Interest-Based Job Development Negotiation
|
|
|
- Charles O’Brien’
- 5 years ago
- Views:
Transcription
1 Interest-Based Job Development Negotiation Communication Strategies for Customized Employment Cary Griffin Associates LLC
2 Interest-Based Negotiation: Getting Started CE s Foundation is based on Non- Comparative Processes CE creates new or modified jobs CE uses an Economic Development Model CE finds the Jobs Behind the Jobs
3 Interest-Based Negotiation: Jobs Behind Jobs
4 Myths In All Negotiation lies the potential for Conflict It s Dysfunctional Represents a Communication Breakdown Ignore & it goes Away All Conflicts can be Solved
5 Questions The Shadow of the Future? Walk Away Position? Big Win/little win? Wimp/Wimp? p
6 Common Ground Employers love Creating Jobs We Need to Create Jobs Lots of Common Ground Where s the Disconnect?
7
8 Job Creation/Resource Ownership ID Employer Needs Match to Consumer Interests, Skills, Talents Enhance Contribution thru Exploitable Resources Ti, Joseph, et al
9 Amalgamated Funding Interest-Based Approaches may require Funding Flexibility May Require New Funders Dave & Bill/Habitat Productions (
10 Root Causes: Relationship Problems Strong Emotions Misperceptions & Stereotypes Poor Communications Negative, Repetitive or Misunderstood Behavior History of Mistrust
11 Root Causes: Values Disconnects Day to Day Values Spiritual Values Self-Definition fi iti Values Sanctimony Superiority
12 Root Causes: Structural Problems Roles & Responsibilities Authority Physical Arrangements Time Resources
13 Root Causes: Data Problems Lack of Data The Incorrect Data The Wrong Data Poor Data Collection Improper Data Analysis
14 Root Causes: Interests Competing Needs & Desires Resource Acquisition or Loss Procedural Issues Psychological (Equity, Respect, Trust)
15 Organizational Conflict Sources Change Conflicting Goals & Objectives Unclear Purpose Limited Resources Mixed Values Instability
16 Change Cycle New Stuff Excitement!! Contentment Renewal Denial Confusion ANGER / Depression
17 Management/Negotiation Methods Competition (Win/Lose): When Quick Action is Required When Unpopular Changes must Occur When other methods Fail Where low Trust has Stalled Progress
18 Management/Negotiation Methods Accommodation (Lose/Win): Relationship Preservation Matters Issue Matters more to the Other Party You are seeking Growth from Others You are Setting the Stage for Reason
19 Management/Negotiation Methods Avoidance (Lose/Lose): Both parties see issue as Minor No One Gains from Resolution Stalling for Data Cooling off Period is Needed
20 Management/Negotiation Methods Compromise (Win/Lose Win/Lose) Need Agreement & Both Parties are Equally Powerful Need Common Ground to meet Mutual Goals Temporary fix for a Complex Issue Find Solution under Time Pressure
21 Management/Negotiation Methods Collaboration (Win/win) Preserving Important Relationships Do More with Less Do More with More Bring Innovation into Play Capture New Opportunities
22 Language Barriers: Talk at 3 Levels What the Speaker is Saying What the Speaker Thinks she is Saying What the Listener Thinks the Speaker is Saying
23 Communication Strategy Feel Felt Found
24 Communication Strategy: AEIOU Assume the other person Means Well Express Your Feelings Identify what you would like to Happen Outcome Expected Understanding di on a Mutual Basis
25 Communication Strategy: Planning Guidelines Anticipate Reactions Anticipate greatest Point of Resistance The Best Time & Place? What s in it for Them? Outline Key Phrases Left/Right Hand Analysis
26 Communication Strategy: Active Listening Basic Acknowledgements (Uh-huh; No Kidding?) Silence is Golden (Brings out more info) Questions (Wait, then probe) Paraphrase for Clarity Reflective Listening (You seem angry; I m concerned.)
27 Communication Strategy: Avoid Destructive Criticism Don t act while Angry Focus on Behavior, Not Personality Use Neutral Language ( This behavior NOT: You always ) Indicate a commitment to Resolution (Give Hope) Plan your Discussion
28 Negotiation From Smooth Talker to Smooth Listener From Win/Lose to Win/win No more Wimp/Wimp Game Theory: John Nash
29 Negotiation: The 5 Ps Prepare Probe Partner Propose Participate
30 Negotiation: Win/win Find Ways to Agree Remove Ego Be Inventive Be Innovative Increase the Pie
31 Negotiation: Win/win Know what They Really Want Know What You Really Want Explore Alternative ti Rewards & Responses Let them Win Some Don t Wimp into a Bad Deal
32 Negotiation: Win/win The Best Way to Get what You Need is to Help Others Get what They Need
33 Negotiation Types Wimp/Wimp: p Let s not fight Addicted: I love this house! Anxious: I hate buying cars! Apathetic: Let s get this over with. Amiable: How are the kids?
34 Negotiation Preparation Precedents Alternatives Mutual Interests (and Otherwise) Deadlines Strengths th & Weaknesses Highest Goal-Walk Away Position Strategy & Team
35 Negotiation: Probe Ask Why Hypothesize: What If? Ask Questions for Clarity Take inventory of What you do and do not know
36 Negotiation: Partner Who else can help? What s in it for us, together? Who has the resources we don t? Who do we need short & long term?
37 Negotiation: Propose Don t make the first offer Never (immediately) accept the first offer Set your aspirations high Slow down
38 Negotiation: Participate Put up or Shut up Roll up your sleeves Leverage Resources Bring in new partners to Expand & Improve
39 Negotiation: RAIDS (Emotional Tactics Defense) Recognize Emotions are a Tactic Ask how they handled similar Circumstances Identify exactly what emotion is being Employed Deflect emotion & focus on the Issues Suggest a Cooling-Off Period
40 Negotiation: Dealing with Difficult Negotiators Don t take it Personally; Don t get Personal Be Prepared; Have a Strategy Challenge the Premise Take a Time-Out Acknowledge their Pressures & Concerns Let them Win some
41 Negotiation from Weakness Abundance & Adventure Vs Scarcity & Dependence
42 Negotiation from Weakness Do you use Victim words? Are you stuck with old Ideas? Where do you agree with the other Party? Where s the Common Ground? Sometimes No Deal is the Best Deal
43 Build Relationships A 5% increase in Customer Retention can Double Small Business Profits Meet & Bond Vs Hit & Run Practice discovering Style, Recreational, Hobby, Family, Cultural, Civic links with others Be Sincere
Negotiation Skills. Copyright 2018 The Seller-Doer Academy 1. How to Test Your Value Proposition
Negotiation Skills How to Test Your Value Proposition The Seller Doer Academy for Civil Engineers has met the standards and requirements of the Registered Continuing Education Program. Credit earned on
Thomas-Kilmann Conflict Model
Thomas-Kilmann Conflict Model Avoiding: Not addressing the existence of conflict. Competing: Being assertive and pursuing your own concerns, sometimes at expense of others. Accommodating: Letting go of
Negotiation Boot Camp Or How to Resolve Conflict, Satisfy Customers and Make Better Deals By Ed Brodow
Negotiation Boot Camp Or How to Resolve Conflict, Satisfy Customers and Make Better Deals By Ed Brodow Destructive Assumptions We Have About Negotiation ASSUMPTION #1 The average person is not tough enough
Customized Job Development
Customized Job Development Griffin-Hammis Associates MNTAT.Org Job Development Myth of the Labor Market Employers are Always Hiring Broken Windows Theory and the Image of People with Disabilities & CRPs
Customer Service Excellence Training from ProEdge Skills, Inc.
Importance of Service & Customer-Focused Attitude Sociologists claim that customer service is emotional labor. Being On all day is hard. Customers get upset, yet the customer service professional cannot.
Conflict. Dr. Robert Hurley. Page 1
Conflict Dr. Robert Hurley Page 1 Definition of Conflict When incompatible activities exist. When another individual or group interferes (actively or passively) in meeting your goals or objectives. Page
Cu C st s o t m o er e S er e vi v c i e c e is i a Moving Target V1 6/2014
Customer Service is a Moving Target V1 6/2014 Objectives As airlines look for ways to increase their revenue, they are looking at what kinds of ancillary fees they can charge customers. These changes can
Understanding Conflict
Chapter 2 Understanding Conflict A logical place to begin the study of mediation skills and process is to examine the nature of conflict and typical strategies for dealing with conflict. In this chapter,
THE MUTUAL GAINS APPROACH TO NEGOTIATION: A FOUR-STEP PROCESS
THE MUTUAL GAINS APPROACH TO NEGOTIATION: A FOUR-STEP PROCESS Introduction The Mutual Gains Approach to Negotiation is highly valuable in situations where many stakeholders are negotiating a complex set
9/2/2017. Conflict Resolution Professional Skills Development 201 Presented to Georgia Clerks Education Institute September 11, 2017
Conflict Resolution Professional Skills Development 201 Presented to Georgia Clerks Education Institute September 11, 2017 Presented by Raytheon M. Rawls, J.D. Learning Objectives Identify Explore Understand
Negotiation Skills. Suggested questions you can use to kick-off group discussion; large group or break up to small groups:
Negotiation Skills Negotiation is the process of discussion between two or more disputants, who seek to find a solution to a common problem, one that meets their needs and interests acceptably. Learning
Managing and Motivating
Presented by Cassandra Peck Managing and Motivating the Most Challenging Employee Types Why Do They Do What They Do? What You ll Learn Challenging employee types you re most likely to run into learn why
Teams. The Who, What, How and Why. Emily Insalaco Manager of Behavior Programs Denver Zoo
Teams The Who, What, How and Why Emily Insalaco Manager of Behavior Programs Denver Zoo None of us is as smart as all of us. Ken Blanchard Why do we want or need teams? Advantages to a Team Approach: They
Conflict Resolution. Harvard Medical School, Dental School and School of Public Health. Linda Wilcox, Ombudsperson
Harvard Medical School, Dental School and School of Public Health Conflict Resolution Linda Wilcox, Ombudsperson linda_wilcox@hms.harvard.edu Linda Wilcox, Harvard University General Principles Conflict
J. Fernando Vega-Riveros, Ph.D. 2/19/2010 ECE Department - University of Puerto Rico 1
Teamwork, conflict & Negotiation J. Fernando Vega-Riveros, Ph.D. 2/19/2010 ECE Department - University of Puerto Rico 1 Purpose and Objectives To reflect on teamwork experiences and how teams are formed
Seven ways to be a highly effective person in any environment
IX. Committees and Teamwork A strong, functional committee structure is often the working base from which a society will be able to carry out its mission. The outcome of any committee effort provides opportunities
NEGOTIATION. MICHAEL J. LEECH TALK SENSE MEDIATION (312)
NEGOTIATION MICHAEL J. LEECH TALK SENSE MEDIATION (312) 250-8123 mleech@talk-sense.com I. The negotiation dance A. We do not trust the outcome without it. B. I own a car with blue book value of $25,000.
Preface: About This Study Guide Pre-Test: Test Your Knowledge I. Introduction: Constructive Disagreement vs. Destructive Conflict
CONTENTS Preface: About This Study Guide 2 Pre-Test: Test Your Knowledge 3 I. Introduction: Constructive Disagreement vs. Destructive Conflict 4 II. Sources: Making Conflicts Worse 8 Don t gossip or dwell
S.E.E.D. Professional Growth for Student Employees Moving Through Conflict
Presenter: Tracy Tarver Conflict Management and Dispute Resolution Office S.E.E.D. Professional Growth for Student Employees Moving Through Conflict 2 Setup Groups: Four or less Objective: build a wall
Managing Up, Down, and Around
Managing Up, Down, and Around Rich Orbé-Austin, PhD Dynamic Transitions Psychological Consulting January 2018 Session Objectives! To discuss the distinct challenges of management! To distinguish the varied
9/5/2013. Overview. Negotiating Inside the (Regulatory and Legal) Box. Objectives. Why?
9/5/2013 Overview Negotiating Inside the (Regulatory and Legal) Box Mark McCrea MN Department of Labor and Industry Workers Compensation Division Aimee Gourlay Mediation Center - 2 Objectives Why? 3 4
Organizational Behaviour
Bachelor of Commerce Programme Organizational Behaviour Dr Jan P Bosman, Ph.D The Da Vinci Institute for Technology Management (Pty) Ltd Registered with the Department of Education as a private higher
HABIT 4: THINK WIN/WIN. By Craig Kohn, WHS Based on The 7 Habits of Highly Effective People
HABIT 4: THINK WIN/WIN By Craig Kohn, WHS Based on The 7 Habits of Highly Effective People A Judicial Dilemma Imagine for a moment that you are a federal judge. In the case before you, the plaintiff is
CONFLICT IS AN ACTIVE DISAGREEMENT BETWEEN PEOPLE WITH
by Rose Seavey, MBA, BS, RN, CNOR, CRCST, CSPDT President/CEO of Seavey Healthcare Consulting Managing Conflict LEARNING OBJECTIVES 1. Explain organizational benefits of 2. Review five basic strategies
getabstract compressed knowledge Motivation Management Overall Applicability Innovation Style
Motivation Management Fueling Performance by Discovering What People Believe About Themselves and Their Organizations by Thad Green Davies-Black, 2000 268 pages Focus Leadership Strategy Sales & Marketing
ConvergenceCoaching, LLC
Our Objective To give you power in managing difficult conversations and generating collaborative solutions by studying conflict styles and a conflict management methodology Our Agenda Explore how to overcome
Conflict is a process that begins when one of the parties to an interaction perceives that another has frustrated, or is about to frustrate one of
Individual Reflection Conflict and Write the word conflict in the center of a blank piece of paper and draw a circle around it. Quickly jot down all the words and phrases you associate with the word conflict
Negotiation UQP1331 BASIC COMMUNICATION
Negotiation UQP1331 BASIC COMMUNICATION What is negotiation? Negotiation. The process of making joint decisions when the parties involved have different preferences. Workplace disagreements arise over
RETURN TO WORK Strategies for supporting the supervisor when mental health is a factor in the employee s return to work
ABSTRACT: Factors and strategies to help occupational health nurses assist in supporting the supervisor for return-to-work cases where the returning employee has experienced mental health issues. RETURN
ORION RESOURCES Solving the puzzle of smart hiring. Retained Search Quality A La Carte
ORION RESOURCES info@orionresources.com 206-382- 8400 Solving the puzzle of smart hiring. At Orion, we think it s time for some much needed innovation in recruiting. Why? Because standard recruiting services
Lean Leader Manual. How to Manage Operations in a Lean Environment
Lean Leader Manual How to Manage Operations in a Lean Environment About the Author Dan Burgos is an experienced business professional. With over 10 years of hands-on experience leading, and coaching organizations
Making Partnerships Work
Making Partnerships Work Top Tips for Influencing NHS Skills Development In the summer of 2013 we commissioned a piece of research to identify the competencies which will enable individuals and teams to
BSAD560 Intercultural Business Relations. Class 8: Organizational Cultures, Cross-Cultural Synergy, and Global Negotiations
BSAD560 Intercultural Business Relations Class 8: Organizational Cultures, Cross-Cultural Synergy, and Global Negotiations Four Basic Types of Corporate Culture Egalitarian Fulfillment Oriented Project
Improve Results & Improve Relationships through Better Negotiations
Improve Results & Improve Relationships through Better Negotiations www.apurchasingd.com 734-927-0836 The Purchasing Imperative 69% 22% 4% % of revenue that manufacturers spend on purchased goods and services*
INFLUENCE & NEGOTIATION
INFLUENCE & NEGOTIATION 2 Competencies to be successful in LIFE AH2 & Beyond Consulting can tailor this workshop to meet your needs and we pride ourselves on that flexibility. The next few slides is a
Resolving Conflict Productively
Resolving Conflict Productively Presented to: PMI Albany Facilitator: Bob Blenn Agenda 1. Exploration of Conflict: a. Definition b. Causes c. Outcomes 2. The Dynamics of Conflict: a. Three Stages b. Five
Making Conflict Work. 3 Strategies to Navigate Conflict Near the Top of the Organization
Making Conflict Work 3 Strategies to Navigate Conflict Near the Top of the Organization Introductions With a person or two nearby, discuss: Name Professional role and organization Describe a follower you
Conflict. Conflict Ellis: Chapter 9- pages
Conflict Ellis: Chapter 9- pages 273-304 Principles of Nursing Administration NUR 462 May 2007 1 Conflict Defined as the internal or external discord that occurs as a result of differences in ideas, values
Fundamentals Of Effective Supervision. Situational Leadership
Fundamentals Of Effective Supervision Situational Leadership Situational Leadership If you want to be a successful supervisor, you need to become expert at achieving through others by means of means directing,
A Leader s Guide to Change Management
A Leader s Guide to Change Management FOSTERING A CRITICAL MANAGEMENT SKILL Change Leadership... 2 Beliefs and Behaviors... 2 The Natural Cycles of Change...3 Aligning Key Stakeholders... 4 Engaging the
IT S OKAY TO. How to Become the Manager Your Employees Need PARTICIPANT GUIDE
How to Become the Manager Your Employees Need PARTICIPANT GUIDE Contents Introduction...4 About Bruce Tulgan...4 Icebreaker: The Kite...5 Learning Objectives...6 Activity: That Was Then, This Is Now...6
Month Program Location Details
Academy for Professionals in Tallahassee, Florida - Consulting - 2019 DRAFT SCHEDULE Program DRAFT Schedule and Details Note: The innovative Tallahassee Academy was developed by Dr. K. Gabrielli and takes
Strategies for Success: Focus on Five Method to Achieving Functional Balance
Strategies for Success: Focus on Five Method to Achieving Functional Balance CUSTOMER PERSPECTIVES Presented By: Colleen Rudio, Chief Strategist 406.239.3547 colleen.rudio@cascadiabusiness.com Review:
HOW YOUR CAREER BACKGROUND CAN HELP YOU BECOME A BUSINESS ANALYST
By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to identify strengths from your career background that will directly support your transition into business analysis.
2019 Grain and Feed Industry Conference. January 15-17, 2019 Embassy Suites Hotel Monterey Bay
2019 Grain and Feed Industry Conference January 15-17, 2019 Embassy Suites Hotel Monterey Bay It s Inevitable It is estimated that the average manager spends in excess of 40% of their time dealing with
Performance Skills Leader. Individual Feedback Report
Performance Skills Leader Individual Feedback Report Jon Sample Date Printed: /6/ Introduction REPORT OVERVIEW Recently, you completed the PS Leader assessment. You may recall that you were asked to provide
Slides by: Ms. Shree Jaswal. Chapter 9 Slides by: Ms. Shree Jaswal 1
Slides by: Ms. Shree Jaswal 1 Topics: Introduction, The nature of change, The change management plan, Dealing with resistance and conflicts. 2 Common False Beliefs People want this change. Monday morning
The Attentional and Interpersonal Style (TAIS) Inventory: Measuring the Building Blocks of Performance
The Attentional and Interpersonal Style (TAIS) Inventory: Measuring the Building Blocks of Performance Once an individual has developed the knowledge base and technical skills required to be successful
Summary of Comments on conflict_printable.pdf This page contains no comments
Summary of Comments on conflict_printable.pdf This page contains no comments Page: 6 Author: AMSC Subject: Sticky Note Date: 8/15/2011 9:34:26 AM Conflict is normal Conflict is a natural part of the
THE ART OF NEGOTIATION IN MEDICINE: LESSONS FROM THE BUSINESS WORLD. Course Objectives. 1- Learn to appreciate different negotiation styles
THE ART OF NEGOTIATION IN MEDICINE: LESSONS FROM THE BUSINESS WORLD Armand Krikorian, MD Gopal Yadavalli, MD Kathy Corey Course Objectives 2 1- Learn to appreciate different negotiation styles 2- Gain
Don McKinley Owner/Founder N3CS, LLC 2015 GCAT Annual Conference Austin, Texas
Don McKinley Owner/Founder N3CS, LLC 2015 GCAT Annual Conference Austin, Texas Maintaining Control of Perceptions Defining Excellent Customer Service Understanding the Customer Profile Reviewing the six-step
SOCIAL SELLING. Skipping traditional retail: Or what it s like when your friend is your rep
SOCIAL SELLING Skipping traditional retail: Or what it s like when your friend is your rep A deep-dive into the world of network marketing purchasers the pros, the cons, the drivers and the potential for
Individual Reflection Write the word conflict in the center of a blank piece of paper and draw a circle around it. Quickly jot down all the words and
Conflict and Negotiation Individual Reflection Write the word conflict in the center of a blank piece of paper and draw a circle around it. Quickly jot down all the words and phrases you associate with
Pay attention to your intentions. Balance advocacy with inquiry. Build shared meaning. Use self-awareness as a resource.
Groups and Teams Ground Rules Pay attention to your intentions What do I want from this conversation? Am I willing to be influenced? Balance advocacy with inquiry What led you to that view? What do you
Collaboration. Michael J. Hostetler
Collaboration Michael J. Hostetler Consider a recent disagreement or conflict situation at work How did you feel as you worked through the disagreement? Was it successfully resolved? If so, how? If not,
Conflict resolution training. Puiggari & Associates
Conflict resolution training Puiggari & Associates 2019 www.mpuiggari.com Introduction Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship
Consider a recent disagreement or conflict situation at work. How did you feel as you worked through h the disagreement?
Collaboration Michael J. Hostetler Consider a recent disagreement or conflict situation at work How did you feel as you worked through h the disagreement? Was it successfully resolved? If so, how? If not,
CONFLICT AND NEGOTIATION SKILLS. Suwarn Kumar Singh, Anita Poudel, Shilu Pradhan
CONFLICT AND NEGOTIATION SKILLS 5/12/2017 Suwarn Kumar Singh, Anita Poudel, Shilu Pradhan 2 Pairs of 3 A s: Session Guiding Framework Anticipate and Acknowledge Definition, Characteristics, Elements and
IIRP World Conference Sharon mast, Facilitator October 2013
IIRP World Conference Sharon mast, Facilitator October 2013 What is the #1 Asset in Your Organization? Our People Morale can be the fuel that drives an organization forward or the fuel that feeds the fire
OMNI s Learning Development & Practice
OMNI s Learning Development & Practice Professional Development Series Successful organizations recognize the need to continue investing in their people. OMNI s curriculum delivers practical insights,
TEAM ALIGNMENT TRUST INSIDE. report. assessments. for Team Name January 30, 2010
TRUST INSIDE assessments TEAM ALIGNMENT report for Team Name January 30, 2010 www.integroleadership.com support@integroleadership.com Copyright Integro Learning Company Pty Ltd, Australia Copyright Integro
http://hansengeorge.blogspot.com/2011/09/maslows-hierarchy-of-needs.html 3 MBO Defined: Process in which management and employees jointly define objectives for their organization and understand what they
Webinar Presented by: David Bol, SVP Capture and Proposal Consulting. Winning in the Trenches
Webinar Presented by: David Bol, SVP Capture and Proposal Consulting Winning in the Trenches Welcome to Today s Webinar Webinar Overview What do we mean by winning? What do we mean by in the trenches?
Conflict Management. Chek-Yat Phoon, PhD, FCollT NSD Education Department Venue: HKMC Sept 20, 2009
Conflict Management Chek-Yat Phoon, PhD, FCollT NSD Education Department Venue: HKMC Sept 20, 2009 It may good to sit on the problem. Objectives: 1. Describe characteristics of conflict. 2. Identify typical
I experience conflict in the health-care setting
Denise A. Kish Christian Health Care Center Director, Organizational Development and Service Excellence October 2011 I experience conflict in the health-care setting 1. Never 2. Sometimes 3. Frequently
TEAMS: Communication & Conflict Resolution. Mike Murray, Andrew Rowan, Molly Kainuma
TEAMS: Communication & Conflict Resolution Mike Murray, Andrew Rowan, Molly Kainuma None of us is as smart as all of us Blachard Ken WHY DO WE WANT OR NEED TEAMS? ADVANTAGES TO A TEAM APPROACH They encourage
Communicate for Success
FEDERER PERFORMANCE MANAGEMENT GROUP, LLC TRANSFORMING VISIONS INTO RESULTS WHITE PAPER Communicate for Success Introduction You might be surprised at how many issues in the workplace and in general could
BUILDING YOUR BRAND FROM THE INSIDE OUT BMA Milwaukee Morning Workshop
BUILDING YOUR BRAND FROM THE INSIDE OUT BMA Milwaukee Morning Workshop 05.26.16 INTRODUCTIONS Lauren Pagenkopf Owner & Principal Laurus Consulting, LLC Tom Sanders Director, Brand Strategy Core Creative
Organizational Conflict Management BUS 520, Section: 2 Faculty: Dr. Mahmud A. Shareef
Organizational Conflict Management BUS 520, Section: 2 Faculty: Dr. Mahmud A. Shareef North South University Objective: To comprehend Conflict and Conflict Management in workplace. To shed light into organizational
Training. Retail Basics
Training Retail Basics ~ RETAIL TIRE TOPICS ~ ~ CHAPTER 1: Retail Environment ~ CHAPTER 2: Retail Basics ~ CHAPTER 3: Customer Service ~ CHAPTER 4: Sale Process & G ~ CHAPTER 5: Sale Process Q ~ CHAPTER
SESSION 11 Negotiating Accepted Offers
SESSION 11 Negotiating Accepted Offers Time Tip of the Day... Fully utilize every moment Take care of the minutes and the hours will take care of themselves. - Lord Chesterfield Objectives This session
2012 Color Code International 145 W. Crystal Ave. Salt Lake City, UT MOTIVE
Color Code 1 This guide may not be copied, reproduced, dismantled, quoted or presented without the express written approval of Color Code International. The Color Code, The People Code, and Color Your
STUCK IN THE MIDDLE NAVIGATING MY OWN POLITICS WITH YOU: NAVIGATING THE POLITICS OF HEALTHCARE. 3/31/2016. HCCA Compliance Institute April 18, 2016
STUCK IN THE MIDDLE WITH YOU: NAVIGATING THE POLITICS OF HEALTHCARE. HCCA Compliance Institute April 18, 2016 Jay P. Anstine, JD Compliance Officer Advanced Medical Imaging Consultants, PC NAVIGATING MY
Navigating Conflict in a Politically Heated Workplace. Erin Brothers, Purple Ink LLC
Navigating Conflict in a Politically Heated Workplace Erin Brothers, Purple Ink LLC Goals for Today Defining Conflict: The Good, The Bad, & The Ugly Ground Rules to Conflict Resolution Exploring the Platinum
What is conflict? conflict. (n.d.) American Heritage Dictionary of the English Language, Fifth Edition. (2011)
Conflict Resolution What is conflict? 1. a struggle or clash between opposing forces; battle 2. a state of opposition between ideas, interests, etc; disagreement or controversy 3. a clash, as between two
PERFORMANCE APPRAISAL. M. En C. Eduardo Bustos Farías 4 diciembre 2004
PERFORMANCE APPRAISAL M. En C. Eduardo Bustos Farías 4 diciembre 2004 1 The Performance Appraisal Interview 2 Appraisal Interview Hints Figure 11 12 3 Three Types of Appraisal Interviews and Their Objectives
Managing Conflict & Difficult People/Situations
Managing Conflict & Difficult People/Situations SANDRA PLENSKI ASSOCIATE DIRECTOR OF BUSINESS OPERATIONS UC Hastings College of the Law Bursar s Conference-April 2017 Ponte Vedra Beach, Florida Does it
Learning Objectives 9/5/2014. The 10 Habits of Highly Effective Technicians: An Employers Perspective. Kurstin Peplinski, CPhT, BS.
of Highly Effective Technicians: An Employers Perspective Kurstin Peplinski, CPhT, BS Agenda Objectives Process Surveys Customers 10 Habits Learning Objectives 1. Identify and understand the needs of various
I D O N ' T H A V E T O A T T E N D E V E R Y A R G U M E N T I ' M I N V I T E D T O.
CONFLICT RESOLUTION I D O N ' T H A V E T O A T T E N D E V E R Y A R G U M E N T I ' M I N V I T E D T O. W. C. F I E L D S ( 1 8 8 0 1 9 4 6 ) C O M E D I A N, A C T O R, J U G G L E R & W R I T E R
The times they are a changing improving productivity in changing environments
The times they are a changing improving productivity in changing environments Presented by Barbara Berman, SVP, Director of Professional Services, Lee Hecht Harrison About Lee Hecht Harrison A global talent
Diploma of Hospitality Management SIT50416 SITXCOM005 Manage Conflict STUDENT HANDOUT
Diploma of Hospitality Management SIT50416 SITXCOM005 Manage Conflict STUDENT HANDOUT Manage Conflict SIT50416 This unit describes the performance outcomes, skills and knowledge required to resolve complex
Tailor Communication Techniques to Optimize Workplace Coaching
Tailor Communication Techniques to Optimize Workplace Coaching Hinda K. Sterling Herbert L. Selesnick & Sterling Selesnick, INC Tailor Communication Techniques to Optimize Workplace Coaching Whether it
Banish Incivility FOREVER from Your Workplace!
Definition of Conflict: Strive to create a work environment where happy, productive, and loyal people can flourish. -McLeod & Tetzlaff, The Employee Experience tension or struggle arising from mutually
10 STEPS TO SUCCESSFUL. Change Management. George Vukotich
0 STEPS TO SUCCESSFUL Change Management George Vukotich C o n t e n t s Preface ix Introduction xi Step One Understand Change Step Two Assess the Impact of Change 5 Step Three Assemble a Change Management
CREATING OUR BEST SELVES THROUGH STRENGTHS AND WELLBEING
CREATING OUR BEST SELVES THROUGH STRENGTHS AND WELLBEING A Strengths Essentials workshop to help employees Discover, Develop and Apply their Strengths NAME TENT Name you want to be called 5 Signature Themes
Training. Retail Basics
Training Retail Basics ~ RETAIL TIRE TOPICS ~ ~ CHAPTER 1: Retail Environment ~ CHAPTER 2: Retail Basics ~ CHAPTER 3: Customer Service ~ CHAPTER 4: Sale Process & G ~ CHAPTER 5: Sale Process Q ~ CHAPTER
IT S OKAY TO. How to Become the Manager Your Employees Need PARTICIPANT GUIDE
How to Become the Manager Your Employees Need PARTICIPANT GUIDE Media Partners 1-800-408-5657 www.media-partners.com It is a violation of the law to copy any part of the videotape, DVD or related textual
Crucial Conversations in Special Education
Tuesday, 2:30 4:00, C4 Crucial Conversations in Special Education Cheryl Levine Objectives: Identify effective methods for the practical application of concepts related to improving the delivery of services
THE DISCIPLINED STARTUP FOUNDER
THE DISCIPLINED STARTUP FOUNDER Guide to Customer Discovery Robert de Bruijn SO YOU VE GOT THE NEXT BIG THING? VISION DRIVEN TECHNOLOGY DRIVEN MARKET DRIVEN I have a dream, a vision, an idea for a product!
DO YOU WANT A MENTOR?
DO YOU WANT A MENTOR? TABLE OF CONTENTS I THINK I WANT A MENTOR--AM I READY?...2 HOW TO FIND A MENTOR THAT IS RIGHT FOR YOU...3 TIPS FOR A SUCCESSFUL RELATIONSHIP...4 THE GOALS ARE ACHIEVED--WHAT NEXT?...6
MANAGEMENT and LEADERSHIP CERTIFICATE PROGRAM
MANAGEMENT and LEADERSHIP CERTIFICATE PROGRAM INTRODUCTION Area employers have expressed a need for employee training in basic management and team leadership. Employers were recently surveyed to better
Navigating Conflict in a Politically Heated Workplace. Erin Brothers, Director of Consulting Services Purple Ink LLC
Navigating Conflict in a Politically Heated Workplace Erin Brothers, Director of Consulting Services Purple Ink LLC Goals for Today Defining Conflict: The Good, The Bad, & The Ugly Ground Rules to Conflict
Introduction 1. Bad Apple Group Activity 2. Why do we Avoid Providing Coaching and Feedback to Employees?
Introduction 1 Bad Apple Group Activity 2 Why do we Avoid Providing Coaching and Feedback to Employees? Balancing Positive & Negative Performance Communication 3 3 Coaching vs. Feedback 4 What Should Coaching
How to Engage and Motivate Employees. Presented by: Hilary Maricle Nebraska Women in Ag 2018
How to Engage and Motivate Employees Presented by: Hilary Maricle hmaricle@gmail.com 402-741-0714 Nebraska Women in Ag 2018 Employees who feel they are valued and recognized for their contributions are
UMMS Core Competencies Workbook
UMMS Core Competencies Workbook Exercise Core Competencies Exercise Please refer to your handout titled, UMMS Core Competencies Give you 10-15 minutes: - to review the components of each core competency
Conflict Resolution The Four Steps to Resolving a Conflict
Conflict Resolution The Four Steps to Resolving a Conflict Conflict means a serious argument or disagreement. Conflict is a natural part of all relationships. It can occur in the workplace, at school,
COACHING, COLLABORATING AND PARTNERING (Leading your Team) by Dr. Don Hackett
COACHING, COLLABORATING AND PARTNERING (Leading your Team) by Dr. Don Hackett TRAINING OBJECTIVES 1. To define team, teamwork and to illustrate the value of teams. 2. To identify ten reasons that teams
Communicating in Conflict for Collaboration. Communicating in Conflict for Collaboration. Conflict. Discussion Topics
Communicating in Conflict for Collaboration Jennifer Cook Loney Portland State University School of Business Administration May 20, 2014 Communicating in Conflict for Collaboration 1. Conflict 2. / Influence
2018 New Light Learning & Development Inc./Shawn Doyle- all rights reserved
1 2 Hello and welcome to The Smart Negotiator. My name is Shawn Doyle, CSP and I travel around the country as a trainer speaker and coach. As an expert in negotiating skills, I have taught thousands of
2014 Software Global Client Conference
Technology Adoption: Complicated not Impossible Jason Vick Manager, Mobility Technical Sales Consultants Mobile App: Please take a moment Check into Session by: Select Detailed Schedule Select the specific