Intentional Communications and Leadership Engagement

Transcription

1 Intentional Communications and Leadership Engagement Rob Fisher President, Fisher IT, Inc Lewis Senior CEO, Equilibria

2 Rob Fisher President of Fisher IT, Inc. Over 25 yrs. of nuclear and utility experience FIT Cumulative over 100 yrs. of industrial experience Specialties in: Human performance integration Root Cause / Catastrophic Failure Analysis STRENGTHS POTENTIAL LIMITERS Procedures / Programs / Processes Can get defensive Conducted over 50 successful integration strategies in: Hard to say NO Heavy Industry Optimisti / Chemical / Metals Doesn t do well around negativity Nuclear / Traditional c Generation / Transmission / Distribution Construction Department Creative of Energy Recognized contributor to reduction of fatalities and serious / life altering injuries Likes to What have you have done for fun me lately? Featured speaker at NSC Campbell Leadership Institute Developed IEEE Root Cause Standard Provided OSHA with standard question list for significant injuries Team member for development of IAEA standards for Observation, Coaching, Advanced Error Reduction and Root Cause

3

4

5 Get Those Leader Knowledge Workforce Language & Behaviors Gears Turning! Leader Language & Behaviors Better Outcomes Culture Values Norms

6

7 Using a Systemic Approach People People do what Equipment Organization Programs Processes they do, at the time that they do it, for reasons that make sense to Work Environment them at the time*

8 Using a Systemic Approach People The Hierarchy of Equipment Programs Inputs different people with Organization Processes different personalities see and manage risk Work Environment differently* * Equilibria Personality Tendency Impact Research, 2004-Present

9 Leaders tend to rate peoples bad decisions on two things: 1) I wouldn't have made that decision. and 2) They knew better (or They SHOULD have known!)

10 Self & Team Awareness The Essential Learning & Continuous Improvement Equipment People Programs Shared Vision & Values Leadership Cycle Accountability Clarity of Roles & Processes How an organization controls and manages the task based system Organization Processes Commitment Work Environment Trust Diversity & Inclusion

11 Essential Leadership Cycle Learning & Continuous Improvement The Reality of it All Self & Team Awareness Shared Vision & Values Accountability Clarity of Roles & Processes Commitment Trust Diversity & Inclusion * ORCHSE / Bell Group Serious Incident Assessment

12 Using the Essential Leadership Cycle to control outcomes Learning & Continuous Improvement Self & Team Awareness Shared Vision & Values DRIVING ELEMENTS Accountability Clarity of Roles & Processes RESULTANT CONDITIONS Commitment Trust Diversity & Inclusion

13 Get Those Gears Turning! Leader Knowledge Self & Team Awareness Workforce Language & Behaviors Leader Language & Behaviors Shared Vision & Values Better Outcomes! Trust Diversity & Inclusion Commitment Accountability Learning & Continuous Improvement Culture Values Norms

14 Engagement Practices for Lewis Senior, Equilibria (CEO and Executive Senior Coach) Intentional Leaders COPYRIGHT 2015 EQUILIBRIA. ALL RIGHTS RESERVED.

15 Adding personality perspective technology into the science of human performance.

16

17 WHAT HOW WHY WHO

18 The Essential Leadership Cycle Learning & Continuous Improvement Self & Team Awareness People Shared Vision & Values Equipment Programs Accountability Clarity of Roles & Processes Organization Processes Work Commitment Environment Trust Diversity & Inclusion

19

20 The Essential Leadership Cycle Learning & Continuous Improvement Self & Team Awareness People Shared Vision & Values Equipment Programs Accountability Clarity of Roles & Processes Organization Processes Commitment Work Environment Trust Diversity & Inclusion

21 3 Things To THINK About If Deming, ORCHSE / Bell Group and the other speakers are right Leader decisions & behaviors have more impact on SIF than worker behaviors Personality tendencies have a lot to do with risk perception and management There is a difference between empowering and enabling To CHANGE Base leader behaviors and decisions on science, data and research Be aware of your team and engage to determine values matches rather than just observing for rule deviations Follow cycles and processes when leaders follow processes, workers follow processes

22 Questions? Comments? Clarifications?