UK Power Networks. Street Works Forum June 2014

Transcription

1 UK Power Networks Street Works Forum June 2014

2 Welcome 2

3 Safety and housekeeping No planned fire alarms Emergency exits Fire assembly points Toilets Mobile phones Data Protection - we record our findings and publish a report of the proceedings and our follow-up actions 3

4 Today s Agenda 08:45 09:30 REGISTRATION AND COFFEE 09:30 09:50 Update on actions resulting from our April 2013 Street Works forum 09:50 10:00 Health & Safety video 10:00 10:40 Engineering elements of electricity work technical and safety issues of underground electrical work 10:40 10:55 COFFEE 10:55 11:25 Feedback session What you think UK Power Networks does well and areas for improvement? How UK Power Networks rates against other utilities? 11:25 11:45 Working with Local Authorities 11:45 12:05 Our future plans for Street Works 12:05 12:40 QUESTIONS 12:40 ONWARDS LUNCH 4

5 UK Power Networks One of UK s largest electricity distribution businesses Eight million end customers in London, South East & East of England Operates in 52 local authority areas Our 3 networks distribute electricity using more than 160,000km of underground cables and overhead lines, and more than 135,600 substations 5

6 Chris Perkins Strategy Manager Street Works April 2013 forum outcomes

7 April 2013 Street Works Forum The last Street Works Forum provided UK Power Networks with: A guide to future requirements An understanding of the requirements of stakeholders An opportunity to meet those who are affected by our works An opportunity to present the UK Power Networks Street Works vision

8 Actions from April 2013 Street Works Forum You said The performance target for resolving reported defects was too long at 1 month. We did Tightened up the measure by halving the acceptable duration to 2 weeks and reducing the performance target from 5 to 2. You said Provide more information on site to say what is going on. We did Introduced a new customer information sign at all our work site saying what we are doing and when we will be finished.

9 Actions from April 2013 Street Works Forum You said Can we report on number of days work overrun. We did We report the percentage of works completed on time as it reflects all work undertaken. In the last 12 months with a 16% increase in work volume we have reduced the number of overrun works from 7% to 2% 71% improvement

10 Since our last forum we have: New London UK Power Networks team to deal with the issues of traveling, responding and working in Central London Brought in house the delivery of ground works for faults, connections and small projects in London and the South East Fully imbedded our integrated Street Works management system Introduced the use of Electronic Transfer of Noticing system version 6 on 1st April 2014 Provide the CEO and Executive Management with a monthly performance report against our Best in Class targets

11 Since our last forum we have: Tighten up our Best in Class Street Works performance targets and introduced weekly conference calls and meetings to target improvements Focused ownership of Street Works failures and cost at local management level Employed the company SQS to support our in house ground works team for reinstatement Employed a company on a trail basis to respond quickly and investigate reported apparatus defects

12 Pictorial representation of performance

13 Stay Safe video

14 Paul Fidler Director of Operations, ENA Engineering elements of electricity work technical and safety issues of underground electrical work

15 The Voice of the Networks Energy Networks Association Engineering elements of electricity work technical and safety issues of underground electrical work Paul Fidler Director of Operations 24 June 2014 UK Power Networks Street Works Forum

16 Introduction Procedures and Competency Existing Structures Guidance Industry Initiative HSE 16 The Voice of the Networks

17 Competency Vision: The UK Electricity Industry will be a world leader in health and safety performance by 2015 The industry Safety Strategy for , Asset Management and Maintenance, was the Overarching Theme for HSE Strategy Be Part of the Solution "We believe this strategy represents a clear statement of core principles and a sensible approach to health and safety in Great Britain. Whilst the economic climate is difficult and the temptation for some may be to cut corners, HSE, its partners and businesses must resolve to continue to strive to improve health and safety performance. Good health and safety is good business. Judith Hackett (Chair HSE) 17 The Voice of the Networks

18 2012 Asset Management 2012 saw the industry strategy focus upon Asset Management and Maintenance; this included some extensive work on cables. Cables assumed to be dead, cables in concrete and excavations around cables. ASSET MANAGMENT AND MAINTENACE REVIEW OF PAST INCIDENTS Never assume any HV or LV cable is dead unless proved by an approved method. Follow your company LV fault finding procedures. 18 The Voice of the Networks

19 UK Power Networks Workshop A Powering Improvement Asset Management Workshop was held on the 1 April 2014, hosted by UK Power Networks. 19 The Voice of the Networks

20 2013 Human & Organisational Factors The focus in 2013 was on Human and Organisational Factors: Behavioural Safety and Personal Responsibility Outcomes for 2013 were that: Workers will be more aware of how their behaviour can impact on health and safety performance and for companies and HUMAN AND ORGANISATIONAL ASSET FACTORS: MANAGMENT BEHAVIOURAL AND SAFETY MAINTENACE AND PERSONAL RESPONSIBILITY REVIEW OF PAST INCIDENTS trade unions to have worked together to ensure employees are comfortable and supported in challenging unsafe acts and conditions. Supported by the publication of case studies on the range of behavioural safety initiatives and programmes in the industry, the collation of best practice from high-hazard industries and a high level principles and guidance document. SHE REVIEW: CASE STUDIES 20 The Voice of the Networks

21 Existing Structures Bob Gallienne was appointed as the new CEO of NJUG on the 1 August Vision "To create in partnership with government, authorities and stakeholders, a self-regulated environment which motivates our members to deliver the highest standards of street works at minimum cost and disruption to their customers and to the overall benefit of UK Plc". Bob Gallienne, CEO, NJUG Key Objectives To promote best practice among members To foster the industry s image in Government and Parliament To positively influence the development of legislation and regulations affecting the industry To provide a forum for discussion on the issues To produce NJUG policy and act collectively on issues of importance 21 The Voice of the Networks

22 Existing Structures ENA Street Works Forum As a result of NJUG s new vision, objectives and structure, ENA s Street Works Forum work closely with NJUG and continue to provide input into the review of their vision and objectives. ENA manages street works and Traffic Management Act issues while promoting external awareness of street works issues in support of ENA member companies. The Street Works Forum provides a opportunity for all the member companies to discuss issues relating to legislation on street works activities. 22 The Voice of the Networks

23 Utility Strike Avoidance Group The Utility Strike Avoidance Group (USAG) is a collaborative group of over 60 utilities asset owners, industry groups and contractors that seek to ensure the highest standards of safety and best practice when carrying out work on the vital services for our homes and businesses. In particular it will help those carrying out work avoid disrupting supplies through accidental strikes on utilities in the ground. 23 The Voice of the Networks

24 Utility Strike Avoidance Group 24 The Voice of the Networks

25 Utility Strike Avoidance Group Charter 25 The Voice of the Networks

26 2012 Charter Launch Transport Minister Norman Baker MP launched the industry-led charter to improve the safety of street works. Latest USAG Members The Safe Dig Charter has been compiled by the utilities sectors and contractors to ensure the highest standards of safety and best practice when carrying out maintenance work on the vital services for our homes and businesses. 26 The Voice of the Networks

27 Institution of Occupational Safety and Health IOSH fully supports this proactive industry-led initiative and wholeheartedly agrees that risk assessment, planning, safe systems of work and competence are all essential for ensuring that digging and excavating are safe. The latest HSE guidance Avoiding danger from underground services highlights the devastating consequences of failing to manage such work properly, with workers being killed or seriously injured from striking live underground cables. These tragedies are preventable and IOSH believes we must act to ensure every worker goes home safely at the end of the working day. The Institution would urge all organisations involved in commissioning or conducting any ground or excavation work to renew their efforts to raise health and safety standards and to sign up to this Charter. We all need to work together to make sure accidental contact with underground services is a tragedy of the past. Jan Chmiel, Chief Executive, Institution of Occupational Safety and Health 27 The Voice of the Networks

28 Utility Strike Avoidance Group Charter We Will: 1. Ensure that all work carried out by us or on our behalf is properly planned and that those responsible are aware of their responsibilities and how to carry them out. 2. Ensure that all people working on our behalf are assessed to ensure they are competent and capable of carrying out the task given to them and that at least one person in each work team is competent in the use of cable detection equipment to its full potential. 3. Ensure that excavations, including those undertaken by anyone excavating on our behalf, are carried out in accordance with safe systems of work, company or USAG procedures. 4. Ensure that the equipment provided for the detection and avoidance of services is inspected, calibrated and tested in accordance with the manufacturer s requirements and that records are kept, including a daily check to ensure that the equipment continues to operate as expected. 5. Ensure that all those working, including those on our behalf use the correct protective equipment and are trained in its use. 6. Ensure that relevant latest utility asset drawings are available to people excavating, that our work is inspected and audited and that failure to achieve the expected standards is recorded. 7. Ensure that where damage to utility assets occur, a suitable and sufficient investigation takes place, that learning is shared and that action is taken to reduce the risks to those carrying out the work. 28 The Voice of the Networks

29 Toolkit Designed to support existing systems, or Provide simple systems for SME s with limited in-company H&S support. Allow a full self check to take place. Corporate responsibility. 29 The Voice of the Networks

30 USAG Charter Wins Award Winners of the NJUG Avoiding Damages Award 2012, for the Utility Strikes Avoidance Group Safe Dig Charter Industry Charter wins award recognition The Safe Dig Charter won an award for avoidance of damage to supplies. The Charter was facilitated by Energy Networks Association (ENA) through the Utility Strike Avoidance Group and was recognised at the National Joint Utilities Group (NJUG) Annual Awards in the House of Commons by Transport Minister Norman Baker MP. 30 The Voice of the Networks

31 New USAG Structure Steering Group ENA Chair Membership: Asset Owners, Contractors, Construction companies, Service Providers, HSE. Working Groups Membership Scottish Water Chair Toolkit Development Northern Gas Networks Chair Training & Education Construction Chair Data and Reporting Service Provider Chair Web site Development Civil Engineering Chair 31 The Voice of the Networks

32 HSE Developments Revised Guidance document HSG47 Avoiding Underground Services This guidance is aimed at all those involved in commissioning, planning, managing and carrying out work on or near underground services. It will also be of use to the owners and operators of such services. It outlines the potential dangers of working near underground services and gives advice on how to reduce any direct risks to people s health and safety, as well as the indirect risks arising through damage to services. Best Practice in Avoiding Underground Services (BPAUS) Safe Digging is Not Enough toolkit. The Launch of HSG47 and BPAUS industry Best Practice will be on the 24th June which will be supported by Mike Penning MP (Minister for Health and Safety). 32 The Voice of the Networks

33 Common Ground Alliance (USA) Common Ground Alliance (CGA) The organisation was formed in 2000 in USA with the objective of reducing damages to all underground utilities. The work of the group builds on the Common Ground Study in 1999 and the Alliance currently has 2,000 corporate members and 58 sponsors. In 2007 CGA launched a national 811 Call Before You Dig number and web site to aid third party excavations. A Damage Information Reporting Tool (DIRT) report is issued annually outlining the number of incidents; the latest report in 2012 lists 230,000 events and identifies the root causes by geographical area. CGA issues guidance and videos, and conferences are arranged to share best practice procedures. A UK conference was held in February 2014 at the University of Birmingham. 33 The Voice of the Networks

34 Thank You Any Questions 34 The Voice of the Networks

35 Thank You Paul Fidler Director of Operations T: +44 (0) M: +44 (0) E: 6th Floor, Dean Bradley House, 52 Horseferry Road, London SW1P 2AF LinkedIn 35 The Voice of the Networks

36 Feedback session What you think UK Power Networks does well? What are the areas where UK Power Networks can improve? How UK Power Networks rates against other utilities?

37 Richard Boissieux Street Works Manager Working with Local Authorities

38 UK Power Networks Safety and Customer Service are our top priorities. These are at the heart of everything we do. Electricity kills - we have a duty to maintain a safe and reliable electricity network for everyone.

39 Facts behind UK Power Networks Street Works Operates in 52 authority areas - 43 operate permit schemes - Two operate lane rental schemes 49% maintenance and faults 47% connections work 4% network upgrade Of all the work undertaken on the highway approximately 30% is on the carriageway or cycleway

40 Challenges of working across different Authorities Consistency of approach Multiple departments within Authorities Permit conditions Wide variety of charges Duration challenges Operatives crossing boundaries Parity of works

41 Good practices when working across different Authorities UK Power Networks aims to be Best in Class for Street Works Measuring performance Currently across our regions an average 98% of our works are completed on time. 94% for first time reinstatement. Eton 6 Information to be kept in one place creating a history for the works. Combined Authority meetings

42 Business Transformation

43 Summary Inconsistency between authorities applying the same permit scheme Inconsistency between permits schemes UKPN will strive to ensure we give accurate, timely and regular updates UKPN will continue to build and maintain constructive dialogue with all authorities We simply want to undertake our works safely in the least amount of time, at an efficient cost, with minimum disruption to the public

44 Chris Perkins Strategy Manager Street Works Our future plans for Street Works

45 Our future plans for Street Works Use the data we now have on performance to further reduce overrunning work, the causes of Fixed Penalty Notices and work durations Introduce approved cold lay materials to speed up reinstatement of small excavations, (poles and frames in the footway) by doing it first time rather than requiring a revisit (expected improvement in first time reinstatement = 1.5%) Continue to look abroad to see if there are any smart technologies we can use for electricity work to speed up our work and reduce the size of excavations. None have been found so far, considered Core and Vac and Radio Frequency Identification tags.

46 Our future plans for Street Works Evaluating the introduction of Street Works admin training to improve quality of notification as we have over 900 people raising and managing notification. Reduce the time between stages of work to shorten work durations Working with the UK Power Networks transformation team on ensuring that work flows take into consideration the requirements of working on the highway

47 UKPN Street Works stretch targets 2014 Measure Stretch target Works duration (Average) days for connections and faults < 4.5 Percentage of work completed on time > 98.5% Percentage of permits accepted by local authorities > 92% Number of overdue defects 0 Number of s81 defects overdue (> 2 weeks) 0 Percentage of FPNs (paid) <10% Percentage of first time reinstatement > 97% Percentage of street works customer complaints 0% Percentage of 2 hour safety issues responded to on time 100% Percentage of Cat A defects <3% Percentage of reinstatement defects received < 4.75%

48 Any Questions?

49 Next steps Join us again: Next Critical Friends Panels this autumn on emergency planning Before we finish Complete your feedback form Send us additional thoughts Invite a colleague to a session 49

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