M.Geldbach (Shanxi) Flange & Fitting Co., Ltd.

Transcription

1 M.Geldbach (Shanxi) Flange & Fitting Co., Ltd. Quality Manual (According to GB/T idt ISO9001:2000) Edition: B Status: Issue No.: 06 Issued on:april 20 th, 2003 Implemented on: April 20 th, 2003 Re Edited on : April 20 th,

2 Writers and Editors of Quality Manual Chief Editor: Cui Yongzhe Editors: Cui Yongzhe, Wang Jihui & Wang Haodian Aduited by: Zhang Maode Approved by: Zhang Maoxue 2

3 Preface Geldbach (Shanxi) Flange & Fitting Co., Ltd. is located in Dongliijiang Village, Dingxiang City, which is the home of forging in Shanxi Province. With a registered capital of $400,000, the company is the only solely foreign-owned enterprise in this region. It has established business relations with a number of foreign partners and its products are flanges and forgings of different standards such as American standard, German standard, British standard, Japanese standard and Chinese standard. The company has advanced technology and design. Its products are often praised by our foreign partners. After years of development, our company has developed unique techniques for special-shaped designs and is the pioneer in the field of forging in this region. Both Chinese and foreign advanced technologies are adopted in the production procedures such as forging, turning and drilling, etc. Strict quality management system is also established. According to the current production capacity, the company can produce 500 tons of flanges of different specifications each month. Due to prompt delivery and good quality, our customers are very satisfied with our products. Making use of the advantage of being located in the home of forging, our company is blessed with convenient transportation, advanced telecommunication facility as well as abundant resources of coal, electric power and steel products. Our company is also situated in a very favorable geographic location. Our company provides good after-sale service and efficient services of packing, storing, transporting and delivery. Our principle is customers first and we always try our best to satisfy our customers with the best products and the best service. 3

4 According to the standard of ISO9001:2000, Quality Manual has been drafted and implemented in order to further improve quality management system. It illustrates in detail the obligations, resource management as well as measurement, analysis and improvement of the products. This manual functions both as the document of quality management system of the company and the reference for our customers or the third party certification agencies. After being approved and issued, the manual should still be revised and updated to make it more practical and more comprehensive, and to guarantee the validity of the quality management system of the company. Company address: Lijia Village, Dingxiang County, Shanxi Province Postal code: Tel: Fax: Office in Tianjin: Room 1708 Chuangzhi Building, Xinkai Road, Hedong District, Tianjin Postal Code: Tel: Fax:

5 Contents 0.1 Promulgation order Letter of appointment Organization chart of quality management system Quality guiding principles Quality objectives 4 0.6Table of Organizations for quality management system 5 1. Scope 8 2. Cited documents 8 3. Terminology and definition 8 4. Quality management system General requirements Document requirements Management obligation Management commitment Customer focus Quality guiding principle Plan Obligation, authority and communication Management review Resources management Resources supply Human resources Infrastructure Working environment Product realization 20 5

6 7.1 Plan of product realization Customers-related process Purchase Provision of production and service Management of monitoring and measuring equipment Measurement, analysis and improvement General principles Monitor and measurement Control of unqualified products Data analysis Improvement 30 6

7 0.1 Promulgation order In order to improve the management level, our company has drafted Quality Manual according to the standards of GB/T and basing on the practical situation of our company. Quality Manual has been formulated in order to further improve the quality management system. Quality Manual illustrates quality principles, objectives as well as procedures and requirements of the quality management system of our company. As a regulative document of quality management system, it is the principle that guides the company in establishing and implementing quality management system. It is also the principle that coordinates and standardizes the activities of the employees in following the quality management system. It is also the reference of both quality guarantee and examination by the third party. Quality is the life of an enterprise and quality management is the guiding principle of an enterprise. As the basis of implementing quality management system, Quality Manual aims at ensuring effective operation of quality management system as well as successful realization of quality guiding principles and objectives. After the issuance, all relevant departments and workshops are required to implement this manual strictly. It is hereby ordered General Manager: Zhang Maoxue April 20 th,

8 0.2 Letter of Appointment All relevant departments: In order to effectively implement GB/TI Quality Management System, strengthen leadership on operation of quality management system and to ensure effective operation of quality management system of our company, we have established Standard Implementation Office and have appointed Mr. Li Wei as the management representative, Mr. Wang Haodian as Director of Production Department, and Mr. Zhang Maobin as Director of Standard Implementation Office. The obligations of management representatives include: 1. Establishing and maintaining the process of quality management system; 2. Reporting to the top manager the achievements and requirements for improving the quality management system; 3. Increasing the awareness of customer satisfaction within the whole organization; 4. Outside contact in affairs relevant to quality management system; The employees of the whole company should obey the leadership of the upper level and fulfill the obligations of their posts in order to ensure effective operation of quality management system. General Manager: Zhang Maoxue April 20 th,

9 0.3 Organization Chart of Quality Management System General Manager Deputy General Manager Management Representative Production Department Standard Implementatio n Office Department of Quality Check 9

10 0.4 Quality Guiding Principles Satisfying each customer. Forging top quality flange products Constant improvement Working for multi-wins 0.5 Quality Objectives 90% qualified rate in the first inspection 95% customer satisfaction 100% timely delivery General Manager: Zhang Maoxue April 20 th,

11 0.6 Table of Organizations for Quality Management System (I) General Management Department Standard Manager Representative Implementation Production of Quality (Sales) (Production) Office Department Check Standard No. Processes 4 Quality management system 4.1 General requirements 4.2 Document requirements General principles Quality Manual Document management Record management 5 Management obligations 5.1 Management commitment 5.2 Customers 11

12 focus 5.3 Quality guiding 5.4 Plan principles Quality objectives Plan on quality management system 5.5 Obligation, authority and communicatio n Obligation and authority Management Representativ es Internal communicatio n 5.6 Management review General principles Examination input Examination output 12

13 Remark: Chief Key Relevance Table of Organizations for Quality Management System (II) Standard No. Standard Processes General Manager (sales) Management Representativ e (production) Standard Implement ation Office Producti on Departm ent Departme nt of Quality Check 6 Resources management 6.1 Provision of resources 6.2 Human resources General principles Capability, awareness and training 6.3 Infrastructure 6.4 Working environment 7 Product realization 7.1 Plan on product realization 7.2 Customer-related process Verification of product-related requirements Review of product-related 13

14 requirements Communication with customers 7.4 Purchase Purchasing process Purchase information Verification of product purchase 7.5 Provision of production and service Provision management of production and service Verification of production and service process Remark: Chief Key Relevance 14

15 Function Distribution Table of Organizations for Quality Management System (III) Standard Standard Processes No. General Manage r (sales) Management Representative (production) Standard Implementation Office Production Department Department of Quality Check Identification and traceability Product protection Management of monitoring 7.6 and measurement equipment Measurement, 8 analysis and improvement General principles Monitor and measurement Customer satisfaction 15

16 Internal examination Process monitoring and measurement Product monitoring and measurement Control on unqualified products 8.4 Data analysis 8.5 Improvement Improvement Corrective measures Precautions Remark: Chief Key Relevance 16

17 Requirements of Quality Management System 1. Scope 1.1 General principles The Quality Manual of the company was drafted according to ISO standard, the requirements of the relevant law and regulations. It is based on the features of our products and the customers requirements. The manual elaborates on the quality guiding principles and the quality objectives of the company. It also regulates obligations in terms of quality and describes requirements of quality management system. Internally, it regulates the activities of the employees for quality management; externally, it shows the quality management capability of the company, realizes the goal of customers focus and wins the trust from our customers. 1.2 Scope of application It is applicable to products covered by quality management system of our company as well as different functional departments that participate in quality control activities. Our flange series are well-developed products and they follow the following standards: HG Steel pipe flange HG Board welded steel pipe flange HG Hubbed welded steel pipe flange HG Hubbed butt welded steel pipe flange HG Threaded steel pipe flange HG Technical condition of steel pipe flange HG Pressure of steel pipe flange So design or development is no longer required; besides, there is no customers property. Therefore, 7.3 for design and development and for customers property as required by GB/TI quality management 17

18 system are deleted. 2. Cited documents GB/TI Quality Management System Basics and Terminology GB/TI Quality Management System Requirements 3. Terminology and definition This standard adopts GB/TI Quality Management System Basics and Terminology. 4. Quality management system 4.1 General requirements According to this standard, which covers management, resources as well as production and examination of products, we have established quality management system and have drafted Quality Manual and Procedure Document as required by quality management system. The company must: a. The company should identify process, which is required by quality management system, and formulate relevant procedure document; b. The company should verify the methods of process control as well as the order and relationship between different processes, and manage the process through identification, verification, monitor and analysis; c. In order to ensure effective operation and control of the verified process, the company should set up relevant principles and methods; d. The company should obtain necessary resources and information in order to support process operation and monitor; e. In order to achieve the goal of the plan and maintain constant improvement, the company must carry out necessary monitoring and measurements; f. The company should adopt necessary measures in order to achieve these plans and the constant improvement of the process; g. The company should make sure to control the outsourcing process, which may have impact on product conformity to the standard, and make 18

19 identifications in management system. Due to the features of our company, two processes may have impact on product conformity to the requirements which are chemical examination of raw materials and entrusted outsourcing of. Outsourcing control: 1. Verification and review on the qualification of the contractor: 1) Whether the contractor is a legal enterprise and has gone through legal procedures; 2) Chemical examination on raw materials, technical qualifications of outsourcing personnel, and qualified chemical examination and processing equipment; 2. Standard of product quality 1) The standards implemented by laboratory (national standard and the standard of the industry, etc.), and the actual operation level; 2) The standards implemented by outsourcing companies (national standard, industry standard or national standard), and the actual operation level; 3. Acceptance standard: According to the contract, report of chemical examination and products processed by outsourcing companies should be examined. Besides, the outsourcing processing products should be 100% examined and accepted one by one. 4. Delivery date: 4.1 Whether the product can be delivered timely according to the contract and whether the price is reasonable. Monitor and control on outsourcing process should be conducted according to the above mentioned principles in order to ensure that the outsourcing products meet the quality requirements of the contract and records should be made. 19

20 The company must manage the process according to requirements of the standard. 4.2 Document requirements General principles Quality guiding principles and quality objectives of the company: a. Quality guiding principles and quality objectives of the company; b. Quality Manual; c. Procedure documents required by the company according to the standard; d. Formulating documents including operation instruction to ensure effective planning, operation and control of the process; e. The company must keep record which is required by the standard Quality Manual Quality Manual of the company includes: a. The products covered by quality management system; b. All the products of the company follow the standard technologies as well as national standard, industry standard, enterprise standard, American standard, British standard, German standard, Japanese standard, Italian standard and French standard. c. The document procedures include: 1) Procedure of document control Q/MG-B ) Procedure of quality record control Q/MG-B ) Procedure of information communication control Q/MG-B ) Procedure of management and examination control Q/MG-B ) Procedure of production and service control Q/MG-B ) Procedure of control on the survey of customers satisfaction Q/MG-B ) Procedure of control on internal quality examination Q/MG-B ) Procedure of control on product monitor and measurement Q/MG-B ) Procedure of control on unqualified products Q/MG-B ) Procedure of control on correction and precautions Q/MG-B

21 d. The order of the processes and their relationships are regulated as the followings: 1) The company must establish concrete methods on the management and control of the supporting processes which include management obligations, resource management, measurement, analysis and improvement, etc. 2) For the order of the processes and their relationships, concrete methods should be defined according to the plan during the process of product realization. Quality Manual is approved, issued and modified by the General Manager according to document control procedure of Q/MG-B Document control Document is the basis of operation and improvement of quality management system. Document Control Procedure Q/MG-B is established and implemented in order to strengthen document management. a. Obligation The General Manager is responsible for the approval of Quality Manual and Procedure Document ; the management representative is responsible for the review of Quality Manual and Procedure Document ; the Standard Implementation Office is responsible for the drafting and management of Quality Manual and Procedure Document as well as identification and control of the documents from other sources and management of documents that should be kept for a long term. b. Control requirements 1. According to the regulation, approval procedures should be handled before the document is issued. Effectiveness should be confirmed before using the documents of other sources and the documents of laws and regulations relevant to the quality system. Effective seals should be stamped on them and their issuance should be controlled; 2. Ensure that valid edition of the document is obtained in the operating venue of quality management system; 21

22 3. Documents should be duly reviewed. Ineffective and invalid documents should be removed in order to avoid misuse; 4. Reviews are required for the documents which need modification and demolition because of invalidity. Marks should be made on the invalid documents which should be removed timely; 5. The departments and individuals using the documents should keep them clean and tidy. Scribbling is not allowed Record control Formulated and implemented by the company, Procedure on Quality Record Control Q/MG-B is for the management of quality record in order to ensure its completeness and validity. It should be well kept so that it can provide evidence to effective operation of products, which conforms to requirements and quality management system. a. Obligations The Standard Implementation Office is responsible for the management and implementation of quality record control; Production Department and Quality Department are responsible for filling in information and keeping quality record. b. Control requirements 1. Effective control of identification, storage, fastening, protection, lending, preservation period and disposal of quality record; 2. Quality record should be numbered with appropriate tables; 3. Quality record should be clear and standard. The content should be authentic, accurate and complete. It should be kept according to different categories by the department responsible for filling in information for effective searching; 4. Quality record should not be lost or damaged; 5. Quality record should be kept according to regulated period; 6. Record is an important evidence of system operation. All the departments and the employees should keep a clear record and no altering or scribbling is allowed; 22

23 5. Management obligations 5.1 Management commitment The General Manager should establish and implement quality management system through the following activities and provide evidence to commitment of making constant improvement on its effectiveness: a. The General Manager should convey to all employees of the company the importance of satisfying customers and of following the laws and regulations; 1) The General Manager should establish the quality awareness and fully understand that customer satisfaction is the basic requirement; 2) The General Manager should fully understand that the quality awareness by all employees of the company is the guarantee of product quality; 3) The General Manager should establish quality awareness among all employees and ask them to actively participate in activities that are relevant to quality improvement through various ways, such as training and conference, etc. b. The General Manager should establish quality guiding principles of the company and strictly implement the principles; c. The General Manager should determine quality objectives; d. The General Manager should be responsible for organizing and preside over the management review; e. The General Manager should determine the company s demand for resources 5.2 Customer focus The success of company depends on the awareness of customer satisfaction at the present and future time and even goes beyond this. The General Manager should do the followings with the purpose of realizing customer satisfaction: a. Confirmation of demand and expectation of the customers 23

24 1) Knowing the customers demand and expectation through market survey prediction or direct contact with customers; 2) Please refer to Procedure of Information Communication Control Q/MG-B b. The customers demand and expectation should be transformed into requirements, which include the requirements on product, process and quality management system. The customers will be satisfied only when their demand and expectations are fully met. c. Meet the need for change: 1) The company must follow the law, the regulations, and the compulsory standards of both the state and the industry; 2) The customers expectations and demand as well as the compulsory standards of both the state and the industry might be revised from time to time. Therefore, the requirements of the company being transformed and the already established quality management system should also be updated timely. 5.3 Quality guiding principles The General Manager is responsible for formulating and issuing the quality guiding principles. Through different forms of publicity, the quality guiding principles should satisfy customers and be understood by employees. It should be kept appropriate through management and review. Quality management system of the company should agree with quality guiding principles and conform to general operating principles of the company. Quality guiding principles of the company include: Satisfy every customer. Forging the best quality products of flange Making constant improvements Working for multi-wins 24

25 5.4 Plan Quality objectives The General Manager should define quality objectives for the company under the framework of quality guiding principles in order to make constant improvements on quality. Quality objectives demonstrate the quality guiding principles. Quality objectives display the requirements for the leading products of the company. Quality objectives should be carried out level after level and should also be constantly improved according to customers demands. Quality objectives of the company are: 90% product qualification rate in the first check. 95% customer satisfaction. 100% timely delivery Plan on quality management system Under the framework of quality guiding principles of the company, relevant plan on quality management system should be made. a. Time needed for planning quality management system. The company should make plans on quality management system under the following circumstances: 1) Establishing quality management system according to quality guiding principles; 2) When there are great changes in guiding principles, objectives and organizations of the company; 3) When there are great changes in resources distribution of the company and the market situation; 4) Based on the result of management review. b. The content of the plan on quality management system 1) Ensure that the quality management system is appropriate. In procedure document, relevant regulations should be made on input and output of confirmation process; 2) Identify the resource distribution in the established process; 3) Realizing the quality objectives and meet the process expectation in order to 25

26 maintain integrity of quality management system. c. Drafting, approval and issuance of the document on quality management system; The plan on quality management system should be formulated by Standard Implementation Office as document, reviewed by the management representative and distributed to the relevant departments as controlled document after being approved by the General Manager. 5.5 Obligation, authority and communication Obligation and authority The organizations should be set up according to the management and production of the company and should be established after the approval of the General Manager. Its obligation and authority are as the followings: a. General Manager 1) The General Manager should direct daily work of the company and inform the employees of the requirements and the importance of meeting customers demand as well as following the laws and regulations; 2) The General Manager should define quality guiding principles, quality objectives and quality commitment of the company; 3) The General Manager should appoint the management representative; 4) The General Manager should be responsible for planning quality management system of the company and define structures and obligations for the relevant departments; 5) The General Manager should approve Quality Manual and Procedure Document. 6) The General Manager should be in charge of the management review; 7) The General Manager should ensure resources distribution which is necessary for the operation of quality management system; 8) The General Manager should clearly define authority, which is undertaken by the management representative, Standard Implementation Office, Department of Quality Check and Production Department, and guide and coordinate work among persons in charge; 26

27 9) The General Manager should be responsible for the approval of Sales Contract ; 10) The General Manager should ensure an appropriate communication process within the organization and ensure communication for the sake of an effective quality management system. 11) The General Manager should keep record of customer files; 12) The General Manager should keep record of reviews both and the contracts; 13) The General Manager should implement and fulfill quality guiding principles, quality objectives and quality commitment of the company; 14) The General Manager should be responsible for collecting information about products; 15) The General Manager should be responsible for enquiry, signing contracts or making orders including modification to those documents; 16) The General Manager should collect, arrange and handle feedbacks from customers and handle complaints from customers; 17) The General Manager should conduct survey on customers satisfaction and the conformity of products; 18) The General Manager should keep necessary record according to the relevant regulation. b. Management representative 1) The management representative should ensure the implementation and smooth operation of quality management system; 2) The management representative is responsible for evaluation with the department, report to the General Manager the achievements of quality management system and the need for further improvement; 3) The management representative should increase the awareness customer satisfaction within the department; 4) The management representative should be responsible for external contact relevant to quality management system; 27

28 5) The management representative should keep and manage the record made by the employees according to the relevant rules. c. Deputy manager 1) The deputy manager should participate in formulating and implementing the quality guiding principles, quality objectives and quality commitment of the company; 2) The deputy manager should implement quality guiding principles, quality objectives, quality commitment and the relevant quality standards and specifications of the company; 3) The deputy manager should approve and implement the plan on equipment repair, in order to ensure the smooth operation of the equipment; 4) The deputy manager should provide guidance to Production Department on the production, implement regulations on equipment management, and guarantee the quality of spare parts, accessories and equipment maintenance; 5) The deputy manager should keep record of the review and take care of the contracts; 6) The deputy manager should draw up purchase plan on goods and materials according to contracts. After the approval by the General Manager, the deputy manager should guarantee balanced supply in terms of quality and quantity; 7) The deputy manager is responsible for the approval and supervision on the quality of raw materials in order to guarantee that purchase materials conform to technical standard and requirements standards; 8) The deputy manager is responsible for selecting and evaluating suppliers. 9) The deputy manager should keep good record according to the relevant regulations. 10) The deputy manager should evaluate the internal quality system; d. Director of Production Department 1) The director of Production Department should implement quality guiding principles and quality objectives of the company. He should also specify 28

29 quality objectives of the company to the quality objectives of the workshop. 2) The director of Production Department is responsible for fulfilling management obligations of the work group and make production plans, prepare raw materials for the production and guarantee the completion of production plan according to the requirements defined in the contract. The director of Department of Production should also be responsible for safe production, provide guidance and management on quality production, and be responsible for the quality of the products; 3) The director of Production Department should organize and coordinate different work groups to produce according to different standards, including national standard, American standard, British standard, French standard, German standard, Italian standard and Japanese standard and keep record. 4) The products should be checked by the worker himself, by each other and it should also has special check and record should be kept according to Procedure of Production and Service Control. 5) The director of Production Department is responsible for implementing Facility Management System ; He should also make plans on equipment repair and make sure that the plan is implemented; 6) The director of Production Department should conduct evaluation on internal quality system; 7) The director of Production Department should keep and manage the record made by the employees according to the relevant regulation. 8) The director of Production Department should provide training for workers of the workshop to improve their skills. 9) The director of Production Department should carefully mark the products and keep good record. e. Director of Standard Implementation Office 1) The director of Standard Implementation Office is responsible for people selection and arrangement, for defining obligations and requirements for the relevant posts, for the supervision and implementation of the training plan as well as evaluation of the training result; 29

30 2) The director of Standard Implementation Office is responsible for the implementation of Procedure of Control on Documents and Materials, for the timely drafting, review, approval, distribution, utilization, modification, second approval, marking, retrieval and demolishment of documents and materials; 3) The director of Standard Implementation Office is responsible for the management of personnel files, documents and materials (including internal and outsourcing documents) of the company; 4) The director of Standard Implementation Office is responsible for organizing the revision work on Quality Manual and the documents of quality management system as well as making annual plans on quality work; 5) The director of Standard Implementation Office is responsible for the internal evaluation of the company, collection of the review input and the drafting of review report; 6) The director of Standard Implementation Office is responsible for the managing the documents of quality management system and quality record; 7) The director of Standard Implementation Office is responsible for receiving visitors and handling telephone calls; 8) The director of Standard Implementation Office is responsible for managing daily affairs in the office; 9) The director of Standard Implementation Office should keep good record and manage the record made by employees according to relevant regulations; 10) The director of Standard Implementation Office is responsible for drafting bidding report. f. Department of Quality Check 1) Department of Quality Check is responsible for quality check and control of all products in the whole process from purchase to product delivery; 2) Department of Quality Check is responsible for the inspection and experiment of raw materials, semi-finished goods and finished products 30

31 according to relevant standards and regulations. It should also keep good record and mark on products according to the regulation, provide timely the accurate and reliable data after the inspection, know the quality status so as to guarantee traceability; 3) Department of Quality Check should assist the management representative and participate in the analysis and handling of serious quality accidents; 4) Department of Quality Check is responsible for measuring and monitoring the whole process of production. If potential danger is found, the Department of Quality Check should report in time to the management representative and give suggestions on handling the problem; Management representative See 5.5.1b) Management representative Internal communication a. The company should ensure smooth communication between different levels and departments in terms of process, quality requirements, quality objectives and implementation of quality management system in order to achieve mutual understanding, mutual trust and to call for participation by all employees. b. Information concerning quality management system can be shared in many ways such as briefing, conference and document, etc. 5.6 Management review General principles The General Manager is in responsible for the review. The Standard Implementation Office is responsible for organizing the review. The review should ensure that quality management system is adequate, comprehensive and effective. Evaluations must be carried out in Management review in terms of modifications and requirements of the quality management system, quality guiding principles and quality objectives of the company. a. Plan on management review 31

32 Management review should be conducted at least once a year. The interval between two reviews should not exceed one year. It could be carried out based on the result of internal evaluation or when necessary; 1) The Standard Implementation Office should make management review plan half a month before the management review and report to the management representative for review and the General Manager for approval. 2) The plans mainly include: time of review, purpose of review, reviewers, basis of review and content of review: b. The frequency of management review can be increased under one of the following circumstances 1) In time of great changes in organization, scope of products and resources distribution in the company; 2) In time of serious quality accidents, customers' complaints caused by serious quality accidents, or frequent constant complaints; When there are great changes in laws, regulations, standard and other requirements; 3) When there are great changes in the market demand; 4) Before the review by the second and third parties; 5) In time of serious non-conformity during quality check Input of management review Input of management review should include the current achievements and the possible improvements. a. The result of review: the result of review on quality management system by the first and second parties; b. Feedback from customers: The result of customer satisfaction and the result of communication with customers; c. Process achievement and product conformity including process, product monitor, measurement and result; d. Precautionary measures and corrections including the corrections and 32

33 precautionary measures on the non-conformed items during the internal review or in the daily work, and the monitor result of its effectiveness. e. The effectiveness of tracing and implementing the previous management reviews; f. Various changes that may have impact on quality management system: such as the change of internal and external environment, the change of laws and regulations, and the development of new techniques, new technologies and new equipment, etc.; g. Suggestions for improvement: such as suggestions for the adequacy and effectiveness of the quality management system, quality guiding principles and quality objectives Output of management review a. The decision and measures of management review output; 1) Improvements on the effectiveness of Quality management system and its process: including review on quality guiding principles, quality objectives, organizations and process control; 2) Improvements on products demanded by customers: evaluation on the conformity of products; 3) Resources demand, etc. b. After the review meeting, the Standard Implementation Office should summarize the output result of the management review, write a report of management review and distribute the report to the relevant departments after being reviewed by the management representative and approved by the General Manager. The output of management review this time can be used as input of management review of next time; c. The Standard Implementation Office should trace and verify the implementation of improvements, corrections and precautionary measures. d. The modification after the review should follow Q/MB document control procedure. e. The management of relevant record of the review: 33

34 1) Management of review plan 2) Documents for review prepared by different departments 3) Minute of the review 4) Report of management review It should follow Procedure of Control on Quality Record Q/MB Resource management 6.1 Provision of resources The General Manager is responsible for the process decided by the quality management system, and ensure timely provision of resources. a. The General Manager should collect information about resource distribution and conduct timely review of resource distribution, making reasonable plans for resource distribution, optimize resource distribution, and ensure the possibility of further improvements of the quality management system. All this is based on the change of the market. b. The change of customers demand may lead to requirements for different resources; therefore, the company should meet customers demand according to the requirements for different resources and even strengthen customers satisfaction. 6.2 Human resources General principles The General Manager is responsible for the distribution of human resources of the company. Through training and other effective measures, the Standard Implementation Office should enable the human resources of the company to reach appropriate technical level in order to be better qualified for their work Capability, awareness and training a. Different departments should bring up requirements to people of different posts in terms of capability, awareness and training; b. The Standard Implementation Office is responsible for making annual training plans and meeting the demand through effective measures; c. The Standard Implementation Office is responsible for evaluating the 34

35 effectiveness of the training through test, practical operation and evaluation and daily work, etc.; d. In order to guarantee that the employees can realize the importance of their posts and their work, the Standard Implementation Office should popularize the concept of professionalism among the employees and the awareness of training for quality improvement; e. The Standard Implementation Office is responsible for keeping the record concerning education, experience and technical training of the employees. 6.3 Infrastructure The company determines, provides and maintains infrastructure which is needed for product conformity. a. Infrastructure includes: 1) Offices of different departments and relevant facilities; 2) Supporting services such as water and electricity, etc.; 3) Providing hardware and software of production. b. Management of infrastructure: 1) The Production Department purchases infrastructure according to purchase plan to meet the demand of quality: 2) Regular maintenance is required for the infrastructure to ensure the safety and smooth operation of the infrastructure; 6.4 Working environment Appropriate working environment is required and Environmental Protection Law must be strictly followed: a. The internal and external environment must be kept clean and tidy: raw materials, semi-finished products and finished products must be placed in good order and roads must be unobstructed; b. Appropriate factory buildings or sites suitable for the type and quantity of the products are required for treatment, processing and storage of raw materials; c. Facilities are required for lighting, ventilation, anticorrosion, dust-proof, 35

36 cleansing, sewage discharge as well as waste disposal; d. Equipment should be arranged to meet the requirements of the technique to ensure the most efficient operation of the equipment; e. The equipment for storage, transportation and disassembly must be safe; f. Offices must be clean to ensure a good working environment; g. Professionalism and teamwork are required either in workshops or offices to create a positive image of the enterprise. 7. Product realization 7.1 Plan of product realization a. Obligations: The deputy Manager of the company is responsible for planning product realization; b. Planning time; 1) Customers have specific requirements about products as defined in the contract,; 2) Introduction of new products c. The content of plan 1) Quality objectives and requirements should be determined according to specific product, items or contract; 2) The process and sub-process established according to specific products, items or contract should be able to identify the key process and activity, regulate channels for the process and activity designed, and evaluate these channels and keep record. 3) Identify and provide the resources required by the abovementioned process, divide operation stages, assign job obligations and authorities, and coordinate relationships. 4) Verification concerning the process should be confirmed; verification and acceptance standard should be confirmed; the important and key features of the process and products should be monitored and measured; some outputs of special process should be verified and confirmed according to requirements of output. 36

37 5) The quality record about process and product conformity should be kept. 7.2 Customer-related process The General Manager is responsible for customer-related processes Defining the product-related requirements The products of our company strictly follow the following quality standards HG Steel pipe flange HG Board welded steel pipe flange HG Hubbed welded steel pipe flange HG Hubbed butt welded steel pipe flange HG Threaded steel pipe flange HG Steel pipe flange cover HG Technical condition of steel pipe flange The company should define requirements concerning product quality, delivery, supporting services and price according to customers intention; Commitments should be made on those not required by customers but required for products; Be aware of the laws and regulations related to the products. Besides strictly following national and regional standards, the company should also strictly follow the contract Review related product requirements a. Before the contract is signed, relevant departments should review the contract according to the requirements of identified customers and the additional requirements of the company. b. The product review should be conducted before the contract is signed in order to ensure that: 1) Requirements for products are determined (including the requirements of customers and the additional requirements of the company) 2) The contract or quotation which are different from the previous descriptions should be settled. 3) The company is capable of meeting the requirement agreed; 37

38 4) If there are changes in requirements for products, the concerning departments should ensure that relevant documents are modified and relevant personnel know the modification. If necessary, the modified parts should also be reviewed; 5) Record should be kept on the review result and the measures decided after the review Communication with customers a. The product selling means delivery of products. In the process of sales, products should be introduced to customers through certain channels. Relevant enquiries and questions from the customers should also be answered; b. If necessary, inform the customers of the implementation of the contract. The relevant departments Changes should be timely informed of any changes in terms of product requirements so that consensus with customers could be reached through negotiation; c. After the product is sold, feedback from the customers and product information should be collected. Complaints from customers should be properly handled so that survey on customer satisfaction can be fulfilled: The control process of customer satisfaction survey Q/MG-B d. Keep record of the abovementioned information 7.4 Purchase Purchasing process Product purchasing is an important part of the final product of the company. The deputy manager is responsible for this process. a. Categorization of purchased materials 1) Important materials: The materials which are the main or key parts of the final products and may directly affect utilization or safety of the final product. 2) General materials: auxiliary materials making up the final products. b. Evaluation of suppliers 1) Evaluate and select qualified suppliers according to technical requirements 38

39 and production, and keep record of those qualified suppliers; 2) The long-term suppliers for important materials should provide necessary written documents to show their quality; 3) Suppliers for general materials will be listed as qualified suppliers after their samples being examined and approved by directors of Operation Department; 4) If there are serious quality problem in the suppliers, their qualification of supply should be cancelled; 5) Tracing reexamination should be conducted on qualified suppliers every year. If it cannot meet the requirement of regulation, the qualification of the suppliers should be cancelled; c. The company should establish principles of selection, evaluation and reevaluation, evaluation result and maintain record of any necessary measures caused by evaluation. d. Purchase plan: The Assistant Manager should draw up purchase plan and implement purchase according to production and stocks situation; e. Purchasing: 1) The deputy manager should select suppliers from the list of qualified suppliers and purchase according to purchasing plan; 2) During purchasing period, contract should be signed to confirm name, specification, quantity, quality requirements, acceptance conditions, breaches and delivery time Purchase information a. Purchase document 1) Quality requirements on the main products (direct citations of relevant standards or specifications are acceptable); 2) Acceptance requirements of the main products; 3) Other requirements (such as price, quantity, delivery, etc.) b. Requirements should be made about suppliers products concerning procedure, process, equipment and personnel (such as the requirements for product, processing, equipment and personnel and entrusted examination 39

40 etc.); c. The quality management system required; d. The deputy manager should take care of the purchasing document of the company including purchasing plan, purchasing contract and attachments, etc.; e. The general manager will decide whether the purchasing document needs to be approved before it is distributed Verification of purchased products Through inspection, qualified purchased products should be stored in the warehouse; 7.5 Provision of production and service Control on production and service The production and service control procedures (Q/MG-B ), which is set up and implemented by the company, is designed to regulate the production of products, validation of process, preservation, release and delivery of products, identification, traceability and management of the complaints of customers concerning the quality of products. a. Responsibilities 1. Production department is responsible for setting up production plan, organizing and coordinating the production process in accordance with the contract. Deputy Manager is responsible for the examination and approval of the production plan 2. Production department is responsible for production, validation, identification and traceability control of the products b. Production and service control c. Production plan Deputy Manager sets up the production plan of the company according to the provisions of contract and production capability of the company. The 40

41 production plan is then delivered to the subordinate departments to be implemented. 1. Important processes: processes which impose direct impact on the quality, feature, reliability and cost of the finished product include forging and machine processing. 2. The use of suitable production facilities and equipment 3. The availability of proper work environment 4. The implementation of monitoring of the production process: HG HG HG HG HG HG HG Steel Pipe Flange Welding Plate Steel Pipe Flange Hubbed Welding Steel Pipe Flange Hubbed Welding Neckflange Steel Pipe Flange Threaded Steel Pipe Flange Steel Pipe Blind Flange Steel Pipe Flange Techniques conditions 5. Provide proper monitor and measurement equipment. Self-inspection, mutual-inspection and special inspection shall be conscientiously conducted Identification of product and traceability control. Stipulate the ways of identification and dynamic identification of products. 6. Preservation of products. Processes including package, storage, handling and delivery shall prevent the damage and spoilage of products. 7. Carry out customer satisfaction survey regularly 8. Cope with the complaints of customer after investigation and then inform the customer d. Related documents Environmental Protection Law 41