A CASA Cabin Safety Inspector perspective for the Asia Pacific Cabin Safety Working Group Sue Rice School of Aviation UNSW 03 July 2012

Transcription

1 The Australian Aviation Audit Function A CASA Cabin Safety Inspector perspective for the Asia Pacific Cabin Safety Working Group Sue Rice School of Aviation UNSW 03 July 2012

2 International Civil Aviation Organisation ICAO Approximately 1997 an introduction of the international National Aviation Authority s NAA s - System Based Audit Program CASA adopted this methodology in It has matured and been documented in a contemporary format a further re-write is currently occurring

3 International Civil Aviation Organisation ICAO Safety Management Systems SMS The notion is not new in North America the USC have been conducting courses since early 1990 s Disciplines within the aviation sector have long recognised the benefits of a systemic approach to operations

4 International Civil Aviation Organisation ICAO ICAO SMS Program Recommendation for each NAA to implement it s own SMS for it s organisation Leading the way: Transport Canada Australia now has State Safety Program

5 Department of Infrastructure & Transport Australia s State Aviation Safety Program National Aviation White Paper

6 Audit program of CASA in accordance with the current Surveillance Procedures Manual SPM The attributes: Management Responsibility Infrastructure Process in Practice Monitoring and Improvement

7 Management Responsibility: Management commitment Planning Management Review

8 Infrastructure : Facilities Tools/Equipment/Materials Data, Information & Records Personnel

9 Process in Practice

10 Monitoring and Improvement: Internal Audit Internal Reporting Investigation Remedial, Corrective & Preventative Actions

11 Necessary communication and cooperation Flight Operations Inspectors Pilots Airworthiness Inspectors Maintenance Engineers Dangerous Goods Inspectors Ground Operations Inspectors Cabin Safety Inspectors Safety Systems Inspectors

12 Systems 1. Aircraft Configuration Control 2. Manuals 3. Flight Operations 4. Personnel Training and Qualifications 6. Flight Crew & Cabin Crew Flight Rest & Duty Time 7. Technical Administration 8. Safety Management Systems 9. Air Freight Operations

13 Subsystems 1.1 Aircraft 2.1 Manual Management 3.1 Air Operator Programs and Procedures 4.2 Training Program 6.1 Flight Crew & Cabin Crew Limitations 7.1 Key Personnel 8.1 Safety Policy and Objectives 9.1 Freight Forwarders - Shippers

14 Elements 2. Manuals 2.1 Manual Management A Legislative Reference: Civil Aviation Regulation CAR 215 Operations Manual Paragraph (9) Each member of the operations personnel of an operator shall comply with all instructions contained in the operations manual in so far as they relate to his or her duties or activities

15 Elements 2.1 Manual Management Manual Currency Content consistent across manuals Distribution Availability Supplemental Operations manual Requirements

16 Elements 3.1 Air Operator Programs and Procedures Passenger Handling Cabin Crew Duties/ Cabin Procedures Carry-on Baggage Exit Row Seating

17 Elements 4.2 Training Programs Training of Flight Crew Members Training of Cabin Crew Members Training of Check Crew & Instructors Training Devices Outsource Crew Training

18 Elements 4.3 Flight Crew, Cabin Crew and Dispatch Qualifications Flight Crew / Cabin Crew Checks & Qualifications

19 Elements 6.1 Flight Crew and Cabin Crew Limitations 6.1. Scheduling and Reporting Systems Cabin Crew Duty / Rest Time

20 Elements 7.1 Key Personnel Head of Safety Management Systems (however described) Chief Pilot/ Head of Flight Operations (however described) Head of Training and Checking (however described)

21 Elements 8.2 Safety Risk Management Hazard Identification Processes Risk Assessment & Mitigation Processes

22 Elements 8.3 Safety Assurance Safety Performance Monitoring & Measurement Internal Safety Investigation

23 Conduct of Audit Inspector Planning Advised of scheduled audit Review previous audit findings Review surveillance findings Determine scope

24 Conduct of Audit Planning cont. Commence dialogue with Operator & other inspectors Determine schedule Generate Worksheets i.e. questions Appropriate checklists where required

25 Conduct of Audit Internal pre audit meeting re status update and last minute briefings where necessary. The Audit Team is multi disciplinary. Various specilaists involved - dependent upon the identified deficiencies will function in collaboration

26 Conduct of Audit On Site Components Entry Meeting Each discipline will commence their audit tasks

27 Conduct of Audit In accordance with the pre determined cabin safety scope tasks are undertaken: Documentation review: Standard Operating Procedures SOP s Organisational processes, policies & procedures Record keeping satisfactory manual control Document control adequate revisions to ensure up to date manuals Emergency Procedures Training and Testing programs inclusive of Instructor training records proficiency assessment criteria, demonstrated competencies are adequately documented

28 Conduct of Audit Onsite surveillance - verification process that documented procedures are being complied with: Onboard the aircraft to conduct line surveillance: Standard operating procedures SOP s e.g. i) conduct of pre flight duties a) emergency equipment serviceability checks b) cabin crew and harness serviceable c) security checks ii) compliance with passenger briefing process, inclusive of passengers with disabilities iii) crew communications

29 Conduct of Audit Emergency Procedures Training surveillance Scrutiny of practical training equipment and devices for suitability and serviceabilty appropriate for task Review of instructors effectively delivering training program Review of instructors effectively testing and providing appropriate feedback to crew Practical application of all documented processes, policies and procedures

30 Conduct of Audit Where necessary collaborate with other inspectors e.g. Dangerous Goods Inspector Collate all audit worksheets and requested operator documentation Generate report Determine findings: Non compliance with legislation OR An Observation not associated with a legislative requirement but that is a recommendation for improvement

31 Conduct of Audit Internal multi discipline meeting to review all findings and where there may be any trends identified Exit Meeting the operator will be aware of the findings prior- philosophy of no surprises transparency by all of CASA in it s dealings with industry.

32 Thank you Questions??? Safe Skies for All