enhance the management of public finances; and bring greater transparency, accountability, and social inclusion. As part of its citizen engagement strategy, the WB pledged to increase beneficiary feedback to 100% of projects with clearly identified beneficiaries. Through its engagement with stakeholders, the WBG contributes to meeting the WB Citizen engagement commitments 4

5 What is Citizen Engagement? Citizen Engagement = Two-way interaction between citizens and governments or the private sector, which give citizens a stake in decision-making with the objective to improve intermediate and final development outcomes CE is about creating feedback loops between citizens and governments, to determine if citizen voices have been taken into account 5

6 Intensity of Citizen Engagement Empower Collaborate Level of Interaction Inform Inform citizens on analysis, alternatives, & decisions Consult Obtain feedback on analysis, alternatives & decisions Citizens are responsible for some decisions Citizens hold final decisionmaking power Level of Citizen Participation in Decision Making 6

7 What is Citizen Engagement (CE) at the World Bank? The CE Strategic Framework embodies 3 goals and 6 principles To systematically mainstream CE in WBG-supported policies, programs, projects, and knowledge and advisory services to improve development results To improve the quality and outcomes of mandatory engagement mechanisms. To improve CE monitoring and results reporting Focus on results Engagement through operational cycle Strengthening country systems Context specific Gradual, iterative and scalable Partnership and collaboration 7

8 The corporate commitment : schools By FY18*, the WBG has committed to incorporating citizen engagement (referred to as beneficiary feedback ) in 100% of IPF operations with clearly identified beneficiaries. Beneficiary feedback refers to engagement (consultation, collaboration, and empowerment) with those citizens who are clearly identifiable (direct) project beneficiaries during IPF preparation, implementation, and evaluation. [CE Strategic Framework, p. 9] We promise to become a better listener ensure beneficiary feedback in 100% of projects with clear beneficiaries. water WB President Jim Kim 8

9 Type of CE Tools Consultation Public Hearing Polls Focus Group Discussion Citizen Advisory Body/Committee Collecting, recording & reporting on inputs received from beneficiaries Citizen Satisfaction Surveys Focus Group Discussions Community Scorecards, Citizen Report Cards Grievance redress Grievance Redress Mechanisms/Platforms Citizen Jury Citizen/community collaboration Participatory Planning, Participatory Budgeting Citizen participation in deliberative bodies Citizen monitoring, evaluation & oversight Empowering citizens/communities with resources & decision-making powers Participatory Procurement Monitoring Social Audit Participatory Public Expenditure Tracking Community Scorecard/Citizen Report Card E-ISR Participatory Planning Community Management Community Contracting Community Sign-Off on Works Approval/Management Capacity building for engagement (both of public officials and citizens/csos) Support to Institutionalize CE Processes Building citizen/cso capacity to engage Building Government capacity to engage citizens 9

10 Benefits: More efficient resource allocation Improved service delivery Empowered citizens and inclusive communities Ownership and sustainability Open and Accountable Government 10

11 Progress on Investment Project Financing (IPFs) Fiscal Year IPFs containing beneficiary feedback indicators % 60% IPFs with a citizenoriented project design % 99.7% 11

12 How can we partner to advance citizen engagement? Parliamentarians The World Bank Group Represent the voice of citizens, WB project beneficiairies Can relay the priorities and concerns of their constituencies to WBG Can incorporate citizen feedback to enhance development results through consultations on WBG projects, operations and policies 12

13 To learn more, and to sign up for the Parliamentary Engagement newsletter, visit Contact the Bank s Global Parliamentary Relations Team parliamentarians@worldbank.org Nayé BATHILY, Senior International Affairs Officer, Parliamentary Engagement Head, nbathily@worldbankgroup.org