MANUAL FOR SUPPLIERS. Guideline for a cooperative partnership with AMF-Bruns.

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1 MANUAL FOR SUPPLIERS Guideline for a cooperative partnership with AMF-Bruns

2 TEAMWORK REPLACES SIMPLE COOPERATION

3 PREFACE 3 Dear partners, the experience of recent years has shown that also medium-sized companies cannot ignore today s challenges and trends. Nor are the effects of globalization, new technologies, or uncertainties in financial markets limited to large corporations and industrial enterprises. Long-term structural changes such as less vertical integration in manufacturing companies also affect small and medium-sized businesses, and bear considerable risks. But they also force companies to review their strategies and permit previous methods to be examined, and new approaches to be tried out. To this effect, we intend to enhance the business relations with our suppliers, and place them on a new basis of innovative cooperation. Hereby, we will explore new avenues, but without abandoning established procedures. We are an independent, medium-sized company, owner-operated in the third generation, and we intend to keep it that way. We are fully aware of the responsibilities we bear for our region and our environment, our employees, and our customers, and that will continue to be so. One prerequisite for this is to maintain our competitiveness, and that continues to be our primary company goal. To the same extent that vertical integration is reduced, the value of a good supplier basis and good supplier relationships increases, and we intend to strengthen them. For this, we need cooperative suppliers as innovative partners for external added value, and that is our principal direction. A good partnership between manufacturer and supplier always starts with open and direct communication, and that is the purpose of this manual. Apen, in August of 2013 Jan Woltermann, Managing director

4 SHAPING THE FUTURE TOGETHER CORE STRATEGY PURCHASING

5 kernstrategie Einkauf 5

6 PRINCIPLES OF SUCCESSFUL COOPERATION

7 CORE STRATEGY PURCHASING 7 PRINCIPLES OF SUCCESSFUL COOPERATION The principles for cooperation described on the following pages apply for all business activities: For the purchase of components, assemblies, and systems, for the purchase of operating supplies and investments, as well as the purchase of raw materials and services. The qualification of our suppliers is established during cooperation, and only those applicants who prove to be strategic suppliers for specific classes of goods will be included in our Strategic Supplier List. It is our aim to concentrate on a few core suppliers, in order to pursue a lasting and consistent development regarding price and quality. Similarly, great importance is attached to lean handling procedures in our cooperation. In summary, we want to achieve a drastic reduction in administrative activities for purchasing, and reduce inventory costs.

8 OUR Code of conduct

9 CORE STRATEGY PURCHASING 9 OUR CODE OF CONDUCT: CORPORATE VALUES AND SUSTAINABLE DEVELOPMENT AMF-Bruns is fully aware of its social responsibilities, and acts accordingly. Both the company s reputation as well as the trust placed in us by customers, suppliers, business partners, and the general public depends largely on the sincere and responsible conduct of every employee. Therefore, AMF-Bruns is committed to carry out its business operations in a fair, correct, and transparent manner. Our dealings are based on the laws of the countries in which AMF-Bruns is active. Acting responsibly not only means that we are committed to consistent fairness and transparency in our dealings with all our stakeholders, but also to manage our company in a sustainable and resource conserving manner. We expect that our suppliers also accept and follow these guidelines.

10 PRODUCT DEVELOPMENT AND STRATEGIC COST MANAGEMENT

11 CORE STRATEGY PURCHASING 11 PRODUCT DEVELOPMENT Our strategic suppliers are also members of the AMF-Bruns development team. By involving them at an early stage, and an open, constructive exchange of ideas, we are able to shorten our product development times and reach our targets even faster. Moreover, this approach enables us to reduce costs and increase our innovative abilities sustainably. An additional aim is to promote systems suppliers. STRATEGIC COST MANAGEMENT Cost transparency is essential for identifying competitive products and for optimizing structures. Therefore, our focus lies on a long-term cooperation with suppliers who are willing to openly discuss possible cost structure optimizations in a team with us. Furthermore, it is important for AMF-Bruns that our partners have a sound economic foundation and are therefore able to ensure long-term and stable project handling.

12 QUALITY MANAGEMENT And supply chain management

13 CORE STRATEGY PURCHASING 13 QUALITY MANAGEMENT For AMF-Bruns, quality means product quality as well as quality in business transactions. Our common goal is: Zero faults and continuous improvement. More details on this are given in Chapter 3 of this supplier manual. Supply Chain Management Delivery with the shortest possible lead times, high flexibility, and on schedule are criteria that AMF-Bruns achieves with transparent information procedures. Because in the long term, we can only remain competitive if we manufacture according to lean management principles, with simultaneous flexibility and low stock levels. Therefore, our suppliers must be able to respond flexibly to our demands, and always keep in touch with us.

14 SUPPLIER ADVANCEMENT AND BUSINESS PROCEDURES

15 CORE STRATEGY PURCHASING 15 SUPPLIER ADVANCEMENT Advancement of suppliers towards systematic optimization of technology, quality, costs, and logistics is an important element in the continuous improvement of our competitiveness. That is why we carry out individual improvement projects at regular intervals in the fields of purchasing, production, and logistics in order to create an efficient competence network in the course of time. ELECTRONIC PROCESSING OF BUSINESS OPERATIONS It is our aim to use electronic means to simplify, improve, and speed up business operations and procedures with our suppliers. Therefore, we expect our suppliers to provide the necessary technical infrastructure and corresponding expertise.

16 IMPORTANT INFORMATION FOR OUR SUPPLIERS

17 Lieferanten-leitfaden 17

18 1. YOUR DIRECT LINE TO AMF-BRUNS...Page Information and communication 1.2 Contact partners 1.3 Within easy reach 1.4 Information transfer 2. A FORMAL BASIS is REQUIRED...Page General purchasing conditions 2.2 Confidentiality 2.3 Quality assurance agreements 2.4 Framework agreements 3. TOP QUALITY IS OUR CLAIM...Page Quality management system 3.2 Process and product audit 3.3 Traceability 3.4 Delivery quality and incoming goods 3.5 Complaints handling, 8D report 3.6 Quality documentation 3.7 Change control management 3.8 Continuous improvement process (CIP)

19 OVERVIEW EFFICIENCY with CONSISTENT ORDERING & DELIVERY PROCESSES...Page The first delivery 4.2 Order handling 4.3 Order confirmation 4.4 Delivery and marking 5. A FEW BASIC RULES FOR SIMPLIFIED PROCEDURES...Page Driving on our company premises 5.2 Notification and delivery times 5.3 Transport and packaging regulations 5.4 Delivery and invoicing address 5.5 Shipping documents 5.6 Way bill 5.7 Delivery note 5.8 Packaging instructions 5.9 Document download

20 YOUR DIRECT LINE TO AMF-BRUNS 1.1. information And COMMUNICATION Efficient communication and a smooth information transfer are essential for successful cooperation. To ensure both aspects during hectic everyday work, everyone involved should know: where the relevant information can be found quickly, who is the correct contact partner, and when and how he/she can be contacted. 1.2 CONTACT PARTNERS The table on the next page shows you who is responsible for what according to function in our company, and how you can contact the right persons. 1.3 WITHIN EASY REACH Our personnel can be contacted directly during the office hours from 8:00 to 17:00 hours on weekdays. Of course, you can also get in touch with your partner via INFORMATION TRANSFER Orders, agreements, contracts, and other documents must be in the customary written form. You can also contact us via , fax, regular mail, as well as EDI (electronic data interchange).

21 YOUR DIRECT LINE TO AMF-BRUNS 21 YOUR CONTACT PARTNERS AMF-Bruns GmbH & Co. KG Hauptstraße D-Apen Germany Reception Marlies Janßen...Tel. +49 (0) Managing director Jan Woltermann...Tel. +49 (0) Strategic Purchasing Jörg Bührmann...Tel. +49 (0) Gerrit Ihnen...Tel. +49 (0) Operative Purchasing Rolf Claaßen...Tel. +49 (0) Maik Habelt...Tel. +49 (0) Angelika Nietsch...Tel. +49 (0) Svea Schmidt...Tel. +49 (0) Britta Schütte...Tel. +49 (0) Incoming Goods Apen factory Goods inwards...tel. +49 (0) Incoming Goods Friesoythe factory Marco Wiese...Tel. +49 (0) Accounting Jessica Gerdes...Tel. +49 (0) Technical Office / Production Contact via Strategic Purchasing Fax for Purchasing in Apen: +49 (0) Fax for Friesoythe factory: +49 (0)

22 A FORMAL BASIS IS REQUIRED

23 A FORMAL BASIS IS REQUIRED GENERAL PURCHASING CONDITIONS The business relations between you and AMF- Bruns are based on our General Purchasing Terms and Conditions. 2.2 CONFIDENTIALITY It is quite normal that during business transactions between partners, e.g. development projects, confidential information and data are exchanged, which are only accessible to a limited number of persons, and are intended to be used exclusively for a particular purpose and may not be made accessible to unauthorized third parties for saving, copying or publishing by any means. Therefore, trustful cooperation is impossible without absolute confidentiality. For this purpose, a corresponding Non-Disclosure Agreement is signed before cooperation begins. 2.3 QUALITY ASSURANCE AGREEMENTS Not only is quality one of our basic claims, but for most of our products it is also safety-relevant. For us, therefore, fault prevention is more important than fault minimization. For this purpose, we make individual Quality Assurance Agreements. Of course, the exact criteria are defined in advance together with you. 2.4 FRAMEWORK AGREEMENTS Framework agreements are intended to speed up and simplify the preparation of individual contractual provisions by means of specific rules that have been agreed in advance for all individual contracts. Should this be applicable and in your own interest, we will make a corresponding proposal.

24 TOP QUALITY IS OUR CLAIM

25 TOP QUALITY IS OUR CLAIM QUALITY MANAGEMENT SYSTEM Of course, when working together with you, we also observe the regulations of the quality assurance systems TS and DIN ISO 9001 ff. Moreover, we live quality in the sense of continuous improvement of our products and processes. The consistency of a QM system is an essential success factor for our cooperation. Regarding our customers, we are committed to a zero-fault strategy, and must therefore optimize our performance continuously. Therefore, this automatically becomes the yardstick for external added value, i.e. also when cooperating with you. 3.2 PROCESS AND PRODUCT AUDIT AMF-Bruns stands for high and reproducible quality, which is monitored permanently by our customers worldwide. In this respect, internal as well as external process and product audits are necessary criteria to ensure our quality demands. Consequently, and after consultation with you, we will carry out corresponding audits as necessary. Our experience has shown that such an audit frequently results in significant improvements plus simplified cooperation. 3.3 TRACEABILITY Our customers rightly expect complete traceability of every product we supply. This means that traceability extends across the entire internal and external added value chain, and is therefore an important factor for our cooperation.

26 Incoming Goods AND COMPLAINTS HANDLING

27 TOP QUALITY IS OUR CLAIM DELIVERY QUALITY AND INCOMING GOODS To ensure that the components delivered by you can be integrated smoothly into our production, it is extremely important that the specifications and properties determined by us and agreed with you are fully observed. For our customers, we must regularly provide evidence of the composition of the materials we use. Obviously, this also involves the internal and external added value chain. Because we are fully aware of the responsibility we bear for our product quality, we work with a consistent QA system. Similarly, you must have a corresponding QA system that is matched to your company structure and size. Obviously, we expect that our orders and calls are fulfilled in terms of technical specifications, quantities, and delivery schedules. In accordance with the general trend, we will not carry out any incoming goods inspection in future, and rely on the suppliers certificates. 3.5 COMPLAINTS HANDLING, 8D REPORT In case of quality problems, we require your immediate support. For a constructive solution, we make use of the so-called 8D report. The eight disciplines are: 1. Team strategy (interdisciplinary work group) 2. Problem definition & description 3. Immediate measures: Implementation and monitoring of interim actions 4. Definition and investigation of the root cause(s) 5. Selection and verification of permanent corrective measures 6. Implementation and validation of permanent corrective measures 7. Implementation of suitable measures to prevent the problem occurring again 8. Formally thank the team for its collective efforts

28 DOCUMENTATION AND CONTINUOUS IMPROVEMENT

29 TOP QUALITY IS OUR CLAIM QUALITY DOCUMENTATION To ensure a traceable quality, you will be required to supply documentation that contains the added value stages, and proves compliance with the defined specifications. In case of agreed changes to products or processing steps, we will always require a product history in accordance with DIN EN ISO The documentation also includes the storage of records such as the test reports of first samples, production releases, tooling reports, purchase contracts, and supplements, for a period of three years. Regarding the record retention period, we are obliged to observe the legal regulations. 3.8 CONTINUOUS IMPROVE- MENT PROCESS (CIP) AMF-Bruns has implemented a comprehensive CIP organization, with direct links to company management. The continuous improvement of quality, process, logistics, and price is a keystone that also determines the cooperation with your company. In this respect, we would appreciate being informed regularly about your internal CIP projects. In all events, the philosophy of continuous improvement should help to optimize our cooperation. 3.7 CHANGE CONTROL MANAGEMENT The procedures for change control management are part of the Quality Assurance Agreement, where they are detailed.

30 EFFICIENCY with CONSISTENT ORDERING & DELIVERY PROCESSES

31 EFFICIENCY with CONSISTENT ORDERING & DELIVERY PROCESSES THE FIRST DELIVERY For your first delivery, you will need a written release permit confirming that the specifications have been fulfilled in the first sample test report. For all subsequent deliveries, the following procedure applies. 4.2 ORDER HANDLING No order is placed without a previous written agreement. On this basis, AMF-Bruns will raise the order. 4.3 ORDER CONFIRMATION For internal planning, we need your written confirmation of our order on the next workday after receiving our order. Hereby, we assume that the completeness and correctness of our order has been checked, and the responsible purchaser or dispatcher has been informed. 4.4 DELIVERY AND MARKING Responsibility for shipping/transport is defined in the agreed Incoterms. For ex-factory deliveries, AMF-Bruns specifies the shipping agent, and will only bear this agent s shipping costs. For reasons of simplicity, your company will be responsible for commissioning the shipping agent. Hereby, you will ensure that the goods are delivered in suitable transport containers that have been approved by AMF-Bruns in order to prevent damage and impairments to quality (e.g. contamination, chemical reactions). Marking of products, components, and packaging is done in accordance with the Logistic Instructions provided by AMF-Bruns. It must be ensured that marking of packaged goods will remain effective also during transport and storage.

32 A FEW BASIC RULES FOR SIMPLIFIED PROCEDURES

33 A FEW BASIC RULES FOR SIMPLIFIED PROCEDURES DRIVING ON OUR COMPANY PREMISES German traffic regulations (StVO) apply everywhere on AMF-Bruns premises. Maximum permissible driving speed is 15 km/h. 5.2 notification AND DELIVERY TIMES To ensure efficient handling of your delivery and our internal processes, we request you to inform our Incoming Goods department by phone one day before the agreed delivery date, stating the order number and the expected delivery time. The time slots for delivery are between 7:00 and 15:30 h on weekdays (7:00 to 12:00 h on Fridays). 5.3 transport AND PACKAGING REGULATIONS Shipped goods must always be packaged and secured during transport in accordance with applicable safety regulations. 5.4 DELIVERY AND INVOICING ADDRESS These are not necessarily the same. Whilst correspondence and invoices must always be addressed to our headquarters in Apen, deliveries can be made to the main factory in Apen as well as the branch factory in Friesoythe. Main factory AMF-Bruns GmbH & Co. KG Hauptstraße 101 D Apen Germany Branch factory AMF-Bruns GmbH & Co. KG Eschstraße 24 D Friesoythe Germany Invoicing address: AMF-Bruns GmbH & Co. KG Kreditorenbuchhaltung Hauptstraße 101 D Apen Germany

34 5.5 SHIPPING DOCUMENTS For deliveries to AMF-Bruns, the supplier or shipper is legally responsible for the correct preparation of shipping documents, and for the safe stowage of the goods during transport. 5.6 WAY BILL A shipping order normally contains the following shipment details: Supplier s name and address Recipient s address Order number, contract number Number of packages belonging to the shipment Gross weight of the shipment Delivery or shipment date 5.7 DELIVERY NOTE The delivery note is a constituent part of every shipment, and should be attached clearly visible in a delivery note pocket on the outside of the package or pallet. A delivery note normally contains the following details: Our order number The article number with a precise article description The delivered quantity 5.8 PACKAGING INSTRUCTIONS The packaging must be suitable for the product, and must provide adequate transport protection for all types of shipment. We cannot be held liable for any damage that results from inadequate packaging and which is not accepted by the insurance company.

35 A FEW BASIC RULES FOR SIMPLIFIED PROCEDURES DOCUMENT DOWNLOAD Numerous documents and samples are always accessible online from: suppliers-portal.amf-bruns.de Please use the following password to download the documents: AMF-Partner MASTHEAD Legally responsible for content: Publisher: Design & layout: Jan Woltermann AMF-Bruns GmbH & Co. KG Hauptstraße 101 D Apen Germany Tel. +49 (0) zentral kommunikation werbeagentur GmbH

36 Stand: 8/2013 EN AMF-Bruns GmbH & Co. KG Hauptstraße 101 D Apen Germany Zertifiziertes Management-System Reg.-Nr.: Q

EPICOR, INCORPORATED QUALITY ASSURANCE MANUAL

EPICOR, INCORPORATED QUALITY ASSURANCE MANUAL Revision: 6 Date 05/18/09 EPICOR, INCORPORATED 1414 E. Linden Avenue P.O. Box 1608 Linden, NJ. 07036-0006 Tel. 1-908-925-0800 Fax 1-908-925-7795 Table of Contents: