Managing your IOSA Audit

Transcription

1 Managing your IOSA Audit Nathalie Calenge, Auditor, Quali Audit Catherine Chan, Group Safety Manager Operational Safety (Cabin), Cathay Pacific Group

2 Welcome & Introduction

3 Your facilitators today Nathalie Calenge Catherine Chan

4 Why are you here?

5 What difference would you make to your organization?

6

7 SMS & Quality Safety Performance Indicator (SMS) Safety Reporting Hazard Identification Quality reports (QMS) Internal Audits Documentation Implementation

8 IOSA: A tool to support SMS Benchmark for global safety management Drive advancement of SMS implementation Remain current in industry standards

9 Objective Improve Operational Safety Benchmark Progress- What is new in IOSA? Safety Assurance Resources Focus-Best Practices Efficiency +400 Organizations

10 IOSA as tool for Quality Management

11 Quality Management Beyond E-IOSA Reliability of Quality Assurance Program Systemic Standardization Continuity Focus on Implementation

12 Your Quality Team Gatekeeper Communicator It has to work for you and your BUs

13 Your Gatekeeper

14 Your resources IOSA Standard Manual, ISM What is being audited IOSA Program Manual, IPM How the audit is performed (IATA, AO, Auditee) IOSA Audit Handbook, IAH How audit is performed + report is prepared (Auditor) IATA Reference Manual, IRM List of Abbreviation and terms

15 Your other resources Cabin Ops Safety Best Practice Guide 4 th Edition Jan 2018 Escaped wildlife in the cabin Non-certified comfort devices Unruly passenger management Safe use of dry ice Smart baggage containing lithium batteries

16 Preparing for your IOSA CAB SECTION

17 Your Audit : First Thing First Initial or Renewal Audit? The preparation of your audit will be different, as the pre-requisites differ. 1. Initial Audit 2. Renewal Audit Conventional auditing and presentation of Conformance Report as a record of assessment activities

18 How to Best Prepare for your IOSA Audit Work as a group; not in silos What you write or do might affect other disciplines. The Core IOSA Principle of Documented / Implemented 1. Documents must be controlled by the Operator 2. Implementation is Assessed based on processes, procedures, etc.. (Controlled Documents)

19 How to Best Prepare for your IOSA Audit When completing the IOSA Checklist Understand how is the provision assessed? Reading the ISARP Misinterpretation and Incorrect evidence Recording Evidence Recording Document Reference Auditor Narrative

20 As Internal Auditor Ensure the discipline (s) you have audited is (are) ready (controlled documents, evidences, etc) For Renewal Audit, Conformance Report (CR) that will be sent to the Audit Organization (AO) is ready and fully completed Be available at all times during the onsite audit AO auditors might want to ask you to role play: ask you to audit how you audited the discipline. As Auditee Complete your checklist with the latest controlled documents Link the references to the manual/documents Have all the implementation evidences ready for review by the IOSA Auditor DO not translate the ISARPs Avoid being nervous.. YOU ARE READY just take it as a step towards continuous improvement

21 Tea Break

22 Interpretation of ISARPS (ISM Ed 12) Understanding the ISARPs What are We looking for as Auditors? 1S and 4Ps Importance of the conditional phrase in CAB The Guidance Material (GM) The importance of the Auditor Actions The references to various tables inside ISARPs Where are the Cabin Equipment Tables?

23 Interpretation of ISARPS (ISM Ed 12) Find the Key Words in the ISARPS Start with defining if it applies to your organization

24 Example

25 Interpretation of ISARPS (ISM Ed 12) Find the Key Words in the ISARP What are the auditors looking for? A policy? A process? A procedure?

26 Interpretation of ISARPS (ISM Ed 12) 1 S and 4 Ps S = SYSTEM P = Policy P = Program P = Process P = Procedure

27 Procedures Procedures Policy Program System Procedures

28 Why a System?

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30 What is a Process?

31 Interpretation of ISARPS (ISM Ed 12) The AA a great tool towards documenting and implementing the ISARP

32 Interpretation of ISARPS (ISM Ed 12) Remember The Tables

33 Interpretation of ISARPS (ISM Ed 12) Remember the Tables

34 Interpretation of ISARPS (ISM Ed 12) Changes in Cabin Equipment CAB > MNT

35 Interpretation of ISARPS (ISM Ed 12) Cabin Equipment Tables Something new in ISM 12

36 Interpretation of ISARPS (ISM Ed 11) Cabin Equipment Tables How to record the Equipment? Use the Excel sheet and fill in for EACH FLEET. A/C Type Registration Nb as per OpsSpecs

37 What is new in ISM Ed 12? ORG (recommended practice) to address SMS training for operational personnel of the operator and of external service providers ORG If the Operator outsources operational functions to external service providers, the Operator should have a program that ensures personnel of external service providers are trained and competent to perform SMS duties. The scope of such training should be appropriate to individual involvement in the Operator s SMS. [SMS] (GM)

38 Cabin Equipment CAB to MNT ELIMINATED

39 Most Mis-Assessed ISARPS Products and Functions

40 Most Mis-Assessed ISARPS Operational Function Training is considered a function. If you outsource training, using an instructor who is NOT on your airline s payroll, you are outsourcing a FUNCTION Example: Instructor for First Aid Training Instructor for AVSEC What else can you think about?

41 Most Mis-Assessed ISARPS Product what could it be? Examples of products that could have a negative effect on operations if the operator's technical standards are not met: Training devices such as door trainers Cabin safety cards or videos; Cabin service carts or trolleys; Onboard safety equipment (e.g. PBE, life jackets); To ensure technical specifications are met, a process may focus on the supplier, the product or a combination of both. The process may include an evaluation of suppliers, with the selection of suppliers based on their ability to supply products in accordance with the operator's requirements and technical specifications.

42 Most Mis-Assessed ISARPS Monitoring and Auditing of Service Suppliers SMS and QMS implementation

43 Most Mis-Assessed ISARPS Training Issues Mistakes in Course Hours Omission of periodicity of the courses Lack of Joint Training sessions with cockpit crew etc. (even though only an observation) Promotion training for Leaders Records not updated

44 ISARPs with Most Findings (Source IATA ) Not Documented or Not Implemented SMS related CAB / / Cabin Crew Policies and Procedures CAB Operation Manual CAB / Pre-Flight Inspection CAB Training Program CAB / / 2.4.1

45 ISARPs with Most Findings (Source IATA )

46 ISARPs with Most Findings on Implementation (Source IATA ) Documentation System and Records System CAB / / Quality Assurance Program CAB to Quality Control of Outsourced Functions and Products CAB / Cabin Operations Policies and Procedures CAB

47 Underused documents IATA Cabin Operations Safety Best Practices Guide Ed 4 IAH 11 Interlinked ISARPs IAH 8 Procedures and Guidance

48 Interlinked ISARPs

49 Where do you go from here? Cross-Reference Table with your Regulation Comply first with the Authority Cabin Crew Airports Flight Operations Training Engineering Standardization meetings with other disciplines Regulators

50 Where do you go from here? Documentation Accepted or Approved by Authority before the audit