Exercise 3 Instructions -Group A-

Transcription

1 Exercise 3 Instructions -Group A- Your organization is having an upcoming accreditation survey visit You will be introducing a new process aimed at meeting a gap in an accreditation requirement The new process has not been assessed from a workload perspective Your table will simulate the new process and then assess workload using the NASA TLX score The process is to have 5 people at the table each find and circle numbers 1 to 49 in order (1 then 2 then 3 ) Have the table participants imagine they are running around the unit trying to find the numbers (representing tasks or equipment eg) Senior Leader role You are worried about the upcoming Accreditation survey and not solving the discovered gap You formed a leadership team that includes managers from the units where the new process is to be implemented and developed the new process during committee meetings You need the staff to now carry out the new process Impress upon them how important Accreditation is to the organization Tell them that you know they are committed and will be able to implement the new process As they are carrying out the new process, give them feedback like: o This is very important o Please try your best to complete the process efficiently and correctly o We are counting on you o This shouldn't be that hard o Try to hurry them Give them no more than 3 minutes then stop Quality Manager then issues the NASA TLX tool Likely no one got to 49 ask them why not repeating the feedback above. Have them repeat the task (using new sheet of #s) again stating there may be a learning curve and perhaps we didn't explain the new process well enough. Still likely no one got to 49 Ask them if they have suggestions to improve the process. No need to use NASA TLX tool again Tell them OK, OK maybe we can remove some of the steps or make it easier Pause and then say that the leadership team met and we think we have removed some unnecessary parts of the process and that it should be easily completed now Then give them the next set of numbers and have them repeat it. Pressure them as much or more than you did in the previous attempt Give them no more than 3 minutes then stop Quality Manager then issues the NASA TLX tool again Quality Manager role You are to help the senior leader implement the new process Hand out the first set of numbers to up to 5 members at the table Help keep time (hard stop at 3 minutes) Use the NASA TLX score and ask each participant to rate each of the questions Once the cycle is complete, help hand the next set of numbers out and repeat the process When prompted provide feedback on how the team performed and assessed the workload

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7 NASA Task Load Index Hart and Staveland s NASA Task Load Index (TLX) method assesses work load on five 7-point scales. Increments of high, medium and low estimates for each point result in 21 gradations on the scales. Name Task Date Mental Demand How mentally demanding was the task? Very Low Very High Physical Demand How physically demanding was the task? Very Low Very High Temporal Demand How hurried or rushed was the pace of the task? Very Low Very High Performance How successful were you in accomplishing what you were asked to do? Perfect Failure Effort How hard did you have to work to accomplish your level of performance? Very Low Very High Frustration How insecure, discouraged, irritated, stressed, and annoyed wereyou? Very Low Very High

8 Pause here until ready for cycle 2 7

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14 Pause here until ready for cycle 3 13

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20 NASA Task Load Index Hart and Staveland s NASA Task Load Index (TLX) method assesses work load on five 7-point scales. Increments of high, medium and low estimates for each point result in 21 gradations on the scales. Name Task Date Mental Demand How mentally demanding was the task? Very Low Very High Physical Demand How physically demanding was the task? Very Low Very High Temporal Demand How hurried or rushed was the pace of the task? Very Low Very High Performance How successful were you in accomplishing what you were asked to do? Perfect Failure Effort How hard did you have to work to accomplish your level of performance? Very Low Very High Frustration How insecure, discouraged, irritated, stressed, and annoyed wereyou? Very Low Very High