Employee Assistance Programme

Transcription

1 Working Body Employee Assistance Programme Proactive and accessible support for managing mental wellness Proactive Health Clinical Customer Services Stronger Minds OH Universal

2 Better mental health for better business For your business to be at its best, your employees must be too. Yet, 1 in 4 people1 in the UK will experience a mental health problem in any given year. That s why our Employee Assistance Programme supports your employees with early intervention, guiding on the little things through to life changing events keeping them in the best mental shape and protecting your productivity. ¹Mental Health Foundation 2015 Of those who have been diagnosed with a mental health condition... 73% 69% We ll help you: don t feel comfortable speaking to people at work about it worry that they will be judged because of it by people at work Source: AXA PPP healthcare 2014 research And mental health continues to be a major concern... 29% increase 2 70 billion in the number of working days lost to stress, depression and anxiety between 2010 and 2013 the estimated total that mental health in the workplace is costing the UK economy each year. Office of National Statistics 2014 OECD research Tackle mental health issues early getting your people the right support and back to their best quickly. 2 Ensure everyday challenges don t escalate providing assistance on the little things in life that can build up. 3 Be there with immediate clinically led support when needed all calls are answered by qualified counsellors. 4 Reduce absence and presenteeism, keeping your business running smoothly giving employees access to treatment faster, enabling them be back to full strength sooner. 5 Be the business people trust to put their wellbeing first by demonstrating a robust mental health strategy. I can t begin to tell you how relieved I was to know someone was out there and willing to listen to me. AXA PPP healthcare EAP member 3

3 AXA PPP healthcare s EAP offers exceptional service. The process is smooth, efficient, quick and helpful and our employees benefit from everyday support, through life management to confidential at times of need. Stuart Mackie, Head of Reward and Benefits, Galliford Try When you don t know where to turn Your 24/7 confidential support service We can now sleep at night Sometimes, daily life can seem full of challenges. So it s reassuring to know you ve got somewhere to turn when you need reliable information or support, and someone to talk to when things don t run as smoothly as you d like. As well as being able to offer you expert guidance on everyday matters, we re here for information and support with more serious problems too. Our next door neighbours used to play loud music nearly every night, often for hours at a time into the early hours of the morning. We had tried asking them politely to keep the volume down but it seemed to have no effect. Something not quite right? After reaching the end of our tether we called be supported. They discussed with us all of our possible options to try and resolve the situation. Including what our legal position was and what to do in case we needed to involve the police. This enabled us to tackle the problem more confidently and since then our neighbour has been much more considerate with the volume! What can be supported help YOU with? We can also give you guidance when you re experiencing a medical issue. And we re here whenever you need to talk about something more personal, such as when you re feeling upset, worried or stressed. We offer a completely free, confidential and impartial service. Simply give us a call and let us know what issue you re facing, and we ll talk to you about the sort of guidance, information or support we can offer. What help can I get? Common aspects of life where we offer information, support and include: When you don t know where to When you turn Home or work issues We offer practical, impartial information and support on everyday matters ranging from financial and legal matters (such as dealing with debt, buying a house and consumer rights) to home and family issues. Challenging situations Whatever situation you re facing you can call us for support from our qualified practitioners. You can call us as many times as you need too we re here 24/7 to take your call. Just talking about the problem over the phone can feel like a huge step forward. Medical concerns Simply call us and we can provide medical support to help reduce the stress of your medical worries. Whether you re calling because you have late night worries about your child s health, or you have some questions that you forgot to ask your GP, it s likely that we ll be able to provide you with the information and help you need. don t know where to turn Continued over page> be supported is a completely confidential service. We will not tell your employer or anyone else that you ve called. or access AXA PPP healthcare All rights reserved. Information is accurate at the time of writing. PB51768/ Home or work issues We can you help and advice in sorting We offeroffer practical, impartial information and support outeveryday everyday matters worries and concerns on ranging from with financial and legal expert guidance, and support. matters to home information and family issues. Prioritise your employees mental wellness with clinically led: Information Support Counselling Challenging situations This service is completely confidential We may not be able to help with your laundry, but we can help with all sorts of everyday worries and concerns, as well as support with more serious problems. Whatever situation you re facing you can call us for support from our qualified practitioners. You can call us as many times as you need too we re here 24/7 to take your call. Just talking about the problem over the phone can feel like a huge step forward. Medical concerns Simply call us and we can provide medical support to help reduce the stress of your medical worries. Whether you re calling because you have late night worries about your child s health, or you have some questions that you forgot to ask your GP, it s likely that we ll be able to provide you with the information and help you need. This service is completely confidential. Information Support Counselling Your be supported service Coming Soon Wednesday 15th September Unlimited phone support or access AXA PPP healthcare All rights reserved. Information is accurate at the time of writing. PB52568/07.14 AXA PPP healthcare All rights reserved. Information is accurate at the time of writing. PB54892/ AXA PPP healthcare All rights reserved. Information is accurate at the time of writing. PB44386/03.15 Every call answered by a qualified counsellor, ensuring immediate clinical support. 24/7 medical information All day every day clinical service line staffed by nurses and pharmacists to provide expert medical guidance. LifeManagement support Access to support and guidance on a range of everyday matters, such as financial, legal, consumer, family care and housing issues. Face-to-face when clinically appropriate Up to five face-to-face sessions with all complex cases assessed and directed by fully trained psychologists. Online portal A wealth of up-to-date tools, information, guidance and accessible support online 24/7. Counselling via Taking the strain off your managers Management consultancy delivers support for your line managers when day-to-day team management becomes challenging. Whether it s providing guidance on approaching difficult conversations, tackling performance issues or managing long term absence our experts are on hand to ensure your managers have first hand support when dealing with complex situations. Promoting your service We ll work with you to effectively promote your Employee Assistance Programme, branded be supported. We ll provide you with the tools and materials to support you from launch through to sustained engagement, ensuring you get the most from your investment and, most importantly, for your workforce. Combine wellbeing events from our Proactive Health services and build even greater awareness of your wellbeing initiatives. e- allows employees to access discretely and confidentially at a time and place that suits them. 4 5

4 PLACEHOLDER I can t begin to tell you how relieved I was to know someone was out there and willing to listen to me. Member of AXA PPP healthcare s Employee Assistance Programme How it works The moment your employees start to experience a challenging situation our clinically led EAP service is on hand. They ll help to remove the barriers to seeking support and be there to talk providing timely, confidential guidance as early as possible. Employee referred by Occupational Health Management Self Employee receives counsellor assessment Our qualified counsellors will be the first point of contact for all employees. After conducting the initial assessment our counsellors will triage the employee to the most appropriate path for treatment. Psychological consultation (when clinically necessary) Face-to-face Online (e-) Telephone Self-help LifeManagement TM AXA PPP healthcare has both EAP Premier and Essential services available reflecting different options to suit your business needs. Support and guidance your employees can rely on Call us today and we ll help you explore the solution that s right for your business. Call: Visit: axappphealthcare.co.uk 6 7

5 PB57564a/12.15 AXA PPP healthcare, Phillips House, Crescent Road, Tunbridge Wells, Kent TN1 2PL. AXA PPP healthcare Limited. Registered Office: 5 Old Broad Street, London EC2N 1AD, United Kingdom. Registered in England No Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. AXA PPP healthcare We may record and/or monitor calls for quality assurance, training and as a record of our conversation.