Model Curriculum. Analyst-Research SECTOR: SUB-SECTOR: OCCUPATION: REFERENCE ID: NSQF LEVEL:

Transcription

1 Model Curriculum SECTOR: SUB-SECTOR: OCCUPATION: REFERENCE ID: NSQF LEVEL: IT-ITeS Business Process Management Knowledge Services - Research SSC/Q

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3 Table of Contents Curriculum / Syllabus 4 Carry out primary research for clients 5 Create documents for knowledge sharing 5 Manage your work to meet requirements 6 Work effectively with colleagues 6 Maintain a healthy, safe and secure working environment 6 Provide data/information in standard formats 7 Develop your knowledge, skills and competence 7 Unique Equipment Required: 7 Trainer Prerequisites for Job role: mapped to Qualification Pack: SSC/Q Annexure: Assessment Criteria 10 3

4 CURRICULUM / SYLLABUS This program is aimed at training candidates for the job of a in the IT-ITeS Sector/Industry and aims at building the following key competencies amongst the learner. Program Name Qualification Pack Name & Reference ID. ID SSC/Q2601 Version No. 1.0 Version Update Date 31/01/2015 Pre-requisites to Training Training Outcomes Bachelor's Degree/ Diploma in any discipline After completing this programme, participants will be able to: Carry out primary research for clients Carry out secondary research for clients Create documents for knowledge sharing Manage your work to meet requirements Work effectively with colleagues Maintain a healthy, safe and secure working environment Provide data/information in standard formats Develop your knowledge, skills and competence 4

5 This course encompasses all Eight National Occupational Standards (NOS) of Qualification Pack issued by IT-ITeS Sector Skills Council NASSCOM. Sr. No. Module Key Learning Outcomes Equipment Required 1. Carry out primary research for clients establish clearly the objectives and scope of the analysis Refer to Unique Equipment Required obtain guidance from appropriate people to identify suitable data sources to agree the methodological 35:00 approach obtain and structure data using standard templates and 65:00 tools validate data accurately and identify anomalies obtain guidance from appropriate people on how to handle anomalies in data carry out rule-based analysis of the data in line with the SSC/N2601 analysis plan validate the results of your analysis according to statistical guidelines review the results of your analysis with appropriate people undertake modifications to your analysis based on inputs from appropriate people draw justifiable inferences from your analysis present the results and inferences from your analysis using standard templates and tools comply with your organization s policies, procedures and guidelines when carrying out rule-based quantitative analysis 2. Carry out secondary research for clients 15:00 35:00 SSC/N Create documents for knowledge sharing 12:00 establish with appropriate people the purpose, scope, formats and target audience for the documents access existing documents, language standards, templates and documentation tools from your organization s knowledge base liaise with appropriate people to obtain and verify the information required for the documents confirm the content and structure of the documents with appropriate people create documents using standard templates and agreed language standards review documents with appropriate people and incorporate their inputs submit documents for approval by appropriate people publish documents in agreed formats update your organization s knowledge base with the documents comply with your organization s policies, procedures and guidelines when creating documents for knowledge sharing establish and agree your work requirements with appropriate people keep your immediate work area clean and tidy utilize your time effectively use resources correctly and efficiently treat confidential information correctly 5

6 Sr. No. Module Key Learning Outcomes Equipment Required 38:00 SSC/N0703 work in line with your organization s policies and procedures work within the limits of your job role obtain guidance from appropriate people, where necessary ensure your work meets the agreed requirements 4. Manage your work to meet requirements 12:00 38:00 SSC/N9001 communicate with colleagues clearly, concisely and accurately work with colleagues to integrate your work effectively with theirs pass on essential information to colleagues in line with organizational requirements work in ways that show respect for colleagues carry out commitments you have made to colleagues let colleagues know in good time if you cannot carry out your commitments, explaining the reasons identify any problems you have working with colleagues and take the initiative to solve these problems follow the organization s policies and procedures for working with colleagues 5. Work effectively with colleagues 10:00 40:00 SSC/N9002 communicate with colleagues clearly, concisely and accurately work with colleagues to integrate your work effectively with theirs pass on essential information to colleagues in line with organizational requirements work in ways that show respect for colleagues carry out commitments you have made to colleagues let colleagues know in good time if you cannot carry out your commitments, explaining the reasons identify any problems you have working with colleagues and take the initiative to solve these problems follow the organization s policies and procedures for working with colleagues 6. Maintain a healthy, safe and secure working environment 7:00 18:00 establish and agree with appropriate people the data/information you need to provide, the formats in which you need to provide it, and when you need to provide it obtain the data/information from reliable sources check that the data/information is accurate, complete and up-to-date obtain advice or guidance from appropriate people where there are problems with the data/information 6

7 Sr. No. Module Key Learning Outcomes Equipment Required SSC/N Provide data/information in standard formats 12:00 38:00 SSC/N Develop your knowledge, skills and competence 5:00 20:00 SSC/N9005 carry out rule-based analysis of the data/information, if required insert the data/information into the agreed formats check the accuracy of your work, involving colleagues where required report any unresolved anomalies in the data/information to appropriate people provide complete, accurate and up-to-date data/information to the appropriate people in the required formats on time obtain advice and guidance from appropriate people to develop your knowledge, skills and competence identify accurately the knowledge and skills you need for your job role identify accurately your current level of knowledge, skills and competence and any learning and development needs agree with appropriate people a plan of learning and development activities to address your learning needs undertake learning and development activities in line with your plan apply your new knowledge and skills in the workplace, under supervision obtain feedback from appropriate people on your knowledge and skills and how effectively you apply them review your knowledge, skills and competence regularly and take appropriate action obtain advice and guidance from appropriate people to develop your knowledge, skills and competence identify accurately the knowledge and skills you need for your job role identify accurately your current level of knowledge, skills and competence and any learning and development needs agree with appropriate people a plan of learning and development activities to address your learning needs undertake learning and development activities in line with your plan apply your new knowledge and skills in the workplace, under supervision obtain feedback from appropriate people on your knowledge and skills and how effectively you apply them Total Duration: 108:00 292:00 Unique Equipment Required: Training room should be fully furnished with the following equipment / tools / accessories. Additional / specific resources, wherever applicable (e.g. Hardware, software) are indicated in the main text corresponding to relevant learning outcome. Domain NOS requirements Access to Customer survey tools (e.g. survey monkey, google consumer survey), data analysis tools such as MS-Excel, SPSS, MatLab, R Audio / Video / text Recording tools MS-Excel, SPSS and content analysis tools such as Google Analytic 7

8 Sr. No. Module Key Learning Outcomes Equipment Required Access to a variety of journals, data sites and databases for international / national govt, competitive and other related data e.g. CMIE Prowess, National Census data, Bureau of Labour and Statistics for various countries, forrester.com, marketresearch.com Common Requirements Comfortable seats with adequate lighting, controlled temperature and acoustics for training and learning White Board, Markers and Eraser Projector with screen Flip chart with markers Faculty s PC/Laptop with latest configuration and internet connection Supporting software / applications for projecting audio, video, recording, Presentation Tools to support learning activities: o Intranet o o IMs o Learning management system e.g. Moodle, Blackboard to enable blended learning Microphone / voice system for lecture and class activities Handy Camera Stationery kit Staples, Glue, Chart Paper, Sketch Pens, Paint Box, Scale, A4 Sheets For IT Lab sessions: Computer Lab with 1:1 PC:trainee ratio and having internet connection, MS Office / Open office, Browser, Outlook / Any other Client and chat tools. Assessment and Test Tools for day to day online Tests and Assessments For team discussions: Adequate seating arrangement in full / half circle format for one or more teams as per planned team composition. Reading Resources: Access to relevant sample documents and learning forums to enable self-study before and after each training session. 8

9 Grand Total Course Duration: 400 Hours 0 Minutes (This syllabus/ curriculum has been approved IT-ITeS Sector Skills Council NASSCOM.) Notes from IT-ITeS Sector Skills Council NASSCOM 1. This document outlines the broad scope of coverage. This should be linked with OBF and training delivery plan. OBF (Outcome based framework) reflects the pedagogy used to ensure an expected outcome. Training delivery plan focuses on the sequence of delivery. 2. Though many NOSs have some seemingly common outcomes, notably core/generic, professional and technical skills, it is imperative to understand the contextual difference between them. Training providers are advised to, a. Embed such skills development in the learning pedagogy for each expected outcome b. Prepare a detailed session plan for training delivery with focus on sequence and duration of training 3. Run a diagnostic test to assess prior learning of students and help trainers / students identify the need for gap training and suitable training methodology. Accordingly, more introductory level sessions may be included in guided or self-paced mode of learning. E.g. adding some sessions on Functional English or Use of Internet and MS Office. 9

10 Trainer Prerequisites for Job role: mapped to Qualification Pack: SSC/Q2601 Sr. No. Area Details 1 Job Description To deliver accredited training service, mapping to the curriculum detailed above, in accordance with the Qualification Pack SSC/Q Personal Attributes Aptitude to conduct training, and pre/ post work to ensure competent, employable candidates at the end of the training. Strong communication skills, interpersonal skills, ability to work as part of a team; a passion for quality and for developing others; well-organised and focused, eager to learn and keep oneself updated with the latest in the mentioned field. 3 Minimum Educational Qualifications Individuals with strong command over english language are desirable, as this job involves direct interaction with internal and external clients. He/ She must have proficiency in Microsoft Office tools. The individual must have strong analytical skills. Bachelor's Degree/ Diploma in any discipline 4a Domain Certification Minimum accepted score in SSC Assessment is 90% per NOS being taught in SSC/Q2601. Additional certification in research techniques and tools such as SPSS, Excel, SSAB, SSRB, Big Data etc. 4b Platform Certification Recommended that the Trainer is certified for the Job Role: Trainer mapped to the Qualification Pack: SSC/Q1402. Minimum accepted score is 70% per NOS. 5 Experience Field experience: Minimum 2 years experience in the same domain Training experience: 1 year preferred 10

11 Annexure: Assessment Criteria Assessment Criteria Job Role Qualification Pack Sector Skill Council SSC/Q2601 IT-ITeS Sr. Guidelines for Assessment No. 1 Criteria for assessment for each Qualification Pack (QP) will be created by the Sector Skill Council (SSC). Each performance criteria (PC) will be assigned Theory and Skill/Practical marks proportional to its importance in NOS. 2 The assessment will be conducted online through assessment providers authorised by SSC. 3 Format of questions will include a variety of styles suitable to the PC being tested such as multiple choice questions, fill in the blanks, situational judgment test, simulation and programming test. 4 To pass a QP, a trainee should pass each individual NOS. Standard passing criteria for each NOS is 70%. 5 For latest details on the assessment criteria, please visit 11

12 Assessable Outcomes Assessment criteria for the outcome Total Mark 1. SSC/N2101 (Carry out rule-based statistical analysis) 2. SSC/N0703 (Create documents for knowledge sharing) 3.SSC/N9001 (Manage your work to meet requirements) Out of Mark Allocations Theory Skills Practical PC1. establish clearly the objectives and scope of the analysis PC2. obtain guidance from appropriate people to identify suitable data sources to agree the methodological approach PC3. obtain and structure data using standard templates and tools PC4. validate data accurately and identify anomalies PC5. obtain guidance from appropriate people on how to handle anomalies in data PC6. carry out rule-based analysis of the data in line with the analysis plan PC7. validate the results of your analysis according to statistical guidelines PC8. review the results of your analysis with appropriate people PC9. undertake modifications to your analysis based on inputs from appropriate people PC10. draw justifiable inferences from your analysis PC11. present the results and inferences from your analysis using standard templates and tools PC12. comply with your organization s policies, procedures and guidelines when carrying out rule-based quantitative analysis Total PC1. establish with appropriate people the purpose, scope, formats and target audience for the documents PC2. access existing documents, language standards, templates and documentation tools from your organization s knowledge base PC3. liaise with appropriate people to obtain and verify the information required for the documents PC4. confirm the content and structure of the documents with appropriate people PC5. create documents using standard templates and agreed language standards PC6. review documents with appropriate people and incorporate their inputs PC7. submit documents for approval by appropriate people PC8. publish documents in agreed formats PC9. update your organization s knowledge base with the documents PC10. comply with your organization s policies, procedures and guidelines when creating documents for knowledge sharing Total PC1. establish and agree your work requirements with appropriate people PC2. keep your immediate work area clean and tidy

13 Assessable Outcomes Assessment criteria for the outcome Total Mark 4.SSC/N9002 effectively colleagues) (Work with 5.SSC/N9003 (Maintain a healthy, safe and secure working environment) 6.SSC/N9004 (Provide data/information in standard formats) Out of Mark Allocations Theory Skills Practical PC3. utilize your time effectively PC4. use resources correctly and efficiently PC5. treat confidential information correctly PC6. work in line with your organization s policies and procedures PC7. work within the limits of your job role PC8. obtain guidance from appropriate people, where necessary PC9. ensure your work meets the agreed requirements Total PC1. communicate with colleagues clearly, concisely and accurately PC2. work with colleagues to integrate your work effectively with theirs PC3. pass on essential information to colleagues in line with organizational requirements PC4. work in ways that show respect for colleagues PC5. carry out commitments you have made to 100 colleagues PC6. let colleagues know in good time if you cannot carry out your commitments, explaining the reasons PC7. identify any problems you have working with colleagues and take the initiative to solve these problems PC8. follow the organization s policies and procedures for working with colleagues Total c PC2. report any identified breaches in health, safety, and security policies and procedures to the designated person PC3. identify and correct any hazards that you can deal with safely, competently and within the limits of your authority PC4. report any hazards that you are not competent to deal with to the relevant person in line with organizational procedures and warn 100 other people who may be affected PC5. follow your organization s emergency procedures promptly, calmly, and efficiently PC6. identify and recommend opportunities for improving health, safety, and security to the designated person PC7. complete any health and safety records legibly and accurately Total PC1. establish and agree with appropriate people the data/information you need to provide, the formats in which you need to provide it, and when 100 you need to provide it

14 Assessable Outcomes Assessment criteria for the outcome Total Mark 7.SSC/N9005 (Develop your knowledge, skills and competence) Out of Mark Allocations Theory Skills Practical PC2. obtain the data/information from reliable sources PC3. check that the data/information is accurate, complete and up-to-date PC4. obtain advice or guidance from appropriate people where there are problems with the data/information PC5. carry out rule-based analysis of the data/information, if required PC6. insert the data/information into the agreed formats PC7. check the accuracy of your work, involving colleagues where required PC8. report any unresolved anomalies in the data/information to appropriate people PC9. provide complete, accurate and up-to-date data/information to the appropriate people in the required formats on time Total PC1. obtain advice and guidance from appropriate people to develop your knowledge, skills and competence PC2. identify accurately the knowledge and skills you need for your job role PC3. identify accurately your current level of knowledge, skills and competence and any learning and development needs PC4. agree with appropriate people a plan of learning and development activities to address 100 your learning needs PC5. undertake learning and development activities in line with your plan PC6. apply your new knowledge and skills in the workplace, under supervision PC7. obtain feedback from appropriate people on your knowledge and skills and how effectively you apply them PC8. review your knowledge, skills and competence regularly and take appropriate action Total