OPPD Business Transformation

Transcription

1 OPPD Business Transformation Best Place to Work Strategic Initiative Board of Directors Update November 14,

2 BPTW Overview/Scope Current State Opportunity How We ll Do It Future State OPPD is transforming and we must create an environment where current and future employees can excel Increase employee engagement to drive organizational performance Listen to employees and offer the experiences that attract and retain the right talent A high performing organization where employees are able to do their best work everyday The environment is changing and so are we. We re defining what we need to create a workplace that enables employees and the business to thrive. Strategic Directive SD-8 Employee Relations Targeted Impact The development and maintenance of an inclusive workplace reflective of OPPD s core values that engages and inspires employees to commit to the vision and mission of OPPD. November Business Transformation: BPTW 2

3 Key Trends & Considerations 1. Employees expectations are rising As the business transforms, the employee experience is more important than ever Balance between personal and work life Customized programs and benefits Partnership in career development 2. We care about each other Demonstrate core value Build trust Increase engagement 3. Satisfied employees drive operational excellence Productivity & discretionary effort increase Better enabled to meet business objectives Prerequisite to customer satisfaction November Business Transformation BPTW 3

4 BPTW Initiative Framework 3-Pronged Approach 1. Employee Experience Employees perceptions about their interactions with the organization (policies, physical environment, tools, organizational processes, leadership practices) 2. Employment Value Proposition (EVP) The offerings provided to employees in return for the value they bring the organization (compensation, benefits, developmental opportunities, programs, services) 3. Employee Engagement The strength of the mental and emotional connection employees feel toward their place of work (3C s: clarity, connection, care) Local companies who have earned the Best Place to Work status November Business Transformation: BPTW 4

5 Progress-to-Date Researched Best Practices Administered BPTW4U Survey, communicated results to leaders, and encouraged meaningful commitment plans Conduct Clarity Open Houses 1Q, 2Q, 3Q, 4Q, 1Q, 2018 Conducted Focus Groups to define areas that influence employee experience: >140 employees 12 employee segments 8 areas defined Validated areas that most influence employee experience Pay & Benefits Work Life Balance Learning & Development Building plans to improve employee engagement, employee experience, and the employment value proposition

6 What Would Make OPPD a BPTW for You? Factors Key Takeaways 1. Pay & Benefits A one size fits all approach to pay and benefits is no longer suitable. 2. Training & Development 3. Work Life Balance Employees have responsibility for their development, but they expect opportunities to develop skills and guidance on potential career paths. Employees are striving to strike a balance between work and personal life and are looking for flexibility to keep these important aspects in equilibrium. 4. Culture & Values Employees want a safe and healthy work environment. They value the workfamily feel that they experience at OPPD and want it preserved. 5. Leadership Employees value relationships with leadership. They want to be treated fairly and to be able to contribute to the mission of the organization. 6. Communications Employees appreciate improvements made in communicating corporate information. They want clarity around changes and decisions. 7. Operations & Processes 8. Tools & Technology Employees are committed to continual improvements. They want to understand how cost cuts impact the quantity and quality of work. Employees want the necessary technologies to improve the effectiveness and efficiency of their work. 6

7 Next Steps Action Item Clarity Open Houses Pay & Benefits o Rewards & Recognition o Wellness o Community Service Work-Life Balance o Alternative Work Spaces/Locations Learning & Development o Skills Building & Career Opportunities Due November - January What does great look like to you? 7