HIT Strategic Planning and Implementation. Guided Tours. A 3-part Webinar Series

Transcription

1 HIT Strategic Planning and Implementation Guided Tours A 3-part Webinar Series 12/17/12

2 Our Speakers Michael R. Lardiere, LCSW Vice President Health Information Technology & Strategic Development Open Minds Consulting Services Lisette Wright, MA HIT-Pro Senior Associate Vanessa Rose Bisceglie MBA, B.S. President EHRPMC Barbara Drury Pricare, Inc.

3 What the National Council is Doing

4 HIT Consulting Services Program Guidelines on what you need to know before you start Training & Support Multimedia Options, Post Implementation Support Financing Options Attractive Terms Quality Center National Data Warehouse Benchmarking, & Reporting, Establish an accessible data base of HW & SW vendors used by and evaluated by members & Develop User Groups National data repository showing the value of behavioral health, best practices, advocacy etc. Contact Center Initial information on Hardware, Software, and connectivity Provide members with objective, trusted information and advice on health information technology resources, vendors, evaluations, investments and operations Establish relationships with limited number of IT experts including HCCNs NwHIN Connectivity With Federal Government & Others Software National Pricing Govt Pricing or Better Vetted Consultant Referrals Local Assessments, Contracting, Implementation 1 2 HCCNs Consultants w/ Experience 12/17/2012 4

5 National Network of Vetted Consultants Knowledgeable in HIT Knowledgeable in Safety Net Provider Organizations Knowledgeable in behavioral health Provide services to Regional Extension Centers Full Range of expertise Discounted Fees for Members

6 HIT Consulting Services M-3 Clinician Screening tool for PHQ9 + BiPolar + PTSD + SA Meets Medicare as a reimbursable screening m3clinician.com/default.aspx Cobalt Therapeutics Computerized CBT Depression, Anxiety, Sleep Disorders Vignet Corp. - Enterprise solutions for individual health, public health and population health Access Psychiatry provides national tele behavioral network and consulting Mdlogix Behavioral Health screening tool for children and adolescents ClearDATA provides cloud computing and back up services as well as Security Risk Analysis required by HIPAA and MU DIRECT easy onboarding to use DIRECT secure messaging through Healthricity. The MU Stage 2 requirement White Pines Systems provides a secure web portal, PHR and interactive communications platform for patients and providers

7 Lisette Wright, M.A., HIT-Pro Senior Associate, OPEN MINDS For the National Council on Behavioral Health, HIT Webinar December 17, 2013

8 OPEN MINDS is the premier market intelligence and management consulting firm specializing in the sectors of the health and human service field serving consumers with chronic conditions and complex needs. OPEN MINDS Research and Consultation Services: over 20 years of experience in Health Information Technology consulting: EHR s, IT Assessments, IT Strategic Planning, technology initiatives, Business Intelligence, and emerging technologies including telehealth. 8

9 Executive Leadership Consultation IT Assessments EHR Vendor Selection Process based on your requirements RFP s, Vetting, and Contract Negotiations EHR Implementation Project Management Meaningful Use Education and Attainment IT Strategic Planning/Agency Strategic Planning Latest Trends and Best Practices in IT Behavioral Health We have a very thorough, established process for each of these items and customize these for your organization

10 Our services: Provide specialized and unique information based on your needs Proven high-quality in terms of both content and service Represent a great value to our customers OPEN MINDS Performance Management Institute: February 13-14, 2013, Clearwater Beach, FL 10

11 OPEN MINDS Founded in 1987 and based in Gettysburg, Pennsylvania Our primary target market area is continental U.S. Specialized focus in the financing and management of health and human services for high-cost, complex consumers 40,000+ executive subscribers to OPEN MINDS Circle market intelligence publications Four national executive institutes providing thought leadership on market developments and management best practices 70+ team members across the U.S. providing management consultation Strategic relationships with the key organizations in the health and human service field 11

12 Healthcare Information Technology: EHR selections and implementations, Meaningful Use, Health Information Exchanges, Security, Consumer Engagement Strategic Planning: Incorporating IT into strategy, metrics and outcomes, clinic development Staff training and change management: Readiness coaching and agency preparation for HIT initiatives Market Intelligence: Health Homes, Medicare, Health Care Policy (PPACA) 12

13 EHR & Practice Management Consultants, Inc. Company Overview Our experience coupled with various aspects of the healthcare industry will lead us to help you choose the BEST system for your clinic and implement it properly for your providers to maximize use of the system.

14 Vanessa Rose Bisceglie MBA, B.S. -President > In Healthcare for 18 years & Healthcare IT for 10 years. > Worked in a clinic. > Bachelors in Biology/ Chemistry > MBA in Healthcare IT, Marketing & Management > Conducted medical research. > Strong passion for helping save lives, cutting costs, and driving efficiencies in medical practices > Legal experience via education and work experience > Sales of Behavioral Health EHR / Practice Management Systems and competed against all major > Certified in Behavioral Health EHR and Practice Management systems > Takes part in all research and guidance given by our team of highly qualified staff : former EHR sales representatives, IT & healthcare professionals.

15 Services Offered > Search & Selection of EHR & PM System(s) > Contract Review & Negotiations > Practice Workflow & Redesign > Project Management/Implementation Services/ Training > Meaningful Use Services > Reporting Consulting > Template Customization > Social Media/Marketing Services Developing Medical Websites Creating Practice/Physician Blogs Establishing/Maintaining Social media outlets, such as Facebook, Linkedin, and Twitter

16 EHR/PM System Selection Services Proposed Steps 1. Identify Decision Making Team 2. Document Current Statistics, Policies, and Systems Used 3. Schedule Needs Assessment & Send Preparatory Needs Assessment Questions sent to the Practice/ Clinic 4. Conduct Needs Assessment Meetings 5. Identify Qualified EHR &/ or PM Vendors 6. Downselect EHR &/or PM Vendors 7. Present Downselected EHR Vendors to the Decision Making Team 8. Demonstration Scripts (Optional) 9. Rating Sheet 10. Schedule Vendor Meeting with Decision Making Team

17 EHR/PM System Selection Services Proposed Steps Continued 11. Vendor Meeting & Rating of Vendors 12. Vendor Rating Summary 13. Present Evaluation to Decision Making Team 14. Contract Request 15. Contract Submission & Review with Decision Making Team 16. Contract Negotiation with Vendor 17. Vendor s Updated Contract is Submitted 18. Conduct Site Visit & Rate Site Visit 19. Present Evaluation of Site Visit Ratings Prepare Final Summary 20. Present Document Summary to your Decision Making Team

18 Contract Review & Negotiations > Our consultants have sold systems for several years and have sat on the other end of the negotiating table as the salesperson in these deals. Now, since we are no longer acting as a salesperson but as your consultant. We want to lend our experience to advise and consult your group in future contract negotiations and addendums. > This service is offered to practices that already identified which system they would like to purchase. > During Contract negotiations EHRPMC will be able to decrease your contract price, suggest addendums needed, improve payment criteria and help further define objectives and goals.

19 Project Management, Implementation Services & Training Services & Reporting Consulting > We provide support throughout the implementation process and post Go- Live to ensure that your practice/clinics are using all the features of the system correctly. > We have project managers who can assist the practice. > We work with your providers to ensure they are using their qualifying EHR correctly to be meaningful users to qualify for the three stages of Meaningful Use > The following systems we have expertise: NextGen Allscripts Greenway and many others eclinicalworks GE Centricity Intergy (Sage) EPIC athenahealth Amazing Charts

20 Practice Workflow & Redesign > We work with the clinic to help to help the system conform to their practice workflow or optimize their practice workflow to take advantage of the efficiencies the system will provide to them. > After our consultant studies your workflow and discusses enhancements of your workflow with your practice the consultant will develop a revised workflow and information management processes for the practice. Once the revised workflow and processes are established this individual will work with the practice staff effected by this change to implement these processes as part of their EMR implementation. > Prepare the practice with an action plan to continue working if their systems should go down for a period of time. > Ensure the revised workflow design processes and information flows that the individual develops will provide the practice with quality improvement and reporting.

21 Website Development Our team effectively uses your content to design a website that best expresses your practice > Websites impact your image Its your online presence > They are the most effective way of broadcasting Practice s and providers accomplishments New service offerings being performed Upcoming events held at your office Your practice s goals. > Current and prospective patients can stay connected to your organization effortlessly - Increase and track your site visits by using Search Engine Optimization (SEO) and Google Analytics

22 > Website Development > Practice and/or Provider Blogs Social Media & Marketing Services > Social Media Marketing with Profiles and Advertisements Linkedin Facebook Twitter > Online Newsletters > Web Development

23 Contact us: EHR & Practice Management Consultants, Inc. Vanessa Rose Bisceglie MBA, B.S President (800) (847)

24 Pricare Inc. 1 of 7 Barbara Drury, President, Pricare >Colorado Department of Institutions: State hospitals, residential-training schools, mental health centers, corrections, juvenile detention centers, Section 8 deinstitutionalization programs, Rural clinics in Colorado: UDS/BCRR >HIT Educator: HIPAA, EHRs, e-discovery, Meaningful Use >EHR Risk Manager for The Doctor s Company and COPIC >HIMSS Fellow, Member national HIMSS Public Policy Committee, HIMSS Davies Ambulatory Award Committee >Appointee to ONC Technical Expert Panel on Unintended Consequences of HIT/EHR >HL7 Workgroup for RMES Profile

25 Pricare Inc. >Independent consultant since 1982, based in Colorado, national practice, primarily ambulatory >Referral-based, coast-to-coast >Community health centers and private safety-net clinics Psychiatrists/Psychologists, LCSW, Therapists/Counselors >Private practices with heightened privacy issues: VIPs, employees, reportable diseases Pricare Inc. 2 of 7

26 Pricare Inc. 3 of 7 >Remote and/or Onsite Services >Complete process: Needs, Team Affirmation/Education, Selection, Contracting, Implementation, Optimization >Modular Needs such as: Contract Review, Workflow Issues, Chart/data Transition Strategies, Mentor to problem users, Independent 2 nd opinion, Mediate with vendor, Regulatory details/research (MCD, MCR), Budget Development, Board or Working Committee Education >Payment models: Project scope defined/project period to even cash flow or hourly or others as negotiated with The National Council.

27 PMS Product Y Stable 1. Patient Reg 2. Billing-Claims 3. Scheduling(opt) Pricare Inc. 4 of 7 Optional Scenarios for Keep Product Y PMS Incorporating an EHR Convert to Product X PMS One-way or bidirectional interface $ EHR Product X EHR Product Q EHR Product Y $$ $$$ 27

28 Pricare Service Overview A. Current state, Needs, Optional Scenarios B. Product Identification, Selection, Contracting C. Go-live Planning, Conversion, Chart Transition D. Maximize Training, Adjust Workflow, Track Data Phase A. Needs Assessment/Confirmation B. Product Selection or Upgrade Decision/Contracting C. Upgrade or Conversion/Chart Transition, Go-live (PM, then EHR) D. Maximize Training/Competency Month 1 A Month 2 A Month 3 Month 4 Month 5 B B B MCD Reg Month 6 Month 7 Month 8 Month 9 PMS PMS EHR EHR D D D Month 10 MCR Day 1 Pricare Inc. 5 of 7

29 Example of budget details addressed Pricare Inc. 6 of 7

30 Contact Information through Michael The National Council or: Barbara Drury Pricare Inc. bdrury28@earthlink.net Pricare Inc. 7 of 7

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32 2013 National Council Conference April 8 10, 2013 Las Vegas, NV Celebrating Our Legacy 50th Anniversary of the 1963 Community Mental Health Act Join a community of healthcare executives, mental health and addictions professionals, clinicians, advocates, policy makers, researchers, and technology leaders.

33 Michael R. Lardiere, LCSW Vice President Health Information Technology & Strategic Development xt 273