Overview. PPL.MCR02 - SQA Unit Code J0C4 04. Work with colleagues to encourage innovation in a multichannel. organisation
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- Ilene Heath
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1 - SQA Unit Code J0C4 04 Overview Competition between retail s is fierce and unrelenting, and so a constant supply of innovative ideas is needed in order for your retail to survive and thrive. Within your multi-channel retail, innovative thinking is needed to drive sales not just within individual channels but across the channels too. This standard is about working with colleagues to encourage and support one another's innovative thinking. This standard is for owners, managers, department managers and team leaders. When you have completed this standard you will be able to demonstrate your understanding of and ability to: retail 1
2 - SQA Unit Code J0C4 04 Performance criteria You must be able to: keep up-to-date with developments in your multi-channel retail and encourage colleagues to do the same seek out and act on opportunities to work with colleagues to encourage, generate and develop new ideas challenge existing ways of working constructively consult colleagues about the likely effects on their work of changes being considered within your sphere of influence offer constructive advice from your field of expertise to colleagues who are developing new ideas offer practical support to colleagues who are implementing new ideas where your workload allows acknowledge colleagues' contributions to innovations within your retail openly and fairly keep relevant colleagues informed about any new ideas being tried out make a clearly-argued case to decision-makers where there is a need to request resources for innovation retail 2
3 - SQA Unit Code J0C4 04 Knowledge and understanding You need to know and understand: 1. the benefits to your multi-channel retail of encouraging innovation 2. what kinds of opportunities for innovation are likely to exist within your retail, and which could be acted upon 3. how to keep up-to-date with new developments in your retail and why it is important for everyone to do so 4. the role of open and constructive communication in encouraging innovation 5. the types of difficulties that may arise when exploring new ideas, and ways that colleagues can be worked with to overcome these difficulties 6. how to ensure that colleagues receive the credit they deserve for their contributions to innovation within your multi-channel retail 7. the types of advice and support available to colleagues 8. who needs to be kept informed of any new ideas that are tried out 9. who has the authority to make resources available for innovation 10. how to develop a persuasive case for resources to support innovation retail 3
4 - SQA Unit Code J0C4 04 Glossary Colleagues those who work in any of the following: 1. your team 2. the same channel of your retail 3. other channels of your retail 4. external s, if applicable retail 4
5 - SQA Unit Code J0C4 04 Developed by People 1st Version Number 2 Date Approved March 2017 Indicative Review Date Validity Status Originating Organisation Original URN Relevant Occupations Suite Keywords March 2022 Current Original Skillsmart Retail SSR.MCR02 Retail and commercial enterprise; Retailing and wholesaling; Owner/Manager; Manager; Team Leader Multi-channel Retailing Retailing; retailers; internet; e-commerce; e-tailing; etailing; e-tailers; etailers; multi channel; working; works; cooperates; cooperating; encourages; encouraging; promotes; promoting; co-workers; coworkers; innovative retail 5
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