Third Sector Interface (TSI) Monitoring Report Review April 2011 March 2012

Transcription

1 Third Sector Interface (TSI) Monitoring Report Review April 2011 March 2012

2 Contents INTRODUCTION 4 SECTION Structure and Area in which the Interfaces Operate Governance and Management Structure Business Plan Progress Area Description Staff and Volunteers About the Local Third Sector Interface Concerns and Focus 6 SECTION 2: Delivering of Four TSI Functions Volunteering Development Examples of Developing Volunteering and Impact MV Awards Saltire Pilots Volunteer Enquiries, Registrations and Placements Tracking Volunteers After Placements Number of Registered Volunteers and Number of Opportunities registered on VBay 15 SECTION 3: Reporting Issues Positive Feedback Negative Feedback Specific Issues and Concerns Suggestions for Improvement 30 APPENDICES 31 Appendix 1.1 Staffing and Volunteer Numbers 31 Appendix 1.2 About the Voluntary Sector 32 Appendix 2.1 MV Award Statistics 34 Appendix 2.2 Saltire Statistics 36 Appendix 2.3 Volunteering Enquiries 37 Appendix 2.4 Breakdown of Registered Volunteers 38 Appendix 2.5 Registered Volunteer Opportunities on VBay Funding and Resources Volunteers Reshaping Care for Older People (RCOP) Social Enterprise Volunteering Outcomes Volunteering Development Case Studies Social Enterprise Development Examples of Developing Social Enterprise 18 Strategic Plan Summary Concerns about Young People Unemployment Support for Organisations Partnership Working Referrals to Specialist Social Enterprise Programmes Social Enterprise Outcomes Social Enterprise Case Studies Engagement Other Concerns and Focus Supporting and Developing a Strong Third Sector Supporting Third Sector Organisations Most Common Areas in which Support was Provided Supporting Third Sector Organisations Outcomes Supporting Third Sector Organisations Case Studies Building a Strong Third Sector Relationship with Community Planning Representation on CPP Boards A Strong Third Sector Relationship with CPP Case Studies Additional Four Function Information 27

3 page 4 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 5 Introduction Section 1 About this Report This report reviews the material and information provided from the second round of reports submitted by Third Sector Interfaces (TSIs) to the Scottish Government (SG), to cover set defined areas of Interface activity over the period October 2011 to March 2012, and cumulatively over the full year. The report summarises the responses made by all 32 TSI respondents. Information is presented both in narrative and tabular formats. Total aggregate amounts are reported within the main body of the report. Within the Appendices more detailed figures are given, reflecting each individual Interface s anonymised response. The report has three main sections. Section 1 gives a broad overview of TSIs themselves, the context in which the TSIs are functioning, the key sectoral agendas they are dealing with and key issues they are identifying and seeking to address. Section 2 provides factual data on Interface activities and on performance across the four key Functions, with examples of current practice across the TSI Network and case studies to illustrate the nature and spread of activity. Section 3 reports on TSI feedback to the reporting template itself, reflecting particular concerns and suggestions for its improvement, as well as providing reflections on the difficulty of using one single report format to reflect the breadth, scope and complexity of the nature of interactions TSIs have with their local Third Sector and public sector partners. This feedback will be relayed back through VAS, to improve future data collection exercises and further iterations of the report. 1.1 Structure and Area in which the Interfaces Operate governance and Management Structure Context: By April 2011 a Third Sector Interface was expected to be operational in each of the 32 local authority areas in Scotland. By the end of the first year of TSI operation (March 2012), the position across Scotland had progressed positively towards establishment of agreed, stable TSI structures. The governance and management of 13 Third Sector Interfaces was being undertaken within a Partnership arrangement, with 17 Interfaces operating within a single organisation structure, and with a further 2 Interfaces (Fife and Moray) in the final stages of completing the regulatory, fiscal and organisational measures to enable them to move to a new, single organisations structure in the 12/13 financial year Business Plan Progress Context: The Scottish Government outlined its expectation that in due course each Interface will have in place a 3 year Business Plan, setting out the activities/outputs, outcomes and milestones to be achieved by the Interface for each of the four functions, for each of the 3 years. All respondents reported this area as work in progress, with TSIs seeking to build on, and expand, their existing strategic and operational planning processes, to take account of new activities and responsibilities and new relationships. A very small number of TSIs for example Fife identified that delays in reaching consensus between partner organisations on the future direction of travel for the TSI had slowed the business planning process right down. However every TSI recorded that some progress had been made in improving the quality of their strategic forward planning on all 4 functions - albeit that they were starting from very different starting points and choosing different ways of doing so; the scope of planning very much reflecting local circumstances, levels of confidence, and practical considerations around capacity and time constraints. For some the time horizons applied remained less than 3 years: for example, Dumfries and Galloway reported that their Interface was using a Joint Operating Plan for 2012/13. The Scottish Borders reported that they are currently preparing an operating plan on key priorities for 2012/2013 and commented that it is clearly very difficult to project further with the resources available and no funding commitment beyond The Western Isles reported that: we are reviewing and rolling the strategic plan forward. Each partner has made progress with targets outlined in the plan. These are monitored in line with each organisation s practice and reviewed at 6 monthly points. Over half of the Network did report they were actively engaged in the process of developing new full-scale 3 year Business Plans. Some predominantly the single organisation Interfaces - were being able to develop their new plan incrementally as the existing one drew to an end; others were starting afresh for example the completely new TSI, Clackmannanshire Third Sector Interface (CTSI) identified they were scheduled to complete their Business Plan by May.

4 page 6 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page Area Description Context: The Interfaces were asked to identify the best description for the area in which they operate from the options of: Urban, Rural, Mixed, Island or None. The most commonly selected description was Mixed, with 16 Interfaces identifying with this description. Eight Interfaces identified themselves as Rural; 5 Interfaces identified themselves as Urban; and 3 Interfaces identified themselves as Island. Outwith these definitions, in the narrative some TSIs strongly felt the need to reflect and reinforce the complexity of their areas, categorised by special other features: e.g. Argyll and Bute TSI is faced with serving 22 inhabited and remote islands along with a vast rural mainland, has a disparate population and complex and time-consuming travel issues; East Lothian TSIs community is predominantly rural with a farming and historically-industrial background; it has clear links to urban Edinburgh and yet has a really poor transport infrastructure. 1.2 Staff and Volunteers within TSIs Two Interfaces reported they had 46.5 full-time equivalent (FTE) staff doing Interface work, working a 35 hour working week, and 30 Interfaces reported a total staffing complement of 469 (FTE) staff members, based on 37.5 hour working week. The resulting total number of full-time equivalent staff working for TSIs across Scotland is therefore 515. NB. The usage of full-time-equivalent was introduced in this data capture to better able comparison; however it is worth noting that in the October 2011 report, when TSIs were asked to identify part-time staff separately, 48% of all TSI staff were part-time, and indeed, in one TSI all the staff were part-time. In total 1,741 volunteers were reported to be working with and for TSIs helping them to carry out their duties. This gives a ratio of approximately 3 volunteers for every FTE paid staff member across the Interface areas; this figure has increased during 11/12, and highlights the leverage and added value TSIs are creating. Appendix, Table 1.1 shows a breakdown of the number of staff to volunteers alongside the population served for each reporting Interface. 1.3 About the Local Third Sector Context: Identifying and recording the scale and scope of third sector activity is very much work-inprogress, with much community activity still taking place below the radar. TSIs data recording is due to be enhanced from 12/13 onwards, through the introduction of a universal system within TSIs - Milo (Managing Intelligence for Local Organisations). This will improve the consistency of reporting, and comparability of data. Each Interface reported on the number of third sector organisations in their area and the number of volunteers as reported by the Scottish Household Survey. In total Interfaces reported: Over 20,963 OSCR registered charities Over 41,234 Third Sector organisations (estimated) 25,163 organisations registered with Interfaces 832,475 volunteers Appendix, Table 1.2 gives a full breakdown of figures reported. 1.4 Interface Concerns and Focus Context: TSIs were requested to provide local intelligence, about their main key sectoral issues and concerns, and key sectoral support needs. A number of strong common themes emerge from the narratives provided by all 32 TSIs, which reflect key sectoral issues and concerns, and key sectoral support needs. As such, these are very important areas of work for TSIs where TSIs are most engaged, both providing practical and technical support and strong advocacy. Nine key areas were common across the totality of Interface responses. These are presented here in descending order of occurrence, with the most commonly cited concern/focus first. A 10th and final area summarises some other specific issues which were raised across the Network Funding, Resources and Sustainability The most commonly recurring focus of Interfaces work and a key concern identified is the sector s loss of funding and resources and the work needed by TSIs to help the sector individually and collectively secure greater funding and resources to keep operating effectively. It is reported across Scotland that funding cuts, increasing bureaucratisation accompanying funding processes and a deteriorating public sector funding environment are all having a negative impact on third sector organisations financial sustainability. Interfaces reported increases in the cost of running services, coupled with a rise in the demand within localities for third sector services, sitting alongside stagnant or even reducing funding levels. As Dundee Interface explains: funding cuts and funding contracts remaining at the same level ha been a challenge for the sector. Significant impact on organisations rising costs, real cost of services being absorbed by organisations and inability to protect terms and conditions of staff. Funding sources are becoming more complex. Funding uncertainties continue to be problematic long term planning and development of work. Many organisations highlight no slack in service and the inability to sustain delivery, many propping up shortfalls in funding from reserves causing voluntary groups uncertainty and vulnerability. The overall reduction in funding from the public sector in particular was highlighted by Interfaces as a key concern. North Ayrshire s example was a typical one the Local Authority withdraws some of its traditional funding e.g. for Citizens Advice Service [which] results in the closure of offices in Arran, Largs and Kilbirnie. Consequent to the reductions in public funding, Interfaces are increasingly focusing on working with their sector to try to income generate or secure additional funding for services. Falkirk commented: the contraction of public funding is having significant adverse effects on the third sector and our ability to meaningfully contribute to the achievement of shared outcomes. We re working with organisations to look at income generation, securing additional funding and working together. Aberdeen is concerned that because of the reduction of funding by the Scottish Government, Aberdeen City Council, NHS Grampian and various other statutory bodies Third Sector organisations have [been] required to do more with less and [are] unable to be involved in the development of services to nearly such an extent. Alongside reductions in funding the Third Sector has seen a shift from grants to contract funding. Interfaces reported concerns that contracts are being under-priced, resulting in cash-flow problems and compliance issues. Dumfries and Galloway recognised concerns around short term funding, lack of core funding as well as the shift to procurement, tendering and commissioning of services which is not necessarily a good fit with the sector. There were also indications that the sector faces additional bureaucratic requirements for example relating to data security and that tightening of requirement for accounts by OSCR on small community based, volunteer run charities is having an effect. Reductions in funding available, competition for under-paid contract work and increased reporting requirements are impacting on the Third Sector s capacity, coupled with increased demand for services. Orkney stated that difficulties of securing funding (are) exacerbated by increasing demand.

5 page 8 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 9 TSIs reported that the challenge of maintaining services in a climate of reducing budgets and tightened funding was further significantly increased by a lack of financial security due to short-term funding. It was noted that one-year funding agreements limited organisations ability to plan effectively, prevented them from making changes or developing services and forced them to focus on short-term fire-fighting with limited resources. Highland identified a lack of three year funding agreements and difficulties in long term planning impacting alongside an increase in competition from outside agencies/statutory bodies employing their own staff instead of funding existing voluntary sector providers. Orkney similarly raised concerns that the shift toward contracts and commissioning will add an additional administrative burden to the work of small, local organisations; plus the potential for larger external organisations to move into Orkney with negative effects on existing community links. Argyll & Bute has reported an increasing demand for mediation between voluntary organisations, an indicator of challenging times and a general increase in assistance across a range of core topics which stretch resources. East Renfrewshire succinctly explains the key concern: diminishing resources. Increased demand for services; how does the sector and VA [the TSI] prioritise our focus with finite capacity? Volunteers There were two distinct concerns raised by TSIs across Scotland around volunteers and volunteering, which were connected to location and geography. Some Interfaces found that they faced a lack of volunteers, particularly in remote communities where good volunteers could be lost through burn-out, due to the high demands on their time and skills. In contrast other Interfaces, particularly those with larger populations, had seen a surplus of volunteers seeking experience which was outstripping demand for volunteers. There were also more generic concerns raised about the skills of volunteers, the engagement of particular volunteers (for example young people), and the issues of having resources to recruit and retain suitable volunteers as well as up-skilling existing volunteers. As Aberdeenshire TSI reported increasing numbers of potential volunteers requiring additional support to improve core skills, self-esteem and confidence. Areas which identified an increased demand for volunteers included Falkirk, Highland, Orkney and the Western Isles. In Falkirk the issue is recruiting and retaining volunteers, including committee/board members as organisations struggle to meet growing demand. In the Western Isles on-going recruitment of volunteers continues to be a major issue however, this is partially offset by a rise in numbers of volunteers coming forward. Orkney and Highland report the highest level of demand for volunteers and note that this is impacting on existing volunteers ability to continue as they are faced with volunteer fatigue. This is particularly in small, isolated communities where a small number of volunteers are called upon regularly and face a burden of on-going high expectations which causes burn-out. Orkney attributes part of this to community groups having increased legislative burden which is a disincentive to volunteers. Highland is attempting to address this issue by encouraging inter-community participation based on themed needs as opposed to diverse inadequately supported geographical approach. In contrast to areas facing volunteer-fatigue, other Interfaces - including Dundee, Glasgow and South Ayrshire - are experiencing a goodwill surplus as the number of people looking for volunteer opportunities is higher than the number of opportunities available for them to be involved. In South Ayrshire there has been a substantial increase in the number of people looking to volunteer, often as a way of getting back into work, (many with disabilities). On the other hand, Volunteering Involving Organisations have been taking on employees rather than volunteers via schemes for example Future Fund and Community Jobs Scotland. Also many don t have the capacity to take on volunteers that may require some support. In Dundee, where there are insufficient opportunities to meet the needs of volunteers it has also been identified that there are barriers for unemployed people who wish to do more than the average 2 hours per week volunteering opportunity. Angus has been undertaking highly innovative, proactive work through its Praxis Life Skills Centre. Midlothian has been encouraging organisations to recruit young volunteers as they recognise a lack of opportunities for under 18 s, while in Edinburgh the Interface has been focusing on increasing availability of placements: targeting development of volunteering opportunities by and for older people; youth volunteering; and linking volunteering with employability. Similarly West Dunbartonshire recognises a need for more placements focusing on employability and a need for shorter term opportunities but goes on to comment that there is a need for strategically valuing volunteering as a free will, social benefit activity and not a mandatory activity with financial sanctions Reshaping Care for Older People (RCOP) Many Interfaces demonstrate a strong recognition of demographic shifts in their area, and have identified the RCOP agenda as a crucial one, allied to the broader need to connect the third sector in effectively to the Public Service Reform Agenda. Highland expressed concern that elderly care resources where services have evolved locally can no longer be maintained due to resource distribution at Highland level. This is having a detrimental effect. In Dundee work around Reshaping Care has highlighted that the sector doesn t have capacity to fully engage with the Public Services Reform Agenda. In Inverclyde the Interface is working to ensure that the impact of the Third Sector is valued and increased. Inverclyde also expresses concern around the Care Inspectorate and their approach to third sector which at time is becoming unproductive. The focus on RCOP has accounted for a significant amount of work across Interfaces as they work hard to engage the Third Sector in their area. For example in North Ayrshire one partner organisation agreed to take the lead on RCOP and as a result they have spent 80-90% of a full time post ensuring the actions agreed by the statutory partners are properly implemented. In Perth & Kinross work on RCOP has brought new activities such as community engagement, timebanking, befriending and area based co-ordination of services and service providers. Across the Interfaces RCOP is encouraging more robust and effective partnership working, as Interfaces work with partners to set up thematic groups and engage with the Sector.

6 page 10 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page Social Enterprise Concerns about Young People Support for Organisations Engagement The priority given to this activity area by TSIs reflects clearly the growing efforts Interfaces are beginning to make, to focus better on supporting Social Enterprises - particularly in relation to set-up, training and networking. South Lanarkshire reports that the current financial climate with the tightening of budgets within Local Authorities is pushing voluntary sector organisations into the Social Enterprise model. Renfrewshire also recognises an increase in Social Enterprise activity and states that it is one of the country s fastest growing business sectors with a successful growing market it would appear to be folly not to have in place the appropriate support and focus to support this upward trend. South Ayrshire TSI is working with groups to try and bury the myth around what a Social Enterprise is and is not, and what organisations need to do in order to generate income/start trading and areas to obtain funding and training. South Ayrshire TSI has established itself formally as a Social Enterprise - with support and mentoring from the School of Social Entrepreneurs Scotland - making the case that learning by doing is the best way to progress and enable them share their own experiences and expertise. They are currently in negotiations to introduce this method of support locally and have produced a pipeline to ensure that new and existing Social Enterprises would have the best possible advice and support to ensure growth and sustainability, however this needs to be a partnership approach. However, contrasting views of the scope and potential of Social Enterprise do also emerge. Perth & Kinross reports a considerable decline in the number of Social Enterprise start-ups; recognising that this may be a symptom of the recession they see this as an area requiring a review and new ways of providing support to reduce the perceived risks. Orkney has also faced issues around Social Enterprise as there are challenges in establishing social enterprise activity within a small market and highly entrepreneurial economy. As one of the four functions, Social Enterprise activity across the Interfaces will be given more focus in Section 2 of this report. There are clear concerns emerging across Scotland about lack of effective provision for young people. Most concerns expressed around young people link closely to section 1.4.6, with Interfaces reporting increases in youth unemployment and a lack of appropriate support for youth services. Moray, Orkney and East Renfrewshire are among the Interfaces reporting concerns over rising unemployment and youth employability. Highland have identified youth work and lack of associated infrastructure for youth development has been shown to be a major barrier to developing sustainable youth service providing non-formal education. Midlothian highlighted a common thread - lack of volunteering opportunities for under-18s; some TSIs, like Angus, identified proactive work being undertaken seeking to address this Unemployment Concerns about local unemployment focus primarily around youth unemployment and a lack of support available to the Third Sector to improve youth employability. However, there are also concerns reported for employability generally and, for example, Falkirk reports that supporting local partnership initiatives in reducing unemployment and poverty are a growing concern for us. Alongside Third Sector initiatives to reduce unemployment and boost employability in the public there are concerns over job stability within the Third Sector. This relates closely to concerns raised in section 1.4.1, that financial instability and short-term funding prevent the sector from being able to plan for the future or offer staff appropriate security. Redundancy, the potential prospect of redundancy and the insecurity of working in the Third Sector increases staff turnover and this has a direct impact on the quality and continuity of services. As South Lanarkshire explains: the shift to one year service level agreements has had an impact on organisations ability to plan services and offer job security resulting in increased staff turnover. This has led to a loss of capacity and lack of continuity in services being delivered. A key focus of Interface work is in supporting Third Sector Organisations. Interfaces have been particularly focussed over the period on assisting in the set up of new organisations, including Social Enterprises; undertaking capacity building; supporting organisations to revise inappropriate or out-dated governing documents and to be fully compliant with reporting requirements particularly in relation to OSCR accounts, and supporting workforce development and up-skilling existing staff and volunteers through training, knowledge transfer and networking opportunities. Through the support they are providing to organisations, TSIs are looking to contribute to a more stable, sustainable and resilient Third Sector. As Falkirk explains: improving the credibility and the resilience of the sector is a key underpinning theme for most of our activities. We re providing information, training and support to ensure organisations are sufficiently professional, accountable and able to meet the needs of their service users/beneficiaries Partnership Working As noted in para 1.1, a number of Interfaces are in themselves partnerships of Third Sector organisations, and there are many positive examples cited by TSIs of how their new local arrangements are adding value to what TSIs can contribute. Interfaces are also focusing on partnership working in the wider Third Sector, particularly between the Third Sector and Local Authorities. There are some reservations expressed around the quality and depth of partnership activity with some public agencies and the effort required by TSI to build relationships. North Ayrshire s comment was a common one: the increase in partnership working with the Local Authority has been significant, however the expectation and capacity to meet these partnership commitments has proven to be challenging. There are also reports of positive activity with other public agencies. In East Dunbartonshire for example the Interface is supporting 6 organisations through the EFQM Committed to Excellence programme in a pilot partnership with Quality Scotland. Inverclyde has been focusing on strategic planning around reducing re-offending in partnership with Scottish Prison Service. The engagement work on which Interfaces focus is closely linked to partnership work, with Interfaces seeking to ensure that the contribution of the Third Sector is valued and recognised. Interfaces report concerns over Local Authority and Community Planning engagement with the Third Sector, particularly in relation to lack of effective engagement and impact within decision making structures. TSIs also cite increased engagement activity, working with the sector to ensure that they are fully participating, that they recognise opportunities and that they are able to network and share best practice, for example through encouraging participation in third sector forums. In Glasgow key asks for the Local Authority contained within the election Third Sector Manifesto produced through the TSI included to improve engagement and involvement processes; improve relationships and partnership working. Dumfries & Galloway reported that Third Sector groups and organisations often feel their voices are not heard and their needs are unaddressed. The Interface therefore aims to provide a local presence in local communities, supporting local networks to be able to actively engage with the community, voluntary and third sector in our local areas across the region. However this remains a challenge due to lack of adequate resources. Engagement is an area of work which TSIs reported they were particularly focusing on, as part of partnership activity undertaken, to reduce duplication and ensure that the Third Sector is able to realise opportunities. East Ayrshire s description of its work is reflective of many TSIs responses: There is an increasing emphasis placed on partnership working and reduction of duplication through sharing of resources. VAEA is working with the Third Sector and partner agencies to map current provision and support further coordination of service delivery. We are working with third sector organisations and partners to improve communication and to make it more effective, thereby ensuring that groups within the sector are well informed and able to participate. We are also working with the sector to ensure that opportunities for networking and sharing of good practice are made available to third sector groups.

7 page 12 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 13 Section Other Concerns and Focus All TSIs could identify local issues, related to their geography, localities and relationships. One particular issue - Transport - was articulated by a broad range of TSIs as becoming of more and more concern, as economic and social circumstances deteriorate. East Renfrewshire and the Scottish Borders TSIs report issues in terms of public transport infrastructure. The Western Isles, Orkney and Argyll & Bute indicated transport concerns relating to the additional costs of providing services in rural areas where travel time and distance can have a significant impact. Orkney specifically cited the loss of the air discount scheme for business journeys. In Argyll & Bute the result of the lack of understanding of the key disadvantage of the areas geography and rural demographic is that many groups simply ignore island service delivery as the only viable option. North Ayrshire also faced rural/island issues and had concerns around community transport, while Dumfries & Galloway also reported rural issues as the hard to reach sector (is) often disengaged and localised. There were varied examples of how TSIs were working directly, practically and proactively on local priorities. Angus, alongside other TSIs had identified key issues around the negative impact on local people of the recession, welfare reforms and benefit cuts; one response had been to initiate a financial capability forum (MIRAC Managing the impact of the Recession on Angus Communities). Moray had been working to address Fuel Poverty which was a growing issue in the area. Affordability of premises was a growing concern: Inverclyde noted there small groups were facing difficulty finding affordable facilities in which to hold meetings or host events. Glasgow had campaigned successfully to reinstate TS Concessionary Rents. Few TSIs raised internal issues, but Aberdeen did express concern that the reputation of the sector has been adversely affected locally by the delay in implementing Milo due to the impact this has had on various projects which have not commenced, been slowed down or suspended. Delivering of Four TSI Functions This section outlines activity and performance across the four Interface functions of: Volunteering Development; Social Enterprise Development; Supporting and Developing a Strong Third Sector; and Building a Strong Third Sector Relationship with Community Planning. 2.1 Volunteering Development Examples of Developing Volunteering and Impact Across the Interface reports there are numerous accounts of work to develop volunteering. Initiatives Interfaces have been involved in include: making presentations at schools and community groups; forming links with colleges and Job Centres; organising events; setting up social media; supporting local volunteer awards, developing new arrangements to deliver on volunteering in health, social prescribing and community resilience. Below are just three examples of the work of Interfaces to develop volunteering in their area and the resulting impact: Clackmannanshire A new and developing Interface, Clackmannanshire TSI staff received VBay training at the end of March 2012 which enabled them to begin uploading information about voluntary organisations, volunteering opportunities and volunteers. CTSI is developing information leaflets, display banners and pens to further promote the organisation. CTSI attended Career Leavers Events at two local academies, reaching over 700 pupils and MV/Saltire Awards have been promoted to school support staff resulting in 22 MV registrations and the development of a programme of suitable Saltire Award Challenges in one Academy while connections are being made between the school and local community groups. CTSI Volunteer Development Officer has attended advisor forums at Clacks Works and Job Centre Plus to engage with potential volunteers, provide information on volunteering opportunities and highlight the services CTSI provides. This work has resulted in an increase in referrals. Glasgow Volunteer Centre Glasgow s effort to make best use of technology within a restricted resource environment to promote volunteering, advertise opportunities effectively and provide guidance to potential volunteers has seen online services alone enable 10,186 registrations of interest in opportunities (not including Volunteering Zone opportunities). More requests from private and public sector employers for one-off/event team opportunities for staff have been serviced. Volunteer Centre Glasgow have piloted and developed a Glasgow volunteer recognition certification scheme proposal which is currently with the Lord Provost s office. Contributions have been made to employability programmes for young people; volunteering taster programmes have been facilitated for those often facing the most barriers to involvement; adult literacy and numeracy support has been provided to an increased number of potential and existing volunteers; and programmes have been developed to offer assessment services for SQA Employability and Volunteering Skills Awards. Working with partners Volunteer Centre Glasgow has played a lead role in developing an implementation plan for for Glasgow s Strategic Volunteering Framework to ensure that a lasting volunteering legacy from the 2014 Commonwealth Games is realised.

8 page 14 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 15 Aberdeen The key focus of ACVO Volunteer Centre has been to make volunteering as accessible as possible; enabling as many people as possible to take part in volunteering. The Volunteer Aberdeen website which ACVO Volunteer Centre facilitates is firmly established as the main gateway to volunteering in Aberdeen and it is continually being developed to meet need. Feedback on the website from the public, volunteer involving organisations and support agencies has been extremely positive and the number of web-hits and registrations of interest it generates continues to increase. Focussed face-to-face support is provided for people who require it or need extra support to enable volunteering. The promotion of volunteering to a wider potential audience has been achieved through the development of the volunteer show ACVO-Volunteer Centre every week on SHMU-FM Community Radio which reaches communities of interest/regeneration areas that SHMU-FM specifically serves (7 areas of deprivation in Aberdeen City as defined by Scottish Index of Multiple Deprivation). During 2011 the show tied in promotion of the European Year of Volunteering each week, ensuring a high profile for this in Aberdeen. Feedback from public, volunteer involving organisations who have been guests on the show and community/third sector news items which were highlighted has been very positive. The show/acvo Volunteer Centre was nominated and shortlisted for the Partner of the Year Award at the Radio Annual Awards. There has been a marked increase in interest in volunteering from local schools and this is expected to continue with the development of Saltire Awards. The local community planning partnership has asked ACVO Volunteer Centre to lead on the development of the Community Planning Aberdeen Volunteering strategy MV Awards Across the 26 Interfaces that reported on MV awards there were a total of 7,698 MV award registrations; 2,670 MV 50 hour awards; 1,790 MV 100 hour awards; and 821 MV 200 hour awards. Appendix, Table 2.1 provides a full table Saltire Pilots Across the six Interfaces which reported as Saltire pilot areas a total of 239 achieved Challenge; 484 achieved Approach; 719 achieved Ascent; and 11 achieved Summit. Appendix, Table 2.2 provides a full table Volunteer Enquiries, Registrations and Placements Interface organisations recorded a total of: 59,717 Volunteering Enquiries; defined as asking for information about volunteering by phone, through drop-in, or web contacts. 22,141 Registered Volunteers; defined as any volunteer who receives an ongoing service beyond a first enquiry (e.g. registered on VBay) 12,190 Volunteer Placements; defined as people who have started volunteering as a result of support (OR those registered on VBay if it is used). Appendix, Table 2.3 provides a full table. In addition to the 59,717 volunteering enquiries identified, there were 21,019 enquiries recorded by some TSIs as web-hits or signposted online through website which have not been included in the total enquiries, as it appears likely from the figures reported from other Interfaces that they did not include website hits as a volunteering enquiry. The definition of web contact for the purposes of reporting volunteering enquiries may need to be more clearly identified to ensure accurate reporting. One Interface reported that volunteering enquiries are not recorded. 59,717 is therefore a low estimate of the total number of volunteering enquiries received. Included in the total figures of Registered Volunteers and Volunteer Placements are 369 volunteers who were involved in Lanarkshire 2011 International Children s Games (ICG 2011) Tracking Volunteers After Placements The most commonly used method of tracking volunteer after placements is through contacting volunteers at set time intervals following their placement. However, different Interfaces use different for example in Aberdeen-shire a volunteer will initially be contacted 4 weeks after their placement and then again at 6 months; while in Stirling it would be after 1 month but not again until a 2 year follow up; whereas a volunteer in West Dunbartonshire will receive a follow-up at referral stage, 1 month, 3 months, 6 months and 12 months, and in Angus they will be tracked at 2, 4 and 6 weeks. The type of contact at these time intervals also varies as some are contacted by phone, while others are sent surveys or requests for feedback by or post. In South Ayrshire a combination approach has been attempted previously through Customer Surveys and contacting the volunteer by both and phone for updates; however, this has become too costly going forward and using Survey Monkey is now being explored as an option. Some Interfaces track volunteers through feedback from the volunteer involving organisation that the volunteer is placed with. Interfaces have reported difficulty in tracking volunteers after placements. South Lanarkshire for example has 288 volunteers registered on VBay but notes that there could be a lot more as follow-ups have not been carried out due to lack of capacity and/or volunteers not getting back to us. In Argyll & Bute VBay has been used but only for some placements because they have found it to be inaccurate and not fit for purpose. Across Argyll & Bute s remote communities the type of organisations who would involve volunteers do not exists; rather volunteering is supported within communities to tackle social isolation, exclusion, access deprivation. Argyll & Bute has have developed their own system based on Timesonline which ensures we capture the personal information securely which impacts on the guidance and support to volunteers Number of Registered Volunteers and Number of Opportunities registered on VBay. Of all volunteers registered, Interfaces reported a total of: 7,597 were unemployed 2,977 had a health issue or needed support 8,014 were under 25 2,033 were over 60 Interfaces reported a total of 18,852 volunteering opportunities registered on VBay with 4,318 opportunities being registered in the last 12 months. One Interface noted that many of the opportunities registered on VBay require more than one volunteer and therefore the number of volunteering opportunities available and registered on VBay will be well in excess of 18,852. For a full breakdown of figures see Appendix Table 2.4 and Table 2.5.

9 page 16 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page Volunteering Outcomes Interfaces identified with all sixteen National Outcomes in relation to volunteering development work. More than half of Interfaces identified with eight of the National Outcomes as follows, beginning with the most commonly identified outcome (exact number of Interfaces identifying with the outcome are shown in parenthesis): Our young people are successful learners, confident individuals, effective contributors and responsible citizens (31) We have strong, resilient and supportive communities where people take responsibility for their own actions and how they affect others (29) We realise our full economic potential with more and better opportunities for our people (26) We are better educated, more skilled and more successful, renowned for our research and innovation (24) We have tackled the significant inequalities in Scottish society (22) Our people are able to maintain their independence as they get older and are able to access appropriate support when they need it (20) We live longer, healthier lives (19) We have improved the life chances for children, young people and families at risk (17) Volunteering Development Case Studies Interface work on volunteering development has impacted on both individual volunteers and community or Third Sector organisations. Here are three case studies as examples of the impact of volunteering development: East Lothian The Fraser Centre Community Trust is a new project developing a former cinema into a learning centre, community cafe and auditorium. The project manager (himself a volunteer) approached the volunteer centre in August for advice and support regarding the involvement of volunteers which resulted in the following outcomes: Supported by the youth development worker, a small group of young people experiencing difficulties in school began volunteering at the Centre where they have transformed the building inside and out. In the process they learnt how to paint and wallpaper; and they produced a Noah s Ark mural for a children s area. Five volunteers obtained Saltire Challenge Awards, 3 achieved 200 hour Ascent and 1 achieved 50 hour Ascent. The Fraser Centre nominated the group for Inspiring Volunteering Awards Positive feedback on the impact of volunteering at the Fraser Centre on the young people was received from the Depute Head Teacher at Preston Lodge High School as pupil confidence built from strength to strength. Argyll & Bute In Argyll & Bute volunteering development work aims to support those people who are the life blood of our communities and to ensure that volunteering is inclusive, equitable, accessible and supportive. As an example of the impact this can have on an individual volunteer Argyll & Bute provided two quotes from a volunteer. September 2011:... live in a caravan, unemployed and isolated socially and economically. The Jobcentre suggested I contact the volunteer centre at AVA and introduced me. They spoke about what I could do and introduced me to some local groups they helped me see the skills I had and also enrolled me on their social enterprise course. February 2012: I have now moved into Campbeltown helped by volunteers who gave transport and helped me move could not have done so without. I have joined the Gym and am meeting new people. I use my artistic skills to volunteer at S Kintyre Development Trust and am training with Childrens Befrienders; I hope to be volunteering with them soon. I complete and have my certificate in social enterprise and hope to start teaching art classes. None of this would have happened without AVA and I feel much more confident and have found my self-esteem. South Lanarkshire In South Lanarkshire volunteering development work has been carried out with the established organisation New Lanark Trust. The Trust operates in the rural area of a very small village on the outskirts of a large town. The Trust were keen to involve local volunteers in a heritage project to establish a study room for maps, books, etc which the public could access at New Lanark Mill. The Trust sought assistance in recruiting volunteers, volunteer training and policies and procedures. Support was provided to write volunteer policy, volunteer agreement and create paper work. Advice was given on good practice and procedures then the Trust was helped to complete a volunteer opportunity form to advertise for volunteers through the TSI directory and on the Volunteer Scotland Website. Within two months six interested volunteers had been forwarded to the Trust and they asked for advertisement of the volunteer opportunity to stop. The six volunteers have all completed training and are now busy working on the study room project. The Trust have continued to attend training and participate in thematic networks; they are now considering where else volunteers could be recruited to add value to their organisation and provide new services to the public visiting the site. VC staff supported the Fraser Centre to develop volunteer management policies and practice. The Fraser Centre has commenced Volunteer Friendly and aim to achieve the award next year. Councillor has nominated the project manage for Inspiring Volunteering Awards.

10 page 18 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page Social Enterprise Development Examples of Developing Social Enterprise There is a significant spread of Social Enterprise activity across the Network; in some areas Social Enterprise Networks are long-established, and social enterprises are linking well into the third sector landscape; in others areas these relationships are just forming. In general reports reflected increased activity in the second-half of the year. Three examples of Interface work to develop Social Enterprises are reported below, as characteristic of the range of activity taking place now across TSIs: South Ayrshire In the last twelve months South Ayrshire has set up their own Social Enterprise. The resulting first-hand experience gained is proving valuable in enabling the Interface to identify the best method of support for emerging Social Enterprises. Through the knowledge gained in setting up their own Enterprise South Ayrshire have created a pipeline, which, if funding can be sourced from the Local Authority, would ensure a clear path for start-up Social Enterprises to become established and begin trading within a relatively short space of time. This pipeline would apply to both individuals and community groups. Edinburgh Edinburgh appointed a Social Enterprise Network Co-ordinator in July 2011 to manage and co-ordinate activities; including: representation; information sharing; and promotion of new business opportunities. A business support service was developed to meet gaps in support service provision for Social Enterprises. This includes a funding allocation of last resort to access professional services up to the value of 500, these can include: specific employment law advice; property valuation; tax/vat advice; review of contract, etc. Seven Social Enterprise Network meetings were run, facilitating peer support, information sharing, promotion of Enterprises and cross referrals of business. Training and learning opportunities were developed to meet the needs of Social Enterprises, including a study tour to Ayrshire. The SEN organised a Social Enterprise summit to promote different and new business models of Social Enterprise development: this attracted 54 participants. Network membership grew to 57 Social Enterprises. An Edinburgh Social Enterprise website was developed to help promote, support and strengthen Social Enterprises. This website also acts as a portal to other support services including: Just Enterprise, Growth Fund, Business Gateway and TSI partners. A directory of local Social Enterprises was produced along with a promotional leaflet. The interests of Social Enterprises were represented at a range of events, partnership meetings and forums. Falkirk Falkirk assisted organisations in developing Social Enterprises by supporting start-ups and pilots in partnership with statutory partners including schools; and actively developing Social Enterprise initiatives, often in partnership with others. The existing skills and resources of in-house staff were complimented with a Social Enterprise Intern and, for the first time in Falkirk, a Social Enterprise forum was established. Discussions have started with a landmark Lottery project (The Helix) to develop Social Enterprise opportunities, specifically through the development of a Social Enterprise zone. A paper put to the CPP Leadership Group proposed that Falkirk TSI lead on the development of a Social Enterprise Action Plan for the area. It was agreed that through engagement with partners and stakeholders Falkirk TSI would develop a plan which will include agreed actions and will then report back to the CPP. Where appropriate to do so, referrals were made to ensure the best service for clients Referrals to Specialist Social Enterprise Programmes Interfaces reported a significant number of referrals to the three specific Social Enterprise programmes operating over the period: (figures in brackets reflect activity at 6-month point) 1,310 to the Just Enterprise Programme (795) 983 to the Social Entrepreneurs Fund (478) 1,052 to the Enterprise Growth Fund (1,002 at half-year; fund closed) There has been a significant, encouraging increase in the number of referrals made to the 2 ongoing SE support programmes since the last reporting period. However there continue to be dramatic differences in the number of referrals reported in different Interface areas. For example, Aberdeen reported no referral to programmes, whereas South Ayrshire reported 305 referrals a blanket referral of all agencies - to each of the programmes. Most other TSIs had referred on a selective, but increasingly proactive way, as knowledge of the programmes has increased, and links have been made with specialist SE agencies. In addition, workshops designed to de-mystify the Social Enterprise model have been offered, this was over-subscribed and the feedback was extremely positive. Procurement training was also offered but the take-up was poor.

11 page 20 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page Social Enterprise Outcomes Interfaces identified with all sixteen National Outcomes in relation to Social Enterprise development work. More than half of Interfaces identified with five of the National Outcomes while just less than half identified with a further three outcomes as follows, beginning with the most commonly identified outcome (exact number of Interfaces identifying with the outcome are shown in parenthesis): We realise our full economic potential with more and better employment opportunities for our people (28) We have strong, resilient and supportive communities where people take responsibility for their own actions and how they affect others (23) We have tackled the significant inequalities in Scottish society (20) We live in a Scotland that is the most attractive place for doing business in Europe (18) We are better educated, more skilled and more successful, renowned for our research and innovation (16) We live longer, healthier lives (14) Our people are able to maintain their independence as they get older and are able to access appropriate support when they need it (14) Our public services are high quality, continually improving, efficient and responsive to local people s needs (14) Social Enterprise Case Studies Interfaces were asked to provide a case study of a particular Social Enterprise which has been supported through their work which illustrates the impact of their Social Enterprise support. Interfaces were able to demonstrate that they have been involved in supporting a wide range of different organisations, from Community groups starting up to take over the running of facilities which Local Authorities planned to close, to assisting established enterprises which had run into difficulty. Here are just three examples of the case studies reported: Aberdeenshire The Local Authority was going to close a museum so a new Social Enterprise was being established to take over the asset. The Chairperson of the Social Enterprise attended a local network meeting seeking a range of information and support where he admitted that he was struggling to get things established. He was given a range of information on: constituting; volunteer support and good practice; accessible training; etc. Six months later the organization has been established and has exceeded expected visitor numbers. The Chairperson still attends the network meetings and now has a range of support available to the organisation. Western Isles The Western Isles case study demonstrates how effective the right support at the right time can be and the enormous difference that can be made to an organisations future. Staran Transport has grown out of a project which provided disabled transport to the Local Authority. In the last year the business has moved to new, far more substantial premises which have enabled the minibus and other vehicle fleet to increase from 9 vehicles to 19, including two electric vehicles. The increased space has also enabled: the development of a bicycle repair facility; a full MOT centre; a car body spray area; lawnmower and small appliance repair project; development of work with young adults with a history of car misdemeanours; community storage; and a boat building project for disadvantaged men. Staran Transport now has contracts with Comhairle nan Eilian Siar, Hebridean Housing Partnership and the NHS Western Isles and is entirely grant free. Fifteen people are employed by the organisation. This was made possible by acquiring a disused asset, bringing that asset into the community sector and through support including: business planning, financial planning, support with tendering for contracts and employment law. East Renfrewshire VAER was approached by Neilston Community Repair regarding setting up a Social Enterprise. The group aimed to make a stronger, safer community and to provide volunteering opportunities for people affected by mental ill-health to increase their potential for employment, educational advancement and to reduce fear within the Neilston community by bridging generational or class gaps through providing an affordable or free odd-job service encompassing: decorating, household repairs and gardening. Volunteers deliver services to those who are social isolated, elderly people and those affected by physical disability, this assists both the recipient of the work and the volunteer who is enabled to develop new skills in a safe and welcoming environment. VAER supported the group to: set up a steering group to manage the project; develop their constitution; work on feasibility study to assess the need for their project; learn about child protection and working with vulnerable groups; work towards the Volunteer Friendly award, whilst developing policies and procedures which provided them with a strong framework for involving volunteers from the beginning. Volunteer management training and further facilitation sessions helped to ensure the groups understanding and responsibilities within their policies. Help was provided with finding seed funding from the Local Authority and charity trusts to develop the service and pricing structures established to work towards a self-funding Social Enterprise creating employment for local people.

12 page 22 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page Supporting and Developing a Strong Third Sector Supporting Third Sector Organisations Interfaces were asked to report the number of organisations they supported: through short advice, defined as a phone call or ; through in-depth consultancy or one-to-one support; through training provided by their Interface; and how many participants attended training provided by their Interface (including those out with the Third Sector). In total Interfaces reported that: over 32,025 organisations were supported through short advice 7,910 organisations received in-depth consultancy or one-to-one support 3,871 organisations sent staff or volunteers on training provided by the Interface most Common Areas in which Support was Provided Common themes emerged across the Interface reports in terms of the type of support which they most commonly provide to the Third Sector. Support in terms of governance, policy and procedure was the most commonly identified area along with funding and finance, which included sourcing funding to replace or support Local Authority or other public sector finance. One Interface highlighted the increasing demand for funding advice and support commenting: funding, funding, funding every success matched with a cut or inability to attract continuation funding. Other commonly recurring support areas include: volunteer management; mandatory training (for example Health & Safety); employment and HR issues and responsibilities; compliance with external regulation; PVG applications. With broadly similar common areas of support offered across the Interfaces, Dundee TSI s breakdown of the one-to-one support it has individually provided over the last 12 months gives a good flavour of the broader Network offer to the TS. 62 instances of support relating to Charitable Recognition including Charity Law, OSCR Compliance, setting up and amendment to governing documents. 45 instances of advice relating to Financial Management. 16 Independent Examinations were conducted. 32 instances of support in relation to Meetings, Governance and Committee Development 36 instances of support in relation to training, business planning and organisational development. 56 Grantfinder Searches Supporting Third Sector Organisations Outcomes Interfaces identified with all sixteen National Outcomes in relation to supporting Third Sector organisations. More than half of Interfaces identified with eight of the National Outcomes and half identified with one of the outcomes as follows, beginning with the most commonly identified outcome (exact number of Interfaces identifying with the outcome are shown in parenthesis): We have strong, resilient and supportive communities where people take responsibility for their own actions and how they affect others (29) We have tackled the significant inequalities in Scottish society (22) We realise our full economic potential with more and better employment opportunities for our people (21) 9,844 participants attended the training provided by the Interface The exact number of organisations receiving short advice is not clear as Edinburgh reported that short advice was given to over 3,000 organisations through phone calls and over 400 organisations received short advice by . Other Interfaces have also indicated that they do not currently have a suitable means of recording and monitoring short advice provided to the Sector. 24 instances of support in relation to Protection Responsibilities and Health & Safety 13 support interventions in relation to Monitoring and Evaluation including advice on quality standards. 64 instances of support relating to HR Recruitment & Management 72 enquiries in relation to volunteering including assistance with recruitment and selection, support & supervision and accreditation. Our people are able to maintain their independence as they get older and are able to access appropriate support when they need it (19) We are better educated, more skilled and more successful, renowned for our research and innovation (17) Our public services are high quality, continually improving, efficient and responsive to local people s needs (17) We live longer, healthier lives (17) 14 enquiries relating to specific projects e.g. Reshaping Care 13 enquiries relating to Number Ten rental 41 enquiries requiring signposting, contact information, membership enquiries or information regarding publications. We live in well-designed, sustainable places where we are able to access the amenities and services we need (16) We value and enjoy our built and natural environment and protect it and enhance it for future generations (15)

13 page 24 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page Supporting Third Sector Organisations Case Studies The examples provided by Interfaces as case studies illustrating the support they provide to Third Sector organisations highlighted the varied issues which emerge from the Sector. Case studies ranged from straight forward advice to secure funding for specific projects to crisis intervention. As evidenced by the three examples below: Orkney A local golf club had developed an initiative to work specifically with young people to encourage them to take up the sport. Free tuition was provided and the club membership fee was waived until the young person was in a position to make a commitment to the club. The club was concerned that less fortunate or disadvantaged young people were unable to take advantage of this offer because they did not have access to the equipment and the club was unable to provide this to them. The club approached VAO for advice on funding sources and finally decided to make an application to 2014 Communities. Through VAO support the application was submitted and the received the maximum funding available. Although still a relatively small amount of money this has enabled the club to successfully extend the offer to learn about the sport to more disadvantaged young people. A comment from the club: I would like to thank you for advising me on the way forward, this means that we can promote the game and buy new equipment for the youngsters. Highland Skye & Lochalsh CVO have provided support services which have assisted a rural community in retaining their sole community venue. The small village, with a total population of 37 people, faces many challenges including a lack of amenities and transport. Following an initial enquiry from the committee about personal liability and concerns about non-compliance, discussions unearthed a complex set of governance issues. In response to the committee s request for assistance a tailored interactive governance workshop was run as part of a committee meeting. This enabled exploration of options for incorporated structures and refreshed the committee s understanding and awareness of their legal responsibilities as charity trustees. As a direct result of this support the committee is better equipped to carry out plans which tap into the tourism potential of the village, thus making the vital local venue more sustainable. Dundee Following a funding cut and a reduction in selfgenerated income, a small charity situated in an area of deprivation faced a crisis. The charity had continued to operate at the same level despite the reduction in income. The situation was exacerbated by the fact that they had inappropriately used under spend without consent of the funder. It was at this point that the organisation approached DVA for support. The funder wanted them to cut the project, which generated income, and focus on their other work. The charity committee regarded this project as a vital service for their community and were not prepared to let it go; they believed that through marketing the project could still be self financing. Radical changes were required and through the support of DVA negotiations with the funder began. DVA s intervention gave the funder more confidence in the committee s proposals; to reduce staff costs by deleting two posts and creating one new post. Staff were offered redundancy, the committee were supported with recruitment and selection for the new co-ordinator post. The charity continues to deliver existing projects and has been revitalised. The Board reported that they now feel more skilled and more confident to carry out their responsibilities as employers. 2.4 Building a Strong Third Sector Relationship with Community Planning Representation on CPP Boards Given the very broad range of CPP models and variable nature of partnership activity across all LA areas, and given the range of interpretation of what constitutes involvement, it is difficult to make reliable comparison and identify contrasting activity across LA areas, and reflect the nuances of what are very complex and interactive relationships between the TS and public agencies. All 32 Interface reports have confirmed involvement in Community Planning with a permanent place on the CPP at its highest level. 28 Interfaces are involved to some extent (sometimes nominally) at all stages of the Community Planning Partnership decision making process - East Renfrewshire; Fife; Highland and Dumfries & Galloway report that they are not involved at all stages. Similarly, 27 Interfaces were involved in signing off the SOA. East Ayrshire; Highland; Glasgow, Stirling and the Western Isles reported that they were not involved - or were only minimally involved - in this process. Those Interfaces which reported that they are not involved in some of aspects of CPP were asked what involvement their Interface has at the CPP. Highland, Dumfries & Galloway and the Western Isles did not add any additional explanation. East Ayrshire explained that core partners are responsible for signing off the SOA. In East Ayrshire Core Partners consist of East Ayrshire Council, NHS Ayrshire and Arran, Police and Fire Brigade. VAEA is involved in most levels of the community planning process. East Renfrewshire VA were involved in all but the final stage of community planning, namely budget setting. In East Renfrewshire it appears that each of the partners manages their own finances as they relate to East Renfrewshire with the Cabinet making final decisions on Council spend. Information from wider partnership is used to make these decisions. Attempts are being made to ensure data collection and impact of Third Sector can be captured at performance and accountability level to show the breadth and scope of Third Sector service delivery. For Fife the no refers to involvement in the Community Planning Executive Group (FPEG). There was involvement in the previous incarnation of this group but following a restructuring exercise Fife TSI involvement was limited to the high-level partnership board. Finally, in Stirling, Stirlingshire Voluntary Enterprise sit on the Executive Delivery Group of the Stirling CPP. Ref the SOA process, Glasgow reported an absence of consultation with/ broader engagement by the TSEC or TS Forum in SOA planning and development, but some limited representation by TS reps in discussions on the SOA.

14 page 26 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page A Strong Third Sector Relationship with CPP Case Studies Interfaces were asked to provide a case study to illustrate the impact of their work on community planning. Argyll & Bute When Argyll was hit by storms and electrical outages some communities and vulnerable individuals were without power while shops, cafes and restaurants were without supplies for up to five days. Over the vast and rural area most people assisted other where possible but it was due to the close working relationship at strategic level that the Interface could be contacted by senior management and service heads to co-operate in a planned way, despite the unforeseen nature, to mitigate effects wherever possible. Volunteers transported people to places with power; food supplies were arranged using contacts throughout the voluntary sector and communications (with some difficulty as mobile contact, and most landlines were lost) were maintained on a personal basis. The value of the Third Sector was demonstrated and this near catastrophe led to an invitation onto the Project Storm team to evaluate community resilience to emergencies and ensure that future joint plans are in place. Perth & Kinross The CPP asked VAP to plan and deliver a local, multi agency event with a focus on GIRFEC and Child Protection. VAP worked collaboratively with one of the Local Authority planning officers to design, co-ordinate and deliver a very successful half-day event entitled Better Outcomes which brought operational staff representing all of the CPP agencies together. VAP also helped to facilitate and lead on some of the workshops. Outcomes from this event helped to inform the GIRFEC Guidance and Child Protection Guidelines which were in development. All agencies (including voluntary sector staff) now enjoy a clear understanding of these systems and procedures. It has helped multi-agency assessment teams to build good relationships and common understanding. West Dunbartonshire West Dunbartonshire point to the circulation, feedback and amendments made to the draft SOA as an example of the stronger working relationship between the Interface and the CPP staff. This showed that the Third Sector s feedback and input was constructively received and included. 2.5 Additional Four Function Information Interfaces were asked whether there was anything that they wanted to add in relation to the four Interface Functions which was not captured in the specified sections of the reporting template, for example any unexpected positive outcomes. Interfaces took this opportunity to express a wide-range of additional information and comments including that: partners must be more willing to treat Third Sector partners as real partners. A number of Interfaces took the opportunity to report close partnership working, including with CPP, on specific projects and a boost to the profile of the Third Sector through increased representation and participation at strategic levels. Work which many Interfaces are focusing on around RCOP was identified as a key area in which the skills of the Third Sector can be highlighted to partners, raising the reputation of the Sector. Included here are a small selection of the examples, issues and activities which Interfaces provided as additional information: Argyll & Bute: took the opportunity to provide further examples of the activities they have been working on including being: asked by Joint Improvement Team to provide case histories and are now working within the change fund to embed a cultural change and workforce development across public, third and independent sectors including developing a learning and leadership programme which can be rolled out across sectors. We are working with partners to enshrine co-production within third sector organisations based on our experience of delivering co-produced services for seven years; our expertise is now sought widely. Our work with disadvantaged and disabled young volunteers is not reflected elsewhere we offer our own local 25 hour awards for those young people for whom 25 hours is a major achievement deserving of recognition. Dumfries & Galloway: highlighted work with local schools to promote volunteering and citizenship which has increased young people s awareness of the wider community benefits of volunteering. Highland: stated that it is important not to underestimate the importance of practical services in rural areas where no other support agencies/facilities exist for example room hire, secretarial services, photocopying. Highland also took the opportunity to note that: for such a sparsely populated area there is a great deal of voluntary work mainly unrealised by those involved. This is usually accepted as an expectation and in small communities is an absolute necessity for social interactions. The support to the voluntary sector could achieve much more working with those individuals if resources were stabilised at least and future funding secure for longer term planning. For Moray: it was important to recognise that whilst the individual organisations within Moray Interface have continued to deliver on the 4 Interface functions, the level of activity has been compromised. This is as a direct consequence of the failure, as yet, in establishing a fully functioning Interface. Considerable energy has been expended on attempting to develop a structure and business plan that are now redundant as they are not fit for purpose. However from 1st April 2012 positive moves have been made. South Lanarkshire: identified an unexpected outcome as a result of their activities as there has been an increase in Social Enterprise activity and a rise in the number of start-up organisations. They explain that whilst this has been influenced by the economic climate we believe that Interface activity and promotion has given many of these groups the impetus to start up knowing that support is available and that grant funding is not the only option.

15 page 28 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 29 Section Positive Feedback Many Interfaces reported that they recognised an improvement as they found the reporting more straight-forward and easier to complete. As one Interface commented: in general we found this reporting template to be more straightforward and relevant to our needs. The ability to collate responses in a Word format prior to transfer to the Survey Monkey was reported as useful and made it easier to complete the final report. One Interface explained: Survey Monkey has made this so much easier to complete, although not being able to move to the next page until all questions are completed was a pain. Separating reporting into the four strands was appreciated as a means of clearly defining the work of Interfaces which isn t always clear when staff input across all four strands. 3.2 Negative Feedback Interfaces continued to find reporting onerous, they reported that it was difficult to avoid duplication in answer as they found the questions repetitive (particularly in the Social Enterprise section) and thought that the reporting still required too much narrative. Interfaces indicated that many of the negative comments which they originally raised during the first reporting period are still relevant, particularly that the report was too long. One Interface objected to the form being tinkered with for half year reporting, they felt that minor changes, particularly in formatting and numbering could have waited until the next year. A lack of space to fully respond was a common recurrence in negative feedback. Some Interfaces are not convinced that this reporting allows them to fully report the volume, quantity, quality or breadth of their work and they would have preferred to submit additional documents as they did previously but were asked not to. It should be noted that although guidelines stated that answers should be no longer than 200 words this limit was often exceeded by Interfaces, while others remained within the limit. As a result some Interfaces may have deliberately limited detail and content to report within the limitations where others have continued to include vast amounts of additional content. This has an impact on the fairness and equality of reporting across the Interfaces as well as increasing the burden of review and analysis work. There was some understanding expressed in the need for word limits from other Interfaces with one Interface stating that the discipline of sticking to 200 words is welcome and another commenting that although limitation of words is a challenge we appreciate the need for streamlined answers. Some Interfaces struggled with the Survey Monkey reporting format and criticised the process as they found it difficult and cumbersome, particularly where several staff were involved in the reporting process. One Interface commented that they found it a bit of a nuisance that you can t leave bits and go back but can only continue by completing each section completely. Two Interfaces noted that they found the reporting positive and appreciated being able to collate in a Word format prior to submission, therefore perhaps guidance hints or suggestions could be issued along with definitive questions in advance of reporting as Interfaces also found that they had endeavoured to gather information which was requested in the last report only to discover that it was not required this time but other information which they did not monitor was required. 3.3 Specific Issues and Concerns An error in the report format resulted in being unable to adequately respond to Question 31. The question asked Interfaces to provide an explanation where they reported that they did not make any referrals but when an explanation was included the system said that the information was not given in a valid format; therefore Interfaces were unable to provide an explanation. Double counting, especially of the larger volume figures, was raised as a concern until Milo is fully operational, particularly in Interfaces where multiple autonomous partner organisations collect data independently so, for example, the same third sector organisation may access support from various Interface member organisations for an issue and be recorded by all. Data collection generally was also identified as an area of concern as some Interfaces report that they find VBay not fit for purpose while their own databases may not capture all of the data required; as a result at least one Interface found that hand-counting had to be employed to gather all of the necessary data, making reporting a time and resource intensive activity. Interfaces reported concern that the current form does not enable reporting to reflect the scope and complexity of work on Third Sector capacity building. Interfaces do not feel that Question 44 adequately reflects the work they do, as singly recording the numbers of organisations does not reflect how many times those organisations are supported.

16 page 30 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 31 Appendices Clarity of definition has been requested for several questions: Question 7 Number of volunteers. Some Interfaces have indicated that they have included staff who work for the Interface who are core staff (i.e. funded by the Scottish Government) as well as staff who work for separately funded projects but do work for the Interface. One Interface suggests that in future there could be two parts to this question to reflect this type of structure. Question 9 About the local Third Sector: Number of organisations registered with the Interface. To define what is meant by nos of organisations registered with Interface as it was unclear to those reporting whether this means registered members, registered services users or stakeholders. Question 72 How can you best support social enterprise development over the next 3 years? There was a request to understand why this question is being asked specifically about social enterprise and not the other 3 functions? 3.4 Suggestions for Improvement One Interface commented that they felt that the reporting was heading in the right direction but still difficult to avoid duplication in the answers, and still too much narrative. They suggested that a more succinct process could be provided which would collect more factual data alongside case studies and could be formatted through tick lists under the four headings asking what services does you Interface provide with the ability to select other services not listed above and add content if necessary. They felt that this would enable a clearer picture of what is available in different areas for Third Sector organisations with supporting case studies. Another Interface suggested that more questions which would give statistical data be easier for Interfaces to report as they could easily be pulled from Milo, for example the number of interactions. A definitive template and questions, issued well in advance to Interfaces would benefit reporting as it could be easily shared with local partners, reducing the need to write and then collate multiple reports while engaging all partners in responses. It was also suggested that having fewer questions but more guidance would enable more consistency in approaches from different Interfaces. It was suggested that two 6-month reports could be considered rather than a 6 and then 12 month report. If they were structured the same the two 6 month reports could then be automatically collated to produce a 12 month report. Currently the production of a 12 month report involves going over a lot of old ground and doesn t highlight any changes clearly. It was requested that it would be useful for Interfaces if they were able to print the document at the end of submission. Rather than completing the reporting template in future one Interface stated that all information, particularly numerical data should be drawn directly from Milo in the future. Table 1.1 Illustrating staff (full time employees based on 37.5 hour working week), volunteers and populations served by each Interface * * * fte based on 35 hour working week KEY Number of staff working for the Interface: total 497 Number of volunteers: total 1,808 Size of population served: total 5,173, % (96,000) 0.9% (49,900) 0.4% (21,100) 0.4% (22,210) 2.9% (148,190) 2.8% (144,290) 2.4% (120,400) 2.0% (104,489) 1.9% (97,500) 1.8% (90,000) 1.6% (80,000) 1.6% (81,140) 1.7% (87,000) 3.0% (152,480) 2.7% (135,000) 2.7% (135,000) 2.2% (112,430) 2.2% (112,000) 1.6% (83,000) 0.5% (26,190) 1.8% (93,000) 2.2% (110,000) 4.3% (218,000) 4.7% (239,000) 4.3% (219,400) 3.4% (170,000) 3.4% (170,000) 7.1% (361,890) 6.4% (326,000) 6.1% (311,880) 9.3% (471,650) 11.5% (584,240)

17 page 32 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 33 Table 1.2 About the Local Third Sector. KEY Number of OSCR registered charities: total 20,361 Estimate total number of Third Sector organisations in each area: total 40,564 Number of organisations registered with the Interface: total 24,827 Number of volunteers as reported by Scottish Household Survey as a percentage: total number 809, , % 850 1, % % 845 1, % 627 1, % % % % % % 1,000 1,320 1, % 1, % % % % % 588 1,055 1, % % 1, % % % 295 1, % 635 1, , % % 1, , % % 7.8% 2,000 1,712 2,020 1, % 2,000 2,000 1, % 2,344 2,219 3,000 3, % 3, % 4,000+ 4,441

18 page 34 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 35 Table 2.1 MV Awards activity (26 TSIs) KEY MV 50 Hour Awards: total 2,670 MV 100 Hour Awards: total 1,790 MV 200 Hour Awards: total: 821 MV Registrations: total 7, ,820

19 page 36 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 37 Table 2.2 Saltire Pilot Numbers (6 TSIs) KEY Achieved Challenge: total 239 Achieved Approach: total 484 Achieved Ascent: total 719 Achieved Summit: total 11 Table 2.3 Volunteering Enquiries, Registered Volunteers and Volunteer Placements KEY Registered Volunteers: total 22,057 Volunteer Placements: total 12,793 Volunteering Enquiries: total 59,247 4,605 6,137 4, , , , , , , ,645 1,929 2, ,028 1, , , ,077 1, , ,681 1,258 3,546 1, ,568 8,510

20 page 38 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 39 Table 2.4 Number of Registered Volunteers who were: unemployed; declared a health issue or support needs; were under 25; or were over 60. KEY Unemployed: total 7,597 Health Issue or Support Needs: total 2,977 Under 25: total: 8,014 Over 60: total 2,

21 page 40 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 41 Table 2.5 Number of volunteering opportunities registered on VBay ,019 KEY Total Opportunities Overall: total 18,852 Opportunities registered in last 12 months: total 4,318 Strategic Plan Summary Voluntary Action Scotland Development, Representation and Co-Ordination of Third Sector Interests in Scotland ,498 2,023 2,921 A Vision of: Consistent and relevant third sector services for all communities of Scotland Strategic representation and influence of the third sector in national policy development and its outcomes Leadership of the localism agenda via strategic alliances, partnership and providing local intelligence about communities. Five Priorities: 1. Promoting and marketing the outputs of the TSI network 2. Defining and reinforcing the VAS and TSI identity 3. More involvement of the third sector in reshaping public services 4. Strategic relationship and partnership agreements with other agencies to assure relevant service delivery 5. Securing new resources and infrastructure development for the TSI network. Operational Effectiveness through: Gathering and using information about TSI activity to promote the voice of the sector from an informed base Ensuring consistent and high quality services adopting agreed common service standards Promoting and delivering the Saltire Awards for volunteering and young people Developing VAS s governance and staff resources to improve performance Supporting TSIs in involvement in the Change Funds, social enterprise development and wider community empowerment action ,000 1,279 Setting monitoring and evaluation frameworks for VAS and the TSIs with Scottish Government Directing the strategic development of improvement services for the third sector

22 page 42 Monitoring Report Review April March 2012 Monitoring Report Review April March 2012 page 43 Voluntary Action Scotland and Scotland s network of Third Sector Interfaces work at a national and local level to promote, develop and represent Scotland s third sector, social enterprises and volunteering. The 32 Interfaces are key partners in each local Community Planning Partnership promoting and supporting the role of the third sector and volunteering in improving the delivery of public services across every community in Scotland. For more information about the work of Voluntary Action Scotland (VAS) or Third Sector Interfaces please contact VAS: Tel: info@voluntaryactionscotland.org.uk Alternatively, you can visit our website:

23 Registered office: Unit 6, Callendar Business Park, Callendar Road, Falkirk, FK1 1XR. Voluntary Action Scotland is a Company Limited by Guarantee in Scotland, No. SC and Registered Charity No. SC