End User Devices Security Effectiveness Report

Transcription

1 End User Devices Security Effectiveness Report PREPARED FOR: June 7, 0

2 End User Devices Security Effectiveness Report MOST EFFECTIVE POLICIES AND PROCESSES According to your team, these policies and processes are your most effective. Effectiveness scores reflect confidence in threat identification and prevention and the ability to minimize adverse impact on end user experience. OVERALL EFFECTIVENESS SCORE These scores reflect your team s view of End User Devices security effectiveness. The overall score gives a high level sense of where you re at in this area, while the policy and process and technology scores summarize your team s responses in these subcategories. MOST EFFECTIVE TECHNOLOGIES According to your team, these technologies are your most effective. Effectiveness scores reflect confidence in threat identification and prevention and the ability to minimize adverse impact on end user experience. Device standards defined Desktop/laptop standards defined Audit deployment practices 80 % Confidence: 78% Impact: 8% 79 % Confidence: 7% Impact: 8% % Confidence: % Impact: % 8% OVERALL POLICY AND PROCESS EFFECTIVENESS SCORE 0% OVERALL % OVERALL TECHNOLOGY EFFECTIVENESS SCORE Endpoint Encryption Patch Management Endpoint Anti- Malware 8 % Confidence: 8% Impact: 79% 79 % Confidence: 8% Impact: 7% 7 % Confidence: 7% Impact: 7% LEAST EFFECTIVE POLICIES AND PROCESSES According to your team, these End User Devices devices policies and processes are your least effective. Deployment/ decommissioning checklist Confidence: 9% Impact: 8% Audit deployed devices % % Confidence: 7% Impact: % 0 % BYOD policies Confidence: % Impact: 7% TEAM ALIGNMENT This section shows the areas in which your team is most closely aligned and most greatly divergent. Most Aligned Gap Patch/update risk analysis % BYOD policies % Device standards defined % Least Aligned Gap Application Whitelisting 7% Patch Management 7% Personal/Client Firewalls 7% LEAST EFFECTIVE TECHNOLOGIES According to your team, these End User Devices technologies are your least effective. Application Whitelisting Personal/Client Firewalls 0 % Confidence: % Impact: 8% 9 % Confidence: 7% Impact: 7%

3 Policy and Process Policy and Process 8% This score summarizes your team s opinions on End User Devices security policies and processes. It is a high level indicator of where you re at in this area. Confidence and impact are key indicators of security effectiveness. The overall effectiveness score is determined by the arithmetic mean of your team s policy and process confidence and impact responses. Security Confidence The degree of confidence expressed by relevant IT personnel that policies and processes in this area are preventing and identifying threats. Adverse Impact The level of adverse impact on end user experience that relevant IT personnel believe is caused by policies and processes in this area. Policy and Process Drivers of End User Devices Security Effectiveness Successful security depends on having effective policies and processes. Use this section to understand your team s perspective on which policies are working well and which aren t. Effectiveness Score 79% 80% % % 0% % % 7 Policy or Process Desktop/laptop standards defined Internal security standards defined for each desktop/ laptop platform. Device standards defined Internal security standards defined for each tablet or smartphone platform. Deployment/decommissioning checklist Complete a security checklist as part of deployment and decommissioning processes. Audit deployed devices Audit deployed devices to ensure they still meet requirements. Evaluation Criteria: Confidence Respondents by % and # % [] % [] 7% [] 7% [] % [] % [] % [] % [] % [] % [] % [] % [] 7% % % % 78% 8% 8% [] 78% % % % 78% 8% % [] 9% % 89% % 0% 8% % [8] 7% 7% 78% % % % % BYOD policies Determine acceptable use of employee-owned devices. % 78% % % % % % % 7% % [] [7] [] Patch/update risk analysis Perform a risk analysis prior to deploying patches/updates. % 78% % % % % 78% % 9% 0% Audit deployment practices Audit device deployment practices to ensure they are being followed. [] % [] [7] % [] [] % [] Reponse Average Previous Average Evaluation Criteria: Impact Respondents by % and # [7] [] [] % 0% % % % % % Response of or (low/bad) Response of or (medium/moderate) Response of or (high/good) [] [] [] [] [] [] [7] [] [7] [7] [0] [] [] [] [] Response Average Previous Average IMPACT INSECURE, EASY TO USE While these policies and processes don't adversely affect users impact, they do leave the organization vulnerable to security threats. Consider ways to increase security effectiveness, if possible without negatively impacting user experience.. Deployment/decommissioning checklist. Audit deployed devices INSECURE, HARD TO USE These policies and processes are an ineffectual nuisance and should be removed or, preferably, improved. CONFIDENCE SECURE, EASY TO USE These policies and processes keep the organization secure without inconveniencing users. Maintain this optimal state. SECURE, HARD TO USE These policies and processes make the organization secure, but can be an annoyance to users. Consider ways to improve the user experience without diminishing security effectiveness.. Desktop/laptop standards defined. Device standards defined. BYOD policies. Patch/update risk analysis. Audit deployment practices Policy and Process Execution Consistency - Team Alignment Policies and processes aren t fully effective unless they re documented, enforced, reviewed, and optimized. Use this section to ensure your team is on the same page in terms of your policies and process status. Question: "To what extent are the following policies in place and enforced?" Response of one or two (respondents believe policy or process has low maturity) Response of three or four (respondents believe policy or process has moderate maturity) Response of five or six (respondents believe policy or process has high maturity) Policy and Process Respondents by % and # Desktop/laptop standards defined Internal security standards defined for each desktop/laptop platform. Device standards defined Internal security standards defined for each tablet or smartphone platform. Deployment/decommissioning checklist Complete a security checklist as part of deployment and decommissioning processes. 7% [] % [] 0% [0] % [] % [] 7% [] 0% [0] % [] % [] Response Average Previous Average 7% 9% % % 70% 9% IT Staff Avg. CSO CIO IT Staff Avg. CSO CIO IT Staff Avg. CSO CIO Policy and Process Status - Team Alignment The ideal outcome for this section would be perfect consensus among respondents. If policy and process requirements aren t known, they can t be followed through on or effectively enforced. But simply being aware of a policy or process is not enough, ideally the entire team should have a stake in review and optimization. 7 Policy and Process Respondents by % and # Audit deployed devices Audit deployed devices to ensure they still meet requirements. % [] % [] % [] BYOD policies Determine acceptable use of employee-owned devices. % % % 7% 7% Patch/update risk analysis Perform a risk analysis prior to deploying patches/ updates. Audit deployment practices Audit device deployment practices to ensure they are being followed. [] % [] % [] [] % [] 7% [] [] % [] % [] Response Average Previous Average % 7% 78% 8% 7% 7% IT Staff Avg. CSO CIO IT Staff Avg. CSO CIO IT Staff Avg. CSO CIO IT Staff Avg. CSO CIO Policy and Process Status - Team Alignment

4 Policy and Process - Comments from the Team This section contains comments from your team on specific aspects of your End User Devices policies and processes. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. James Joyce James Joyce T.S. Eliot W.B. Yeats W.B. Yeats William Wordsworth William Wordsworth John Milton William Shakespeare

5 Policy and Process - Comments from the Team William Shakespeare Samuel Coleridge Virginia Woolf Charlotte Bronte

6 Technologies Technology Effectiveness Overview This score summarizes your teams's opinions on the effectiveness of your End User Devices security technologies. It is a high level indicator of where you're at in this area. Security Confidence The degree of confidence expressed by relevant IT personnel that technologies in this area are preventing and identifying threats. Respondents by Percentage and Number Confidence Score Adverse Impact Respondents by Percentage and Number The smount of adverse impact these % [] % [] technologies have on end users, according to % [] relevant IT personnel. % Response of or (low/bad) Response of or (low/bad) Confidence and impact are key indicators of security Response of or (medium/moderate) Response of or (medium/moderate) effectiveness. The overall effectiveness score expresses the Response of or (high/good) 9% Response of or (high/good) 78% [7] arithmetic mean of your team's technology confidence and % [] % impact responses. Impact Score Technology Drivers of End User Devices Security Effectiveness This section shows your team s views on the security technologies you currently have installed. Use this information to identify areas for improvement and to optimize your technology effectiveness. Effectiveness scores for each technology factor confidence scores (confidence and capabilities utilized) against impact scores (vendor support, ease of use, effort to maintain, and feature comprehensiveness). Technology is primarily dedicated to one function or to a small number of similar functions. Standalone Suite Co-Lo/MSP In-house Cloud Technology is capable of performing Technology is owned by Technology is hosted multiple different but related functions, Info-Tech Research by Info-Tech Research or bundled as part of a larger multifunctional Group, but hosted by Group. technology package. vendor. Technology is hosted by vendor. Response of or (low/bad) Response of or (medium/moderate) Response of or (high/good) Technology and Endpoint Anti-Malware 7 Endpoint Encryption 8 Personal/Client Firewalls 9 Application Whitelisting 0 Patch Management 79 Evaluation Criteria Respondents by Percentage and Number Response Avg. Previous Avg. Primary Vendor Evaluation Criteria Respondents by Percentage and Number Confidence 7% 0% Ease of Use 8% 7% % Capabilities Utilized 8% 7% McAfee Effort to Maintain 8% 7% % % Vendor Support 0% 0% Response Avg. Previous Avg. Feature Comprehensiveness 7% 7% 7% % Confidence 8% 7% Ease of Use 8% 7% % % % Capabilities Utilized 8% 7% McAfee Effort to Maintain 8% 7% % Vendor Support 7% 7% Feature Comprehensiveness 8% 7% % % % Confidence 7% 0% Ease of Use 7% 7% % % Capabilities Utilized 7% 7% McAfee Effort to Maintain 8% 7% Vendor Support 7% 0% Feature Comprehensiveness 7% 7% % % % Confidence 0% N/A Ease of Use % N/A Capabilities Utilized % N/A Bit9 Effort to Maintain % N/A Vendor Support 0% N/A % Feature Comprehensiveness % N/A % % % Confidence 8% 0% Ease of Use 7% 7% % Capabilities Utilized 8% 7% CA Technologies Effort to Maintain 7% 7% % Vendor Support 8% 0% % % % % % % % % % % % % 7% % % 7 78% % 7% 7% 7% % 7% 7% % % % % % % % % % % % % % % % % % % % 7% % 7 78% % Feature Comprehensiveness 8% 7% % % 7% 8 89% 8 89% 7 78% 7% 7% % % % % % % % Tech Details Suite In-house Suite In-house Suite In-house Standalone Cloud Standalone In-house

7 Technologies (continued) Technologies Currently Installed - Effectiveness and Team Alignment Technology Effectiveness This quadrant visualizes the effectiveness of your End User Devices security technologies according to the responses of relevant IT staff. Use the recommendations to help improve or maintain the effectiveness of these existing technologies. Team Alignment Overview Now that you've harnessed the wisdom of your team to understand the effectiveness of your technologies, it's time to get everyone on the same page. EFFECTIVENESS IMPACT LEVERAGE These technologies are easy to use, but not contributing enough toward security. Could additional capabilities be leveraged to get more security value?. Application Whitelisting RECONSIDER These technologies aren t contributing much to security and are difficult to use, so it might be time to reconsider their role. Can they be improved, or should they be retired? MAINTAIN These technologies are keeping you secure without causing headaches for your users. Maintain this optimal state. OPTIMIZE These technologies are handling security but creating friction in terms of user experience. Consider ways to optimize, such as providing training on advanced features or making better use of vendor support.. Endpoint Anti-Malware. Endpoint Encryption. Personal/Client Firewalls. Patch Management ALIGNMENT STANDARD DEVIATION RECONSIDER Your team is in consensus that these technologies aren t very effective. Reconsider their role in your security environment. Can they be improved, or should they be retired? OPTIMIZE Although these technologies have some supporters, most users don t consider them very effective. Can the technology be optimized to improve effectiveness and get the team onboard?. Application Whitelisting MAINTAIN Your team agrees that these technologies work well. Maintain this optimal state. LEVERAGE These technologies are generally seen as effective, but this opinion isn t shared by everyone. Leverage the insights and benefits identified by the majority to improve the experience of the minority.. Endpoint Anti-Malware. Endpoint Encryption. Personal/Client Firewalls. Patch Management CONFIDENCE AVERAGE To Buy or Not to Buy? Technologies Not Currently Installed Deciding whether or not you need a new technology can be difficult. Use the information in this section to understand what in the opinion of your team the technologies you don t currently have in place could do for the effectiveness of your End User Devices security. Response of or (low/bad) Response of or (medium/moderate) Response of or (high/good) Planned Purchase Priority List Purchasing decisions for security technology should be driven primarily by threat identification and prevention, but improving user experience can be an added bonus. Technology Level of need to help prevent or identify threats Level of need to improve user experience Web Content Filter Mobile Device Management.0%.0% 7.0% 7.0%.0%.0%.0%.0% %.0%.0% Technology Level of need to help prevent or identify threats Level of need to improve user experience SW License Management.0%.0%.0%.0% 7.0%.0%. Web Content Filter INSTALL. Mobile Device Management CONSIDER. SW License Management CONSIDER 7

8 Team Alignment - Endpoint Anti-Malware Primary Vendor: McAfee Overview Security functions best when IT personnel standardize their approach and benefit from each other's insights. Follow the three step approach outlined in this report to diagnose and remediate specific discrepancies in your team's use and opinions of your Endpoint Anti-Malware technology. Identify Areas for Attention and Discussion This section shows your team's alignment - their relative opinions and degree of consensus - on the various capability and usage characteristics that determine the technology's effectiveness. Use this information to identify which aspects of the technology are causing problems, which are being under-utilized, and which aren't seen the same way by all members of your team. James Joyce / T.S. Eliot / W.B. Yeats / John Milton / William Shakespeare / CONFIDENCE Virginia Woolf Charlotte Bronte William Wordsworth / CAPABILITIES UTILIZED William Wordsworth / Virginia Woolf Charlotte Bronte William Shakespeare / James Joyce / STANDARD DEVIATION RECONSIDER Your team is in consensus that this isn t very effective. Reconsider how it is being used and by whom. Can the situation be improved? Should the technology be retired? OPTIMIZE Although this aspect of the technology has some supporters, most users don t consider it very effective. Can this aspect of the technology be optimized to improve effectiveness and get the rest of the team onboard?. Vendor support MAINTAIN Your team agrees that this works well. Maintain this optimal state.. Ease of use. Effort to maintain LEVERAGE This aspect of the technology is generally seen as effective, but this opinion isn t shared by everyone. Leverage the insights and benefits identified by the majority to improve the experience of the minority.. Confidence. Capabilities utilized. Feature comprehensiveness EASE OF USE William Wordsworth / James Joyce John Milton Virginia Woolf William Shakespeare / James Joyce / T.S. Eliot / W.B. Yeats / William Shakespeare / John Milton / VENDOR SUPPORT Virginia Woolf Charlotte Bronte William Wordsworth / EFFORT TO MAINTAIN John Milton / James Joyce T.S. Eliot W.B. Yeats Virginia Woolf James Joyce / T.S. Eliot / W.B. Yeats / William Wordsworth / FEATURE COMPREHENSIVENESS Virginia Woolf Charlotte Bronte William Shakespeare / John Milton / AVERAGE Consider Comments from the Team This section contains comments from the team on specific aspects of your technology's effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. Conduct a Team Alignment Exercise The team alignment exercise is essentially just a conversation between team members about how to standardize approaches, address gaps and discrepancies, and optimize use of security technology. Keys to success Follow an agenda. Your team's time is valuable, so it's important to be organized, efficient, and on-task. Keeping to a pre-determined agenda will help make the best use of your time, and will ensure that high priority items get covered first. Designate a moderator. Someone needs to structure the discussion and keep things moving. The moderator should also ensure that everyone is involved and has a chance to contribute; use the individual team member scores and comments as a basis for discussion or as a way of inviting a contribution. Document the discussion. Be sure to record the key themes and insights of your discussion. Generate a list of next steps and follow-up items, and assign timelines and accountability for these immediately. Conduct follow up. Without follow up, the team alignment exercise is probably a waste of time. Implementing and enforcing the outcomes of your alignment exercise are critical to realizing actual improvement. 8

9 Comments from the Team - Endpoint Anti-Malware This section contains comments from your team on specific aspects of your Endpoint Anti-Malware technology s effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. W.B. Yeats W.B. Yeats William Wordsworth John Milton John Milton William Shakespeare Samuel Coleridge Samuel Coleridge Virginia Woolf 9

10 Comments from the Team - Endpoint Anti-Malware Charlotte Bronte Charlotte Bronte 0

11 Team Alignment - Endpoint Encryption Primary Vendor: McAfee Overview Security functions best when IT personnel standardize their approach and benefit from each other's insights. Follow the three step approach outlined in this report to diagnose and remediate specific discrepancies in your team's use and opinions of your Endpoint Encryption technology. Identify Areas for Attention and Discussion This section shows your team's alignment - their relative opinions and degree of consensus - on the various capability and usage characteristics that determine the technology's effectiveness. Use this information to identify which aspects of the technology are causing problems, which are being under-utilized, and which aren't seen the same way by all members of your team. CONFIDENCE T.S. Eliot / Samuel Coleridge James Joyce / Virginia Woolf Charlotte Bronte William Shakespeare / W.B. Yeats / CAPABILITIES UTILIZED W.B. Yeats / John Milton Virginia Woolf Charlotte Bronte William Shakespeare / STANDARD DEVIATION RECONSIDER Your team is in consensus that this isn t very effective. Reconsider how it is being used and by whom. Can the situation be improved? Should the technology be retired? OPTIMIZE Although this aspect of the technology has some supporters, most users don t consider it very effective. Can this aspect of the technology be optimized to improve effectiveness and get the rest of the team onboard? MAINTAIN Your team agrees that this works well. Maintain this optimal state. LEVERAGE This aspect of the technology is generally seen as effective, but this opinion isn t shared by everyone. Leverage the insights and benefits identified by the majority to improve the experience of the minority.. Confidence. Capabilities utilized. Ease of use. Effort to maintain. Vendor support. Feature comprehensiveness EASE OF USE Charlotte Bronte / James Joyce Virginia Woolf William Shakespeare / T.S. Eliot / VENDOR SUPPORT James Joyce / Samuel Coleridge T.S. Eliot / Virginia Woolf Charlotte Bronte William Shakespeare / W.B. Yeats / EFFORT TO MAINTAIN William Wordsworth / James Joyce T.S. Eliot Virginia Woolf Charlotte Bronte FEATURE COMPREHENSIVENESS W.B. Yeats / Samuel Coleridge T.S. Eliot / Virginia Woolf Charlotte Bronte William Shakespeare / John Milton / AVERAGE Consider Comments from the Team This section contains comments from the team on specific aspects of your technology's effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. Conduct a Team Alignment Exercise The team alignment exercise is essentially just a conversation between team members about how to standardize approaches, address gaps and discrepancies, and optimize use of security technology. Keys to success Follow an agenda. Your team's time is valuable, so it's important to be organized, efficient, and on-task. Keeping to a pre-determined agenda will help make the best use of your time, and will ensure that high priority items get covered first. Designate a moderator. Someone needs to structure the discussion and keep things moving. The moderator should also ensure that everyone is involved and has a chance to contribute; use the individual team member scores and comments as a basis for discussion or as a way of inviting a contribution. Document the discussion. Be sure to record the key themes and insights of your discussion. Generate a list of next steps and follow-up items, and assign timelines and accountability for these immediately. Conduct follow up. Without follow up, the team alignment exercise is probably a waste of time. Implementing and enforcing the outcomes of your alignment exercise are critical to realizing actual improvement.

12 Comments from the Team - Endpoint Encryption This section contains comments from your team on specific aspects of your Endpoint Encryption technology s effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. W.B. Yeats W.B. Yeats William Wordsworth John Milton William Shakespeare Samuel Coleridge Virginia Woolf Virginia Woolf Charlotte Bronte

13 Team Alignment - Personal/Client Firewalls Primary Vendor: McAfee Overview Security functions best when IT personnel standardize their approach and benefit from each other's insights. Follow the three step approach outlined in this report to diagnose and remediate specific discrepancies in your team's use and opinions of your Personal/Client Firewalls technology. Identify Areas for Attention and Discussion This section shows your team's alignment - their relative opinions and degree of consensus - on the various capability and usage characteristics that determine the technology's effectiveness. Use this information to identify which aspects of the technology are causing problems, which are being under-utilized, and which aren't seen the same way by all members of your team. William Wordsworth / T.S. Eliot / Virginia Woolf / CONFIDENCE James Joyce John Milton W.B. Yeats / William Shakespeare / W.B. Yeats / Charlotte Bronte / William Wordsworth / CAPABILITIES UTILIZED John Milton James Joyce / T.S. Eliot / Virginia Woolf / STANDARD DEVIATION RECONSIDER Your team is in consensus that this isn t very effective. Reconsider how it is being used and by whom. Can the situation be improved? Should the technology be retired? OPTIMIZE Although this aspect of the technology has some supporters, most users don t consider it very effective. Can this aspect of the technology be optimized to improve effectiveness and get the rest of the team onboard? MAINTAIN Your team agrees that this works well. Maintain this optimal state.. Ease of use. Effort to maintain LEVERAGE This aspect of the technology is generally seen as effective, but this opinion isn t shared by everyone. Leverage the insights and benefits identified by the majority to improve the experience of the minority.. Confidence. Capabilities utilized. Vendor support. Feature comprehensiveness EASE OF USE W.B. Yeats / John Milton James Joyce / William Shakespeare / T.S. Eliot / T.S. Eliot / William Wordsworth / Virginia Woolf / VENDOR SUPPORT John Milton James Joyce / Charlotte Bronte / William Shakespeare / EFFORT TO MAINTAIN T.S. Eliot / John Milton W.B. Yeats / Samuel Coleridge James Joyce / William Wordsworth / Virginia Woolf / FEATURE COMPREHENSIVENESS William Wordsworth / James Joyce Charlotte Bronte / W.B. Yeats John Milton William Shakespeare / AVERAGE Consider Comments from the Team This section contains comments from the team on specific aspects of your technology's effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. Conduct a Team Alignment Exercise The team alignment exercise is essentially just a conversation between team members about how to standardize approaches, address gaps and discrepancies, and optimize use of security technology. Keys to success Follow an agenda. Your team's time is valuable, so it's important to be organized, efficient, and on-task. Keeping to a pre-determined agenda will help make the best use of your time, and will ensure that high priority items get covered first. Designate a moderator. Someone needs to structure the discussion and keep things moving. The moderator should also ensure that everyone is involved and has a chance to contribute; use the individual team member scores and comments as a basis for discussion or as a way of inviting a contribution. Document the discussion. Be sure to record the key themes and insights of your discussion. Generate a list of next steps and follow-up items, and assign timelines and accountability for these immediately. Conduct follow up. Without follow up, the team alignment exercise is probably a waste of time. Implementing and enforcing the outcomes of your alignment exercise are critical to realizing actual improvement.

14 Comments from the Team - Personal/Client Firewalls This section contains comments from your team on specific aspects of your Personal/Client Firewalls technology s effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. T.S. Eliot William Wordsworth William Wordsworth William Shakespeare Samuel Coleridge Virginia Woolf Charlotte Bronte

15 Team Alignment - Application Whitelisting Primary Vendor: Bit9 Overview Security functions best when IT personnel standardize their approach and benefit from each other's insights. Follow the three step approach outlined in this report to diagnose and remediate specific discrepancies in your team's use and opinions of your Application Whitelisting technology. Identify Areas for Attention and Discussion This section shows your team's alignment - their relative opinions and degree of consensus - on the various capability and usage characteristics that determine the technology's effectiveness. Use this information to identify which aspects of the technology are causing problems, which are being under-utilized, and which aren't seen the same way by all members of your team. William Shakespeare / John Milton / Samuel Coleridge / Virginia Woolf / Charlotte Bronte / CONFIDENCE James Joyce / W.B. Yeats / T.S. Eliot / William Wordsworth / CAPABILITIES UTILIZED William Shakespeare / James Joyce John Milton / T.S. Eliot / Samuel Coleridge / Charlotte Bronte / William Wordsworth / STANDARD DEVIATION RECONSIDER Your team is in consensus that this isn t very effective. Reconsider how it is being used and by whom. Can the situation be improved? Should the technology be retired? OPTIMIZE Although this aspect of the technology has some supporters, most users don t consider it very effective. Can this aspect of the technology be optimized to improve effectiveness and get the rest of the team onboard?. Confidence. Capabilities utilized. Ease of use. Effort to maintain. Vendor support. Feature comprehensiveness MAINTAIN Your team agrees that this works well. Maintain this optimal state. LEVERAGE This aspect of the technology is generally seen as effective, but this opinion isn t shared by everyone. Leverage the insights and benefits identified by the majority to improve the experience of the minority. EASE OF USE William Shakespeare / James Joyce William Wordsworth / John Milton / Samuel Coleridge / Virginia Woolf / William Shakespeare / John Milton / Samuel Coleridge / Virginia Woolf / Charlotte Bronte / VENDOR SUPPORT W.B. Yeats James Joyce / William Wordsworth / EFFORT TO MAINTAIN William Shakespeare / James Joyce / W.B. Yeats / T.S. Eliot / John Milton / Samuel Coleridge / Virginia Woolf / FEATURE COMPREHENSIVENESS William Shakespeare / James Joyce John Milton / W.B. Yeats / Samuel Coleridge / Virginia Woolf / Charlotte Bronte / AVERAGE Consider Comments from the Team This section contains comments from the team on specific aspects of your technology's effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. Conduct a Team Alignment Exercise The team alignment exercise is essentially just a conversation between team members about how to standardize approaches, address gaps and discrepancies, and optimize use of security technology. Keys to success Follow an agenda. Your team's time is valuable, so it's important to be organized, efficient, and on-task. Keeping to a pre-determined agenda will help make the best use of your time, and will ensure that high priority items get covered first. Designate a moderator. Someone needs to structure the discussion and keep things moving. The moderator should also ensure that everyone is involved and has a chance to contribute; use the individual team member scores and comments as a basis for discussion or as a way of inviting a contribution. Document the discussion. Be sure to record the key themes and insights of your discussion. Generate a list of next steps and follow-up items, and assign timelines and accountability for these immediately. Conduct follow up. Without follow up, the team alignment exercise is probably a waste of time. Implementing and enforcing the outcomes of your alignment exercise are critical to realizing actual improvement.

16 Comments from the Team - Application Whitelisting This section contains comments from your team on specific aspects of your Application Whitelisting technology s effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. T.S. Eliot W.B. Yeats William Wordsworth William Wordsworth John Milton William Shakespeare Samuel Coleridge Virginia Woolf Virginia Woolf

17 Comments from the Team - Application Whitelisting Charlotte Bronte Charlotte Bronte 7

18 Team Alignment - Patch Management Primary Vendor: CA Technologies Overview Security functions best when IT personnel standardize their approach and benefit from each other's insights. Follow the three step approach outlined in this report to diagnose and remediate specific discrepancies in your team's use and opinions of your Patch Management technology. Identify Areas for Attention and Discussion This section shows your team's alignment - their relative opinions and degree of consensus - on the various capability and usage characteristics that determine the technology's effectiveness. Use this information to identify which aspects of the technology are causing problems, which are being under-utilized, and which aren't seen the same way by all members of your team. CONFIDENCE James Joyce / William Shakespeare Virginia Woolf Charlotte Bronte T.S. Eliot / James Joyce / T.S. Eliot / William Wordsworth / CAPABILITIES UTILIZED William Shakespeare John Milton Virginia Woolf Charlotte Bronte STANDARD DEVIATION RECONSIDER Your team is in consensus that this isn t very effective. Reconsider how it is being used and by whom. Can the situation be improved? Should the technology be retired? OPTIMIZE Although this aspect of the technology has some supporters, most users don t consider it very effective. Can this aspect of the technology be optimized to improve effectiveness and get the rest of the team onboard? MAINTAIN Your team agrees that this works well. Maintain this optimal state. LEVERAGE This aspect of the technology is generally seen as effective, but this opinion isn t shared by everyone. Leverage the insights and benefits identified by the majority to improve the experience of the minority.. Confidence. Capabilities utilized. Ease of use. Effort to maintain. Vendor support. Feature comprehensiveness James Joyce / T.S. Eliot / W.B. Yeats / William Wordsworth / EASE OF USE William Shakespeare John Milton Virginia Woolf Charlotte Bronte VENDOR SUPPORT James Joyce / William Shakespeare W.B. Yeats / T.S. Eliot Virginia Woolf Charlotte Bronte James Joyce / T.S. Eliot / William Wordsworth / W.B. Yeats / EFFORT TO MAINTAIN William Shakespeare John Milton Virginia Woolf Charlotte Bronte FEATURE COMPREHENSIVENESS James Joyce / William Shakespeare William Wordsworth / John Milton Virginia Woolf W.B. Yeats / AVERAGE Consider Comments from the Team This section contains comments from the team on specific aspects of your technology's effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. Conduct a Team Alignment Exercise The team alignment exercise is essentially just a conversation between team members about how to standardize approaches, address gaps and discrepancies, and optimize use of security technology. Keys to success Follow an agenda. Your team's time is valuable, so it's important to be organized, efficient, and on-task. Keeping to a pre-determined agenda will help make the best use of your time, and will ensure that high priority items get covered first. Designate a moderator. Someone needs to structure the discussion and keep things moving. The moderator should also ensure that everyone is involved and has a chance to contribute; use the individual team member scores and comments as a basis for discussion or as a way of inviting a contribution. Document the discussion. Be sure to record the key themes and insights of your discussion. Generate a list of next steps and follow-up items, and assign timelines and accountability for these immediately. Conduct follow up. Without follow up, the team alignment exercise is probably a waste of time. Implementing and enforcing the outcomes of your alignment exercise are critical to realizing actual improvement. 8

19 Comments from the Team - Patch Management This section contains comments from your team on specific aspects of your Patch Management technology s effectiveness. Leverage their insights and suggestions to drive discussion and knowledge transfer during your team alignment exercise. T.S. Eliot W.B. Yeats William Wordsworth William Wordsworth John Milton William Shakespeare William Shakespeare Samuel Coleridge Virginia Woolf 9

20 Comments from the Team - Patch Management Charlotte Bronte Charlotte Bronte 0

21 Methodology How Report Components are Calculated: Dashboard The overall effectiveness score expresses the arithmetic mean of all confidence and impact questions. The overall policy and process effectiveness score expresses the arithmetic mean of all policy and process confidence and impact questions. The overall technology effectiveness score expresses the arithmetic mean of all technology confidence and impact questions. Team alignment gaps are calculated using the coefficient of variation for all applicable policy and process scores. "Gap" scores are the coefficient of variation number. Technology effectiveness scores are calculated as follows:. Calculate the arithmetic mean of the relevant confidence and capabilities utilized questions to yield a confidence score.. Calculate the arithmetic mean of the relevant ease of use, effort to maintain, feature comprehensiveness, and vendor support questions to yield an impact score.. Calculate the arithmetic mean of the confidence and impact scores. Policy and Process Effectiveness Pages The overall policy and process effectiveness score expresses the arithmetic mean of confidence and impact responses for all policies. Individual policy and process effectiveness scores express the arithmetic mean of confidence and impact responses for the specific policy or process. The position of each policy and process on the effectiveness quadrant is determined using the impact score out of six (y axis) and confidence score out of six (x axis). Technology Effectiveness Pages The overall technology effectiveness score expresses the arithmetic mean of the high level confidence and impact questions. See "Dashboard" section above for calculation of specific technology effectiveness scores. The position of each technology on the effectiveness quadrant is determined using the confidence score (see above) on the x axis and impact score (see above) on the y axis. The position of each technology on the team alignment overview quadrant is determined using the arithmetic mean of the technology evaluation criteria scores on the x axis and the standard deviation of those scores on the y axis. The purchase priority list is determined using the following calculation:. Multiply "prevent or identify threats score" by five (weighting). If actual response is "not applicable," then purchase priority value is automatically "don't buy.". Multiply "improve user experience score" by five (weighting). If actual response is "not applicable," then use zero for calculation value.. Add the results of these calculations, then assign priority using the following scale: -0 = Buy -0 = Consider 0-0 = Don't Buy Team Alignment Detail Pages The position of each technology on the team alignment quadrant is determined using the arithmetic mean of technology evaluation criteria scores (x axis) and standard deviation of these scores (y axis).