Writing Objectives and Performance Indicators
|
|
- Mervin Pope
- 6 years ago
- Views:
Transcription
1 2011 Writing Objectives and Performance Indicators Small Group Activity Objectives: Develop objectives that reflect your organization s mission and values and fit into CARF domains (Effectiveness, Efficiency, Access and Stakeholder Input/Satisfaction) Determine how objectives can be measured based on data available within your organization Develop performance indicators, appropriate for your program, that can be used to summarize data to determine whether or not an objective has been met For each performance indicator, identify a target that will help drive quality improvement efforts Identify barriers and facilitators that can impact the ability to achieve your target Participants will work in small groups organized by program area (Medical Rehabilitation, Behavioral Health, Employment and Community Service & Aging Services). Groups will develop objectives and indicators for effectiveness, efficiency, access and stakeholder input/satisfaction using the grid format presented in the course. June, 2017
2 Step 1: Link your organization s mission and values to your performance improvement plan. Your organization s mission and values In any field, improving performance and accountability depends on having a shared goal that unites the interests and activities of all stakeholders. In health care, however, stakeholders have myriad, often conflicting goals, including access to services, profitability, high quality, cost containment, safety, convenience, patient-centeredness, and satisfaction. Lack of clarity about goals has led to divergent approached, gaming of the system, and slow progress in performance improvement. Porter, ME, (2010) What is value in healthcare? New England Journal of Medicine 363;26, p
3 Example:Bett E.R. Times Memorial Behavioral Health Center Mission: To provide mental and chemical health outpatient services, case management, and employability development services to persons with severe and persistent mental health issues, and persons with cognitive and physical challenges related to substance abuse in order to assist them in obtaining or returning to vocational independence, live as independently as possible, and improve their quality of life. Vision: All persons served will feel safe and will be able to achieve the highest level of stability and independence by working in partnership with the Bett E.R. Times Memorial Behavioral Health Center. An objective refers to a characteristic or trait that can be measured that is related to what you want to accomplish. A performance indicator includes the following components: How data will be summarized Who is assessed and included in the analyses (with attention to potential sub-groups who should be included or excluded) What is measured and how is it quantified (should reflect an important aspect of the objective that it addresses). A target is what you hope to achieve in your setting. The target should be ambitious, but attainable. You can identify a target using any of the following: benchmarks, literature, historical data, clinician and/or stakeholder input. 2
4 STEP 1: Determine what construct to assess. obtaining or returning to vocational independence Mission and Values Worksheet Bett E.R. Times Memorial STEP 2: Write an objective. Persons served will improve employment status Developing Objectives and Performance Indicators STEP 3: Determine how to measure. Measure baseline employment and postintervention employment. Use categories with different levels of independence. (e.g., sheltered workshop, internship, competitive employment) Step 4: Write a Performance Indicator. % of persons served, completing the program, who demonstrate an increase employment independence Step 5: Set the Target 75% live as independently as possible Persons served will achieve maximal level of independence Document living situation, at the beginning of services and at appropriate time intervals. Include categories with different levels of independence (e.g., residential facility, group home, independent) % of persons served, completing the program, who improve in their level of independence in housing 80% improve quality of life Persons served will increase their quality of life Administer a quality of life measure at the beginning and end of services (follow up if possible) % of persons served, completing the program, who demonstrate a 10-point increase in their quality of life score from admission to discharge 60% 3
5 Developing Performance Indicators: Components to Include Examples of the three components of a performance indicate are provided below. 1. How data are summarized 2. Who is assessed? Percent Average Persons served Persons receiving behavioral health services Persons with a diagnosis of stroke Persons referred for outpatient services Persons completing a job training program 3. How is objective quantified? change 10 points on FIM Score from admission to discharge achieve three major goals are living independently 6 months after program completion are admitted within 14 days of referral have higher functional scores than the benchmark comparison group demonstrate a 20% change in scores on our Quality of Life measure from admission to discharge 4
6 OK Corral Medical Rehabilitation Services Mission: To provide rehabilitation medicine services and therapy to persons with orthopedic impairments in order to assist them in improving their functional abilities so that they engage in activities that are meaningful to them. Mission/value elements Mission and Values Worksheet OK Corral Medical Rehab What could you measure? improve functional abilities engage in meaningful activities and perform desired social roles Administer a standardized functional assessment at the beginning of services and collect follow up data at appropriate time intervals. Identify meaningful activities and desired social roles as part of the objective setting process and determine if objectives were met at the end of services 5
7 Objective and Performance Indicator Examples EXAMPLE 1: Organization: Health - Bett E.R. Times Memorial Behavioral Health Center Objective: Persons served will report that they are treated with respect (what measured). Performance Indicator: Percent (how data are summarized) of persons served (who is assessed) who indicated that they were treated with respect in follow-up surveys (what measured). Target: 90% (what you want to achieve) Actual:?? (what the data show) EXAMPLE 2: OAK E. Dokey Memorial Workforce Development Center Objective: Persons served will improve their job status (what measured). Performance Indicator: Percent (how data are summarized) of persons served who complete the program (who is assessed) who move from supported employment to competitive employment (what measured). Target: 50% (what you want to achieve) Actual:?? (what the data show) EXAMPLE 3: Behavioral Health - Bett E.R. Times Memorial Behavioral Health Center Objective: Expedite access to program services (what measured). Performance Indicator: Percent (how data are summarized) of new cases (who is assessed) that are scheduled for a first appointment within 10 days of referral (what measured). Target: 75% (what you want to achieve) Actual:?? (what the data show) EXAMPLE 4: Medical Rehabilitation - OK Corral Rehab Center Objective: Maximize functional change based on utilization of services (what measured). Performance Indicator: Percent (how data are summarized)of persons served (who is assessed) who improve 5 points or more on the Functional Independence Measure (FIM) and participate in 15 hours of physical therapy or less and (what measured). 6
8 Example 5: Aging Services Swan Homes Objective: Minimize secondary complications (what measured) for persons served. Performance Indicator: Percent (how data are summarized) of persons served (who is assessed) who develop a pressure sore (what measured). Target: 10% (what you want to achieve) Actual: (what the data show) 7
9 Developing Objectives and Performance Indicators: Small Group Activity Morning Groups will review mission statements and generate potential objectives and performance indicators. Use a statement from a group member s mission statement to develop objectives and performance indicators. If you don t have your organization s mission statement, use one of the sample statements listed in Appendix A. Afternoon Groups will use the grids to develop objectives and performance indicators for each of the four CARF domains. o Effectiveness o Efficiency o Access o Stakeholder Input/Satisfaction Each group will share one objective and performance indicator for each domain with the large group. Review your objectives and performance indicators to ensure that the SMART criteria are met. 1.) Specific o Focused on actions that are important for your organization? o Applied to the most appropriate subset of persons served? 2.) Measurable o o 3.) Ambitious o 4.) Realistic o 5.) Timely o o Data elements appropriate for the characteristic or quality you want to assess? How can you manipulate or transform your data to yield an appropriate metric? Serves as a motivator setting a bar that is high enough to promote real improvement? Do you have the necessary resources to achieve the objective/performance indicator? Have you established a time frame for monitoring and reviewing outcomes? Is the time frame appropriate for the indicator? 8
10 Appendix A: Mission and Vision Statement Examples 1. Behavioral Health - Bett E.R. Times Memorial Behavioral Health Center Mission: To provide mental and chemical health outpatient services, case management, and employability development services to persons with severe and persistent mental health issues, and persons with cognitive and physical challenges related to substance abuse in order to assist them in obtaining or returning to vocational independence, obtain an earned income, live as independently as possible, and improve their quality of life. Vision: All persons served will feel safe and will be able to achieve the highest level of stability and independence by working in partnership with the Bett E.R. Times Memorial Behavioral Health Center. 2. Employment & Community Services OAK E. Dokey Memorial Workforce Development Center Mission: To provide employability services and personal adjustment services to persons with cognitive, mental and physical challenges in order to assist them in becoming vocationally independent, obtain an earned income, and live as independently as possible. Vision: All persons served will be able to achieve the highest level of independence by working in partnership with the OAK E. Dokey Memorial Workforce Development Center. 3. OK Corral Medical Rehabilitation Services Mission: To provide physical rehabilitation medicine services, therapies, vocational counseling, independent living skills, and job placement services to persons with orthopedic impairments in order to assist them maximize their functional status, become vocationally independent, obtain an earned income, and live and participate in the community. Vision: All persons served will be able to achieve the highest level of functional independence and participation in life activities and the community by working in partnership with the OK Corral Rehab Center. 4. Aging Services Swan Homes Mission: To provide quality care to older persons unable to care for themselves while ensuring that all persons served are respected and encouraged to engage in the highest level of functioning that they are capable of performing. Vision: All persons served will be respected and maintain their maximum functional by being cared for and working with staff at Swan Homes. 9
11 Appendix B: Definitions Objective: A general category of issues/value statements that are values of interest to stakeholders. Objectives may encompass several indicators. Performance indicator: A quantifiable statement that can be used to evaluate key performance areas or quality over time often expressed as a rate or ratio. Target: Objective or benchmark that can be adjusted as performance changes over time to reflect changes and improvement in the organization and/or environment. Effectiveness: Results achieved and outcomes observed for persons served. Can apply to different points in time (during, at the end of, or at points in time following services). Can apply to different domains (e.g., change in disability or impairment, function, participation in life s activities, work, and many other domains relevant to the organization). Efficiency: Relationship between resources used and results or outcomes obtained. Resources can include, for example, time, money, or staff/ftes. Can apply at the level of the person served, program, or groups of persons served, or at the level of the organization as a whole. Access: Barriers or lack thereof for persons in obtaining services. May apply at the level of the individual persons served (timeliness or other barriers) or the target population for the organization. Stakeholders: Individuals or groups who have an interest in the activities and outcomes of an organization and its programs and services. They include, but are not limited to, the persons served, families, governance or designated authority, purchasers, regulators, referral sources, personnel, employers, advocacy groups, contributors, supporters, landlords, business interests, and the community. 10
12 Appendix C: Objective and Performance Indicator Examples Effectiveness Domain 1. Behavioral Health - Bett E.R. Times Memorial Behavioral Health Center Objective: Persons served will obtain or maintain appropriate community housing. Performance Indicator: Percent of persons served who are able to obtain or maintain community housing. Target: 50% (based on past performance) 2. Employment and Community Services OAK E. Dokey Memorial Workforce Development Center Objective: Persons served will improve their job status. Performance Indicator: Percent of persons served who move from supported employment to competitive employment. Target: 50% (based on past performance) 3. Medical Rehabilitation OK Corral Rehab Center Objective: Persons served will show improved function on discharge. Performance Indicator: Percent of persons served who improve 5 points or more on the Functional Independence Measure (FIM) from admission to discharge. Target: 75% (based on past performance) 4. Aging Services Swan Homes Objective: Minimize acute care needs of persons served. Performance Indicator: Percent of persons served who develop a pressure sore. Target: 10% (based on past performance) 11
13 Efficiency Domain 1. Behavioral Health - Bett E.R. Times Memorial Behavioral Health Center Objective: Minimize no-show rate for outpatient services. Performance Indicator: Percent of persons served who have more than one missed appointment in a 4-month period. Target: 40% (based on past performance) 2. Employment and Community Services OAK E. Dokey Memorial Workforce Development Center Objective: Optimize customer service hours to allow for transition to competitive employment. Performance Indicator: Percent of persons who receive 20 customer service hours or less and transition from supported employment to competitive employment within 6 months. Target: 50% (based on past performance) 3. Medical Rehabilitation OK Corral Rehab Center Objective: Maximize functional change based on utilization of services. Performance Indicator: Percent of persons served who participate in 15 hours of physical therapy or less and improve 5 points or more on the Functional Independence Measure (FIM). Target: 75% (based on past performance) 4. Aging Services Swan Homes Objective: Reduce time to complete admission assessment. Performance Indicator: Percent of new admissions for whom the initial assessment is completed in 3 days. Target: 70% (based on past performance) Service Access Domain 1. Behavioral Health - Bett E.R. Times Memorial Behavioral Health Center Objective: Expedite access to program services. Performance Indicator: Percent of new cases scheduled for a first appointment within 10 days of referral. Target: 75% (based on past performance) 2. Employment and Community Services OAK E. Dokey Memorial Workforce Development Center Objective: Expedite referral to vocational training for appropriate candidates. Performance Indicator: Percent of persons served, identified as benefiting from vocational training, who are referred for training within 7 days. Target: 80% (based on past performance) 12
14 3. Medical Rehabilitation OK Corral Rehab Center Objective: Services will be provided in a barrier-free environment. Performance Indicator: Percent of persons served who report ease of physical access to the building, treatment rooms and rest rooms. Target: 90% (based on past performance) 4. Aging Services Swan Homes Objective: Persons served will receive rehabilitation services, as appropriate. Performance Indicator: Percent of persons identified as benefitting from occupational therapy services who are seen by OT within 3 days. Target: 80% (based on past performance) Stakeholder Input/Satisfaction Domain 1. Employment and Community Services OAK E. Dokey Memorial Workforce Development Center Objective: On completion of services, persons served will be satisfied with their employment status. Performance Indicator: Percent of persons served who report that they are satisfied with their employment status in follow-up surveys. Target: 50% (based on past performance) 2. Medical Rehabilitation OK Corral Rehab Center Objective: Persons served perceive value in the services received. Performance Indicator: Percent of persons served who report that they would refer a friend or family member to our facility. Target: 75% (based on past performance) 3. Aging Services Swan Homes Objective: Address the needs of persons served. Performance Indicator: Percent of persons served who agree with the statement: My needs were met. Target: 75% (based on past performance) 13
Goal Training Handouts and Worksheets
Goal Training Handouts and Worksheets The Goal Training Project is jointly funded by the Lifetime Care and Support Authority, the Motor Accidents Authority and WorkCover NSW, of the NSW Government s Safety,
More informationSupported Employment Program
Supported Employment Program Service Description and Procedures The Choice Group, Inc. 4807 Radford Avenue, Suite 106 Richmond, VA 23230 (804) 278-9151 (804) 278-9221 FAX Reviewed and Revised August 8,
More informationMiami County s Local Board of Developmental Disabilities. Strategic Plan
Miami County s Local Board of Developmental Disabilities Strategic Plan 2016-2018 Prepared by Riverside DD Executive Team September 2015 Contents INTRODUCTION... 1 MISSION AND VISION STATEMENTS... 1 VISION
More informationJuly 1, 2017 June 30, CARF Standards Manual Supplement for Employment Services Centres in Canada
2017 July 1, 2017 June 30, 2018 CARF Standards Manual Supplement for Employment Services Centres in Canada 2017 by the Commission on Accreditation of Rehabilitation Facilities All rights reserved Published
More informationCultural Competency and Diversity Plan
Cultural Competency and Diversity Plan Committed to Cultural Competency and Diversity Fairbanks Native Association (FNA) is committed to the continuous utilization of this Cultural Competency and Diversity
More informationDEPARTMENT OF LABOR S WELFARE TO WORK PROGRAM
INTRODUCTION When the employment services portion of the Jobs First program was moved from the Department of Social Services (DSS) to the Department of Labor (DOL) starting July, 1998, both agencies worked
More informationEvidencing the Value of rehabilitation Using outcomes data to support services. Steven
Evidencing the Value of rehabilitation Using outcomes data to support services Steven Ariss @ariss_s s.ariss@sheffield.ac.uk Overview Audit, Monitoring, Evaluation & Research: Definitions and uses Implementing
More informationNH Pre-Service Special EducationTransition & Career Development Survey - Pre-Test
Student-Focused Planning competencies support the development of practices that focus on using assessment information and facilitating students self-determination to develop individual education programs
More informationPersonal and Public Involvement (PPI) Trust Board Update Paper
Personal and Public Involvement (PPI) Trust Board Update Paper Dr G. Rankin June 2009 Introduction and Background In line with the Regional Strategy and Departmental Guidelines there has been a growing
More informationStrategic Plan Implementation Workshop
Strategic Plan Implementation Workshop Recommended Time: 9:00am 3:30pm Piloted on: August 29 th, 2016 INTRODUCTION 9:00 9:30AM Section/Topic Welcome & Ice- Breaker Activity Review Discussion (Break out
More informationOffice of the Director of National Intelligence. IC Annual Employee Climate Survey. April Summary Results
April 2006 Summary Results 1 Background In October 2005, the Director of National Intelligence conducted the first-ever Intelligence Community (IC) Employee Climate Survey to gauge the state of the IC
More informationHigh-Impact People Development in Post-Acute Care
National Forum - Orlando, FL December 10-13, 2017 A12/B12 High-Impact People Development in Post-Acute Care Disclosures Mike Billings is employed as the President of Infinity Rehab Derek Fenwick is employed
More informationFamily Driven Non-Profit 501(c)3
From IEP to IPE Family Driven Non-Profit 501(c)3 We do NOT: Act As Attorneys We DO: Provide Support Provide Information Help Identify Options Welcome! The purpose of the this workshop is to help participants
More information2011 CVS Intern Performance Review
2011 CVS Intern Performance Review Instructions: Review the rating definitions below and select a rating for each performance area and behavior on the subsequent pages. 1. The performance appraisal is
More informationCreating the Care Plan using S.M.A.R.T. Goals
TOPIC The purpose of this guide is to help the Case Manager develop SMART Goals and individualize the plan of care for their members. References Outpatient Case Manager Role in www.caredeliveryu.com under
More informationOUTCOMES MILESTONES ACTIVITIES Workforce Benchmarking Network
OUTCOMES MILESTONES ACTIVITIES Workforce Benchmarking Network OUTCOME the Big Goal - A long-term outcome or result that indicates we re accomplishing the changes needed to accomplish our mission. These
More information2016 HCPro, a division of BLR. All rights reserved. These materials may not be duplicated without express written permission.
Select, Measure, Empower, and Retain: Four Critical Components for a Successful CDI Program Cheryl Davidson, RN, MSN, CDIP Network Director, Clinical Data Quality St. Luke s University Health Network Bethlehem,
More informationGovernment-Wide Diversity and Inclusion Strategic Plan 2011
Government-Wide Diversity and Inclusion Strategic Plan 2011 Our Nation derives strength from the diversity of its population and from its commitment to equal opportunity for all. We are at our best when
More informationAgency Readiness for IPS Supported Employment Implementation Checklist
Agency Readiness for IPS Supported Employment Implementation Checklist IPS trainers, state mental health workers, and state Vocational Rehabilitation employees visit agencies to assess readiness to implement
More informationOne-Stop Center Certification in Illinois under WIOA Background and Policy Considerations
One-Stop Center Certification in Illinois under WIOA Background and Policy Considerations A. Introduction WIOA provides central points of service for job-seekers and employers to access employment and
More informationTHE BALANCED SCORECARD: A QUALITY ASSURANCE SYSTEM FOR COLLEGE HEALTH KEVIN READDEAN, MSED RENSSELAER POLYTECHNIC INSTITUTE NYSCHA ANNUAL MEETING
THE BALANCED SCORECARD: A QUALITY ASSURANCE SYSTEM FOR COLLEGE HEALTH KEVIN READDEAN, MSED RENSSELAER POLYTECHNIC INSTITUTE NYSCHA ANNUAL MEETING OCTOBER 24, 2014 OVERVIEW/OBJECTIVES Evidence-Based Management
More informationDescribe recent meetings and discussions with staff members and management.
APPENDIX C Questions Surveyors Frequently Ask The following list gives examples of questions that are frequently asked by surveyors during interviews with persons served, funders, management, and staff.
More informationMAKING BEST USE OF RESOURCES IN ADULT SOCIAL CARE
Towards Excellence in Adult Social Care Programme MAKING BEST USE OF RESOURCES IN ADULT SOCIAL CARE SELF ASSESSMENT TOOLKIT: Self-assessment tool This self-assessment tool has been produced by Think Local
More informationRecovery Technology. Quality Management/Performance Improvement Plan
Recovery Technology Quality Management/Performance Improvement Plan 2014 Recovery Technology LLC Quality Management/Performance Improvement Plan 2014 2 Mission Statement: The Mission of Recovery Technology
More informationHow to Embed and Sustain Change that Impacts the Patient Experience: The Holland Bloorview Story
How to Embed and Sustain Change that Impacts the Patient Experience: The Holland Bloorview Story Presenters: Heather Evans Doug Miron Laura Williams CFCC at Holland Bloorview (Video) Holland Bloorview
More informationGEORGIA DEPARTMENT OF JUVENILE JUSTICE FY2013 THROUGH FY2016 STRATEGIC PLAN
GEORGIA DEPARTMENT OF JUVENILE JUSTICE FY2013 THROUGH FY2016 STRATEGIC PLAN MISSION Our Mission is to protect and serve the citizens of Georgia by holding young offenders accountable for their actions
More informationAssessment of the Capability Review programme
CABINET OFFICE Assessment of the Capability Review programme LONDON: The Stationery Office 14.35 Ordered by the House of Commons to be printed on 2 February 2009 REPORT BY THE COMPTROLLER AND AUDITOR GENERAL
More informationspecialist is 20 or fewer clients. 3= Ratio of clients per employment specialist.
SUPPORTED EMPLOYMENT FIDELITY SCALE* 1/7/08 Rater: Site: Date: Total Score: Directions: Circle one anchor number for each criterion. Criterion Data Anchor Source** Staffing 1. Caseload size: Employment
More informationMANAGING FOR RESULTS WORKSHOP. Strategic Planning - SP 101 AzGU Course MGT3001 July 9 & 11, 2003
MANAGING FOR RESULTS WORKSHOP Strategic Planning - SP 101 AzGU Course MGT3001 July 9 & 11, 2003 1 Workshop Objectives Understand Arizona's strategic planning model Understand basic strategic planning concepts
More informationRefer to Chapter 4, Subsection for information on Guidance/Counseling during service delivery.
LRS Part 408 CHAPTER 4, TECHNICAL ASSISTANCE & GUIDANCE MANUAL Name Effective Date Vocational Guidance and Counseling for Career Planning October 26, 2010 Authorization *Federal Register, Volume 66, Department
More informationANNUAL REPORT: PRTF PERFORMANCE INFORMATION SYSTEM PROJECT
School of Social Welfare, University of Kansas Twente Hall, 1545 Lilac Lane, Lawrence, KS 66044-3184 Tel: 785.864.8966 Email: prtf@ku.edu www.socwel.ku.edu ANNUAL REPORT: PRTF PERFORMANCE INFORMATION SYSTEM
More informationStrategic Plan
Strategic Plan 2017-2019 Prepared by DCBDD Leadership Team, Board, and Individuals receiving supports from DCBDD With assistance from Mel Marsh, Acorn Consulting November 2016 Contents INTRODUCTION...
More informationSaville Consulting Wave Professional Styles Handbook
Saville Consulting Wave Professional Styles Handbook PART 1: OVERVIEW Chapter 2: Applications This manual has been generated electronically. Saville Consulting do not guarantee that it has not been changed
More informationASCA NATIONAL STANDARDS: CURRICULUM CROSSWALKING TOOL
ASCA NATIONAL STANDARDS: CURRICULUM CROSSWALKING TOOL This form can be used to assist you in determining which standards your current or planned curriculum addresses ACADEMIC DEVELOPMENT DOMAIN College
More informationCommunity Living British Columbia
Community Living British Columbia Strategic Plan 2017-2020 Ruth Stanton (left) has gained speaking skills and confidence as a member of Prince George Toastmasters. Lives filled with possibilities in welcoming
More informationTEACHER SUPPORT AND COACHING (TSC) ENDORSEMENT PROGRAM
505-3-.105 TEACHER SUPPORT AND COACHING (TSC) ENDORSEMENT PROGRAM (1) Definitions. Effective June 15, 2016 (a) Coach: A coach supports the performance of the induction phase protégé in reaching a specific
More informationGOODWILL OF THE HEARTLAND Mission Services. Services Manual
GOODWILL OF THE HEARTLAND Mission Services Services Manual SERVICES MANUAL The purpose of Goodwill is to advance the well-being of persons who experience social and economic barriers to independence. To
More information(SAMPLE) JOB DESCRIPTIONS
(SAMPLE) JOB DESCRIPTIONS NOTE: The Office of Correctional Job Training and Placement has identified a comprehensive list of skills, functions, and duties for use by agencies in developing job descriptions
More informationOverview. of Programs. Pg E. Redwood Street Baltimore, MD GoodwillChes.org
Overview of Programs Pg. 0 Overview of Programs TABLE OF CONTENTS: HOW TO REGISTER PAGE 2 TRAINING PROGRAMS PAGE 3 EMPLOYMENT STABILITY SERVICES PAGE 5 CAREER SERVICES PAGE 6 GOODWILL STAFFING SERVICES
More informationAPPENDIX B SCOPE OF SERVICES SUPPORTED EMPLOYMENT
APPENDIX B SCOPE OF SERVICES SUPPORTED EMPLOYMENT Care Wisconsin First, Inc. (CW) members receiving Supported Employment services shall have an identified outcome that necessitates the provision of SE
More informationNWD Operations Procedures Manual: WIA Services (Final: 12/14/14) Philadelphia Works. No Wrong Door for Integrated, Quality Service Delivery
Philadelphia Works No Wrong Door for Integrated, Quality Service Delivery Bricks, Clicks, and Connect WIA Intensive/Training Services Operations Procedures Manual Table of Contents Preface: The WIA Intensive/Training
More informationINSTRUCTIONS TO EVALUATORS The following instructions will be given to all evaluators at the initial meeting of the evaluation team:
INSTRUCTIONS TO EVALUATORS The following instructions will be given to all evaluators at the initial meeting of the evaluation team: APPENDIX V. The Procurement Manager does fatal criteria screening for
More informationNHS Borders Whole Systems Bed Modelling Tool Stage 1 report
This document was downloaded from NHS Borders Whole Systems Bed Modelling Tool Stage 1 report 1 Introduction The purpose of this report is to describe the initial stages of engagement in the development
More informationP3C-OCT: Person Centred Care Organisational Change Tool: Dashboard of Your Results
P3C-OCT: Person Centred Care Organisational Change Tool: Dashboard of Your Results [1] Your Overall Score [2] Question-by-Question Dashboard [3] P3C Domains Dashboard [4] The Full Results 1 1 Number of
More informationVISION. Vision. e.g. DRB-HICOM Vision: To Be No.1 And Continuously Excel In All That We Do. Manufacturing & Engineering Division
Manufacturing & Engineering Division Vision A concise statement that defines the mid to long-term goals (3-10 years) of the organization. The vision should be external & market oriented and should be expressed
More informationWorksheet for Interagency Collaboration Practices
TAXONOMY FOR TRANSITION PROGRAMMING Worksheet for Interagency Collaboration Practices July 2003 Developed by Paula D. Kohler, Ph.D. Department of Educational Studies Western Michigan University 3506 Sangren
More informationElizabeth Richardson Center Community Employment Service Provision Procedures
Purpose To define scope, eligibility, enrollment, and service provision guidelines for the Elizabeth Richardson Center (ERC). Community Employment Programs including Supported Employment, Assessment and
More informationEQUASS 2018 Principles, criteria and Indicators for EQUASS Excellence recognition
EQUASS Awarding Committee Annex 3: EQUASS 2018 Principles, criteria and indicators for EQUASS Excellence Recognition / Certification. EQUASS 2018 Principles, criteria and s for EQUASS Excellence recognition
More informationEXECUTIVE SUMMARY ACCOUNTABILITY. SFY STRATEGIC PLAN Oklahoma Department of Human Services
EXECUTIVE SUMMARY SFY 2019-2020 STRATEGIC PLAN Oklahoma Department of Human Services 1 STRATEGY MAP SFY 2019-2020 OUR MISSION We improve the quality of life of vulnerable Oklahomans by increasing people
More informationMEMORANDUM OF UNDERSTANDING NORTH CAROLINA JOBLINK CAREER CENTER SYSTEM
MEMORANDUM OF UNDERSTANDING NORTH CAROLINA JOBLINK CAREER CENTER SYSTEM This Memorandum of Understanding (Agreement) sets forth the terms for cooperation and support in regard to building, maintaining,
More informationBecoming a Vocational Rehabilitation Vendor
Becoming a Vocational Rehabilitation Vendor WHO ARE WE? A federal state program that works with people who have physical or mental disabilities to help them prepare for, gain or retain employment. VR is
More informationThe person is currently in a job or career
The person is currently in a job or career 1. How much money did you If individual indicates general make last year? Working/Not Working satisfaction with their current 2. Are you making enough o From
More informationPositive Behavior Support Facilitator Portfolio Expedited Process Application Contents of Portfolio Packet
Positive Behavior Support Facilitator Portfolio Expedited Process Application Contents of Portfolio Packet Cover Sheet Summary of Requirements Checklist of Portfolio Contents Résumé or Abbreviated Vitae
More informationPARTICIPANT HANDBOOK WE VALUE... THESE PRINCIPLES GUIDE US...
WE VALUE... Individual Contribution Creative and Customized Employment Supports Team and Community Involvement Equity PARTICIPANT HANDBOOK Facilitate individualized employment for people with developmental
More informationCT DEPARTMENT OF LABOR Local Workforce Development Board Application for One Stop Certification
CT DEPARTMENT OF LABOR Local Workforce Development Board Application for One Stop Certification Workforce Development Board: Date: Contact Person/Title: Phone: Email: Site to be certified: Address: Website:
More informationWORKFORCE SOLUTIONS. Better data. Better decisions. Best outcomes.
WORKFORCE SOLUTIONS Better data. Better decisions. Best outcomes. IMAGINE Your workforce healthy and injury free Employees thanking you for hiring and placing the right people in the right jobs Guaranteed
More informationS O C I AL W O R K S U P E R V I S O R Schematic Code ( )
I. DESCRIPTION OF WORK S O C I AL W O R K S U P E R V I S O R Schematic Code 19401 (31000183) Positions in this banded class is responsible for supervision of positions engaged in a variety of professional
More informationALCOHOL AND OTHER DRUGS (AOD) EDUCATION AND MOTIVATIONAL PROGRAMMES: SERVICE SPECIFICATIONS
ALCOHOL AND OTHER DRUGS (AOD) EDUCATION AND MOTIVATIONAL PROGRAMMES: SERVICE SPECIFICATIONS VERSION TWO: JULY 2012 Table of Contents Table of Contents... 1 1. About these Service Specifications... 2 Who
More informationJuly 1, 2018 June 30, CARF Standards Manual Supplement for One-Stop Career Centers
2018 July 1, 2018 June 30, 2019 CARF Standards Manual Supplement for One-Stop Career Centers 2018 by the Commission on Accreditation of Rehabilitation Facilities All rights reserved Published 2018 Printed
More information2016 National NHS staff survey. Brief summary of results from Hertfordshire Partnership University NHS Foundation Trust
2016 National NHS staff survey Brief summary of results from Hertfordshire Partnership University NHS Foundation Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement
More information2017 National NHS staff survey. Brief summary of results from Avon And Wiltshire Mental Health Partnership NHS Trust
2017 National NHS staff survey Brief summary of results from Avon And Wiltshire Mental Health Partnership NHS Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement
More informationWhat Are They About Where We Are Where We Need to Be
Workforce Investment Boards, NAWB & HACU What Are They About Where We Are Where We Need to Be Ron Painter, CEO - NAWB 1 NAWB Serves as the voice for the nation s 550+ WIBs Over 11,000 businesses serve
More informationBoost your revenue through the roof Build more security Go for your dream job Build an incredible network of strategic alliance partners
Sick of watching your competitors achieve outrageous goals while you remain stuck with the same stale existence year in, year out? Maybe you just never had the right tools or skills! With this kit you
More informationNational NHS staff survey Brief summary of results from Dudley and Walsall Mental Health Partnership NHS Trust
National NHS staff survey 2009 Brief summary of results from Dudley and Walsall Mental Health Partnership NHS Trust Table of Contents 1: Introduction to this report 3 2: Summary of 2009 Key Findings for
More informationStrategies for Integrating Homeless & Mainstream Systems
Strategies for Integrating Homeless & Mainstream Systems Presenters Danielle Wildkress, HomeBase Piper Ehlen, HomeBase Wendy Vaulton, Family Homelessnesss Cindy Ward, Department of Human Services Sherrie
More information2016 National NHS staff survey. Brief summary of results from Leicestershire Partnership NHS Trust
2016 National NHS staff survey Brief summary of results from Leicestershire Partnership NHS Trust Table of Contents 1: Introduction to this report 3 2: Overall indicator of staff engagement for Leicestershire
More informationAccreditation In Human Services: Preparing for Health Reform While Driving Performance
Accreditation In Human Services: Preparing for Health Reform While Driving Performance Michael W. Johnson, M.A., C.A.P. Managing Director of Behavioral Health Introductions Commission on Accreditation
More informationOklahoma Rehabilitation Council Strategic Plan for FFY2017
Oklahoma Rehabilitation Council Strategic Plan for FFY2017 The Oklahoma Rehabilitation Council complies with the Federal Rehabilitation Act mandates through its strategic plan process and the following
More informationDepartment of Institutional Effectiveness and Research. Helpful Tips When Developing Goals
Department of Institutional Effectiveness and Research Helpful Tips When Developing Goals The examples and tools included in this resource are intended to serve only as a reference and guide and not as
More informationYear of Plan. Preliminary Business Plan
Organizations Name Year of Plan Preliminary Business Plan Created by Joe McClain for www.basicmanagement101.com TABLE OF CONTENTS 1. Executive Summary 2. Introduction 3. Major Facts and Assumptions a.
More informationStrategic Plan
Strategic Plan 2017-2021 Prepared by Members of the LADD Strategic Planning Committee With assistance from Mel Marsh, Acorn Consulting September, 2016 Contents INTRODUCTION... 2 MISSION, VISION, VALUES...
More informationLEADERSHIP DEVELOPMENT
RESEARCH RESULTS REALIZATION RESULTS: Leaders found the training to be valuable and applicable to their jobs. Leaders improved trained skills by 22 37 percentage points. Post-training improvements seen
More informationWorkers Compensation Administration
Section 6, Page 38 Contents: Statutory Authority Statutory Authority Purpose Covered Employees Benefits Election of Third Party Recovery Employee Responsibility Agency Responsibilities Office of State
More informationEntry-Level. Analysis Project. Project Description
Entry-Level Analysis Project ( ELAP) Project Description Entry-Level Analysis Project* Submitted by the Entry-Level Analysis Project (ELAP) work group: Pat Archer, Clint Chandler, Rick Garbowski, Tom Lochhaas,
More informationSeptember NENA's 7th Annual National Training Conference San Antonio, TX
Implementation of an Administrative Employment Network Model: Strategies for Success Peter Travisano Work Without Limits AEN 1 Workshop Objectives Review of the Administrative Employment Network model
More informationJOB DESCRIPTION. Enters ORAS results into Gateway and ORION in an accurate and timely manner.
Page 1 JOB DESCRIPTION JOB TITLE: Caseworker JOB RESPONSIBILITIES: Responsible for development, implementation, modification, and monitoring of client s individual program plans based on identified client
More informationImpact of Integrating Better Futures into existing Systems
Desired Outcomes 1. Provide you with an insight into: how the Better Futures approach is being incorporated into the work of Aspire; What the impact has been so far. 2. Sharing thoughts for the further
More informationLONDON BOROUGH OF SUTTON. Supported Employment Service SERVICE SPECIFICATION
LONDON BOROUGH OF SUTTON Supported Employment Service SERVICE SPECIFICATION 1 SERVICE SPECIFICATION 1. INTRODUCTION 1.1 The London Borough of Sutton People Directorate intend to commission a Supported
More informationWednesday 4.26 Session B: Transforming Residential Intervention Through Outcomes Design
Wednesday 4.26 Session B: Transforming Residential Intervention Through Outcomes Design Measuring a Vision Sarah Morrill, MSW Director of Outcomes and Evaluation Plummer Home smorrill@plummerhome.org Joshua
More informationEFSLMP Pilot Provider Transformation Webinar #3: Operations and Funding
EFSLMP Pilot Provider Transformation Webinar #3: Operations and Funding RICK MCALLISTER AND RACHEL POLLOCK EFSLMP NATIONAL SUBJECT MATTER EXPERTS JUNE 7, 2017 What We Will Be Talking About Today ØImplementing
More informationRaymore-Peculiar School District. Strategic Plan Executive Summary
Raymore-Peculiar School District Strategic Plan Executive Summary 2013-2017 Revised November 20, 2014 Raymore-Peculiar School District Mission Preparing EACH student for a successful and meaningful life
More informationIslington Clinical Commissioning Governing Body DATE: 11 th November 2015 TITLE:
Appendix: 4.3 MEETING: Islington Clinical Commissioning Governing Body DATE: 11 th November 2015 TITLE: Health and Employment Programme LEAD COMMITTEE Martin Machray, Director of Quality and Integrated
More informationOutcome Based Management
Outcome Based Management Leisure Development Course Vernon, 2013 Presenter: Deb Comfort Welcome & Introductions Share with your group: (Month of Birth) Your name, position and agency Where would you be
More informationEQUASS 2018 Principles, criteria and indicators for EQUASS Assurance recognition
EQUASS 2018 Principles, criteria and indicators for EQUASS Assurance recognition EQUASS 2017 V.210416 Avenue des Arts 8 c/o CCI, 1210 Brussels, Belgium - Tel : +3202 736 54 44 equass@equass.be www.equass.be
More informationSMART Goals: A How to Guide
SMART Goals: A How to Guide 1 Table of Contents What are SMART Goals?... 3 What is the SMART criteria?... 3 How do I decide the right scope for my SMART Goals? (How big? How many?)... 3 Where to start?...
More informationSHARED INTERESTS ON WAYS TO ADVANCE, EXPAND, AND IMPROVE THE WAY WE MUTUALLY SERVE VETERANS WITH SERVICE-CONNECTED DISABILITIES.
HI. I'M JACK KAMMERER AND I'M THE DIRECTOR OF VA'S VOCATIONAL REHABILITATION & EMPLOYMENT SERVICE. AND I'M BILL METHENY, DIRECTOR OF FIELD OPERATIONS FOR THE DEPARTMENT OF LABOR'S VETERANS EMPLOYMENT &
More information2015 IBI Annual Forum March 17, 2015 San Francisco, CA A PATH TO ABSENCE MANAGEMENT SUCCESS
2015 IBI Annual Forum March 17, 2015 San Francisco, CA A PATH TO ABSENCE MANAGEMENT SUCCESS What We Will Cover Guardian Research: Absence Management Activity Index Gene Lanzoni Guardian Life An Employer
More information2018/ /21 SERVICE PLAN
Community Living British Columbia SERVICE PLAN February 2018 For more information on the Community Living British Columbia (CLBC) contact: 7 th Floor Airport Square 1200 West 73 rd Avenue Vancouver, B.C.
More informationHow the PMO Can Understand, Measure and Report the Business Impact of Projects
How the PMO Can Understand, Measure and Report the Business Impact of Projects ARTICLE Introduction Measuring the business impact of projects, initiatives and launches is complicated. Since project management
More informationEmployment, Volunteering & Training
Employment, Volunteering & Training About this Domain (Employment) Our lives are enhanced when we engage in activities we find meaningful and that give us a sense of contribution, accomplishment and belonging.
More informationIPS FIDELITY SCALE. UK Version. Fidelity Review score this Review. Exemplary Score Good Fidelity Fair Fidelity 74-99
IPS FIDELITY SCALE UK Version Reviewer Employment Service and site Employment specialist Fidelity Review Date: Fidelity Review date Date of previous Fidelity Review Time since last review Total Score:
More informationIPS Fidelity Scale. UK Version. Fidelity Review score this Review. Exemplary Score Good Fidelity Fair Fidelity 74-99
IPS Fidelity Scale UK Version Reviewer Employment Service and site Employment specialist Fidelity Review Date: Fidelity Review date Date of previous Fidelity Review Time since last review Total Score:
More informationMission, Vision and Goals
Mission, Vision and Goals This is the second chart because the agency's mission and vision should have a basis in the legal standards, which the agency provided in the previous chart. After the agency
More informationCustomer Focused Marketing Strategy. - Improving the patient experience - Being the hospital of choice for local people
Customer Focused Marketing Strategy - Improving the patient experience - Being the hospital of choice for local people Whittington Hospital NHS Trust Customer Focused Marketing Strategy 2008 Revision History
More informationTransformational and Visionary Leadership in Occupational Therapy Management and Administration
!1ng Education Article Transformational and Visionary Leadership in Occupational Therapy Management and Administration Earn.1 AOTA CEU (one contact hour and 1.25 NBCOT POU). See page CE-7 for details.
More informationDemand and capacity models Core model user guidance
Demand and capacity models Core model user guidance May 2018 Published by NHS Improvement and NHS England Contents 1. Introduction... 2 1.1 What is the core model?... 2 1.2 How to use this guide... 3 2.
More informationRecruitment Trailblazers
Recruitment Trailblazers www.therecruitmentnetwork.com @TheRecNetwork1 @Osborne_tweets Positive Traits Adaptability Self Confidence Proactive Reliability Ambition Loyalty Honesty Solutions Driven Reliability
More informationESTABLISHING PERFORMANCE MEASURES. LA DOTD Quality and Continuous Improvement Program February 28, 2018
ESTABLISHING PERFORMANCE MEASURES LA DOTD Quality and Continuous Improvement Program February 28, 2018 1 Performance Management Strategic Planning Process Linkage Between Goals and Objectives Introduction
More informationAPPLICATION FOR CERTIFICATION To become a SkillSource Affiliate Center Site
APPLICATION FOR CERTIFICATION To become a SkillSource Affiliate Center Site To be Submitted to the Certification Subcommittee of the Quality Assurance Committee of the Northern Virginia Workforce Development
More informationStrategic Plan SFY
Strategic Plan SFY 2017-2018 DHS STRATEGY MAP SFY 2017-2018 OUR MISSION We improve the quality of life of vulnerable Oklahomans by increasing people s ability to lead safer, healthier, more independent
More information