1 CMMI FOR SERVICES, THE PREFERRED CONSTELLATION WITHIN THE SOFTWARE TESTING FUNCTION OF A SOFTWARE ENGINEERING ORGANIZATION NAME: Nestor K. Ovalle, PhD TITLE: Leadership & Corporate Change Consultant; CMMI for Development and CMMI for Services Instructor ORGANIZATION: N.K. Ovalle
2 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
3 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
4 PURPOSE Examine how the CMMI for Services model was used in the implementation of a new software testing function within a software engineering organization Examine the implementation of five service specific process areas within the software testing service: Strategic Service Management, Service System Development, Service System Transition, Service Delivery, Capacity and Availability Management
5 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
6 BACKGROUND - 1 Software testing service system (a new software testing facility) was a new functional unit within a software engineering organization responsible for business and operational software development The new software testing facility focused on automated functional and performance/load testing
7 BACKGROUND - 2 Why was CMMI for Services considered CMMI for Development was already being used by the software development staff of the software engineering organization Expectations for having a mature software testing facility were high Initial plan to implement best practices from a few process areas of CMMI for Services model Strategic service management, service system development, service system transition, service delivery, capacity and availability management
8 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
9 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
10 Strategic Service Management (STSM) Why Strategic Service Management? We wanted to ensure that we planned, defined, and revised the new software testing service system s standard services in a systematic manner
11 Strategic Service Management (STSM) The purpose of Strategic Service Management (STSM) is to establish and maintain standard services in concert with strategic needs and plans. SG 1 Strategic needs and plans for standard services are established and maintained. SP 1.1 Gather and analyze data about the strategic needs and capabilities of the organization. SP 1.2 Establish and maintain plans for standard services...
12 Strategic Service Management (STSM) STSM SP1.1 Identified need to place more emphasis on potential patterns of risk in the deployment of the new testing service STSM SP1.2 Planned and provided software testing as a standard service Re-assessed existing capabilities and needs Reviewed standard services with relevant stakeholders
13 Strategic Service Management (STSM) SG 2 A set of standard services is established and maintained. SP 2.1 Establish and maintain properties of the organization s set of standard services and service levels. SP 2.2 Establish and maintain descriptions of the organization s defined standard services.
14 Strategic Service Management (STSM) STSM SP2.2 Service descriptions were developed and placed on a web site for use by stakeholders Web site access to descriptions allowed for ongoing review and feedback by stakeholders
15 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
16 Service System Development (SSD) Why Service System Development We wanted to ensure we adequately planned and addressed the development of the new software testing service system (the software testing facility)
17 Service System Development (SSD) The purpose of Service System Development (SSD) is to analyze, design, develop, integrate, verify, and validate service systems, including service system components, to satisfy existing or anticipated service agreements. SG 1 Stakeholder needs, expectations, constraints, and interfaces are collected, analyzed, and transformed into validated service system requirements. SP 1.1 Collect and transform stakeholder needs, expectations, constraints, and interfaces into stakeholder requirements. SP 1.2 Refine and elaborate stakeholder requirements to develop service system requirements. SP 1.3 Analyze and validate requirements, and define required service system functionality and quality attributes.
18 Service System Development (SSD) SSD SG1 Supported use of a more formal approach to developing the stakeholder requirements Used face-to-face meetings used to solicit and refine stakeholders needs and requirements (SP1.1) Institutionalized the practice of developing operational concepts and scenarios to provide better visualization and detailed specification of the software testing system requirements (SP1.3)
19 Service System Development (SSD) SG 2 Service system components are selected, designed, implemented, and integrated. SP 2.1 Select service system solutions from alternative solutions. SP 2.2 Develop designs for the service system and service system components. SP 2.3 Manage internal and external interface definitions, designs, and changes for service systems. SP 2.4 Implement the service system design. SP 2.5 Assemble and integrate implemented service system components into a verifiable service system...
20 Service System Development (SSD) SSD SG2 Facilitated the design and development of the new software testing service system Criteria were established to select the solution for building the testing facility (SP2.1) Descriptions of roles, responsibilities and skills of testing staff were developed (SP2.2) Facility design completed and well documented (SP2.4 and SP 2.5)
21 Service System Development (SSD) SG 3 Selected service system components and services are verified and validated to ensure correct service delivery. SP 3.1 Establish and maintain an approach and an environment for verification and validation. SP 3.2 Perform peer reviews on selected service system components. SP 3.3 Verify selected service system components against their specified requirements. SP 3.4 Validate the service system to ensure that it is suitable for use in the intended delivery environment and meets stakeholder expectations.
22 Service System Development (SSD) SSD SG3 Supported the validation and verification of the new automated software testing service system The automated software testing tools were verified and validated in a controlled testing environment Peer reviews were used to assess implementation of the structured testing designs staff would perform (SP3.2) CONTINUED ON NEXT SLIDE
23 Service System Development (SSD) CONTINUED FROM PREVIOUS SLIDE SSD SG3 Supported validation and verification of the new automated software testing service system Stakeholders used to review verification and validation effort to help insure testing environment reflected real-world environment in which software would operate Periodic formal inspections by third-party software quality assurance personnel conducted of testing procedures and of training for testing staff (SP3.3 and SP3.4)
24 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
25 Service System Transition (SST) Why Service System Transition We wanted to ensure we adequately addressed the ability to deploy the new software testing standard service (software testing facility), while continuing to provide ongoing software testing without any disruptions
26 Service System Transition (SST) The purpose of Service System Transition (SST) is to deploy new or significantly changed service system components while managing their effect on ongoing service delivery. SG 1 Preparation for service system transition is conducted. SP 1.1 Analyze the functionality, quality attributes, and compatibility of the current and future service systems to minimize impact on service delivery. SP 1.2 Establish and maintain plans for specific transitions of the service system. SP 1.3 Prepare relevant stakeholders for changes in services and service systems...
27 Service System Transition (SST) SST SG1 Supported the planning and communication with the stakeholders who were involved in the activities from Strategic Service Management and Service System Development Software testing staff worked with stakeholders to develop and obtain buy-in on the transition plan (SP1.1 and SP1.2) Prepared stakeholders for the changes to deployment of test services was a major focus (SP1.3)
28 Service System Transition (SST) SG 2 The service system is deployed to the delivery environment. SP 2.1 Systematically deploy service system components into the delivery environment based on transition planning. SP 2.2 Assess the impacts of the transition on stakeholders and service delivery, and take appropriate corrective action.
29 Service System Transition (SST) SST SP2.1 Reinforced need to place all testing service components (the test facility configuration, testing tools, and support documentation) under configuration control SST SP2.1 Reemphasized the importance of continued validation of the testing service system in the delivery environment. Stakeholders continued to be involved to insure the system operates according to their expectations
30 Service System Transition (SST) SST SP 2.2 Assisted with assessing the impact of transition and taking corrective actions Post-deployment reviews were held with stakeholders to assess the effectiveness of the new testing service
31 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
32 Service Delivery (SD) Why Service Delivery We wanted to ensure we adequately addressed the development of the service agreement and the delivery of the services for the new software testing standard service
33 Service Delivery (SD) The purpose of Service Delivery (SD) is to deliver services in accordance with service agreements. SG 1 Service agreements are established and maintained. SP 1.1 Analyze existing service agreements and service data to prepare for expected new agreements. SP 1.2 Establish and maintain the service agreement...
34 SD (SG1) used to develop Service Agreement The service agreement described Scope and objectives of the software testing work Specific types of software testing to be conducted Roles and responsibilities of all stakeholders, including the customers, the service providers, the funding organization Resources required for testing (staffing, facility, software, hardware) and who would be responsible for providing these resources CONTINUED ON NEXT SLIDE
35 CONTINUED FROM PREVIOUS SLIDE SD (SG1) used to develop Service Agreement The service agreement described Availability of the software testing services Identifiable costs and commitments to funding by the stakeholders Expected milestones and schedule How the service(s) were to be evaluated and acceptance determined
36 Service Delivery (SD) SG2 Preparation for service delivery is conducted. SP 2.1 Establish and maintain the approach to be used for service delivery and service system operations SP 2.2 Confirm the readiness of the service system to enable the delivery of services. SP 2.3 Establish and maintain a request management system for processing and tracking request information..
37 SD (SG2) used to prepare for implementation of service delivery SD SP2.1 Used to identify the time and resource requirements for testing service delivery SD SP2.2 Used to confirm readiness for service of the testing facility
38 Service Delivery (SD) SG 3 Services are delivered in accordance with service agreements. SP 3.1 Receive and process service requests in accordance with service agreements. SP 3.2 Operate the service system to deliver services in accordance with service agreements. SP 3.3 Maintain the service system to ensure the continuation of service delivery.
39 SD (SG3) used to insure services are delivered in accordance with the service agreements SD SP3.1 Used to help testing facility receive and process the requests for testing Subpractice 8 especially useful in helping review the software testing request status and confirm the testing results with relevant stakeholders
40 SD (SG3) used to insure services are delivered in accordance with the service agreements SD SP3.2 Used to operate the software testing service system in accordance with the service agreement Subpractice 5 especially useful in managing and controlling operationally-oriented quality attributes for the testing service. In particular, two quality attributes were carefully managed - the security of the facility and the reliability of the testing service
41 SD (SG3) used to insure services are delivered in accordance with the service agreements SD SP3.3 Used to maintain the testing service system to insure the continuation of service delivery Software testing places special emphasis on maintenance Preventive maintenance of the testing hardware and software Adaptive maintenance of the testing facility hardware and software to accommodate the different types of software we must be prepared to test
42 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
43 Capacity and Availability Management (CAM) Why Capacity and Availability Management We wanted to ensure we had the resources we needed (staff, software, hardware, network support) in the software testing service system and that the resources were available when needed
44 Capacity and Availability Management (CAM) The purpose of Capacity and Availability Management (CAM) is to ensure effective service system performance and ensure that resources are provided and used effectively to support service requirements. SG 1 Preparation for capacity and availability management is conducted. SP 1.1 Establish and maintain a strategy for capacity and availability management. SP 1.2 Select measures and analytic techniques to be used in managing the capacity and availability of the service system. SP 1.3 Establish and maintain service system representations to support capacity and availability management...
45 CAM (SG1) used to establish and maintain a strategy (we especially focused on having measures) for managing capacity and availability Developed capacity and availability measures for managing CAM, including: Percentage the software testing facility was available within agreed hours Downtime of the testing facility or parts of the facility Use of critical software testing resources
46 Capacity and Availability Management (CAM) SG 2 Capacity and availability are monitored and analyzed to manage resources and demand. SP 2.1 Monitor and analyze capacity against thresholds. SP 2.2 Monitor and analyze availability against targets. SP2.3 Report capacity and availability management data to relevant stakeholders.
47 CAM (SG2) used to monitor and analyze demand for resources SD SP2.1 Monitored capacity - in particular, we monitored the use of software testing resources (hardware and software) to determine normal use SD SP2.2 Monitored availability - in particular, we monitored the reliability (mean time between failure) of the software test equipment and maintainability (time to repair failed equipment)
48 PRESENTATION OUTLINE Purpose Background of the Software Testing Organization Implementing CMMI for Services Strategic Service Management Service System Development Service System Transition Service Delivery Capacity and Availability Management Summary
49 SUMMARY Today, we Examined how the CMMI for Services model was used in the implementation of a new software testing function within a software engineering organization Examined five service specific process areas and how they were used within the software testing service: Strategic Service Management, Service System Development, Service System Transition, Service Delivery, Capacity and Availability Management Are There Any Questions?
50 SUMMARY THANK YOU! CONTACT INFORMATION Nestor K. Ovalle, PhD Phone:
CMMI for Services (CMMI -SVC) Process Areas SES CMMI Training Series August27, 2009 Dial - 1-877-760-2042 Pass code - 147272 SM SEI and CMM Integration are service marks of Carnegie Mellon University CMM
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