Emergent Leadership: Drive Safety Excellence Through Trust, Accountability and Passion. David Crouch Caterpillar

Transcription

1 Emergent Leadership: Drive Safety Excellence Through Trust, Accountability and Passion David Crouch Caterpillar

2 EMERGENT LEADERSHIP Drive Safety Excellence through Trust, Accountability and Passion

3 Objectives Demonstrate the strong link between emergent leadership and safety excellence. Introduce you to the three core skills that enable you to become an emergent leader of significant influence. Inspire you to develop your emergent leadership skill in order to build and sustain a zero incident safety culture.

4 Leadership & Culture CULTURE Root Causes NORMS ATTITUDES BELIEFS IDEAS AT-RISK BEHAVIOR INCIDENT

5 Six Criteria for Safety Excellence Top management is visibly committed. Middle management is actively involved. Front line supervision is performance-focused. Hourly employees are actively participating. System is flexible to accommodate site culture. Safety system is positively perceived by workforce. Dan Petersen Ed.D.

6 ZIP : ZERO-INCIDENT PERFORMANCE PROCESS A process to achieve safety culture excellence

7 LEADERSHIP As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear. And the next, the people hate. When the best leader s work is done, the people say, We did it ourselves. Lao-Tzu Great Chinese philosopher

8 The Engagement Continuum Goal: Full engagement of everyone on the team!

9 LEADERSHIP IS... Influence: The power to affect others The essence of excellence...

10 Leadership The Core Ingredient Leadership (lēd ər ship ), n. the ability to lead others; to lead means to show the way or direct the course of by going before or along with. A leader is anyone who has a follower!

11 LEADERSHIP IS... Positional or Emergent

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13 People Orientation The Leader-Ship: Two Critical Factors Friendship Relationship Hardship Battleship Task Orientation

14 Three Skills that enable Emergent Leadership build create lead with Trust Accountability Passion

15 TRUST It s the one thing that changes everything! Stephen M.R. Covey The Speed of Trust

16 The Five Dysfunctions of a Team Inattention to Results Avoidance of Accountability Lack of Commitment by Patrick Lencioni 2002 The Table Group Fear of Conflict Absence of Trust

17 TRUST Safety can only be achieved when both management and employees do it together, when there is confidence and trust existing between them! Dr. Dan Petersen Authentic Involvement

18 EXERCISE AT YOUR TABLE, DISCUSS THIS QUESTION Think of someone you highly trust. Why do you trust them? What behaviors do they demonstrate that build your trust? What behaviors can you demonstrate that will build trust with others?

19 What behaviors build high trust? Keep commitments Talk straight Do what they say Dependable Behave with integrity Live your values Open & honest Get results Listen Communicate well Extend trust to others Passion for the cause Transparent Competent Respect others Real & genuine Make things right Show loyalty Value improvement Confront reality Practice accountability

20 BUILD TRUST Dependable - Trustworthiness Never tell a lie - Integrity Apologize - Humility

21 CREATE ACCOUNTABILITY You must inspect what you expect! Zig Ziglar See You at the Top You can t get a culture of safety excellence without accountability! Dr. Dan Petersen Authentic Involvement

22 The Five Dysfunctions of a Team Inattention to Results Avoidance of Accountability Lack of Commitment by Patrick Lencioni 2002 The Table Group Fear of Conflict Absence of Trust

23 ACCOUNTABILITY REMEMBER THE ALPHABET Accountability builds Culture which influences Behavior that results in Excellence. Dr. Dan Petersen Authentic Involvement

24 Create Accountability Optimize 3 Moments of Truth The Beginning Every day Periodic Summary Drivers... doers... draggers!

25 CREATE ACCOUNTABILITY Business is a game of follow the leader. As the leader goes, so goes the team. David Crouch Caterpillar Safety Services

26 LEAD WITH PASSION A great leader s courage to fulfill his vision comes from passion, not position! John Maxwell Author & Speaker No organization will rise above the passion of the leader! Ken Blanchard

27 LEAD WITH PASSION Mission Vision Principles Gifts Occurrences Loyalties Disposition Martin Luther King Jr. Mother Teresa Mahatma Gandhi

28 Three Skills that enable Emergent Leadership When you... build create lead with Trust Accountability, and Passion... You become an emergent leader who influences others to give their best every day. When everyone gives their best each day, a zero-incident culture becomes a real possibility!

29 Result Performance is Improved 49

30 THE EXCELLENT EXPERIENCE BY C. DAVID CROUCH 50

31 Resources for Further Study Buckingham, Marcus, First, Break All the Rules. Covey, Stephen, Principle-Centered Leadership. Covey, Stephen M.R., The Speed of Trust. Crouch, C. David, The Excellent Experience. Lencioni, Patrick, The Five Dysfunctions of a Team. Miller, John, Accountability & the QBQ! Petersen, Dan, Authentic Involvement. Pink, Dan, Drive. The Oz Principle. 51

32 Caterpillar Safety Services Consulting Services - The ZIP Process Leadership Training & Development - S.T.A.R.T. - Speak Up! Listen Up! - Recognize It! - Emergent Leadership - On the Front Line - Safety Accountability Other Products/Services - Visit safety.cat.com

33 Companies Creating Safety Excellence ATCO Electric, Edmonton, Alberta, Canada Atkinson Construction, Broomfield, CO Baxter Healthcare, Deerfield, IL CPS Energy, Public Utility, San Antonio, TX Hawaiian Electric Company, Honolulu, HI Lane Electric, Eugene, OR Knife River Construction, Bismark, ND MeadWestvaco Paper Company, Columbus, GA NVEnergy, Public Utility, Las Vegas, NV Pembina Pipeline, Calgary, Alberta, Canada Progress Rail, Paducah, KY Snohomish Public Utility, Snohomish, WA

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35 THANK YOU FOR YOUR TIME! For more information about our services: Rachel Proper Marketing/Communications Rep Phone: