Infor LN Functions and Features

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1 Infor LN Functions and Features

2 Copyright 2015 Infor Important Notices The material contained in this publication (including any supplementary information) constitutes and contains confidential and proprietary information of Infor. By gaining access to the attached, you acknowledge and agree that the material (including any modification, translation or adaptation of the material) and all copyright, trade secrets and all other right, title and interest therein, are the sole property of Infor and that you shall not gain right, title or interest in the material (including any modification, translation or adaptation of the material) by virtue of your review thereof other than the non-exclusive right to use the material solely in connection with and the furtherance of your license and use of software made available to your company from Infor pursuant to a separate agreement, the terms of which separate agreement shall govern your use of this material and all supplemental related materials ("Purpose"). In addition, by accessing the enclosed material, you acknowledge and agree that you are required to maintain such material in strict confidence and that your use of such material is limited to the Purpose described above. Although Infor has taken due care to ensure that the material included in this publication is accurate and complete, Infor cannot warrant that the information contained in this publication is complete, does not contain typographical or other errors, or will meet your specific requirements. As such, Infor does not assume and hereby disclaims all liability, consequential or otherwise, for any loss or damage to any person or entity which is caused by or relates to errors or omissions in this publication (including any supplementary information), whether such errors or omissions result from negligence, accident or any other cause. Although Infor has taken due care to ensure that the material included in this publication is accurate and complete, Infor cannot warrant that the information contained in this publication is complete, does not contain typographical or other errors, or will meet your specific requirements. As such, Infor does not assume and hereby disclaims all liability, consequential or otherwise, for any loss or damage to any person or entity which is caused by or relates to errors or omissions in this publication (including any supplementary information), whether such errors or omissions result from negligence, accident or any other cause. Without limitation, U.S. export control laws and other applicable export and import laws govern your use of this material and you will neither export or re-export, directly or indirectly, this material nor any related materials or supplemental information in violation of such laws, or use such materials for any purpose prohibited by such laws. Trademark Acknowledgements The word and design marks set forth herein are trademarks and/or registered trademarks of Infor and/or related affiliates and subsidiaries. All rights reserved. All other company, product, trade or service names referenced may be registered trademarks or trademarks of their respective owners. Publication Information Document code Release Publication date releaseffog (P3496) 10.4.x Cloud Edition (10.4.1) October 27, 2015

3 Table of Contents About this document Chapter 1 Infor LN...11 Introduction...11 Production typologies...11 Multisite environments...12 Chapter 2 Master Data...17 Introduction...17 Chapter 3 CRM...19 Introduction...19 Master Data...19 Marketing, Sales, Utilities...20 Chapter 4 Sales...23 Introduction...23 Sales Master Data...23 Sales Quotations...25 Sales Orders...26 Sales Contracts...28 Sales Schedules...29 Margin Control...32 Consumption Handling...32 Retrobilling...32 Commissions and Rebates...33 Statistics...34 Chapter 5 Project...35 Introduction...35 Projects...35 Master Data...36

4 Contract Management...38 Project Definition...39 Invoicing...41 Budgeting...42 Planning...45 Requirements Planning...45 Project Progress...48 Project Accounting...50 Monitoring...51 Invoicing...52 Overhead...53 Chapter 6 Planning...55 Introduction...55 Enterprise Planning Master Data...55 Master Planning...57 Order Planning...58 Vendor Managed Inventory...59 Resource Analysis and Optimization...59 Plan Transfer...59 Chapter 7 Manufacturing...61 Introduction...61 Engineering Data Management...62 Item Production Data...62 Bill of Material...62 Routing...63 Assembly Planning...64 Assembly Control...65 Repetitive Manufacturing...68 Job Shop Control...69 Project Control...72

5 Product Configurator...73 Tools Requirement Planning...74 Product Classification...75 Manufacturing Control...75 Chapter 8 Procurement...77 Introduction...77 Purchase Master Data...78 Purchase Requisitions...80 Requests for Quotation...81 Purchase Orders...82 Purchase Contracts...84 Purchase Schedules...85 Purchase Vendor Rating...87 Statistics...88 Chapter 9 Warehousing...89 Introduction...89 Warehouse Master Data...90 Inventory Planning and Analysis...93 Warehouse Orders...94 Inventory Change Orders...95 Cross-docking...97 Direct Material Supply...97 Handling Units...98 Receipts and inspections...99 Inbound Outbound/Inspections Shipments Quarantine inventory Cycle counting and Adjustment orders Blocking...107

6 Inventory Reporting Inventory Costing WMS Interface Chapter 10 Freight Introduction Freight Master Data Freight Order Control Freight Planning Chapter 11 Service Introduction Master Data Management Configuration Management Contract Management Service Quotations Call Management Preventive Maintenance Territory Planning Group Planning Field Service Depot Repair Service Inspection Subcontract Management Claim Management Activity Management Chapter 12 Quality Introduction Quality Inspection Non-Conformance Material Report Corrective Action Plan Failure Modes and Effects Analysis...145

7 Chapter 13 Financials Introduction General Ledger Accounts Receivable Accounts Payable Cash Management Financial Budget System Cost Accounting Budget Control Fixed Assets Financial Statements Chapter 14 Invoicing Introduction Invoicing Chapter 15 Common Introduction Calendars and Periods Object Data Management People Pricing Material Pricing Taxation Terms and Conditions Unit Effectivity Project Pegging BOD Messaging Electronic Data Interchange Document Output Management Authorization and Security...180

8 Chapter 16 Enterprise Modeler Introduction Master Data Model Definition Model Item Management Run-Time Model Control Chapter 17 Tools Introduction Software Installation Application Configuration Application Personalization User Management Device Management Job Management Database Management Audit Management Text Management Menu Management SQL Queries Application Customization Application Development Integration Tools Translation Software Distribution emessage Connector...195

9 About this document This document describes the functions and features in LN, categorized by LN package. It provides detailed information on the use of functionality to streamline business processes. How to read this document The functions and features described in this guide, can also be viewed in the LN online Help. The online topics have the advantage that they may contain hyperlinks to other topics in the LN online Help. To view the functions and features online, including the hyperlinks to detailed online Help topics: 1. Start the Web Help. 2. In the Navigation area, click Infor LN Click Functions and Features. Comments? We continually review and improve our documentation. Any remarks/requests for information concerning this document or topic are appreciated. Please your comments to In your , refer to the document number and title. More specific information will enable us to process feedback efficiently. Contacting Infor If you have questions about Infor products, go to the Infor Xtreme Support portal. If we update this document after the product release, we will post the new version on this website. We recommend that you check this website periodically for updated documentation. If you have comments about Infor documentation, contact Infor LN Functions and Features 9

10 About this document 10 Infor LN Functions and Features

11 Chapter 1 Infor LN 1 Introduction Infor LN is a global ERP (Enterprise Resource Planning) solution with market-leading support for small and medium enterprises as well as multinational requirements and complex organizational structures such as multisite and multicompany environments. LN is designed as a single-instance global ERP system supporting regional deployments. It allows you to model financial and operational structures, providing transaction management, planning, and shared services. LN helps companies consolidate systems and standardize information and business processes across their global operations. Companies have financial visibility and operational excellence based on industry best practices. With LN, companies can enter new markets rapidly and streamline compliance with local regulations. LN is a flexible, modular solution for the industrial enterprise with a primary focus on discrete manufacturing. The LN comprehensive manufacturing functionality supports various types of manufacturing, including make to stock, make to order, engineer to order, configure to order, assemble to order, individually, combined, or all at the same time. Supporting this core are modules for financials, sales, purchasing, logistics, and service functionality. The LN solutions are proven in many industries. The latest release of LN extends flexibility. Many enhancements were added to simplify steps in carrying out business processes, reduce the cost of ownership, simplify implementation, and to work with other systems across enterprises. LN complies with many national and international business practices and legal requirements, supports multiple currencies and languages, and helps to build successful international operations in today s global environment. Production typologies LN supports a broad range of production typologies in discrete manufacturing environments, including the following: Job shop Production cell Infor LN Functions and Features 11

12 Infor LN Flow Lean/ Kanban MTS/ATO/MTO/ ETO/ CTO Assembly control Multi-model Mixed-model Hybrid manufacturing Project control supports tracking and costing for customer-specific production in job shop environments. Multisite environments Infor LN provides extensive support for large global enterprises that comprise multiple companies and any number of sites. An LN multisite environment usually consists of a structure of multiple logistic and financial companies. Therefore, multisite is often synonymous with multicompany. If the various sites are located in separate countries, you must set up a multicurrency system for the companies of the multicompany structure. To meet the requirements of multisite environments, LN supports the following: Financial companies A company with at least one set of financial tables. The main function of a financial company is to register all accounting transactions that result from the activities carried out in the enterprise units that are linked to the financial company. These activities consist of the operational and logistical transactions that result from a logistic goods flow and from production, service, warehousing, and support activities. Logistic companies A company used for logistic transactions, such as the production, purchase, sales, warehousing and transportation of goods. All the logistic data concerning the transactions is stored in the company's database. Enterprise units A set of logically grouped entities linked to a financial company and to the same logistic company. Enterprise units are considered independent financial units within a logistical context. Enterprise structure modeling You can use the Enterprise Modeler tool to model the structure of your enterprise. In this way, you can model your enterprise independent of the organization of the LN databases. Alternatively, you can set the enterprise structure up directly in LN in the Enterprise Modeling Management module. Multicurrency systems In LN, a logistic company can operate in multiple countries. The LN multicurrency systems enable a company to conduct accounting in more than one currency. Amounts can be calculated and registered in up to three currencies. 12 Infor LN Functions and Features

13 Infor LN Intralogistic-company transactions Sales offices, purchase offices, work centers, service centers, and warehouses are entities of logistic companies. The entities are grouped into enterprise units. You can define the enterprise units in one logistic company as each other s customers and suppliers and model the goods flow and the corresponding financial relations, such as invoicing and pricing agreements between them. To accomplish this, you must define internal business partners and link the business partners to the enterprise units. A one-to-one relationship must exist between internal business partners and enterprise units. Data sharing The companies of a multicompany structure must use consistent data. For example, you can use the same calendars, item codes, business partners, and pricing information in the various sites. Some data must be shared, other data can be shared if required, and still other data must not be shared at all. You can use several data sharing and replication techniques to make the same data available to companies. Multicompany processing The multicompany structure enables enterprise-wide production planning and operations management. The sections below describe the multicompany functions that the various LN packages support. Multicompany Financials In one logistic company, you can process logistic transactions between departments, work centers, and warehouses of enterprise units that are linked to different financial companies. If the debit and credit sides of a logistic transaction are posted to different financial companies, LN can automatically create intercompany transactions between the companies. You can aggregate the data of a group of financial companies to the financial group company for corporate accounting. Multicompany Taxation Tax reporting is part of the financial accounting and is restricted to one country. Therefore, the LN tax handling in a multicompany structure is similar to the tax handling in a single company environment. Tax handling in LN includes the following: Tax registration For tax registration, you define the various tax details for each country in the Taxation module. In the General Ledger module of Financials, you specify the ledger accounts for the tax amounts separately for each financial company. LN can post the tax amounts calculated for a tax code to different ledger accounts in the individual financial companies, for example, in a single logistic, multifinancial company structure. Infor LN Functions and Features 13

14 Infor LN VAT processing for intra-eu transactions The goods transfer between the countries of the European Union (EU) requires value-added tax (VAT) handling. Depending on the countries in which the goods are issued, delivered, and invoiced, various VAT types apply to the transactions. Tax registration in a foreign country In some situations, transactions must be reported for taxation in a foreign country. Typically, this can happen if service items are delivered directly from the supplier to the customer s site at which the service activities are performed, and if spare parts that were not used are returned directly from the service location to the suppler. Multicompany Invoicing Invoicing in LN includes the following: Sales invoicing For one business partner, you can combine sales invoice lines from various logistic packages such as Sales, Project, and Service on one invoice document, provided that the conditions for the composing criteria are met. Invoicing can combine financial data such as manual sales invoice data into one invoice along with other logistic data. Invoice documents are generated for each financial company. External Material Delivery Sales For this kind of internal trade, internal financial settlements are generated if goods and the invoice for the goods are sent by or received by various entities. The entities can be departments, warehouses, and internal or external business partners. LN automatically generates the internal invoices or the settlement between the associated entities in the financial companies. The invoicing can occur between enterprise units of the same logistic company and different financial companies. LN uses the self-billing function to generate the internal invoices and payments. Multicompany Enterprise Planning You can use central multicompany planning to define a central plan that coordinates and triggers the local plans in the production companies. You can also aggregate and disaggregate the plans to different levels. Multicompany Manufacturing Product definition, engineering data management, production scheduling, and execution is controlled in each logistic company. Enterprise units do not affect activities that have no financial impact. In a logistic company, routings can include work centers in different countries that belong to different enterprise units. The work-in-process (WIP) transfers are posted to the financial companies of the enterprise units. 14 Infor LN Functions and Features

15 Infor LN Multicompany Sales and Procurement During sales order entry, to see the available inventory in warehouses of your own and other logistic companies, you can use the bill of enterprise or use Enterprise Planning and Order Promising. If the sales office and the warehouse are linked to separate financial companies, LN can generate intercompany settlements between the financial companies. LN registers some financial business partner data separately for each sales office and for each purchase office. Various enterprise units can conduct business with the same customers and suppliers. In a multicompany structure, you can manage all or part of the purchase orders centrally. For example, you can create a central purchase contract with your suppliers, including price and discount agreements that apply to all the sites of your organization. Multicompany Project You must link a project to an enterprise unit and, in this way, to a financial company. If you use multiple financial companies, you can perform separate financial accounting for the projects of one logistic company. You can aggregate the data of several subprojects to a main project for integrated project monitoring. You can specify a project currency for each project and subproject. In this way, you can manage a project in any currency, for example, the local currency of the country where the work is performed. Multicompany Service Service departments and warehouses that contain spare parts and components used for service and maintenance belong to enterprise units. To perform separate financial accounting for the service departments and their warehouses, you can assign service departments and warehouses to enterprise units that are linked to different financial companies. If material, labor, or other costs are transferred between service departments and warehouses, or from one service department to another (in the case of internal subcontracting for depot repair), LN can perform the invoicing between these departments and warehouses. In the Intercompany Trade module, you can define intercompany trade relationships with invoicing between various entities. You can also record and process service operations in a multilogistic company environment. Multicompany Warehousing You can define internal trade relationships between enterprise units or individual warehouses of the same logistic company for the transfer of material, labor, or other costs between warehouses, and to generate invoices for these without using sales orders and purchase orders. For example, you can use this to transfer goods between warehouses in different countries. You can define warehouse surcharges, which are added to the actual costs of the goods either when the goods are issued from a warehouse or when the goods are received. Infor LN Functions and Features 15

16 Infor LN Multicompany Freight You can centrally manage and process freight orders (and freight order clusters), shipments, and loads across multiple sites. This process gives you a clear insight into the transport-related requirements, optimization in the handling of freight orders, consolidation and planning of loads and shipments, reduction of costs, and subcontracting of transport to carriers. 16 Infor LN Functions and Features

17 Chapter 2 Master Data 2 Introduction You use Master Data to specify the data that is required by and shared among the Infor LN packages. This topic provides an overall listing of the master data. Note For detailed information about a particular topic, refer to the online help under Master Data. You must specify these parameters and master data: Codes Item data Business partners Addresses Contacts Companies, implemented software components, enterprise model, and intercompany trade Financial integrations Infor LN Functions and Features 17

18 Master Data 18 Infor LN Functions and Features

19 Chapter 3 CRM 3 Introduction You use CRM to support the marketing and sales of a product. You can use opportunities to record and monitor sales information related to a business partner with the purpose of selling a product or service to this business partner. An essential part of the customer relation management functionality is the ability to create activities and follow-up activities to schedule for business objects (business partners, contacts, opportunities, or other activities), and to track the progress of these activities. An activity is an appointment, call, task, or mailing that must be completed by a user and that is registered in LN. In CRM, you can register any type of information on current and prospective business partners, opportunities, contacts, and sales and marketing activities. You can add user-definable attributes if you require more specific information. Direct mailing can be performed through standard letters. The main functions and features of CRM are described in these topics: Master Data (p. 19) Marketing, Sales, Utilities (p. 20) Master Data CRM master data includes mandatory and optional master data functions and features. The mandatory data is required to perform CRM procedures. The optional data can be specified for specific use in several CRM processes. Addresses To communicate with persons and organizations in CRM, you must specify addresses and address formats. Business partners, contacts, and employees You must specify the business partners, contacts, and employees with whom you work. Infor LN Functions and Features 19

20 CRM Optional sessions Several sessions are available in which you can specify optional, but basic information, such as opportunity types, sales processes, phases, and sources. Attributes You can specify attributes, which are used to record distinctive information on business partners, contacts, activities, opportunities, letters, and reports. Marketing, Sales, Utilities To remain competitive and profitable, you must identify, communicate, and track the requirements of business partners. In CRM, you can specify and track sales and marketing data in a flexible way. You can specify information on prospective business partners, maintain additional information on current business partners, use opportunities to record and monitor sales potentials, and create, schedule, and report on various sales and marketing activities. Contacts and activities can be synchronized between CRM and Microsoft Exchange. CRM does not have a set of mandatory steps. All information is optional. Opportunities You can use opportunities to record and monitor sales information related to a business partner for the purpose of selling a product or service to this business partner. Because a sales quotation can be generated from an opportunity, an opportunity can be the basis for product offerings to a business partner. Project pegging Project pegging in Sales includes the pegging of project costs for sales order lines and sales quotation lines. If project pegging is required for an item, you can optionally link a peg to an opportunity's item. Activities You can use activities to schedule for business objects (business partners, contacts, opportunities, or other activities), and to track the progress of these activities. An activity is an appointment, call, task, mailing, or that must be created or executed by a user and that is registered in LN. Activities include, for example, phone calls, mailings, visits, and surveys. Letters Letters to business partners and mass mailings are common marketing activities. In CRM, you can create, save, and modify letters. You can use the mail merge functionality to print a generic letter that contains specific business partner information. You can export letters to other word processing programs to use functionality such as spell checkers. Selection expressions You can use selection expressions to specify search criteria to create a target group. This target group can be used to specify who to include in a particular action. Selection expressions are used to create targeted ranges for opportunities, global additions of attributes and activities, letters (mail merges), and reports. 20 Infor LN Functions and Features

21 CRM Text Editor If you create a letter or a selection expression, you can use the Text Editor to specify the actual layout of the letter or to specify an expression. Reports You can specify reports to view user-defined data. You can print and process reports to view CRM data based on your requirements. Synchronizing CRM contacts and activities to Microsoft Exchange Contacts from LN can be synchronized to Microsoft Exchange. Activities with the Call or Appointment types can be synchronized as calendar events between LN and Microsoft Exchange. Calendars are synchronized in both directions. Infor LN Functions and Features 21

22 CRM 22 Infor LN Functions and Features

23 Chapter 4 Sales 4 Introduction You use Sales to manage sales activities and maintain the data that is the result of these activities. The main procedures in Sales are the sales order and sales schedule procedures, which cover the complete administrative procedure for selling items. Usually, the sales order/schedule procedure is preceded and followed by other procedures. These procedures (can) precede the sales order/schedule procedure: Sales quotation procedure Sales contract procedure The main functions and features of Sales are described in these topics: Sales Master Data (p. 23) Sales Quotations (p. 25) Sales Orders (p. 26) Sales Contracts (p. 28) Sales Schedules (p. 29) Margin Control (p. 32) Consumption Handling (p. 32) Retrobilling (p. 32) Commissions and Rebates (p. 33) Statistics (p. 34) Sales Master Data Sales master data includes mandatory and optional master data functions and features. The mandatory data is required to complete the sales procedures. The optional data can be specified for use in several sales processes. Infor LN Functions and Features 23

24 Sales Sales item data In Item Base Data, you can specify items and item data on a general level. Before you can complete sales procedures, you must also specify sales-related item data in Sales Item Data. Inventory shortage handling You can check available inventory and resolve inventory shortages for sales quotation lines, sales order lines, and sales order component lines. Time-phased inventory check With a time-phased inventory check, the availability of sufficient inventory during the item's order lead time can be checked for sales order lines and sales quotation lines. This means that the difference between the inventory on hand and the allocations at that particular moment are ignored. Instead, LN considers the difference between the inventory on hand and all planned inventory transactions during the entire order lead time. Item replacement If an item is no longer sold, you can replace it with a different item. Alternative items If an inventory shortage occurs for an item, you can offer the sold-to business partner an alternative item. Optionally, you can use the available inventory of the original item and then fill the remaining shortage with an alternative. Selling items from list groups You can specify the list group(s) used to find list items when you sell a list item to a sold-to business partner. You can indicate whether the business partner can buy from multiple list groups or only from a default list group. Sales organizational data Before you can complete sales procedures, you must specify sales organizational data, such as sales order types that define the mandatory steps in the sales order procedure, sales offices that you can use to create sales contracts, sales orders, sales schedules, and user profiles with user-specific default data. Customer approval You can set up customer approval if sold-to business partners must approve the goods that are delivered on a sales order before the goods can be invoiced. The ownership of the goods changes from the supplier to the sold-to business partner when the goods are approved by the sold-to business partner. Flexible sales order processing You can automate the processing of sales orders. For each activity that is linked to an order type, you can specify its execution mode: automatic or manual. Multisite invoice between a purchase office and a sales office For a direct delivery, the sales office receives money from the customer and the purchase office pays the supplier for the goods. As a result, the account books of both financial companies show discrepancies. LN can then automatically generate settlements between a purchase office and a sales office that belong to different financial companies and update the account books. 24 Infor LN Functions and Features

25 Sales Rate determiners You can use rate determiners to specify which date is used to determine the exchange rates. Amounts in foreign currencies are converted to the home currency, based on the valid exchange rate. Sales order templates You can specify sales order templates for recurring sales orders from the same (group of) business partner(s). You can generate sales orders or sales order lines from an order template. Product catalogs You can specify product catalogs to group items into logical product categories. Catalogs can be structured hierarchically and contain, at the lowest levels, items that can be sold or purchased. General sales data Before you can complete sales procedures, you must specify general sales data, such as data to track order changes and to determine the reason for the changes, the conditions and reasons for automatically blocking a sales order, and order priority simulations. Additional costs You can specify additional costs that can be placed on a sales order or shipment to charge extra costs for an order (line) or shipment (line). Changing orders A purchase order of one company is linked to a sales order of another company. Therefore, a change in a purchase order can influence the corresponding sales order, and vice versa. You can specify the handling of change order information. Sales quotations Before you can complete the sales quotation procedure, you must specify the sales quotation master data, which includes competitors, the reasons for acceptance or rejection of quotations, and the sales quotation parameters. Sales schedules Before you can complete the sales schedule procedure, you must specify the sales schedule master data. Automatic sales schedule processing You can automate the processing of sales schedules. For each activity, you specify whether the activity is run automatically or manually. Sales Quotations Sales quotations are used to supply a sold-to business partner with the required details to make a purchasing decision. You can create a sales quotation in response to a request for quotation (RFQ) from a business partner, or as a sales tool to initiate the sales process with potential business partners. A quotation includes the dates, terms, items, or item descriptions to be sold, and a success percentage, which reflects the level of certainty that the quotation will be accepted. Sales quotations are included in the planning modules Infor LN Functions and Features 25

26 Sales based on their success percentages. Quotations with a high success percentage are considered as sold. You can print and send quotations to business partners. You can specify the results of the returned quotations in Sales. If the quotation is not accepted, you can specify the reason for failure and the competitor who won the quote. If the business partner accepts the quotation, you can transfer the quotation to a sales order and specify the reason for success. Sales quotation procedure The normal sales quotation procedure includes the creation, printing, specification of results, and processing of sales quotations. In addition, you can perform other tasks, such as ATP and CTP checks, create alternative quotation lines, and copy bill of material components to a sales quotation. Inserting items from a catalog You can add items from a catalog to a sales quotation. Product variants You can configure or link product variants for generic items on the sales quotation line. Material price information You can link material price information to a sales quotation line. As a result, the (document line) price on the sales quotation line includes material prices. Project pegging in Sales To identify costs, demand, and supply for a project, you can peg project costs for sales quotation lines. Sales Orders Sales orders are used to sell and deliver items or services to a sold-to business partner under certain terms and conditions. Sales orders can result from a variety of sources, such as Contracts, Quotations, EDI, and Planning. In Sales, you can create and modify orders. After approval, a sales order is a legal obligation to deliver items according to the agreed terms and conditions, including specific prices and discounts. Sales order procedure The normal sales order procedure includes the creation, approval, printing, release to warehousing, delivery, invoicing, and processing of sales orders. Inserting items from a catalog You can add items from a catalog to a sales order. Product variants You can configure or link product variants for configurable items on the sales order line. Kit handling In the sales order procedure, you can deliver components instead of main items. Components can be handled by component lines or by a sales BOM. 26 Infor LN Functions and Features

27 Sales Customer furnished materials On a sales order line, you can specify an item that contains customer furnished materials. Additional information fields You can use additional information fields to specify additional information on sales orders. These fields are used throughout the process. For example, they are used in the sales order, the warehouse order, and the shipping process in Warehousing. Direct delivery sales orders On a sales order, you can indicate that you want the sold goods to be directly delivered. For a direct delivery, a sales order results in a purchase order. Because the buy-from business partner delivers the goods directly to the sold-to business partner, Warehousing is not involved. Cross-docking and splitting deliveries To fulfill an existing sales order for which no inventory is available, you can take inbound goods immediately from the receipt location to the staging location for issue. To initiate this process, you must generate a cross-docking order. If a cross-docking order exists and a split delivery is required, you can further split a delivery line into several deliveries. Rush orders You can specify a rush order or rush an existing sales order. Backorder handling for sales orders If a final delivery is made for a sales order (delivery) line and only a part of the goods or none of the goods are shipped, LN creates a backorder. Sales return orders If goods must be returned on a sales order, a return order can be created. A return order can contain negative amounts only. Changing sales data after release to Central Invoicing Depending on the invoice status, you can update sales invoice data after the sales data is released to Invoicing. Sales order history You can use sales order history to track the creation and modification of sales orders and installment orders. You can keep certain information after the original order is completed. Installments Invoicing by installment enables you to send invoices for partial amounts or percentages of the total net amount before or after the ordered goods are delivered for a sales order. To indicate the installments, you must add installment lines to the sales order. Integration sales and freight To identify and choose the appropriate means of transportation during order entry, you can generate a freight order from a sales order. The progress of the shipment and loads can be exchanged and information can be shared between Freight and Sales. You can invoice your business partner for the freight costs. Order blocking Several reasons can exist for blocking a sales order or a sales order line. An order can be held for more than one reason at any point in the sales order procedure. Infor LN Functions and Features 27

28 Sales Order priority (simulations) You can use order priority simulations to calculate the priority sequence in which inventory is allocated to orders. For example, if insufficient inventory is available, you can use a priority simulation to sort sales orders according to the order delivery priority. Copy templates You can use copy templates when copying sales orders (lines). A copy template specifies how order (line) data is copied and contains a standard set of copy exceptions. Material price information You can link material price information to a sales order line. As a result, the (document line) price on the sales order line includes material prices. Demand pegging If the demand pegging functionality is used in a company, inventory is allocated when sales orders are created. In addition, a specification is linked to these orders. Project pegging To identify costs, demand, and supply for a project, you can peg project costs for sales order lines. Sales Contracts Sales contracts are used to register agreements about the delivery of specific goods to a sold-to business partner. These agreements can be registered at the following levels: Sales contract lines In contract lines, the delivery agreements for an item or group of items for a specified period of time are registered. These agreements include the total quantities, prices, and discounts. You can specify an effective period and indicate whether the minimum quantity to be sold is binding. Terms and conditions agreements In terms and conditions agreements, detailed terms and conditions regarding orders, schedules, planning, logistics, invoicing, and demand pegging are registered for the sale, purchase, or transfer of goods. To use a sales terms and conditions agreement, you must link it to a sales contract before you can use it. You can create the following contract types: Normal contracts Special contracts Special contracts are used to record agreements that relate to specific projects. A special contract can also be a promotional contract. For each sold-to business partner, you can close multiple special contracts in one period. In a specific period, you cannot specify more than one normal contract per item or price group for a sold-to business-partner. 28 Infor LN Functions and Features

29 Sales Sales contracts are used as the basis of sales orders or sales schedules. The data specified in the sales contract serves as a parent of the data that you specify in the linked sales order or sales schedule. Sales schedules and terms and conditions agreements can be linked only to normal contracts and not to special contracts. Specifying sales contracts The regular sales contract procedure includes the creation of a sales contract header and sales contract lines with sales contract price revisions and logistic agreements. Discount schedules on contracts You can link one or more discount schedules to a sales contract. Retrieving sales contracts How sales contracts are retrieved depends on various parameters settings, such as the use of terms and conditions and customer order number. Scheduled requirements for a sales contract To use a simplified sales schedule, you can define scheduled deliveries based on a sales contract. You can use this process if you do not receive schedules from your sold-to business partners, and you want to set up a list of time-phased deliveries using a sales contract. You can specify scheduled requirements for a sales contract using delivery schemes or sales schedules. Copying sales contracts You can copy sales contracts to create sales contracts. Evaluating sales contracts If a sales contract is used for a sales order or sales schedule, you can evaluate the sales contract during and after the sales order or schedule procedure. During the contract's effectivity period, you can check if the deliveries were made as agreed in the contract. At the end of the contract's effectivity period, you can check if the agreed quantities were delivered. Material price information You can link material price information to a sales contract line. As a result, the (document line) price on the sales contract line includes material prices. Additional processes You can use several additional processes in the sales contract procedure, such as activating or deactivating a range of sales contracts, printing sales contract acknowledgements, printing sales contract reminders, terminating and deleting sales contracts. Sales Schedules Sales schedules are used to support long-term sales projects with frequent deliveries. They represent schedules for specific goods that are used between trade partners. Because sales schedules provide a more detailed way to specify delivery dates and times for items, use sales schedules instead of standard sales orders when you require full visibility and time phasing of material requirement information, for example, in a just-in-time (JIT) environment. Sales schedules can be referenced or nonreferenced. Infor LN Functions and Features 29

30 Sales After approval, a sales schedule is a legal obligation to deliver items according to the agreed terms and conditions, including specific prices and discounts. Sales schedule procedure The main sales schedule procedure includes the creation and processing of sales releases to sales schedules, calculation of schedule authorizations and cumulatives, approval, release to warehousing, release to invoicing, and processing of sales schedules. Sales releases Sales releases are used to group, by release type, a customer's sales schedule requirements. Sales releases are usually received by electronic data interchange (EDI), but can also be manually specified, or received by a Business Object Document (BOD). Sales releases or separate release lines can be processed and converted to sales schedules. A sales release represents the external customer view for schedule requirements, while the sales schedule represents the internal supplier view. Pick-up sheets A pick-up sheet is a list of items that a carrier must pick-up at the supplier s site for transport in one shipment to the customer on a specific day. A pick-up sheet is identified by a specific reference number, called the shipment reference, which originates from the customer. This shipment reference is used to identify pick-up sheets, shipments, and payments. Usually, the shipment exactly covers the pick-up sheet requirements, but the required goods on the pick-up sheet are spread among different sales schedules. Referenced sales schedules On referenced sales schedules, schedule requirements are communicated based on (shipment) references. A reference is used to identify specific requirements that your business partner needs in a specific sequence at a specific line station of the assembly line. A shipment reference is used to identify the shipment. If you use pick-up sheets, the shipment reference also identifies the pick-up sheet for the linked sales schedule line. Additional information fields You can use additional information fields to specify additional information on sales schedules. These fields are used throughout the process. For example, they are used in the sales schedule, the warehouse order, and the shipping process in Warehousing. Sales schedule revisions Sales schedule revision numbers are used to uniquely identify the revision of the sales schedule. They indicate the sales schedule updates that are sent by your business partner. Requirement types A requirement type represents a requirement in time, used for scheduling. On a sales schedule line, the following requirement types can be communicated: planned requirements, firm requirements, and immediate requirements. Planned warehouse orders You can use planned warehouse orders to decouple schedule updates and revisions from warehouse orders and to consolidate sales schedule lines by quantity and by date. Required quantity of zero You can receive sales schedule lines with a required quantity of zero. The sales schedule line quantity can also be changed to zero when the sales schedule procedure is completed. When 30 Infor LN Functions and Features

31 Sales a sales schedule receives a required quantity of zero, an attempt to cancel the sales schedule line or the planned warehouse order is performed. Sales schedule authorizations Sales schedule items are shipped based on the requirement type. The Firm requirement type, however, can deviate from the earlier received Planned requirement type. If you use authorizations, your sold-to business partners give you permission to fabricate goods or to buy raw materials for a certain quantity level before communicating the Firm requirement type. By using this process, sold-to business partners must pay for the fabrication and/or raw materials regardless of whether the goods are called-off. Sales schedule cumulatives Cumulatives (CUMs) are the year-to-date totals for quantities shipped, received, and invoiced. You can use cumulatives to track if the sales schedule is ahead or behind schedule compared to the demand. Adjusting sales schedules Before a non-referenced sales schedule is approved, you can check the sales schedule for underdelivery and overdelivery. Approving sales schedules Sales schedules with the Created or Adjusted status must be approved before they can be processed. After approval, the sales schedule has the Approved status. Reconciling sales schedules Material releases and shipping schedules with non-referenced items can be reconciled, which means that your business partner's Received CUM is matched with your Cumulative Shipped Quantity. If the cumulatives (CUMs) do not match, disputes are generated that you must resolve. Sales schedules and Enterprise Planning When a sales schedule is approved, planned requirements are calculated and planned supply is generated in Enterprise Planning based on the sales schedule's planned and firm requirements. Sales schedules and Warehousing After the ordered items on a sales schedule line are approved, you can ship them. To ship the items, you must release the sales schedule to Warehousing. Sales schedules and Invoicing After the ordered items on a sales schedule line are partially or fully delivered, you can invoice the delivered goods. To send the invoice, you must release the sales schedule to Invoicing. Processing and deleting sales schedules After the invoice for a sales schedule line is sent, the sales schedule line has the Invoiced status. You can process and delete sales schedules that contain lines with the Invoiced status. Terminating sales schedules If your relationship with a business partner has ended and you want to change the sold-to business partner specific item data, you can terminate the sales schedule. The status of the linked planned warehouse orders or sales schedule lines can affect the termination process. Sales order and schedule history You use sales schedule history to track the creation and modification of sales schedules. You can keep certain information after the original schedule is completed. Infor LN Functions and Features 31

32 Sales Material price information You can link material price information to a sales schedule line. As a result, the (document line) price on the sales schedule line includes material prices. Margin Control You use margin control to control margins for sales orders and quotations that are created for standard items. If the net price of the sales quotation or order exceeds the defined margins, the appropriate action is performed. For example, if the margin of an order is exceeded, the order is blocked. Setting up margin control Before you can use margin control, you must specify the master data. Specifying types of margin control You can specify the following margin types: (price) margin control, gross margin control at detail level, and gross margin control at header level. Using margin control If margin control is implemented, when a sales order or quotation is specified, several checks are performed and exceeded margins are logged. Consumption Handling Consumptions are the warehouse issues of consigned items by or on behalf of the customer. The customer uses these items for purposes such as sale and production. After the items are issued, the customer is the owner of the items and must pay the supplier. Consignment You can use consigned inventory, for which inventory ownership and storage are handled by different parties, and select either a basic or extended consignment setup. Inventory consumption handling In vendor managed inventory (VMI) and subcontracting environments, consumptions are recorded to view and maintain consumption data in the supplier's or manufacturer's administrative warehouse. This warehouse mirrors the customer's or subcontractor's warehouse from which the customer/subcontractor consumes materials supplied by the supplier/manufacturer. Handling inventory consumptions includes the creation and processing of these consumptions. Retrobilling If price changes are made to a sales contract or to an item after the renegotiation date, you can use the retrobilling functionality to re-invoice previously shipped items for sales orders and schedules. Price 32 Infor LN Functions and Features