Diversity and Inclusion 2016

Transcription

1 Diversity and Inclusion 2016

2 AtlantiCare continues to embrace its strategic commitment to diversity and inclusion. Our initiatives consist of multi-faceted approaches to also ensure alignment with our 5Bs Performance Excellence Commitments: Best People and Workplace, Best Customer Experience, Best Financial Performance, Best Growth, Best Quality. Our goal is to sustain a seamless culture of inclusion where our workforce and customers feel valued and respected. We continue to achieve these goals by providing a path of intentional behavioral strategies that create an inclusive environment. This culture of inclusion is not possible without the unwavering support of our leadership team, and the dedication of our Diversity and Inclusion Council, and Employee Resource Groups. This report highlights our 2016 Diversity and Inclusion efforts and accomplishments. AtlantiCare sincerely hopes that it inspires you to join us in our continued efforts to strengthen our position as a leader in inclusive practices for our workforce and customers. In unity and health, Nilda Mahrer, CDP, CAAP Manager, HR Programs

3 Diversity and Inclusion Strategic Purpose To further position AtlantiCare as a leader and trusted partner in the delivery of culturally competent and respectful health care services to our diverse community. We will recruit a workforce reflective of the communities we serve. We will foster an environment that values diversity and encourages employees to reach their full potential. We will provide customer experiences reflective of beliefs, cultural and community practices to foster an environment of respect for our diverse patients and their families. We will achieve our organizational vision of building healthy communities.

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5 Employees Making A Difference: Employee Resource Groups At the heart of our Diversity and Inclusion initiatives are our dedicated Employee Resource Groups. The next few pages will provide an overview of their 2016 contributions. ALMA (AtlantiCare Latinos Moving Ahead) APEG (Asian Pacific Employee Group) CAARE (Creating Accessibility, Awareness, Respect and Empowerment) HONORS (Helping Our military with Navigation, Opportunities, Resources and Support) LEADS (Leadership, Education, Advocacy, Diversity, Support) LEGACY (Leaders, Empowering, Generations, AtlantiCare and You) PATHS (Peace, Acceptance, Trust, Healing and Spirituality) PRIDE (Promoting Respect, Individuality, Diversity and Equality)

6 ERG Membership Growth Our groups continue to see growth in membership. The below chart demonstrates the growth since the inception of our ERG journey. ERG Membership

7 Employee Engagement When our employees are engaged, AtlantiCare reaches its full potential. Our employee engagement levels continue to steadily increase within our diverse workforce population. The below chart demonstrates the engagement levels of dimensions of diversity represented by our ERGs.

8 Workforce Engagement Activities spearheaded by our ERGs assist us with creating an enriching and inclusive workplace for our employees. Below is a list of 2016 activities that supported this goal. Hosted various cultural and community events at our Mainland, City, and Airport Commerce facilities. Hosted the 5 th Annual Strength In Diversity event keynote presentation, education, and networking. Provided LGBT and Transgender education sessions for staff. Awarded 4 th Diversity Champion Award to an ALMA(Hispanic) member. Designed and delivered a Lessin Your Stressin event in support of work life balance. Hosted Lunch and Learns on the following topics: Embracing Our Disabilities: Our Stories ; Facing Addictions as a Family ; Care of Catholic Patients ; Care of Jewish Patients ; Nurturing Our Spirits at Work. Launched Sacred Space to support employee s spiritual needs.

9 Embracing Diversity: The Patient Experience Guided by our Starfish story, every employee understands that we can make a difference one patient at a time. We see each patient as more than just a person seeking healthcare services. They are someone s family member and loved one with unique values, beliefs and perspectives. The following are 2016 activities that were pursued to provide exceptional patient experiences. Created LGBTQ Health webpage on Designated Combat Wounded Veteran parking spots at various facilities. Obtained Healthcare Equality Index (HEI) Leader status for AtlantiCare for 5 consecutive years. Patient Equal Visitation policy highlighted in Human Rights Campaign (HRC) Hospital Resource Guide as best practice. Donated breastfeeding cooler bags to new moms in OB departments.

10 Embracing Diversity: The Patient Experience - continued Developed process for LGBTQ data collection in patient electronic medical records. Provided various educational session for physicians and staff on culturally competent health care practices. Created new policy: Access Guidelines for Quality Care for Transgender Patients. Added sexual orientation and gender identity to PressGaney patient surveys. Re-signed multiple single-stall bathrooms at Mainland to be gender neutral.

11 Healthcare Equality Index Our PRIDE group spearheaded the work to revise internal workplace and patient policies and practices which has led to ARMC designation as a Leader in Healthcare Equality for six (6) consecutive years. In 2016, the following were identified as best practices and highlighted in the Human Rights Campaign Resource Guide for hospitals: Patient Visitation Policy HIPAA education on specific privacy needs of LGBTQ patients

12 2016 ERG Community Engagement and Outreach ERGs have become the go-to groups to assist with community outreach, and customer experience initiatives. Below is a list of our 2016 ERG internal and external community outreach efforts. AC Rescue Mission - assisted with Mission Health Picnic & clothing drive ARMC Mainland Pediatrics - donated new toys and artwork for playroom ARMC OB Department - donated breast milk cooler bags to new moms ARMC - Worlds Aids Day ceremony ARMC Pastoral Care - donated prayer rugs for Muslim patients and family members Adelaides Place - monetary donation Atlantic County Special Services School - sponsored aspects of school senior Prom Beth El Synagogue - provided staff education on Care of Jewish Patients Community Food Bank of NJ - food collection Covenant House - made monetary donation & participated in Sleep-Out Easter Seals of Northfield - monetary donation Estell Manor Middle School - participated in Career Fair Day Faces4Autism - monetary donation and participation in annual walk Greater Atlantic City LGBT Alliance - made monetary donation Greater Atlantic City LGBT Alliance - Wreath ceremony and prayer vigil - Pulse Victims Hammonton Back to School Fair - represented AtlantiCare Hispanic Alliance of AC - volunteered at 3 Kings Day celebration Islamic Academy of Southern New Jersey - donated AED machine Islamic Academy of Southern New Jersey - Nutrition program presentation Kloc Event Pleasantville - healthy exercise program Pleasantville Schools - Nutrition program presentation - 5th year Pleasantville Schools Spring Arts Festival - represented AtlantiCare Philadelphia Veterans Job Fair - supported HR with fair Rolling Thunder Veteran Group - partnered to visit patients during Veterans Day United Way - Day of Action

13 2016 ERG Community Engagement and Outreach 2016 ERG Community Engagement and Outreach

14 Fundraising Through fundraising activities, our ERGs are able to provide financial and in-kind support to internal and external programs and organizations. Additionally, these funds also support their annual educational and cultural activities. In 2016, our ERGs, raised $18, A total of $7,680 was donated as listed below ERG Giving Programs/Organizations Amount AtlantiCare Healthy Schools $ Scholarships - Hispanic Students $1, Islamic Academy of Southern NJ $ AtlantiCare Pharmacy $ Atlantic County Special Services School $ Faces4Autism $ Adelaide's Place $ Covenant House $1, Easter Seals of Northfield $1, Greater Atlantic City GLBT Alliance $1, $7,680.00

15 Annual ERG Diversity Event In 2016, we hosted our 5th Annual Strength in Diversity Event. The event was attended by over 200 employees, students, and community members. Keynote Presentation: Drum Cafe

16 Diversity Champion Award Awarded to an employee that has demonstrated a commitment to diversity and inclusion through external community service. Presentation of the award is made at our annual diversity and inclusion event Richard Gulite 2014 Tracey Triniwell 2015 Christine Guzman 2016 Jackie Witherspoon

17 Our differences will continue to make a difference! The national landscape of healthcare is rapidly evolving and will require transformational behaviors and enhanced efforts on equity of care. Integration of inclusion into all of our systems to maintain a culturally competent environment reflective of the communities served will continue to be a priority for AtlantiCare. Our Diversity and Inclusion efforts will continue to expand throughout our AtlantiCare system and create new opportunities as we embrace our integration process with Geisinger Health System. We will continue to identify innovative inclusion strategies to: Recruit and retain a workforce reflective of communities served Sustain our employee engagement levels Create additional pathways to exceptional patient experiences Create and sustain community partnerships Join us on our journey to inclusive and healthier communities!

18 To learn more about Diversity and Inclusion at AtlantiCare, please contact: Nilda Mahrer Manager, HR Programs (609)